Stratasys Origin One User manual

DOC-30001 Rev. B
Origin One®
3D Printing System
Version 2.7
User Guide

User Guide
Page ii
© Copyright 2022 Stratasys. All rights reserved.
Copyright Statement
Copyright © 2022 Stratasys Ltd. All rights reserved.
No part of this document may be photocopied, reproduced, or translated into any human or
computer language in any form, nor stored in a database or retrieval system, without prior
permission in writing from Stratasys. This document may be printed for internal use only. All
copies shall contain a full copy of this copyright notice.
Trademarks Acknowledgments
Stratasys and Origin One are trademarks of Stratasys and/or subsidiaries or affiliates and may
be registered in certain jurisdictions. Netfabb is a registerd trademark of Autodesk. All other
product names and trademarks cited in this book are the property of their respective owners.
Liability Statement
Stratasys shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. Stratasys
makes no warranty of any kind with regard to this material, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. It is the responsibility
of the system owner/material buyer to determine that Stratasys material is safe, lawful, and
technically suitable for the intended application as well as identify the proper disposal (or
recycling) method consistent with local environmental regulations. Except as provided in
Stratasys' standard conditions of sale, Stratasys shall not be responsible for any loss resulting
from any use of its products described herein.
Disclaimer
Customer acknowledges the contents of this document and that Stratasys parts, materials, and
supplies are subject to its standard terms and conditions, available on
http://www.stratasys.com/legal/terms-and-conditions-of-sale, which are incorporated herein by
reference.
The specifications and/or information on which this document is based are subject to change
without notice.
www.stratasys.com
Comments: [email protected]

User Guide
Page iii
© Copyright 2022 Stratasys. All rights reserved.
Revision Log
Translations of this guide are updated periodically. If you are consuming a translated
version, please check the English version for latest revision and list of updates.
Revision Release Date Description of Changes
A FEB 2022 Initial Release
B MAR 2022 Deleted the Anchoring Your Printer for CE Compliance section and
associated fasteners. Changed references from “customer hub” to “support
center”.

Page iv
Contents
1 Service and Support ........................................................1
Service and Software Support ....................................................................... 1
Safety Instructions ......................................................................................... 1
General Precautions............................................................................................................ 1
Proper Personal Protective Equipment (PPE)..................................................................... 2
Hazard Types ...................................................................................................................... 2
Product Safety Signs........................................................................................................... 2
Product Safety Label Locations........................................................................................... 4
Potential Safety Hazard Areas ............................................................................................ 6
Build Chamber.......................................................................................................... 6
Z Stage..................................................................................................................... 6
Door Locks .......................................................................................................................... 6
General Safety Practices..................................................................................................... 6
Environmental Requirements .............................................................................................. 7
General .................................................................................................................... 7
Physical.................................................................................................................... 7
Environmental .......................................................................................................... 7
2 Printer Setup....................................................................8
General Information ....................................................................................... 8
Welcome.............................................................................................................................. 8
Product Overview ................................................................................................................ 8
Welcome Kit Contents......................................................................................................... 8
Basic Setup.................................................................................................... 9
Identifying Your Printer ...................................................................................................... 10
Making the Network Connection ....................................................................................... 10
Connecting the Power Cable.............................................................................................. 11
3 System Components......................................................12
Printer Overview .......................................................................................... 12
Main Components ............................................................................................................. 12
Software....................................................................................................... 13
Firmware ........................................................................................................................... 13

User Guide
Page v
App.Origin.......................................................................................................................... 13
Netfabb® Software ............................................................................................................ 14
4 User Interface ................................................................ 15
Overview...................................................................................................... 15
Job Selection ..................................................................................................................... 16
System Settings................................................................................................................. 16
System Utility Controls ........................................................................................... 17
Analytics ............................................................................................................................ 18
System Analytics .................................................................................................... 18
Viewing Print Job Information ............................................................................................ 19
Print Status Display ........................................................................................................... 20
Idle.......................................................................................................................... 20
Printing ................................................................................................................... 21
Network Configuration ....................................................................................................... 21
Overview................................................................................................................. 21
Firewall Configuration............................................................................................. 22
Additional Configuration ......................................................................................... 22
5 Operating the Printer ..................................................... 25
Basic User Operations ................................................................................. 25
Powering ON the Printer.................................................................................................... 25
Pre-Print Procedures ......................................................................................................... 27
Installing the Build Head......................................................................................... 27
Build Head Calibration............................................................................................ 28
Filling and Installing a Tray Into the Printer........................................................................ 35
Web App Usage................................................................................................................. 36
Uploading Models................................................................................................... 36
Sending Jobs to the Printer ............................................................................................... 37
Material Settings ................................................................................................................ 39
Post-Print Procedures........................................................................................................ 42
Removing Parts From Build Head .......................................................................... 42
Detaching Printed Parts.......................................................................................... 43
Cleaning Printed Parts ........................................................................................... 45

