Telstra T1000C SMS User manual

Calling Number Display Telephone
User Guide
Telstra T1000C SMS
To fully benefit from this Australian designed and manufactured telephone,
please read the User Guide and keep handy for future reference.
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16
IMPORTANT SAFETY INSTRUCTIONS
For Your Safety
Do not use the telephone during an electrical storm as it is possible to get a
shock. Refer to the Telstra White Pages™ directory for further information.
TERMS AND CONDITIONS
Please refer to the enclosed Warranty Terms and Conditions.
TELEPHONE FAULTS
Please refer to the enclosed Warranty Terms and Conditions.
TELSTRA TEXT MESSAGING (SMS) SERVICE
Call 0198339999 and follow voice prompts for information on how to use your Telstra
text messaging (SMS) feature.
CARE OF THE TELEPHONE
• Avoid hard knocks and do not drop the telephone.
• Keep the telephone away from heaters.
• Clean the telephone surface with a damp cloth. Do not use detergents or immerse the
telephone in water.
• The performance of the telephone may be affected by electro-magnetic interference if
placed near radio transmitters, diathermy machines, welding machines etc.


















1. Ringer and earpiece level and scroll
through Callers and Memory Lists.
2. Names stored in memory will be
displayed when the callers number
matches the number in memory1.
3. Redial button used to easily
redial the last number dialled.
4. Store button used to turn on Phone
Features and adjust ringer and contrast.
5. Cancel button used to turn off
Phone Features e.g. Call Wait.
6. Two line LCD Calling Number
Display with a 20 number call list1.
7. 20 number memory directory with
One-Touch dial using OK button.
8. OK button used to confirm
menu selections.
9. Visual Message Wait Indicator.
10. MessageBank button used
to retrieve messages from
MessageBank®.
11. Sending and receiving
text messages2.
12. One Touch Phone Feature buttons.
13. Delete button used to delete
numbers from Callers and Memory lists.
14. Telstra Voice Assistant button for voice control of phone features.
1 You need to subscribe to Telstra Calling Number Display in order to receive the number of your callers.
Monthly charges apply. Available most areas. Not available for blocked calls. For more information,
call 13 2200 for Residential or 13 2000 for Business services.
2 Text message functionality available to eligible Telstra and Telstra reseller customers with text capable
phones such as this T1000C. Telstra expects the fixed line text messaging functionality will become more
widely available at a later stage and all other customers wishing to use this function should confirm its
availability with their service provider.
FEATURES OF THE TELEPHONE
Callers
Mem
Mesg
Bank
OK
NEW MEM
SMS CALLER
NEW
When you unpack the telephone you will need to ensure the cords are placed
in the slots provided in the base as shown in the diagram below.
When you connect the telephone to a line, the display will show
Lift the handset to ensure the telephone is powered up, will ring correctly
and is ready to use.
The display will show
Repeat this step whenever the telephone has been disconnected from the line.
GETTING STARTED
Getting started 2
Features of the Telephone 3
Telephone Settings 4
Using MessageBank‚ Button 7
How to use your Telstra T1000C Telephone Features 9
Important Safety Instructions 16
Terms and Conditions 16
Telephone faults 16
Telstra Text Messaging (SMS) Service 16
Care of the Telephone 16
CONTENTS
Visual Message
Waiting Power
Pack socket
is located
at the rear.
An adjustable
handset hook
can be set in
position for wall
mounting by
rotating the dial
on the rear left
side of the phone.
Wall mounting diagram
Desk/Wall Mounting Your Telstra T1000C An additional line socket is located at the rear
of the phone to allow for connection of other
ACA approved equipment e.g. an answering
machine, extension ringer or modem.
Note: Short cord is provided
with installation of wall socket.
Adjust the handset hook on the base.
2 3
SMS List
Memory List
T1000C Screen
New Caller
Indicator
Ringer Level
Indicator

