Snom SIP Series User manual

SIP Series
HD350
SIP Corded 1-line Hotel Telephone
HD350W
SIP Corded 1-line Wi-Fi Enabled Hotel Telephone
User Manual

EN - 2
1. This product should be installed by a
qualified technician.
2. This product should only be connected
to the host equipment and never
directly to the network such as Public
Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions
marked on the product.
5. Unplug this product from the wall outlet
before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for
cleaning.
6. Do not use this product near water such
as near a bath tub, wash bowl, kitchen
sink, laundry tub or swimming pool, or
in a wet basement or shower.
7. Do not place this product on an unstable
table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or
bottom of the telephone base and
handset are provided for ventilation.
To protect them from overheating,
these openings must not be blocked
by placing the product on a soft surface
such as a bed, sofa or rug. This product
should never be placed near or over a
radiator or heat register. This product
should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only
from the type of power source indicated
on the marking label. If you are not sure
of the type of power supply on the
premises, consult your dealer or local
power company.
10.Do not allow anything to rest on the
power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into
this product through the slots in the
telephone base or handset because
they may touch dangerous voltage
points or create a short circuit. Never
spill liquid of any kind on the product.
12. To reduce the risk of electric shock,
do not disassemble this product, but
take it to an authorised service facility.
Opening or removing parts of the
telephone base or handset other than
specified access doors may expose
you to dangerous voltages or other
risks. Incorrect reassembling can cause
electric shock when the product is
subsequently used.
13. Do not overload wall outlets and
extension cords.
14.Unplug this product from the wall outlet
and refer servicing to an authorised
service facility under the following
conditions:
• When the power supply cord or
plug is damaged or frayed.
• If liquid has been spilled onto the
product.
• If the product has been exposed to
rain or water.
• If the product does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operation instructions. Improper
adjustment of other controls may
result in damage and often requires
Important safety instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury, including the following:

EN - 3
extensive work by an authorised
technician to restore the product to
normal operation.
• If the product has been dropped
and the telephone base and/or
handset has been damaged.
• If the product exhibits a distinct
change in performance.
15.Avoid using a telephone (other than
cordless) during an electrical storm.
There is a remote risk of electric shock
from lightning.
16.Do not use the telephone to report a
gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be
created when the adapter is plugged
into the power outlet, or when the
handset is replaced in its cradle. This is
a common event associated with the
closing of any electrical circuit. The user
should not plug the telephone into
a power outlet, and should not put a
charged handset into the cradle, if the
telephone is located in an environment
containing concentrations of flammable
or flame-supporting gases, unless there
is adequate ventilation. A spark in such
an environment could create a fire or
explosion. Such environments might
include: medical use of oxygen without
adequate ventilation; industrial gases
(cleaning solvents; petrol vapours; etc.);
a leak of natural gas; etc.
17. Only put the handset of your telephone
next to your ear when it is in normal talk
mode.
18.The power adapters are intended to be
correctly oriented in a vertical or floor
mount position. The prongs are not
designed to hold the plug in place if it is
plugged into a ceiling, under-the-table
or cabinet outlet.
19. Use only the power cord and batteries
indicated in this manual. Do not dispose
of batteries in a fire. They may explode.
Check with local codes for possible
special disposal instructions.
20.In wall mounting position, make sure
to mount the telephone base on the
wall by aligning the eyelets with the
mounting studs of the wall plate. Then
slide the telephone base down on
both mounting studs until it locks into
place. Refer to the full instructions in
Installation in the user’s manual.
21. This product should be mounted at a
height of less than 2 meters.
22. Listed PoE (The product is considered
not likely to require connection to an
Ethernet network with outside plant
routing).
CAUTIONS
• Keep small metallic objects such
as pins and staples away from the
handset receiver;
• For pluggable equipment, the
socket-outlet (power adapter) shall
be installed near the equipment and
shall be easily accessible;
• The applied nameplate is located at
the bottom of the product;
• The equipment is only used for
mounting at heights < 2m.
SAVE THESE INSTRUCTIONS

