Telstra Priority Assist Phone User manual

1
1
An easy guide for setting up your phone.
Priority Assist Phone

32
Contents
Included in your Priority Assist Phone package 4
Installation 6
Set-up steps 8
Time & date 10
Important contacts & Speed dials 11
Using the phone 12
Wall mounting 13
Troubleshooting 14
Emergency support 16
Your new Telstra Priority Assist Phone
has several important features to keep
you connected in case of an emergency.
• Emergency back-up via Telstra’s 3G & 4G network so you can
continue to make calls in case of a service outage.
• Up to 8 hours battery back-up in case of a mains power outage.
• 9 programmable speed dial keys so you can easily reach important
contacts with one button press (see page 11 for details).
• An Emergency Contacts card for quick reference to your important
contacts and speed dial numbers.
Need support?
Call 13 22 00 or visit telstra.com if you need more assistance
toset up your Priority Assist Phone.

54
Telstra Priority
Assist Phone
User
manual
Emergency
Contacts card
Included in your
Priority Assist
Phone package
1
1
An easy guide for setting up your Phone.
Priority Assist Phone
PriorityAssistPhone QSG_V3.indd 1 2/9/19 9:07 am
Emergency
Contacts
Keep track of your important contacts in case of emergencies.
Speed Dial
Number Name Phone Number
1
2
3
4
5
6
7
8
9
1
456
789
M*0 #
2 3
Mute
PQRS
GHI JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree

76
Installation
Got an older-style telephone wall socket?
You may need to purchase an adapter rst.
These can be found at most hardware or
electronics stores.
1
2
1. Plug in the
power adapter
Ensure the power point
stays on so that the
phone’s back-up battery
remains charged. Your
fully charged phone
battery will remain
operational for up to
8 hours in the event
of a power outage.
2. Connect to a
telephone socket
Using the grey phone
cable supplied, connect
the phone to your
telephone socket.
3. Check for dial tone
• Pick up your handset
and check that you
have a dial tone.
• If a dial tone is heard,
you will be able to make
and receive calls now.
In the event of a phone
line or power outage, you
should still hear a tone.
Your Telstra Priority Assist
Phone will automatically
switch over to the battery
and/or emergency mobile
back-up mode to ensure
you can make calls as usual.
1
456
789
M*0 #
2 3
Mute
PQRS
GHI JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
O1-O1
Menu
12:O1
The next section will show
you how to set up your phone.

98
1
456
789
M*0 #
2 3
Mute
PQRS
GHI JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
O1-O1
Menu
12:O1
Set-up steps
Make the most of your phone by setting up
these features:
Time & date
Speed dial numbers
Important contacts
If you have problems setting up your phone
please call us on 13 22 00.
Display screen
Scroll down
Back
Scroll up
Select
Calls list
Antenna
Handsfree
(Speaker)
Alphanumeric
buttons
Handset
Recall last
missed call
Select
Mute
Contacts
Volume +/-

1110
1. Starting at the Home
screen, select Menu.
1. Starting at the Home
screen, select the book
symbol button for
Contacts. Select Options.
1. Starting at the Home
screen, select the Menu
Select button.
3. At Speed dials Empty
screen, select Add. Use the
alphanumeric buttons to enter
the number. Select Save.
You will hear a beep and see ‘Saved
as Speed dial’ on screen.
3. Enter the contact name using
the alphanumeric buttons,
tapping the letter button until
the correct letter appears in
the screen. Select Next to
save Name.
4. When Number screen
appears, enter the
contact number using the
alphanumeric buttons.
Select Save.
You will hear a beep and see
‘Contact Saved’ on screen.
2. Clock symbol appears.
Select OK.
2. Select OK to Add new
contact.
2. Use Down arrow button to
scroll to Speed dials
symbol. Select OK.
Note: If a previously saved
speed dial number appears
on screen, scroll with
Down arrow until ‘Empty’
appears on screen, then add
new number as outlined.
3. Tap Down arrow to scroll
past Alarm option to Set time
& date option. Select OK.
4. Use the alphanumeric
buttons to set current
time (4 digits). Select Next.
5. Use the alphanumeric
buttons to set current
date. Select Save.
You will hear a beep and see
‘Saved’ on screen.
Time & date
Navigate to the Set time & date menu to adjust the date and time as shown.
Important contacts
Navigate to the Contacts menu to input the names and phone numbers as shown.
Speed dials
Navigate to the speed dials menu to input up to 9 speed dial numbers as shown.
R
Back
Back
Calls
List
List
O1-O1
Menu
12:O1
R
Back
Back
Calls
List
List
Set
date:
Back
Time
&
date
R
Back
Back
Calls
List
List
Set
time
&
date
OK
Back
Clock/Alarm
R
Back
Back
Calls
List
List
OK
Back
R
Back
Back
Calls
List
List
Set
time:
Back
Time
&
date
R
Back
Back
Calls
List
List
O1-O1
Menu
12:O1
R
Back
Back
Calls
List
List
Doctor
Clear
Name:
Next
R
Back
Back
Calls
List
List
Add
new
contact
OK
Back
R
Back
Back
Calls
List
List
2356
Clear
Number
Save
R
Back
Back
Calls
List
List
Speed
dial
1
Add
Back
R
Back
Back
Calls
List
List
OK
Back
R
Back
Back
Calls
List
List
O1-O1
Menu
12:O1
To navigate back tothe
Home screen or to previous
options, use the Select
button to choose ‘Back’ when
it appears onthescreen.
R
Back
Back
Calls
List
List
Add
new
contact
OK
Back
R
Back Calls
List
Add new
contact
OK Back
List
List

