Telstra VVX500 Specification sheet

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1. QSetup (Quick setup)
If you are required to initially configure you IP
phone you will be advised of the Username and
Password. This information only needs to be
entered once via the QSetup soft key.
Tap the QSetup soft key
Tap the Server User field
Enter the Server User credentials (obtain
this information from Telstra.
This number will be your phone number)
Tap the Server Password field
Tap the Mode soft key and tap 123 (to
select numbers)
Enter the Server password (obtain this
information from Telstra)
Tap Save Config to Save the Config
You will now need to manually reboot the
phone
Press the Home button
Tap Settings
Tap Basic , swipe your finger up the screen
and
Tap Restart Phone
Tap the Yes soft key (to confirm)
2. The Touch screen
Your phone has a touch-sensitive screen. To
access features or obtain information, tap the
menu items, soft keys (the keys along the
bottom of the touch screen) and field that
display on the touch screen
To access further screens, swipe the screen
(move your finger across the screen), either left
or right to display further screens
3. Navigating the Touch screen
To enter the Home View main menu, press
To return to the Line View, press
To select a menu item, tap the menu icon
To select a soft key, tap the soft key
To select an option in a list, tap the option
To scroll through menu items listed on
more than one screen, touch the screen
and drag your finger in the required
direction (Up, Down, Left or Right)
OR
Swipe the screen, by moving your finger
across the screen in right to left or left to
right motion to display further screen
options
To return to previous screen, tap Back
4. Adjusting the Ringer, Handset/Headset
Volume
During a call, press the to adjust
the call volume
While the phone is idle, to adjust the Ringer
volume, press the volume buttons.
5. Home View
Home View shows 3 main icons:
If you press and hold the page indicator,
Home View expands to display
additional icons
To hide the additional icons, press and
hold
Alternatively, you can Swipe the screen to
display additional cons
New Call –Tap New Call to display
Dialler
From the Dialler, you can enter a number
or URL and place a call

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From the Dialler, you can access the
Directory, Recent Calls and Favorites
Messages –Tap Messages to access
your Voicemail Messages
Directories –Tap Directories to view
all the contacts in your Local Contact
Directory
From your Directory, you can add and
search for contacts, as well as quickly
access the Dialler, Recent Calls and
Favorites
Additional icons include:
Settings –Tap Settings to access
features and settings to customise your
phone
Applications –Tap Applications to
view custom applications configured by
your CGA
6. Line View
Line View is your phones default display.
Line View displays all your phone lines, your
favourites and soft keys.
If your phone is idle you can;
Tap a phone line to access the Dialer
Swipe to switch between Line View and Idle
browser (if available)
If your phone has calls, the phone line indicates
the number of calls you have, and if they are
active or held
An active call displays a green bar
A held call displays a flashing red bar
7. Active Call View
This view displays the name and number of the
person you are talking with and the duration of
the call
From Active view you can, End a Call, Transfer a
Call or set up a Conference
Swipe the screen to take you back to Line
View
8. Placing a Call
Using the handset
Lift the handset and enter the required
number by using the phone keypad
Using the speakerphone
Enter a number
Tap the Dial icon
OR
With the handset on-hook, tap the New
Call icon or New Call soft key, enter the
phone number by using the phone keypad
9. Answering a Call
Lift the handset OR
Tap the Answer soft key
OR
Tap the green flashing bar icon (on the top
right of the screen)
Phone line
Favourites
Soft keys

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Answering on a Shared Line
If you share a line with another phone, you can
answer calls as described above, or you can
wait for someone else to answer the call. If you
answer the call and place it on hold, anyone
who shares your line can resume the held call.
10. Ending a Call
Hang up the handset OR
Tap the End Call soft key
11. Call Waiting
If the Call Waiting feature has been turned on,
while engaged in a call:
Call Waiting tone indicates another call to
your line.
Tap the Answer soft key to switch to and
answer the incoming call.
The initial call is automatically placed on hold.
By tapping the screen you can toggle
between the active and held calls.
Tap the Resume soft key to resume your
conversation.
You cannot receive additional calls while
both lines are engaged.
12. Placing a Call on Hold
Tap the Hold soft key
To return to the call
Tap the Resume soft key
To make another call while the original caller is
on hold
Tap the New Call soft key, enter the
required number
If multiple calls are on hold
Tap the call on hold to select it
Tap the Resume soft key, or press the Hold
button
To join all three parties onto an impromptu
conference call
With 2 calls in progress (1 call on hold and
1 call active)
Tap Join
13. Muting the microphone
While Mute is activated, you can hear all other
parties, however they cannot hear you.
During a call press the mute button
(The mute button is illuminated in red)
To turn off mute, press the mute button
again
14. Transfer a call –Blind transfer
Blind Transfer enables you to transfer a call to
another party without announcing the call
prior to transfer.
During a Call tap the Transfer soft key
Enter the transfer destination number
Your call will be transferred automatically.
Press the Transfer soft key
15. Transfer a call –Consult transfer
Consult Transfer enables you to transfer a call
to another party with consultation.
During a Call press the Transfer soft key
Enter the transfer destination number
When the party answers, announce the call
Press the Transfer soft key again to
complete the transfer.
If the party refuses the call (prior to completing
the transfer)
Press the Cancel soft key to be returned to
the original caller.
16. Call Forwarding
There are 3 Call forward options which can be
set from your handset using either soft keys or
Feature Access Codes; Call Forward Always, Call
Forward No Answer, Call Forward Busy.

