TCL onetouch 4021 User manual

For more information on how to use the phone, please go to tcl.com and download
the complete user manual. The website will also provide you with answers to
frequently asked questions.

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Table of Contents
1 Your mobile....................................................... 5
1.1 Keys and connectors ................................ 5
1.2 Getting started........................................... 8
1.3 Home screen............................................11
1.4 App list .....................................................11
2 Call logs .......................................................... 13
2.1 Making a call ........................................... 13
2.2 Answer or decline a call.......................... 14
2.3 Accessing voicemail ............................... 14
3 Contacts .......................................................... 15
3.1 Consult your Contacts............................. 15
3.2 Adding a contact ..................................... 16
3.3 Editing your contacts............................... 16
3.4 Deleting a contact ................................... 17
3.5 Available options ..................................... 17
4 Tools ................................................................ 18
4.1 Alarm....................................................... 18
4.2 Clock ....................................................... 18
4.3 Torch ....................................................... 18
4.4 Bluetooth ................................................. 19
4.5 Calculator ................................................ 19
Note:
This is a user manual for TCL T301P/T301Q
There may be certain differences between the user manual description
and the phone’s operation, depending on the software release of your
phone or specific operator services.
Help
Refer to the following resources to get more FAQ, software, and service
information.
Consulting FAQ
Go to www.tcl.com/global/en/service-support-mobile/faq.html
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Or, on the phone, press
*#06#. or Settings > Regulatory & safety > IMEI.
Obtaining warranty service
First follow the advice in this guide or go to www.tcl.com/global/en/
service-support-mobile.html. Then check hotlines and repair centre
information through www.tcl.com/global/en/service-support-mobile/
hotline&service-center.html
Viewing legal information
On the phone, go to Settings > About > Privacy and User Terms

3 4
4.6 Calendar.................................................. 19
4.7 Recorder ................................................. 19
4.8 My Files................................................... 19
4.9 Call Filter................................................. 20
4.10 Convert.................................................... 20
5 Messages ........................................................ 20
5.1 Write messages ...................................... 20
5.2 How to type a message .......................... 21
6 Camera ............................................................ 22
6.1 Camera ................................................... 22
6.2 Video ....................................................... 22
7 Gallery ............................................................. 23
8 Settings ........................................................... 23
8.1 Profiles .................................................... 23
8.2 Phone settings ........................................ 23
8.3 Security settings...................................... 25
8.4 Network settings...................................... 25
8.5 Dual SIM settings.................................... 25
8.6 Call settings............................................. 25
8.7 Restore settings ...................................... 26
8.8 Regulatory & Safety ................................ 26
8.9 About....................................................... 26
9 Troubleshooting ............................................. 27
10 Specifications ................................................. 33
11 Accessories .................................................... 35
12 Licences .......................................................... 35

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1
4
2
8
5
6
7
9
3
1. OK key
• Confirm an option (press the middle of the key)
• Press: access to the app list (Home screen)
2. Left soft key (OK key)
• Press: access to Contacts
3. Call key
• Pick up/send a call
• Press: enter call log (from Idle screen)
4. Right soft key (Back key)
• Press: access to the app list (Home screen)
5. End key
1 Your mobile........................
1.1 Keys and connectors
1
2
3
4
1. Torch
2. Camera
3. USB port
4. Headset connector

7 8
• Return to home screen
• Press: end a call
6. Navigation key
• Move to top, bottom, left or right menus.
• Press (from Idle screen):
• Up: to access Call logs
• Down: to access Call
• Right: to access Profiles
• Left: to access Create new SMS
7. “5” key
• In idle screen:
• Press: Input "5"
• Long press: switch on/off the torch
8. “*” key
• In idle screen
• Press: Input “*”
• Long press: lock screen
• In Edit mode:
• Press: insert symbols, the"+, p, w" character will
appear when you press“*” key continuously.
9. “#” key
• Idle screen
• Press: Input "#"
• Long press: Vibrate mode on/off
• In edit mode
• Press: change the input method
1.2 Getting started
1.2.1 Set up
Removing the back cover and installing the battery
12
3 4
Inserting or removing the SIM/micro SD card
Place the SIM card with the chip facing downwards and
slide it into its housing. Make sure that it is correctly
inserted. To remove the card, press it and slide it out.