EN - 4
Table of contents
Important safety instructions.............2
Parts check list....................................5
Telephone layout ...............................6
Installation..........................................8
Set up .................................................12
Voice Menu....................................................13
Telephone operation .........................14
Appendix ...........................................16
Troubleshooting............................................16
Maintenance ..................................................19
Disclaimer and Limitation of Liability .........19
European Directives .....................................19
Declaration of Conformity...........................19
Disposal of batteries and product..............20

EN - 5
Parts check list
Items contained in the corded telephone package:
Model name Model
number
Parts included
Telephone base
with overlay Corded handset
Ethernet
cable |
Short
ethernet
cable |
Telephone
Base Power
Adapter
Base stand|
Mounting
bracket
SIP Corded
1-line Hotel
Telephone
HD350
SIP Corded
1-line Wi-Fi
Enabled Hotel
Telephone
HD350W
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number

EN - 6
Telephone layout
SIP Corded 1-line Hotel Telephone - HD350
SIP Corded 1-line Wi-Fi Enabled Hotel Telephone - HD350W
Telephone Base
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number
ROOM
57 Ting Kok Road, 23/F Block 1, Tai Ping Industrial Centre,
Tai Po, NT, Hong Kong - Tel: [phone]
Room to Room....Dial 10 + Room Number
Local Calls....Dial 9 + Area + Number
Long Distance....Dial 9 + 1 + Area + Number
1
2
3
4
5 6 7 1110
8
9 12
1 Message waiting LED
2 Speed dial keys
3MESSAGE key
MUTE key
HOLD key
EMERGENCY key
4 Numeric dial keys
5VOLUME – key
6VOLUME + key
7SPEAKER key
8 Speakerphone
9 Power adapter input
10 NET ethernet port
11 PC ethernet port
12 Handset cord jack

EN - 7
Telephone layout
SIP Corded 1-line Hotel Telephone - HD350
SIP Corded 1-line Wi-Fi Enabled Hotel Telephone - HD350W
Handset
1 Earpiece
2 Microphone
3 Handset cord jack (in the handset’s compartment)
1
2
3

EN - 8
Installation
SIP Corded 1-line Hotel Telephone -
HD350
SIP Corded 1-line Wi-Fi Enabled Hotel
Telephone - HD350W
Telephone base installation
1. Connect both the ethernet cable and
coiled handset cord to the telephone
base and route them along the wire ducts
accordingly. Install the telephone base as
shown below.
~
~
2. If you are connecting a power adapter,
make sure it is securely plugged into an
outlet not controlled by a wall switch, and
the ethernet cable is plugged into the
network wall jack.
• NOTE: Power adapter is not required for
Power over Ethernet (PoE).
3. Press on the telephone base. Listen for a
dial tone, and then press again to hang
up.
Note
• The dial tone will not be played if the SIP
account used by this telephone cannot be
registered.
• The power adapter is sold separately.
• Use only the power adapter described in
“Technical specifications” on page 21.
CAUTIONS
Use only the supplied ethernet cables. The
supplied ethernet cables are not designed
for use in any other IT devices. Misusing them
on your other IT devices shall be prohibited.
To order a replacement, contact authorized
service personnel, your seller, or Snom.
Installation option - desktop
position
To mount the telephone base on the base
stand
1. Align the grooves of the base stand with
the telephone base.
2. Slide the base stand up to secure it.
To unmount the base stand
Simply slide the base stand down, and lift it
from the telephone base.