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Call Forward Always
To forward all your calls to another number.
Call Forward Always activation:
Tap the Forward soft key
Tap Always
Enter the required number to which to
forward your calls
Tap the Enable soft key
An arrow is displayed on the phone
screen next to your phone number.
Call Forward Always deactivation
Tap the Forward soft key
Tap Always
Tap Disable
Call Forward No Answer activation:
To forward your calls to another number if not
answered after a specified number of rings
Tap the Forward soft key
Tap No Answer
Enter the required number to which to
forward your calls
Tap the screen to select the Forward After
Rings field and enter the required number
of rings (20 rings is the default)
Tap the Enable soft key
Call Forward No Answer deactivation:
Tap the Forward soft key
Tap Call Forward No Answer
Tap Disable
Call Forward Busy activation
To forward your calls to another number if you
are engaged on a call
Tap the Forward soft key
Tap Busy
Enter the required number to which to
forward your calls
Tap the Enable soft key
Call Forward Busy deactivation:
Tap the Forward soft key
Tap Busy
Tap Disable
Call Forwarding is not available on Shared Lines
17. Do Not Disturb activation
When you enable Do Not Disturb (DND), you
prevent your phone from ringing and send all
incoming calls directly to voicemail. All calls
received while DND is enabled, will be displayed
in your Recent Calls list
From Home View
Tap Settings > Features >Do Not
Disturb
Tap Enable soft key
18. Do Not Disturb deactivation
From Home View
Tap Settings > Features >Do Not
Disturb
Tap Disable soft key
The Do Not Disturb Service has been turned
off.
19. Conference Calls
While engaged in one call:
Tap the Confrnc soft key
Enter the required number or extension of
the second party
When the call connects
Tap the Confrnc soft key
All parties are connected in a three-way call.
To end the conference but keep the other
participants connected
Tap the End Call soft key
Split Conference call into two held calls
When you split a conference, you end the
conference and hold all parties. You can split an
active or held Conference call

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From Active Call, Lines or Call View, tap split
The Conference ends, by default the parties
remain connected
Note: If either of the other two parties
(providing they are internal parties) hangs up,
your call with the remaining party stays intact.
If you hang up, the other two internal parties
remain connected.
If one of the callers was an external inbound
caller and you hang up the call will be
disconnected.
There can be a maximum of 3 parties on a
conference call, unless you have the Executive
service pack which has the N-Way feature
which enables a total of 8 parties on a
Conference call.
20. Call Waiting
If the Call Waiting feature has been turned on,
while engaged in a call:
Call Waiting tone indicates another call to
your line.
Tap the Answer soft key to switch to and
answer the incoming call.
The initial call is automatically placed on hold.
By tapping the screen you can toggle
between calls, tap the call that is on hold
Tap the Resume soft key to resume your
conversation.
If you do not want to answer the second
incoming call:
Tap the Reject icon (call will go directly to
Voice Mail)
OR
Tap Ignore soft key (this will re-direct call
to Voice Mail after a nominated amount of
rings)
OR
Tap Forward, then enter a number you
wish to forward the incoming call to, then
tap forward (incoming call will be
forwarded to nominated number)
You cannot receive additional calls while both
lines are engaged.
21. Updating Contact Directory
To add or edit a contact:
To add a contact
From Home View, tap Directories icon
Tap
Enter Contact details
Tap Save soft key
To edit a contact
From Home View, tap Directories icon
Tap the Search soft key
Use the key pad and search soft key to find
required contact (i.e. to access the letter b,
press the number 2 twice)
Tap Edit icon to access details for
editing
Tap Save soft key
To search for a contact
From Home View, tap Directories
icon
Tap the Search soft key
Use the key pad and Search soft key to find
required contact
To add a contact to favourites
Favourites are contacts in your contact
directory that you call most often. A maximum
of 9,999 can be added
Tap a contact to display options
Tap Add To Favorites
Tap Yes to select the default index number
displayed, or tap Edit Index to select your
own
OR
From your recent calls list, tap next to
a call record