User Guide
Page vi
Post-Print Curing .................................................................................................... 46
Removing/Emptying the Resin Tray ....................................................................... 47
Cleaning Resin Tray and Build Head ..................................................................... 48
Powering OFF the Printer .................................................................................................. 50
6 Maintenance .................................................................. 51
Overview...................................................................................................... 51
Cleaning....................................................................................................... 51
Cleaning the Mid Plate Glass Window............................................................................... 51
Cleaning Printer Components............................................................................................ 52
Replacing Fan Filters......................................................................................................... 52
Lubricating the Linear Drive............................................................................................... 55
Tray Maintenance ........................................................................................ 56
Replacing Tray Sheets....................................................................................................... 56
Part Replacement Procedures..................................................................... 66
Replacing the Resin Ingress Tube..................................................................................... 66
7 Troubleshooting ............................................................. 69
Getting Help................................................................................................. 69
Finding a Remedy........................................................................................ 70
Troubleshooting Issues and Solutions ............................................................................... 71
Stuck Build Head Mitigation Procedure .................................................................. 71
Solutions for First Layer Adhesion Issues .............................................................. 72
Solutions for Burn-in Region Adhesion Issues ....................................................... 74
Solutions for Unwanted Material Layer Lines on Parts........................................... 75
Solutions for Part Delamination Issues................................................................... 76
8 Supplementary Info........................................................ 78
Declaration of Conformity ............................................................................ 78
Regulatory and Environmental Information.................................................. 78
Compliance........................................................................................................................ 78
EMC Class A Warning........................................................................................................ 78

User Guide
Page vii
FCC Statements (U.S.A.) .................................................................................................. 78
Canada Electromagnetic compatibility (EMC) ................................................................... 79
Normes de Sécurité (Canada)................................................................................ 79
DOC Statement (Canada) ...................................................................................... 79
MSDS (Material Safety Data Sheet) .................................................................................. 79
Disposal of Waste Equipment by Users in Private Households in the European Union.... 80

Service and Software Support General Precautions
Page 1
© Copyright 2022 Stratasys. All rights reserved.
1 SERVICE AND SUPPORT
This chapter provides information on service and support for the Origin One as well as safety
information and safety label locations.
Service and Software Support
If you have a problem with your printer that is not covered in this guide, please contact
Stratasys Customer Support. Contact information is available from the Stratasys website at:
http://www.stratasys.com/customer-support/contact-customer-support.
When calling in for service, always have your printer’s hardware serial number available (see
“Identifying Your Printer” (page 10)).
If you have a software problem that is not covered in this guide, please contact Stratasys
Customer Support. Contact information is available from the Stratasys website at: http://
www.stratasys.com/customer-support/contact-customer-support.
When calling in for service, always have your printer’s printer serial number available (see
“Identifying Your Printer” (page 10)).
Safety Instructions
The following basic safety tips are given to ensure safe installation, operation, and
maintenance of Stratasys equipment and are not to be considered as comprehensive on
matters of safety. The Origin One printer is designed to be safe and reliable rapid prototyping
printers. Access to areas of the printer are potentially dangerous.
General Precautions
• If the equipment is used in a manner not specified by the manufacturer, the protection
provided by the equipment may be impaired.
• Before handling resins and solvents, fully read and understand the appropriate Safety Data
Sheets (SDS).
• Printers should be installed in a controlled environment with all necessary safety
precautions.
• Use printer in a well-ventilated area. If used within an enclosed area, proper air-changes,
ventilation, and exhaust systems are required. Please reach out to a Stratasys
representative to determine requirements for your specific application.
• Keep printer and material resins away from direct and indirect sunlight.
• When using chamber heating, surface temperature of metal components inside the
chamber may exceed 60C (140F). Use appropriate precautions such as gloves to avoid
burns.
• Use caution when accessing the print chamber. Build head operation can pinch or crush.