TELEPHONE SETTINGSS
To adjust the ringer volume when the telephone is ringing
Press or while the phone is ringing.
To adjust the ringer volume when the telephone is idle
1. Press or Display will show (Min) (Max)
2. Press to clear the display and save setting.
To suppress the first ring
When text messages are delivered to your phone, your phone will ring once.
If you do not want your phone to ring for text messages, you can suppress
the first ring. However, this is not recommended as any other phone you
have connected to the same line will still ring.
To suppress the first ring
Press Display will show “SUPPRESS FIRST RING”, press
To re-enable the first ring
Press Display will show “ENABLE FIRST RING”, press
Key tone
When the handset is lifted, your phone generates a key tone for each valid key press.
If you have a power adaptor connected, the key tone is generated when the handset
is on the hook.
To disable the key tone
Press Display will show “DISABLE KEY TONE”, press
To enable the key tone
Press Display will show “ENABLE KEY TONE”, press
4 5
To adjust the display contrast
1. Press Display will show “CONTRAST”.
2. Press or to adjust contrast.
3. Press to clear the display and save the setting.
To adjust the earpiece volume
press or Adjusts the earpiece volume to one of four levels.
Confirmation tone will stop after the minimum or maximum setting has been reached.
Note: The earpiece volume will reset to normal when the handset is replaced, unless you fix the level.
To fix the earpiece volume
press or to adjust the volume and press
To have the volume reset to normal when the handset is replaced
press or to adjust the volume and press
Note: The T1000C also provides magnetic coupling in the handset for use with hearing aids with
a T position switch.
Last Number Redial
Press

The display shows the last number dialled. to call the last number dialled.
Callers List
The Callers List can store up to 20 incoming callers numbers.
The symbol

on the display shows there is an unanswered new call in the Callers List.
Viewing and dialling from the Callers List
Press

then or to find number. Lift the handset to call the number.
The symbol

will turn off when the Callers key is pressed.
Note: The Callers List will store the number, date and time of the last 20 calls.

3. Monthly charges apply for MessageBank®. Message retrieval is free from Telstra fixed phones anywhere
in Australia. Retrieval charges apply from mobiles, payphones and for calls using a Telstra Telecard™.
6 7
Storing numbers and names in Memory
You can store up to 20 numbers and names in Memory:
1. Press

then or “ENTER NUMBER” on the display indicates an empty
memory location.
2. Enter the phone number, including the area code.
3. Press to save number only, or press

to enter a name using letters on keypad
(maximum of 13 letters including spaces).
4. Press to save number and name in Memory.
5. Press to return to standby mode or press or to locate an empty memory
location to store another name and number.
Hints:
If you make a mistake while entering a name or number, press

to delete the previous
letter or number.
OR
Press


to start again.
Press


to enter a 1.5 second pause between numbers if needed.
The cursor shifts one space to the right automatically or press to move the cursor right.
Space can be entered by pressing
Copying a number from the Callers List to Memory
1. Press

then or to find an empty memory.
2. Press

then or to select number.
3. Press

to enter name using letters on keypad and press to save.
4. Press to return to standby mode or press or to locate an empty memory
location to store another name and number.
Deleting numbers and names from the Callers List or Memory
Press

or

, press or to select entry and then press


to delete entry.
Dialling from Memory
Press

press or to select number and then lift the handset to call.
USING MESSAGEBANK® BUTTON
If you are a Telstra Home Messages 101® and MessageBank®1 user, it’s now even easier
to retrieve your messages. Your T1000C is programmed to access Telstra Home Messages
101® and MessageBank®.
To retrieve a message from your message service3
press


and follow the message service prompts.
You can store your PIN under the MessageBank® Button
Press


Note: Your PIN is not required for Telstra Home Messages 101®.
Note: Your PIN number will only be visible when entering.
To delete your PIN
Press




To retrieve a message from your message service1 when you have stored your PIN
press


Wait for password prompt, press


and then follow the
message service prompts.
Note: Display shows “MESSAGEBANK”.
You can change the programmed number to access other messaging services,
e.g. MessageBank® Virtual3 & MessageBank® Combined3.
To change your access number to access other messaging services
Press


Enter the access number, press then
Visual Message Waiting Indication (VMWI)
The T1000C is designed to provide Visual Message Waiting (a flashing red indicator) when
you connect the T1000C Power Pack. To purchase the T1000C Power Pack and arrange the
connection to the VMWI service, simply call Telstra on 13 2200. When a message is left in
your MessageBank® service, a signal is sent to your telephone and the red indicator will
flash and the word “VOICE MESSAGE” will be displayed. The red indicator will stop flashing
a short time after you have listened to all your messages.