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From the Call Detail screen, tap Add To
Favorites
Tap Yes to select the default index number
displayed, or tap Edit Index to select your
own
Using the Onscreen keyboard to add
Use the onscreen Keyboard to quickly update
field information:
From Home View, tap Directories
icon
Tap the +icon
Tap to display keyboard
Tap the characters you want to enter for
the first name
Tap the 
Tap the Contact field and enter the
required numbers
Tap the Save soft key
To delete a contact
From Home View, tap Directories
icon
Tap the Search soft key
Use the key pad and search soft key to find
required contact (i.e. to access the letter b,
press the number 2 twice)
Select Delete icon
Tap Yes to confirm deletion
22. Call History
Your phone maintains lists of Missed, Received
and Placed calls. Each list can hold up to 100
entries
Call History icons:
Missed Calls
Received Calls
Placed Calls
Tap History icon in active call view
will show call history starting from most
recent call
To scroll through Recent call list, touch
screen and drag list in required direction
From recent call list, tap the information
icon next to a call record to display further
options:
Tap Dial to call the person
Tap Save to add the person to your
Contact Directory
Tap to delete the call from the list
Tap to edit the phone number before
you dial the person
To refine Call History Search
With the list on the screen
Tap the either or search icons
Tap required search field (Missed, Received
or Placed calls)
23. Ring type
To change your ring type:
Tap Settings icon
Tap Basic
Tap Ring Type
Tap a ring type option
Tap the Play soft key to listen to the tune
Tap Backspace icon to return to the
idle screen

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24. Backlight display
To change the Backlight display of the phone
screen
Tap Settings icon
Tap Basic
Tap Backlight Intensity
Tap Backlight On Intensity and choose
either High, Medium or Low
Tap Backlight Idle Intensity and choose
either High, Medium or Low
Tap Maximum Intensity
Tap the Up or Down soft key to adjust the
intensity
Tap the Backspace soft key to return
to the previous screen
25. Headsets
You can connect an Analogue and/or a USB
headset to your phone.
If headset is connected, glows.
If you use a headset, you can set up your phone
so that all calls use Headset. If you use a
headset that supports electronic hookswitch
(EHS), you can press the hookswitch button to
place, answer and end calls. In addition you
may be able to Mute calls and control volume
from your headset
26. Enabling Headset Memory Mode
You set up your phone so that all incoming and
outgoing calls use your headset. At any time
you can switch to handset or speaker mode
Tap Settings icon
Tap Basic
Tap Preferences
Tap Headset
Tap Headset memory
Tap Enabled soft key
Press
To access Headset memory mode, press
headset key twice.
The headset button will flash when enabled
27. Warning icon
If your phone is unable to perform certain tasks,
a warning icon will display in the status
bar. The warning icon lets you know that your
phone has one or more issues that you should
know about. Contact your customer Group
Administrator to advise them of this issue.
Voice Portal –Message icon
28. First time login setup
From Line view tap the icon to access
voicemail
OR
From the Home view tap the Messages icon
and tap Message Centre
OR
Dial the Voice Portal number (ask your
Group Administrator what this is)
Enter a passcode, when prompted; after
your initial login you will need to change
your passcode.
It is essential your passcode be changed for
security reasons. It is important to keep your
new passcode private.
Record your name when prompted
Press the hash key (#)
Follow the prompts to save the recording,
or re-record your name
Login to the Voice Portal
29. From your own phone:
Tap the Messages icon,or dial the
Voice Portal extension.
Enter your passcode followed by the hash
key (#).