Safety Instructions Proper Personal Protective Equipment (PPE)
Page 2
© Copyright 2022 Stratasys. All rights reserved.
• Do not look directly at projected UV light during operation, as UV exposure can cause eye
damage.
• ONLY operate with 110V, 3-prong, or 220V, 2-Prong, Grounded Power Connectors. DO
NOT replace detachable power supply cord with an inadequately rated cord.
Proper Personal Protective Equipment (PPE)
Proper PPE should be worn at all times while working around the print bench or handling
resins, solvents and cleaners, hazardous waste, etc. PPE should include but is not limited to:
• Nitrile gloves
• Lab coat
• Safety glasses
Please refer to the appropriate Safety Data Sheets for additional safety precautions and
required PPE.
Hazard Types
Stratasys recommends that all services be performed by qualified personnel. All personnel
working on or around the printer should be knowledgeable of what the following hazard
classifications mean throughout this guide.
•Warnings and Cautions precede the paragraph to which they pertain.
•Notes follow the relative paragraph.
Product Safety Signs
Warning:
Indicates a potentially hazardous situation which, if not avoided, may result in injury
or death.
Caution:
Indicates a situation which, if not avoided, could result in damage to equipment.
Indicates additional information relative to the current topic.
Always read and adhere to safety statements, and be aware of the following safety
signs when you see them on the printer.

Safety Instructions Product Safety Signs
Page 3
© Copyright 2022 Stratasys. All rights reserved.
Stratasys makes every effort to ensure that our printers are safe and reliable at all times.
However, there will be times when you must access areas of the printer where potentially high
voltages, hot temperatures, and/or moving mechanical components could cause severe injury.
Warning Symbols Meaning Location Comments
Information
Provides additional
information that is helpful
to properly use the printer.
Warning
Exclamation mark: This
icon is used for other
instances and items for
which a standard symbol
does not exist.
WARNING:
Pinch Point
This icon identifies
instances where moving
parts of the machine
create a hazard for hands
and fingers while the
machine is in operation.
WARNING:
Burn Hazard
Surface temperature of
metal components may
exceed 60C (140F). Use
appropriate precautions to
avoid burns.
WARNING:
Hazardous
Chemicals
The photocured resins
inside the machine must
be handled with the
appropriate precautions, in
accordance with the SDS
of the resin.
WARNING:
Ultraviolet
Radiation
This icon identifies
instances where damaging
levels of ultraviolet
radiation may be present.
Personnel should be
required to wear eye
protection with UV certified
lenses while the machine
is in operation.

Safety Instructions Product Safety Label Locations
Page 4
© Copyright 2022 Stratasys. All rights reserved.
Product Safety Label Locations
Figure 1: Front door safety label locations
WARNING: Do
Not Open
Opening the door while the
machine is in operation will
introduce additional
hazards. To reduce the
overall hazard level, do not
open the door while the
machine is in operation.
Warning Symbols Meaning Location Comments

Safety Instructions Product Safety Label Locations
Page 5
© Copyright 2022 Stratasys. All rights reserved.
Figure 2: Linear drive safety label location

Safety Instructions Potential Safety Hazard Areas
Page 6
© Copyright 2022 Stratasys. All rights reserved.
Potential Safety Hazard Areas
The following components and areas of the printer are highlighted as potential safety hazards
that may cause system failure or reliability problems if proper safety procedures are not
followed.
Build Chamber
Z Stage
Door Locks
A reed switch is used to communicate the status of the build chamber door. The build chamber
door interlocks must be disabled on the printer user interface (UI) before the door can be
opened. Z stage motion is possible with the build chamber door open. Use caution when
accessing the build chamber.
General Safety Practices
Abide by these general safety practices when working with this printer.
Warning: Hot Surfaces.
Always wear safety gloves and long sleeves when working inside the oven.
Components are hot.
Warning: Moving Parts.
Never wear a tie, loose clothing or dangling jewelry when working around moving
components of the printer.
Keep hands clear of the area between the build head and the resin tray/glass while
the printer is powered on.
Warning: High Voltage.
High voltage is present in the printer.
Warning: Falling Hazard.
Only use an OSHA or CE approved step stool when accessing the area under the
top cover of the printer.
Warning: Hot Surfaces.
Always wear safety gloves and long sleeves when working inside the oven.
Components are hot.

