Snom 720 User manual

and snom 720/D725
Using snom 720 and D725
with snom UC edition
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TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ......................................................5
Using the phone with snom UC Edition ......................................................................6
Brief introduction to input modes and navigation ...............................................................6
Entering numerals, letters, special characters, and symbols ...........................................6
Logon ....................................................................................................................................7
Using extension number and PIN ...........................................................................................7
Using SIP URI, domain\username, and password .............................................................7
Logoff ............................................................................................................................................8
Getting to know your phone ..........................................................................................9
Display layout ..............................................................................................................................9
Context-sensitive function keys ..............................................................................................9
Function keys ............................................................................................................................10
Call indicator ............................................................................................................................ 11
Message key ............................................................................................................................. 11
Rebooting the phone .............................................................................................................. 11
Changing your Presence status ..................................................................................12
Configuring presence and speed dial keys ..............................................................13
Presence keys .......................................................................................................................... 13
Using Presence function keys ........................................................................................ 13
Configuring Presence function keys for Contacts ..................................................... 13
Speed dial keys ....................................................................................................................... 14
Using speed dial keys ....................................................................................................... 14
Configuring speed dial keys ............................................................................................ 14
Boss/admin function ......................................................................................................15
Configuring the boss/admin function ................................................................................. 15
Boss ...................................................................................................................................... 15
Selecting the admin/delegate .............................................................................. 15
Putting your delegate on a function key ............................................................ 18
Admin/delegate .................................................................................................................. 19
Using the boss/admin function ............................................................................................ 20
Boss ...................................................................................................................................... 20
Admin/delegate .................................................................................................................. 20
One-touch reactivation of boss/admin function ............................................................... 22
Required setting ................................................................................................................. 22
Turning on call forwarding ................................................................................................ 22
Reactivating simultaneous ringing of boss/admin phones ....................................... 25
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Calling Contacts and Address Book entries ...........................................................26
Looking up Contacts .............................................................................................................. 26
Address Book Search (ABS) ............................................................................................... 27
Transferring calls .............................................................................................................28
What are the different transfer procedures? .................................................................... 28
Attended transfer ............................................................................................................... 28
Unattended (blind) transfer ........................................................................................... 28
Safe unattended/blind transfer ....................................................................................... 28
Transfer cheat sheet ............................................................................................................... 29
Attended transfer ..................................................................................................................... 30
Transferring calls to manually dialed numbers - attended ........................................ 30
Transferring calls to Presence keys - attended ........................................................... 31
Transferring calls to speed dial numbers - attended ................................................. 32
Transferring calls to Contacts - attended .................................................................... 33
Transferring calls to Directory lookup - attended ....................................................... 34
Unattended transfer ................................................................................................................ 35
Transferring calls to manually dialed numbers - unattended ................................... 35
Transferring calls to Presence keys - unattended ......................................................36
Transferring calls to speed dial numbers - unattended ............................................ 37
Transferring calls to Contacts - unattended ................................................................ 38
Transferring calls to Directory lookup - unattended ................................................... 39
Safe transfer ............................................................................................................................. 40
Transferring calls to manually dialed numbers safely ................................................ 40
Transferring calls to Presence keys safely ................................................................... 41
Transferring calls to speed dial numbers safely .......................................................... 42
Transferring calls to Contacts safely ............................................................................. 43
Transferring calls to Directory lookups safely ..............................................................44
Transferring calls directly to Voicemail ............................................................................... 45
Parking calls and retrieving parked calls .................................................................46
Parking calls ............................................................................................................................. 46
Retrieving calls ......................................................................................................................... 46
Unretrieved calls ringing back .............................................................................................. 47
Call history ........................................................................................................................48
Looking up missed, received, and dialed calls ................................................................. 48
Looking up parked calls ......................................................................................................... 49
Hold .....................................................................................................................................50
One call on hold ...................................................................................................................... 50
Holding multiple calls ............................................................................................................. 50
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Conference - local conference on phone .................................................................52
Initiating a conference ............................................................................................................ 52
Conference screen navigation ............................................................................................. 52
Speaking to one participant in private ................................................................................ 52
Putting one participant on hold ............................................................................................ 53
Dropping a participant ........................................................................................................... 53
Adding a participant ............................................................................................................... 53
Putting the conference on hold ............................................................................................ 53
Terminating the conference ................................................................................................... 53
Call forwarding .................................................................................................................54
Turning call forwarding on ..................................................................................................... 54
Turning call forwarding off ..................................................................................................... 54
Settings menu ..................................................................................................................55
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snom UC Edition and snom 720 / D725 Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2015 snom technology AG. All Rights Reserved.
snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
Microsoft®and LyncTM are the property of Microsoft Corporation. All other product names and names
of enterprises are the property of their respective owners.
Product specifications are subject to change without notice.
snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.
When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.
Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with the
same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-quellcode/
for the original GPL license and the source code of components licensed under GPL and used in
snom products.
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snom UC Edition and snom 720 / D725 Using the Phone with UC Edition
Using the phone with snom UC Edition
This guide describes the use of phones running snom UC Edition firmware version 8.8.2.12 with
Microsoft LyncTM. As long as the phone is connected to your network and the Lync server, it will use
the data in your Lync account, even when your computer is turned off or when you are not signed in to
Lync on your PC.
For more information on setting up and connecting the hardware and for any other information not
covered in this User Guide for UC Edition, please refer to the snom 720 / D725 User Manual which
you can download from snom's web page at www.snom.com.