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30. From another phone in your group:
Tap the Messages icon or dial the
Voice Portal extension.
Press the star key (*) during the greeting.
Enter your mailbox ID (your extension).
Enter your passcode followed by the hash
key (#).
31. From a phone outside of your group:
Dial the Voice Portal phone number.
Enter your mailbox ID (your extension)
followed by the hash key (#).
Enter your passcode followed by the hash
key (#).
32. Voice Portal main menu
1 Access your Voice Mailbox
2 Change your CommPilot Express profile†
3 Record your name
4 Change your Call Forwarding options
8 Change your passcode
9 Exit the Voice Portal
# Repeat this menu
† Only available if assigned.
33. Change your mailbox Busy greeting
Tap the Messages icon
Enter your passcode and press #
Press 1 to access your voice mailbox
Press 2 to change your Mailbox Busy
greeting
1 Record new Busy Greeting
2 Listen to current Busy Greeting
3 Revert to system default Busy Greeting
* Return to Voice Messaging main menu
# Repeat menu
34. Change your mailbox No Answer greeting
Tap the Messages icon
Enter your passcode and press #
Press 1 to access your voice mailbox
Press 3 to change your Mailbox No Answer
greeting
1 Record new No Answer Greeting
2 Listen to current No Answer Greeting
3 Revert to system default No Answer
Greeting
* Return to Voice Messaging main menu
# Repeat menu
35. Listen to Messages
Your phone may indicate you have Voicemail
messages by the following:
A message counter in the Home View
A message icon in the status bar
If you have more than one message, the
icon will display a counter indicating the
number of messages
A message icon also scrolls under the Date
and Time display
To listen to Voicemail
On the Status Bar, tap (this will direct
you to your voicemail, where you will
follow the prompts to retrieve your
messages
OR
From Home View page tap
Tap Message Centre (this will direct you to
your voicemail, where you will follow the
prompts to retrieve your messages
36. Voice Messaging main menu
1 Listen to your messages
2 Change your mailbox Busy greeting
3 Change your mailbox No Answer greeting
5 Compose and send a new message
7 Delete all messages
* Go to the CommPilot Voice Portal
# Repeat this menu

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37. Messages Prompts
New messages flagged as urgent are played
first.
The message envelope for each message is
played first (time and date, sender if known),
followed by the message itself.
Use your keypad as follows to browse your
messages (you can interrupt the message or
envelope to perform any function):
1

2


3






4


5


6






7
ERASE
8
CALL
BACK
9
MORE
OPTIONS
*
BACK TO
MAILBOX
0
#
# Save this message
7 Erase this message
2 Repeat this message
4 Return to previous message
5 Play the message envelope
6 Go to the next message
8 Call back the caller
9 Hear additional options
* Go back to the previous menu
Feature Access Codes for Common Handset
Features
Note: Check that the access codes listed
below are the default codes. Your Group
Administrator may have modified these
codes
38. Call Forwarding Always Activation
Lift the telephone handset, enter the
assigned code *72
Type the phone number to which calls will
be forwarded, followed by #
Replace the telephone handset
The Call Forwarding Always service is on
39. Call Forwarding Always Deactivation
Lift the telephone handset
Enter the assigned code *73
Replace the telephone handset
The Call Forwarding Always service is off
40. Call Forwarding Busy Activation
Lift the telephone handset, enter the
assigned code *90
Type the phone number to forward calls
when you are on the phone, followed by #
Replace the telephone handset
The Call Forwarding Busy service is on
41. Call Forwarding Busy Deactivation
Lift the telephone handset, enter the
assigned code *91
Replace the telephone handset
The Call Forwarding Busy service is off
42. Call Forwarding No Answer Activation
Lift the telephone handset, enter the
assigned code *92
Type the phone number to forward calls
when you do not answer the phone,
followed by #
Replace the telephone handset
The Call Forwarding No Answer service is
on
43. Call Forwarding No Answer
Deactivation
Lift the telephone handset, enter the
assigned code *93
Replace the telephone handset
The Call Forwarding No Answer service is
off