1312
Using the phone
Ringer tone & volume settings
Navigate to the Settings menu to set ringer tone and volume as shown.
Wall mounting
Handsfree/Speaker
settings
Press the Handsfree button
to use speaker phone.
Your phone comes ready to be
placed on a table, but converts
easily for wall mounting by rotating
the base plate, as follows:
1. Turn the phone so that the base faces up.
2. Remove the detachable base bracket
and rotate it 180 degrees so that the
notches now point upwards. Click it back
into place on the phone.
3. Change the hook switch position for
hanging the handset up. Use nger
pad to push down the base of the hook
switch to ip it into reverse position with
hollow end facing up.
4. Hang handset onto the phone unit so
that it clicks into the hook switch hollow
to hold it rm.
5. Keep the phone and power cables
tidy by running them through the
provided space.
1. Starting at the Home
screen, select the Menu
Select button.
1. Return to the Spanner
symbol screen and
Select OK.
2. Use Down arrow to scroll
to the Spanner symbol
Select OK.
2. Use Down arrow to scroll
to Ringer volume. Select
OK.
3. Select Ringer tone OK.
3. Use Up arrow to increase
volume, or Down arrow
to decrease volume.
Select OK.
4. Use Up arrow to scroll
through up to 15 melody
options. Select OK to save
chosen melody.
Ringer tone
Ringer volume
Desk mount position Wall mount position
Hook switch
for desk mount
Wedge shape
under the top
of phone
Wedge shape
under the
lower edge of
phone
1
456
789
M*0 #
2 3
Mute
PQRS
GHI
JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
1
4
56
789
M*0 #
2 3
Mute
PQRS
GHI
JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
1
456
789
M*0 #
2 3
Mute
PQRS
GHI JKL
ABC
R
Back Calls
List
DEF
MNO
TUV WXYZ
VOL Handsfree
Notches
Down
Notches
Up
Mute
Hook switch
hollow end up
for wall mount
You will see that the notches point downwards and
the high point of the wedge shape is at the top of
the phone.
You will see that the wedge shape is now at the
lower edge of the phone.
R
Back
Back
Calls
List
List
O1-O1
Menu
12:O1
R
Back
Back
Calls
List
List
Ringer
tone
Ringer
tone
Ringer
OK
Back
R
Back
Back
Calls
List
List
OK
Back
R
Back
Back
Calls
List
List
Melody
OK
Back
R
Back
Back
Calls
List
List
OK
Back
R
Back
Back
Calls
List
List
R
Back
Back
Calls
List
List
Ringer
volume
Ringer
volume
Ringer
OK
Back
–
VOL
+
Handsfree
List
List
Back Calls
Back Calls
Back Calls

1514
Issue What to check If this works, then…
Ringer tone volume
is too low
Scroll through Menu options to Settings.
Select Ringer Volume. Use Up arrow to
increase volume.
Volume should increase.
Phone is beeping
intermittently and display
shows ‘Battery Low’
(i.e. no power to the unit
and the internal battery
pack is running low)
The phone is using its internal batteries.
Ensure the phone is connected to a 240V
power point and that it is switched on.
Beeping should stop and
display should clear once
mains power is restored.
Display is showing
‘Line Fault Call 132200’
This appears when the phone is not
connected to a working phone socket and is
operating in mobile mode.You can press the
Hide button to clear this temporarily, however
we recommend that you contact Telstra if you
suspect there is a line fault.
Display will clear and
return back to the home
screen.
Issue What to check If this works, then…
A blank display Make sure the power adapter is plugged
into a 240V powerpoint and the other end
is plugged into the base of phone.
Make sure the power point is switched on.
The screen will display.
Low Signal Strength
(3G or 4G)
Check the antenna is screwed correctly
onto the phone. Ensure the antenna is in the
upright position. Move the phone to another
area in your premises and/or closer to a
window until more signal bars appear.
Signal Strength bar should
increase.
Screen displaying SIM card
with X
Check the SIM card has not been removed
from the device. Reset the SIM card and
ensure it is placed the correct way up.
3G or 4G icon should now
be seen in place of SIM
card (with cross) icon.
No dial tone Place the phone back on the hook and pick it
up again. Check that the cable between the
Handset and main unit is connected.
Dial tone should be
restored.
Call volume is too low Ensure the ringer is set to an adequate
volume level by increasing the volume using
the (- Vol +) button.
Volume should increase.
Troubleshooting
Need Support?
If you’re still having technical issues, please call Telstra on 13 22 00.
Handsfree
–VOL +
Mute

Emergency support
Your Telstra Priority Assist Phone has two key features
to protect you in case of phone or power outage.
1. Mobile back-up
Your phone comes with a pre-installed SIM card which will provide
an automatic switchover to a mobile service if for any reason there
is a phone line outage.
This means that for outgoing calls your phone will operate as
usual, without you having to do a thing. The mobile service will
switch back to standard operation when the phone line service
is restored.
2. Battery back-up
Your phone comes with a battery installed. This is so your phone
can automatically draw on the phone battery power in the event
of a power outage. Your fully charged phone battery will remain
operational for up to 8 hours in the event of a power outage.
Note: It is important that your phone is plugged into a power
source at all times.This will ensure that your phone battery
is fully charged when you need it.
Your Telstra Priority Assist Phone also comes with a magnetic
Emergency Contacts card which can be used to write down your
most important contacts for quick reference in case of emergencies.
Emergency
Contacts
Keep track of your important contacts in case of emergencies.
Telstra Support 13 22 00
Speed Dial
Number Name Phone Number
1
2
3
4
5
6
7
8
9