Safety Instructions Environmental Requirements
Page 7
© Copyright 2022 Stratasys. All rights reserved.
Environmental Requirements
General
• Model: Origin One
• Process type: P3 (Programmable Photopolymerization)
• Materials: Photocurable materials from the Stratasys ecosystem materials partners
• Build Dimensions (W x D x H) (May be slightly reduced to increase dimensional accuracy)
• 192mm × 108mm × 370mm
• 7.56” × 4.25” × 14.57”
• Feature Resolution: Typically <50μm (material and design-dependent)
• Process Energy: UV (385nm) and Thermal
• Resin Tray Capacity: 15 - 65 fl oz (2 liters max)
• Supported File Types: STL and Zip of PNG images
Physical
• System Dimensions (W x D x H)
• Printer Crated 250 pounds (113.5 kg) Width: 30 inches (762 mm)
• Depth: 35 inches (889 mm)
• Height: 55 inches (1397 mm)
• Printer Uncrated 180 pounds (81.6 kg) Width: 19 inches (483 mm)
• Depth: 20 inches (508 mm)
• Height: 44 inches (1118 mm)
• Power Requirements: 90 - 264 VAC, 50 - 60 HZ, 700 W, 1 phase
• Connectivity: Ethernet
Environmental
The Origin One printer operating temperature shall be in the range of 59°F to 86°F (13°C to
30°C), with relative humidity range of 30% to 70% non-condensing.

General Information Welcome
Page 8
© Copyright 2022 Stratasys. All rights reserved.
2 PRINTER SETUP
This chapter describes basic setup of the Origin One.
General Information
Welcome
Congratulations on receiving your Origin One! This user manual covers the specifications and
relevant components of your printer. Recommended procedures are explained to ensure your
parts are printed safely and efficiently. Additional sections on cleaning, troubleshooting, and
maintenance will help provide proper care for your printer.
Product Overview
The Origin One is a manufacturing-grade printer that enables additive mass production of end-
use parts. Programmable Photopolymerization (P³) precisely orchestrates light, temperature,
and other conditions, automatically optimizing prints in real-time for the best possible results.
Origin One can produce detailed featured parts with high-accuracy materials that can be post-
processed in minutes.
Welcome Kit Contents
The printer’s Welcome Kit contains the Welcome Insert document and common tools you will
need to maintain the printer. Use the following figures and tables to identify the contents of the
Welcome Kit.
Figure 1: Welcome Kit Contents
1
Table 1: Key for Figure 1
# Item Description
1Welcome Insert
Document Contains instructions for downloading the Origin One User Guide (this document).

Basic Setup Welcome Kit Contents
Page 9
© Copyright 2022 Stratasys. All rights reserved.
Basic Setup
Follow the Site Preparation Guide to ensure that your facility is effectively and safely prepared
for printer installation. Do not proceed with the following sections until the “Unpacking the
Printer” section of the Site Preparation Guide has been completed. When installation is
complete, perform the following setup tasks.
Table 2: Accessories
# Item Description
1 Resin Tray The resin tray will contain the resin used to print parts. It is used to secure the tray sheet
which is instrumental in releasing cured layers.
2
Build
Platform
(2x)
The build platform is the substrate on which the printed model will be attached and anchored
during the build process.
3 Tubing 570mm tube for pump tubing replacement. See Chapter 6 Maintenance (page 51).
4Fan Filters
(4x) Replacement fan filters. See Chapter 6 Maintenance (page 51).
5Linear Drive
Grease Kit
3ml syringe, grease, and tip cover for lubricating the z linear drive. See Chapter 6
Maintenance (page 51).
6
Torque
Driver, 4Nm
4mm
Torque driver set to 4Nm use to secure the tray sheet to the resin tray. See Chapter 6
Maintenance (page 51).
7
Torque
Driver,10Nm
5mm
Torque driver used to calibrate the build platform. See Chapter 5 Operating the Printer
(page 25).
8Cable, Main
Power Power cable used to provide power from the wall receptacle to the printer.
9Cable,
Ethernet Used to connect the printer to the Origin Cloud App.
10 Door
Latches (2x)
Attach (with included allen screws) to the door to ensure the printer cannot be inadvertently
opened while in use..