EN - 9
Installation option - converting
from desktop to wall mount position
To mount the telephone base on the wall
1. Unmount the base stand from the telephone
base. Disconnect all cords and cables
from the telephone base. Put the cordless
handset aside.
2. Turn the telephone base over with the
bottom side facing up.
3. Align the grooves with the wall mount
bracket.
4. Slide the wall mount bracket up.
5. Connect the telephone as described in
“Telephone base installation” on page 8,
but use the short ethernet cable.
6. Route the short ethernet cable, coiled
handset cord, and optional power adapter
cable along the wire ducts accordingly.
These cables and cords stick out from the
hole in the wall mount bracket.
7. Mount the telephone base on the wall by
positioning the eyelets on the telephone
base and the mounting bracket against the
mounting studs. Then slide the telephone
base down on both mounting studs until it
locks into place.
8. Place the handset on the telephone base
cradle.
To remove the wall mount bracket from
the telephone base
1. Slide the telephone base up to remove it
from the mounting studs on the wall.
2. Disconnect all cords and cables from the
telephone base.
3. Slide the wall mount bracket down and lift it
from the telephone base.

EN - 10
wall mount bracket dimensions
Unit: mm

EN - 11
Installation
SIP Corded 1-line Hotel Telephone -
HD350
SIP Corded 1-line Wi-Fi Enabled Hotel
Telephone - HD350W
Replacing the coiled handset cord
1. Hold the handset.
2. Press both thumbs down on the edge of
the handset cover near the back of the
earpiece, and slide the handset cover
downwards.
3. Lift the handset cover off the handset.
4. Unplug the coiled handset cord from the
handset cord jack.
5. Plug another coiled handet cord into the
handset cord jack.
6. Align all the tabs on the handset cover
against the corresponding grooves on
the handset, then slide the handset cover
closed.
Installation notes
CAUTION! Please be careful of sharp edges
of base stand that can cause harm during the
installation process.
Avoid placing the phone too close to:
• Communication devices such as television
sets, DVD players, or other cordless
telephones
• Excessive heat sources
• Noise sources such as a window with
traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting
• Excessive dust sources such as a workshop
or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top
of a washing machine or work bench

EN - 12
Set up
SIP Corded 1-line Hotel Telephone - HD350
SIP Corded 1-line Wi-Fi Enabled Hotel Telephone - HD350W
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Handset earpiece volume 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Speakerphone volume 1, 2, 3, 4, 5, 6*, 7, 8 User and administrator
Ringer tone Tone 1*, Tone 2, Tone 3 Administrator only
All telephone settings are programmed through the administrative web portal.
Please refer to the SIP Phone Configuration Guide for details.

EN - 13
Voice Menu
The Voice menu enables you to use the handset to query and change telephone settings.
To access the Voice Menu:
1. When the telephone is idle, lift the corded handset from the telephone base.
2. Press this key sequence on the handset: Û Û Û Û.
A digitized voice on the handset will announce Voice Menu options.
3. Press the number key on the handset to select the desired menu option, or enter
information. A list of menu options is shown in the diagram below
For example, to find out the IP address of the telephone, press 1for Network Configuration,
then press 2for IP Address.
4. When you are finished with the Voice menu, place the handset in the cradle.
NOTE: if you changed any network settings, your telephone will automatically reboot.
This will enable your new settings to take effect.
7
ware
Version
3
Factory Reset
1 Reset
Speed Dial to
Default*
2 Clear All
Speed Dial*
5
Reboot
* requires password
(default 1234)
1
Network
Configur on
2
IP Address*
3
Subnet Mask*
1
WAN Port Type
4
Gateway*
1 DHCP*
2 Sta c IP*
5
DNS*
6
WiFi Status**
7
WiFi Network**
1 Enable**
2 Disable**
2
Phone
Configur on
1
Phone Number
2
Server IP
Address
4
Call Forward
3
Port
4
Edit Speed Dial*
6
Web Access
Portal
1 Enable
2 Disable
** Only applicable to
Wi-Fi enabled model HD350W