9 10
Power off your phone before inserting or removing the
SIM/micro SD card.
Charging the battery
Connect the battery charger to your phone and plug
into the socket.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before
connecting the charger.
• The mains socket must be near to the phone and
easily accessible (avoid electric extension cables).
T301Q: T301P:
To reduce power consumption and energy waste,
disconnect your charger when the battery is fully
charged; switch off Bluetooth. In Settings you
can also lower the brightness of the screen, and
shorten the length of time before the screen goes
to sleep.
1.2.2 Power on your phone
To turn your phone on, hold down the End key until the
phone powers on. It will take a few seconds before the
screen lights up. Press Left soft key to unlock your
phone.
Even if no SIM card is installed, your phone will still
power on and you will be able to use some of the
phone's features.
1.2.3 Power off your phone
To turn your phone off, hold down the End key.

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1.3 Home screen(1)
1
1Status bar
• Status/Notifications
1.4 App list
Press the Right soft key or OK key from the Home
screen to access the App list.
(1) Depending on the device you purchased.
1.4.1 Status bar (1)
The Status bar appears at the top of your Home
screen. Icons indicate your phone’s status and new
notification alerts appear in the Status bar.
New message
or multimedia
message
No SIM card
installed
Silent mode Alarm is set
SD card installed Bluetooth is on
Level of network
reception
Headset
connected
1.4.2 Change Home screen wallpaper
• From the Home screen, press the OK key, select the
Settings icon , and then press the Navigation key
to select Phone settings > Display > Wallpaper.
• Select a new image from System or User defined
and press the Left soft key to save. Exit and the new
image will then be displayed on your Home screen.
(1) The icons and illustrations in this guide are provided for
information purposes only.

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2 Call logs .......................
2.1 Making a call
Dial the desired number, press the Call key to place
the call, or press the Right soft key to select a
contact from Contacts. Use the up or down action of
the Navigation key to select the desired contact and
press the Call key. If you make a mistake, you can
delete the incorrect digits by pressing the Right soft
key. To hang up the call, press the End key.
International call
To dial an international call, press twice to enter
“+”, then enter the international country prefix followed
by the full phone number and finally press the Call key.
Emergency call
If your phone has network coverage, dial the emergency
number and press the Call key to make an emergency
call.
2.2 Answer or decline a call
When you receive a call:
• Press the Left soft key or Call key to answer.
• Press the Right soft key or End key to decline.
2.3 Accessing voicemail (1)
• Press and hold to call voicemail.
• Follow the prompts to set up your voicemail account.
(1) Contact your network operator to check service
availability.

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3 Contacts .......................
3.1 Consult your Contacts
Contacts enables quick and easy access to the
contact you want to reach.
You can access this function by:
• pressing the OK key from the Home screen and
select Contacts.
• pressing the Left soft key from the Home screen.
3
1
1Press the Left soft key to access more options.
2Press the OK key to enter contact details.
3Press the Right soft key to return to the App list.
3.2 Adding a contact
In your contacts list screen, select Add new contacts
to add new contacts with detailed information.
When finished, press the Left soft key to save.
3.3 Editing your contacts
Select a contact, press the OK key to access Details,
select Options > Edit, and press the OK key to edit.

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Phonebook settings
1. Memory status
Review the memory status of your phone and SIM
card.
2. Delete all
Delete all the contacts from your phone or SIM card.
4 Tools .............................
4.1 Alarm
Your phone has a built-in alarm clock with snooze
feature. You can set up to five alarms with different
wake-up times.
4.2 Clock
The first clock displays the time based on your
location when you set up your phone. You can choose
other cities to show the time in their time zones.
4.3 Torch
Turn on/off the torch.
3.4 Deleting a contact
In your contacts list screen, press the Left soft key to
access Options, select Delete, and press the OK key
to delete.
3.5 Available options
From the contact list, you can access the following
options:
View
View the contact details.
Send a text message
Send an SMS to a contact you've selected from
Contacts.
Edit
Edit the contact you've selected.
Delete
Delete the contact you've selected.
Copy
Copy the contact you've selected to phone or to your
SIM card.