Basic Setup Identifying Your Printer
Page 10
© Copyright 2022 Stratasys. All rights reserved.
Identifying Your Printer
Use the printer nameplate to identify your printer. The printer nameplate contains the serial
number. Refer to the serial number when requesting service. The printer’s model number and
power requirements are also shown on the nameplate.
The nameplate is located on the back side of the printer near the bottom, and is typically
placed near the printer’s power connection. Use the information on the nameplate when
identifying your printer with Customer Support.
Figure 2: Nameplate Location
Making the Network Connection
Files can be transfered from App.Origin, a cloud based application to the Origin One printer
through your facility’s Ethernet network. An RJ45 network connector is located on the right rear
corner of the printer (as viewed from the rear). See Figure 3 for the network connection
location.
1. Remove the Ethernet cable from the Tools and Cables Accessory Box.
2. Connect the Ethernet cable. See Figure 3.
Printer
Nameplate
A 15 foot (4.6m) network patch cable is supplied with the printer and located in the
welcome kit. Facilities having network connection points further from the printer than
can be reached by the supplied cable are responsible for the procurement of an
appropriate cable. The maximum Ethernet cable length is 25 meters.

Basic Setup Connecting the Power Cable
Page 11
© Copyright 2022 Stratasys. All rights reserved.
Connecting the Power Cable
1. Remove the power cable from the Tools and Cables Accessory Box.
2. Plug the receptacle end of the power cable into the rear of the printer and the three-prong
(US) or two-prong (EU) end into a grounded outlet. See Figure 3.
Figure 3: Rear Connections
Warning: Electrical Shock Hazard.
A licensed electrician must perform all wiring from the service connection to the
system - including all connectors, cables, and proper strain relief.
Comply with all applicable local and national electric codes.
Ethernet Network
Connection (RJ45)
Power
Cable
Connection
Power
Switch

Printer Overview Main Components
Page 12
© Copyright 2022 Stratasys. All rights reserved.
3 SYSTEM COMPONENTS
This chapter describes the components of the Origin One printer. Information regarding the
materials and tips that can be used by the printer is also included in this chapter.
Printer Overview
Main Components
This printer has been designed to allow easy access to the most frequently accessed areas on
the system. System components are highlighted in Figure 1 and described in Table 1.
Figure 1: System Components
Do not energize when the rear panel is not secured in place.
6
16
13
5
4
3
2
1
15
14
10
911
8
12
7

Software Firmware
Page 13
© Copyright 2022 Stratasys. All rights reserved.
Table 1: System Components
Software
Firmware
The Origin One Printer runs on a high-performance and secure Linux embedded computer
platform. Upgrades and updates are pushed automatically as required, and take effect after a
system reboot.
App.Origin
App.Origin is a cloud-based application used to setup the Origin One printer material
configurations, manage parts, and send build jobs to the printer. Parts in proper orientation,
and which do not require supports, can be built without processing by other software.
To access App.Origin, use a web browser (Stratasys recommends Google Chrome) and
navigate to: https://app.origin.io/
If Google or Microsoft Azure SSO is supported, log in with that account by clicking on Sign in
with Google or Sign in with Microsoft. Otherwise, create an account with a company email
address by clicking on the button labeled Sign in with email and following the signup steps.
After initiating the account setup process and verifying the email address, contact Stratasys
Customer Support to complete the account setup.
Item Number Description Item Number Description Item Number Description
1 Door 2 Hood 3
Build head
assembly (see
enlarged view)
4 Vents (4 total) 5
Resin tray
(shipped
separately)
6Touch screen
display
7 Exhaust cap 8 Power switch 9 USB port
10 Ethernet port 11 AC power
input 12 Fans
13 Build arm 14 Thumbscrew 15 Calibration
bolt
16 Build platform