EN - 14
Telephone operation
SIP Corded 1-line Hotel Telephone - HD350
SIP Corded 1-line Wi-Fi Enabled Hotel Telephone - HD350W
Receive a call
When there is an incoming call, the telephone rings and the message waiting LED flashes.
To answer a call:
Press or lift the corded handset from the telephone base to answer. The key illuminates
when in speakerphone mode.
Place a call
Press or lift the corded handset from the telephone base. Listen for a dial tone and then dial
the desired number. The key illuminates when in speakerphone mode.
End a call
Place the corded handset on the telephone base or press if you are in speakerphone mode.
Speakerphone
1. During a call, press to switch a call between the corded handset earpiece and the
speakerphone.
The key illuminates when in use.
2. In idle mode, press to activate the speakerphone mode. The key illuminates when
in speakerphone mode.
Volume
Listening volume can be adjusted from the corded handset and ringer volume can be adjusted
from the telephone base.
To adjust the listening volume:
During a call, press / to adjust the listening volume. The next call returns to the default
listening volume.
To adjust the ringer volume:
In idle mode, press / to adjust the ringer volume.
Message waiting indicator
When a voice message is received, the message waiting LED on the telephone base flashes.
Play messages
Press MESSAGE / in idle mode to play messages.
Mute
Mute the microphone
1. During a call, press MUTE.

EN - 15
• The MUTE key illuminates when the mute function is turned on. You can hear the party
on the other end, but they cannot hear you.
2. Press MUTE again to resume the conversation.
• The light on the MUTE key turns off.
Hold
To place a call on hold:
During a call, press the HOLD key.
To take the call off hold:
Press HOLD.

EN - 16
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below.
In case of malfunction, contact authorized service personnel, your seller, or Snom.
For corded telephone
Question Suggestions
1. The telephone does not work at all.
• MakesureaCat-5networkcableisplugged
into the LAN port of the telephone base
and the network wall jack with Power over
Ethernet (PoE).
• Unplug the Cat-5 network cable from the
network wall jack. Wait for approximately
15 seconds, then plug it back in.
• Disconnect the telephone base from the
network wall jack and connect a different
working telephone. If the other telephone
does not work, the problem is probably in
the wiring or network server.
2. There is no dial tone.
• Try all the above suggestions.
• The Cat-5 network cable may be defective.
Install a new Cat-5 network cable.
• Make sure your network is providing
Power over Ethernet (PoE).
• Disconnect the telephone base from the
network wall jack and connect a different
working telephone. If there is no dial tone
on this telephone either, the problem is in
your wiring or network server.
• Make sure the initialization and system
registration process completes. The
speakerphone key blinks twice every
second if there are errors with the
initialization and system registration
process.
3. I hear other calls when using the telephone.
• Disconnect the telephone base from
the network wall jack and connect a
different working telephone. Check your
server settings. If calls are still not clear,
the problem is probably in the wiring or
network server. Contact your telephone
service provider (charges may apply).
4. The Speed Dial key does not work at all. • The Speed Dial key may not be properly
programmed.

EN - 17
Question Suggestions
5. I cannot dial out.
• Try all the above suggestions.
• A prefix may be required for dialling some
internal or external calls
• Make sure there is a dial tone before
dialling.
• Check your server settings. If other
telephones in your hotel are having the
same problem, the problem is in the
wiring or network server. Contact your
telephone service provider (charges may
apply).
6. The telephone cannot register to the network
server.
• Make sure your network is providing
Power over Ethernet (PoE).
• Make sure the initialization and system
registration process completes.
• If there is an error during the initialization
and system registration process, the
key flashes twice every second.
Disconnect the Cat-5 network cable from
the network wall jack and connect it back
into the network wall jack with Power over
Ethernet (PoE) to start the initialization and
system registration process again.
7. The telephone does not ring when there is
an incoming call.
• Make sure the Cat-5 network cable
is plugged into the LAN port of the
telephone base and the network wall jack
with Power over Ethernet (PoE).
• Check your server or telephone
administrative settings.
• If other telephones in your hotel are
having the same problem, the problem
is in the wiring or network server. Contact
your telephone service provider (charges
may apply).
• Other electronic products such as HAM
radios and other DECT telephones can
cause interference with your cordless
telephone. Try installing your telephone
as far away as possible from these types of
electronic devices.
• The Cat-5 network cable may be defective.
Install a new Cat-5 network cable.