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44. Call Forwarding Always Interrogation
Lift the telephone handset, enter the
assigned code *21*
Replace the telephone handset
45. Call Forwarding Busy Interrogation
Lift the telephone handset, enter the
assigned code *67*
Replace the telephone handset
46. Call Forwarding No Answer
Interrogation
Lift the telephone handset, enter the
assigned code *61*
Replace the telephone handset
47. Call Forwarding Always to Voice Mail
Activation
Lift the telephone handset, enter the
assigned code *21
Replace the telephone handset
The Call Forwarding Always to Voice
Mail service is on
48. Call Forwarding Selective Activation
Lift the telephone handset, enter the
assigned code #76
Replace the telephone handset
The Call Forwarding Selective service is on
49. Call Forwarding Always to Voice Mail
Deactivation
Lift the telephone handset, enter the
assigned code #21
Replace the telephone handset
The Call Forwarding Always to Voice Mail
service is off
50. Call Park
While the call is active, place the call on
Hold
Enter the assigned code *68
Type the extension of phone on which the
call is to be parked
Replace the telephone handset
The call is parked at the indicated
extension
51. Call Park Retrieve
Lift the telephone handset, enter the
assigned code *88
Dial the number where the call was parked,
followed by #
You are connected with the call you parked
52. Call Pickup
Lift the telephone handset, enter the
assigned code *98
The longest-ringing phone in your call
pick-up group is connected
53. Directed Call Pickup
Lift the telephone handset, enter the
assigned code *97
Dial the intended phone number to
conduct the directed call pickup
The directed call pickup is made and the
call is connected
54. Directed Call Pickup with Barge-in
Lift the telephone handset, enter the
assigned code *33
Dial the intended phone number to
conduct the directed call pickup
The directed call pickup is made if only one
phone is ringing and the call is connected
55. Do Not Disturb activation
Note: The Do Not Disturb feature is only
active if a user has an Executive service pack
assigned to them.
Lift the telephone handset, enter the
assigned code *78
The Do Not Disturb feature has been turned
on.
Your phone will not ring while this service is
on.
56. Do Not Disturb deactivation
Lift the telephone handset, enter the
assigned code *79

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57. Cancel Call Waiting
Lift the telephone handset, enter the
assigned code *70
The Call Waiting service is turned off so that
you can make an uninterrupted phone call.
The Call Waiting service will be back on
after the next outgoing phone call
58. Last Number Redial
Lift the telephone handset, enter the
assigned code *66
The last outgoing phone number is
redialled
59. Call Return
Lift the telephone handset, enter the
assigned code *69
The last incoming phone number is
redialled
60. Calling Line ID Delivery Blocking
Lift the telephone handset, enter the
assigned code *67
Dial the intended phone number
The call is placed, and your calling line ID is
not displayed
61. Calling Line ID Delivery Per-call
Lift the telephone handset, enter the
assigned code *65
Dial the intended phone number
The call is placed, and your calling line ID is
not displayed for this call
62. Anonymous Call Rejection
To activate Anonymous Call Rejection per
call
Lift the telephone handset, enter the
assigned code *77
To deactivate Anonymous Call Rejection per call
Lift the telephone handset, enter the
assigned code *87
63. Push-to-Talk
Lift the telephone handset, enter the
assigned code *50
Dial the intended phone number
The Push-to-Talk call is connected
Note: This feature can be used between 2
users. This feature needs to be configured by
the Customer Group Administrator in
CommPilot.
64. Clear Voice Message Waiting Indicator
Lift the telephone handset
Enter the assigned code *99
The visual message waiting indicator light
on your phone has been cleared
65. Speed Dial 100
Lift the telephone handset, enter the
assigned code *75
Enter a two digit number representing the
speed dial number to be assigned
Enter the phone number to assign to the
speed dial, press Send
(You will receive a confirmation message
that your speed dial was successfully
assigned)
To dial the Speed Dial number
Enter * then two digits assigned, press the
Dial soft key
66. Speed Dial 8
Lift the telephone handset, enter the
assigned code *74
Enter a number from 2-9 representing the
speed dial number to be assigned
Enter the phone number to assign to the
speed dial and press the Send soft key
(You will receive a confirmation message
that your speed dial was successfully
assigned)
To dial the Speed Dial number, enter the
speed dial number assigned (2-9), press the
dial soft key
Note: Handset functions provide telephony
services via your telephone handset. Your Group
Administrator assigns these functions to you and
your work group. You may need to check with
them that these have been assigned to you.

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67. Shared Call Appearance Call Retrieve
and Location Control
The Shared Call Appearance Call Retrieve
feature allows a user to dial a FAC to retrieve an
existing active call from another phone.
Lift the telephone handset
Enter the assigned code *11
The Shared Call Appearance Call Location
Control feature enables the user to activate or
deactivate a shared line.
To activate a shared line location
Press the shared line to activate
Enter the assigned code *12
To deactivate a shared line location
Press the shared line to deactivate
Enter the assigned code *13
Note: When a shared line location has been
deactivated, the line indicator will still flash red
for an incoming call; however, the phone will
not ring and the call cannot be answered from
the flashing line.
With a shared line location being deactivated, it
has no effect on the ability to originate calls, i.e.
outbound calls can still be made from that line
location.
68. Reset the Phone
Press the Menu button
Select the Settings
Select the Basic (1)
Select Restart the phone (10)
Press the Yes soft key to confirm the restart
or the Cancel soft key to cancel the restart