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4.4 Bluetooth
You can exchange data, such as video, images, and
audio, with other Bluetooth supported devices within a
limited range after pairing.
4.5 Calculator
Press the up, down, left, right and OK key to select
"+, -, ×, ÷" and "=" respectively.
4.6 Calendar
Once you enter this menu, there is a monthly-view
calendar for you to view the date. Press the Left soft
key and select Options to Jump to date Start of week
or Go to today.
4.7 Recorder
Use this function to record audio files. The phone
supports AMR. When completed, the file will be stored
in Audio automatically.
4.8 My Files
Your phone provides internal storage space for you
to manage files and also supports a micro SD card.
The contents of the micro SD card are editable. You
can create a new folder and delete, edit, and view the
details and files it contains.
4.9 Call Filter
You can set your blacklist in this menu.
4.10 Convert
Convert supports weight conversion and length
conversion.
5 Messages .....................
Use the messaging feature to send and receive text
(SMS) messages.
5.1 Write messages
• From the Home screen, press the OK key and
select Messages.
• Press Create new SMS to write text messages.
• When finished, press Left soft key to select
Options > Send to, select Enter number or Add
from Contacts to add recipients.

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5.2 How to type a message
When in edit mode, the default input method is
English. You can press the Keypad to change the input
method to access numbers 1,2,3... or long press the
corresponding key to get the number you want.
You can enter text using predictive text input, or press
# to set your desired text input.
• For normal text input, press a number key, 2-9,
repeatedly until the desired character is displayed. If
the next letter you want is located on the same key
as the present one, press the key repeatedly until
the next cursor is displayed.
• Press the key to switch between "abc--> ABC-
-> Abc--> 123" modes.
• To insert a punctuation mark or special character,
press the key.
• If you want to delete any previously typed letters or
symbols, press the Right soft key to delete them
one by one.
6 Camera .........................
Your mobile phone is equipped with a camera for
taking photos and shooting videos.
6.1 Camera
To access this function, press the Centre soft key
from the Home screen and select Camera.
To take a picture
The screen acts as the viewfinder. Position the object
or landscape in the viewfinder, and press the Centre
soft key to take pictures,press save or clear to save/
Clear the photo.
6.2 Video
To shoot a video
• Press the Left soft key to switch to Video mode
from Camera mode.
• Press the Centre soft key to shoot a video.
• When finished, press the Right soft key, it will
be automatically saved. You can view the file by
pressing Gallery in the app list.

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7 Gallery ..........................
Gallery acts as a media player for you to view photos
and play videos. In addition, a set of further operations
to pictures and videos are available for selection.
To view the photos or videos you have taken, To
access this function, press the OK key from the Home
screen and select Gallery.
8 Settings ......................
To access this function, press the OK key from the
Home screen and select Settings.
8.1 Profiles
With this menu, you can set the sound mode to
General, Silent, Meeting, outdoor or Headset.
8.2 Phone settings
• Time & date
It allows you to modify date and time settings,
including 12/24h format and date format (Year-Mon-
Day/Mon-Day-Year/Day-Mon-Year). You can also
choose to update the time display automatically by
selecting Phone settings > Auto update time.
• Language
You can choose display language in this menu.
• Writing languages
You can choose input languages in this menu.
• Display
This function allows you to select Wallpaper settings,
Power on display settings, Power off display settings,
Auto keypad lock, LCD backlight, Show date and time
and Keypad light time.
• Dedicated keys
You can set the function of “up” “Down” “Left” ”Right”
keys.
• Auto update time.
This function allows you to update the time display
automatically
• Flight mode
You can choose normal mode or flight mode in this
menu.
• Font size
You can set font size in this menu.

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8.3 Security settings
1. Phone Security
• Phone locked
An unlock code is requested each time the phone is
powered on.
• Modify the phone password
Change the phone's password (the initial one is 1234).
2. Lock keypad by end-key
After enabling this function, you can press End Key to
lock the screen.
8.4 Network settings
Network connection can be switched between
Automatic and Manual.
8.5 Dual SIM settings
You can set Standby.
8.6 Call settings
You can activate/deactivate Auto redial, Call time
reminder, Connect notice, set Answer mode and
Speed dial in this menu.
8.7 Restore settings
Make the phone’s settings return to their default
values. End-user data will be erased. Enter the default
password 1234 to confirm restore and reboot.
8.8 Regulatory & Safety
View information about your phone, such as Product
Model, Manufacturer Name, IMEI, CU Reference, etc.
8.9 About
You can view Privacy and User Terms.