Brief introduction to input modes and navigation
Directories, call lists,
contact list, favorites
Input modes:
123: Numerals
abc: Small letters
ABC: Capital letters
Deleting character to
the left of the cursor
Current input mode:
Next input mode:
Redialing
Moving cursor to the left
Move cursor to the right
X:
W:
Changing input mode:
The current input mode is indicated in the information line. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.
Text in Information Line
= current input mode
Press function key to switch to input mode
indicated by symbol in Function Key Line
123
abc
ABC
Entering numerals, letters, special characters, and symbols
When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't write over the last character you entered. Pausing is not necessary
when entering numerals.
For more information, please refer to the snom 720 / D725 User Manual.
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snom UC Edition and snom 720 / D725 Logging on and off
Logon
The data you need to log on depends on the setup of your network and on the Lync server. After
connecting the phone to your network, you will see a screen like the following:
Using extension number and PIN
In the default configuration, the required login data is the extension number and the PIN.
1. Enter the extension number and press .
2. Enter the PIN and press .
3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account.
4. If the login is unsuccessful, either because of a typo or because the network will not accept the
data, the phone will start over at the prompt to press any key and then repeat the prompts for
entering the extension and the PIN.
Using SIP URI, domain\username, and password
If the required data for the logon is SIP URI, domain\username, and password, you can switch to this
logon method by pressing .
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snom UC Edition and snom 720 / D725 Getting to Know Your Phone
Getting to know your phone
Display layout
Date is replaced
by current status
message
Right function key is replaced by "Info"
key when status messages are available
Function key line
When activeIn idle mode
Info & status bar
with date and time
Configured
identities
Context-sensitive function key symbols
Context area
Context-sensitive function keys
In the default configuration of the idle screen the four context-sensitive keys underneath the display
have the following functions:
Contac Contacts list. For more information, see "Looking up Contacts" on page 26.
CHist Call lists (missed, received, dialed, and parked calls). For more information, see "Call
history" on page 48.
CFwd noFwd Forwarding of all incoming calls (on/off). For more information, see "Call
forwarding" on page 54.
Presen Overriding system presence indication and manually setting your presence state. For
more information, see "Changing your Presence status" on page 12.
Fig. 1 Fig. 2
¸When the phone has received new notifications, the presence icon in Fig. 1 is
replaced by the status info icon Info (Fig. 2).
¸To bring the presence icon back onscreen, press the function key underneath Info
to open the status info screen.
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snom UC Edition and snom 720 / D725 Changing Your Presence Status
Changing your Presence status
You can manually change the Presence status signaled by the system to one of your own choosing.
For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as
busy during that time. If you want to be available for incoming phone calls during that time, you can
manually change your status to available.
1. Press Presen to open the Presence State screen. If the key has been replaced by Info ,
see "Context-sensitive function keys" on page 9 on how to make it visible.
2. Use / to select a state. The available options are:
Available
Busy
Do not disturb
Be right back
Away
Reset status
3. Press to change the Presence state signaled by your phone.
4. To revert to the system state, select "Reset Status" and press .
Note: To turn Do not disturb (DND) on and off, you can also use the hardkey
. DND does not affect calls from your admin/delegate, members of your
Team Call, and contacts in your Friends and Family relationship group.
Presence status of your contacts
See "Presence keys" on page 13.
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snom UC Edition and snom 720 / D725 Boss/Admin Function
4. In the Delegates window, click on Add.
5. In the Add contact window, click on the contact you want to add as your delegate, then click
OK.
6. The Delegates window opens again. The contact has been added to your delegate list.
Since you want your delegate's phone to ring simultaneously with yours, do not change the
seconds setting. Click OK.
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snom UC Edition and snom 720 / D725 Boss/Admin Function
Putting your delegate on a function key
1. Press Contac . The Delegates screen (Fig. 1) will appear (if not, press / to scroll to it).
Fig. 1 Fig. 2
2. Press to scroll down to key assignment (Fig. 2, above) and press to open the Fkeys
screen (Fig. 3, below).
Fig. 3
3. Select a key. For keys 1 to 9 just press the number key on the keypad; for keys 10 to 18 use
/ to scroll to the key, then press .
4. You may need to reboot your phone for the setting to take effect.
You can now view your admin's call status by pressing the key once (Fig. 4), and you can call your
admin by pressing the key a second time.
Fig. 4
Note: When you look at the configurations of the Fkeys (Settings menu >
Preferences > Fkeys), the entry "boss/admin" without being followed by a name
indicates that this is your admin (Fig. 5). The entry "boss/admin" followed by a
name indicates that this is your boss (Fig. 6).
Fig. 5 Fig. 6
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snom UC Edition and snom 720 / D725 Boss/Admin Function
Admin/delegate
If you are the admin/delegate, you will be notified that you were added as a delegate for the boss's
phone. The boss is automatically added to the group People I Manage Calls For, both in your Lync
client and on your phone.
To be able to view the boss's contact card and call status and make calls on behalf of the boss's
phone, you need to put the function onto one of the function keys with LEDs.
1. Press Contac and use / to scroll to the screen "People I manage calls for".
2. Press Detail .
3. Use to select "Assign to key" and press .
4. Select a key and press . For keys 1 to 9 you can use the number keys on the keypad; use
/ to scroll to keys 10 to 18.
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