EN - 18
Question Suggestions
8. There is interference during a telephone
conversation.
• If your telephone is plugged in with a
modem or a surge protector, plug the
telephone (or modem/surge protector)
into a different location. Ifthis doesn’tsolve
the problem, relocate your telephone or
modem farther apart from each other, or
use a different surge protector.
• Disconnect the telephone base from the
telephone wall jack. Plug in a different
telephone. If calls are still not clear, the
problem is probably in the wiring or
telephone service. Contactyourtelephone
service provider (charges may apply).
• If other telephones inyourhotel are having
the same problem, the problem is in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).

EN - 19
Maintenance
Taking care of your telephone
Your telephone contains sophisticated
electronic parts, so it must be treated with
care.
Avoid rough treatment
Place the handset down gently. Save the
original packing materials to protect your
telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet.
Do not use the handset outdoors in the rain,
or handle it with wet hands. Do not install the
telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power
surges harmful to electronic equipment. For
your own safety, take caution when using
electrical appliances during storms.
Cleaning your telephone
Yourtelephone has a durable plastic casing that
should retain its luster for many years. Clean it
only with a soft cloth slightly dampened with
water or mild soap. Do not use excess water or
cleaning solvents of any kind.
Remember that electrical appliances can
cause serious injury if used when you are wet
or standing in the water. If the telephone base
should fall into the water, DO NOT RETRIEVE
IT UNTIL YOU UNPLUG THE NETWORK CABLE
FROM THE WALL. Then remove the telephone
by the unplugged cords.
Disclaimer and Limitation of Liability
Snom Technology GmbH and its suppliers
assume no responsibility for any damage or
loss resulting from the use of this user’s manual.
Snom Technology GmbH and its suppliers
assume no responsibility for any loss or claims
by third parties that may arise through the use
of this product. Snom Technology GmbH and
its suppliers assume no responsibility for any
damage or loss caused by deletion of data
as a result of malfunction, or repairs. Be sure
to make backup copies of important data on
other media to protect against data loss.
Remember that electrical appliances can
cause serious injury if used when you are wet
or standing in water. If the telephone base
should fall into water, DO NOT RETRIEVE
IT UNTIL YOU UNPLUG THE POWER CORD
AND/OR ETHERNET CABLE FROM THE WALL.
Then remove the telephone by the unplugged
cords.
European Directives
This equipment is compliant with 2014/53/EU
(RED) and 2011/65/EU (ROHS).
Declaration of Conformity
The declaration of conformity can be
downloaded at www.snom.com/conformity.

EN - 20
Disposal of batteries and product
These symbols (, )on the products,
packaging, and/or accompanying documents
mean that used electrical and electronic
products and batteries must not be mixed with
general household waste.
For proper treatment, recovery and recycling
of old products and batteries, please take them
to applicable collection points in accordance
with your national legislation.
By disposing of them correctly, you will help
to save valuable resources and prevent any
potential negative effects on human health
and the environment.
For more information about collection
and recycling, please contact your local
municipality. Penalties may be applicable for
incorrect disposal of this waste, in accordance
with national legislation.
Product disposal instructions for business
users
If you wish to discard electrical and electronic
equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other
countries outside the European union
These symbols (, )are only valid in the
European Union. If you wish to discard these
items, please contact your local authorities
or dealer and ask for the correct method of
disposal.
Note for the battery symbol
This symbol ()might be used in combination
with a chemical symbol. In this case it complies
with the requirement set by the Directive for
the chemical involved.
 