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9 Troubleshooting .............
Before contacting the service centre, you are advised
to follow the instructions below:
• You are advised to fully charge the battery for
optimal operation.
• Avoid storing large amounts of data in your phone
as this may affect its performance.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall
your battery, then turn your phone on.
• Check the battery power level, charge for at least
20 minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End
key.
• Remove the battery and re-insert it, then restart the
phone.
My phone turns off by itself
• Check whether your phone is locked when not in
use, and make sure you don't accidentally turn off
your phone when locking it by pressing the End key.
• Check the battery charge level.
My phone can't charge properly
• Make sure you are using a TCL battery and the
charger from the box.
• Make sure your battery is inserted properl. It must
be inserted before plugging in the charger.
• Make sure that your battery is not completely
discharged; if battery power is empty for a long time,
it may take around 20 minutes to display the battery
charger indicator on the screen.
• Make sure charging is carried out under normal
conditions (0°C to +40°C).
• When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No
service" is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is
overloaded.
My phone can't connect to the Internet
• Make sure that the internet access service of your
SIM card is available.
• Check your phone's Internet connection settings.
• Make sure you are in a place with network coverage.

29 30
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged
or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialled a valid number and have
pressed the call key.
• For international calls, check the country and area
codes.
• Make sure your phone is connected to a network,
and the network is not overloaded or unavailable.
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected
to a network (check if the network is overloaded or
unavailable).
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a
call is received
• Check that you have subscribed to this service with
your operator.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing
the Volume Up/down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker
on your phone is clean.
I am unable to use the features described in the
manual
• Check with your operator to make sure that your
subscription includes this service.
• Make sure this feature does not require an TCL
accessory.

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When I select a number from my contacts, the
number can't be dialled
• Make sure that you have correctly recorded the
number in your file.
• Make sure that you have selected the country prefix
when calling a foreign country.
I am unable to add a contact to my contacts
• Make sure that your SIM card contacts are not full;
delete some files or save the files in the phone
contacts.
My callers are unable to leave messages on my
voicemail
• Contact your network operator to check service
availability.
I can't access my voicemail
• Make sure your operator’s voicemail number is
correctly entered.
• Try later if the network is busy.
SIM card PIN locked
• Contact your network operator to obtain the PUK
code (Personal Unblocking Key).
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your
phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s
detection range.
How to ensure water resistance of the device?
• Battery Cover Waterproof Ring: before installing
the provided battery cover, make sure that the
waterproof ring is flat and secure within the cover so
that it does not easily fall out.
• Battery Cover Screws: ensure that the screws
cannot be tightened any further.
• Waterproof Silicone Stopper: make sure that this
is pressed tightly against the device.
How can I transfer data between my phone and
PC?
• If you want to transfer data between a memory card/
SD card and your PC, connect your phone to the
PC via the user data cable and select "SD card" on
your phone. You will then be able to transfer data
between the two locations.

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10 Specifications .................
Platform MTK 6261D
Memory 32MB ROM + 4MB RAM
Dimensions
(LxWxT)
114x47.28x12.7mm
Weight 76g
Display 1.77 inch main LCD screen
Network GSM 850/900/1800/1900
Connectivity • Bluetooth 2.1
• 3.5 mm audio jack
• micro-USB
Camera • 0.08MP
Audio
supported
formats
MIDI, AMR, WAV,MP3
Video
supported
formats
MJPG,AVI
Battery Capacity: 1000 mAh
Expansion Slot microSD TM memory card
(Availability of microSD card
depends on market)
Note: Specifications are subject to change without
prior notice.

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11 Accessories ....................
Standard accessories
• Battery
• Charger
• Quick Start Guide
Only use the TCL batteries, chargers, and
accessories along with your device.
12 Licences ..........................
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.
TCL T301P/T301Q Bluetooth Declaration
ID D032966