8 9
Installing the Visual Message Waiting Indication Feature
When you purchase the T1000C Power Pack, follow the instructions provided and plug
the unit into the special socket labelled “POWER” located at the rear of the telephone.
Note: Telstra Home Messages 101® and MessageBank® can interfere with the operation of some personal alarm
devices used to contact emergency services. If you use a personal alarm please consult the provider of your
service before activating Home Messages 101 on your telephone.
On-hook features without power adaptor
The following functions can be performed without lifting the handset:
• You can pre-dial a number on the display, and then dial it by simply lifting the handset.
• Adjust the phone settings (except the earpiece volume).
• View the Callers List.
• View the Memory List.
• View the text message list.
• Compose and send a text message.
• Delete an entry in the Callers List or Memory List.
• Add numbers and names to Memory.
Note: Press [Cancel] to clear the display.
Additional features when the Power Pack is connected
• ∑Light flashes with ring and when there are unviewed text messages.
• A key tone sounds for each valid key pressed.
HOW TO USE YOUR TELSTRA T1000C TELEPHONE FEATURES (available in most areas)
To turn on Call Waiting
This feature enables you to answer a second call while you are on the phone.
press


When you are on a call and you hear two beeps:
1. Press


to swap between callers.
2. Press to hang up one caller and return to the caller on hold.
3. Press


to talk to both callers at the same time4.
To turn off Call Waiting
press


To make an enquiry call while you are on a call
This feature enables you to call someone while you are on a call.
During a call press
To return to the first caller after the second person hangs up, press
If you wish to set up a 3-way conversation after the second person answers,
simply press the


To have a 3-Way Chat5
This feature enables you to establish a 3-way conversation.
press


press


To end a 3-Way Chat simply
To turn on Call Forward6
This feature enables you to forward your calls to your mobile or another number selected.
press


then press


To forward calls to a number stored in Memory
press


press

then scroll or
Press to dial the number, then press


4. Applicable call costs and usage charges apply
5. Call costs and usage charges apply. Available most areas.
6. Applicable call costs apply for forwarded calls. Calls can be forwarded to most numbers in Australia.

10 11
To turn off Call Forward
press


To use Call Back when a number is busy7
This feature enables you to arrange an automatic call back to a busy number.
If the number you’re calling is engaged, press


To cancel Call Back
press




Using Telstra Feature Assistant8
If your fixed home phone is with Telstra you can ‘tell’ your phone to turn Call Waiting or
Call Forward9 on or off, check their status, or listen to information on other Telstra features.
press
The Telstra Voice Assistant button dials 1# for you.
Telstra Text Messaging (SMS)10
Your Telstra T1000C SMS can send text messages to and receive text messages from
compatible mobile telephones and compatible fixed line telephones in Australia.
Important:
Text message functionality available to eligible Telstra and Telstra reseller customers with
text capable phones such as this T1000C. Telstra expects the fixed line text messaging
functionality will become more widely available at a later stage and all other customers
wishing to use this function should confirm its availability with their service provider.
How to register to Telstra’s text messaging service
Registration is automatically done when you send or receive your first text message
from your Telstra T1000C SMS Phone. When registration occurs, the system will send
you a text message welcoming you to the service and confirming your registration.
Calling Line Identification and text messaging
In accordance with worldwide standards for text messaging, all messages
(including reply messages) will display the telephone number of the sender.
If you have a Silent Line or have blocked Calling Line Identification and attempt
to send a message, your message will be rejected.
To alter your service so that you can send text messages, call the Telstra Fixed Phone
SMS service on 0198339999 and use the setup menu to turn off Silent Line or Calling Line
Identification blocking for text messaging ONLY.
Note: For information on how to use your Telstra text messaging service call 0198339999 and follow
the voice prompts.
Sending of text messages
The text message service will make repeated attempts to deliver a message if your line is
busy or otherwise unavailable. Undelivered text messages will be stored for a maximum
of 7 days. After 7 days the message will be deleted from the server.
To compose and send text messages10
With text messaging you can send and receive text messages up to 160 characters long.
You can type in messages using the letters on the keypad as normal.
Some special Key Characters are included on the following keys:
1 Key - . , ‘ ? ! “ 1
* Key - - @ / : _ # & * = < >
0 Key – SPACE 0
1. Press Display shows “SEND NEW SMS”.
2. Press Display shows “ENTER MESSAGE”.
3. Use the letter keys to enter the text message.
4.Press to select. Display shows “ENTER NUMBER”.
5. Enter the telephone number including area code, or press

or

and scroll to required number and press to select.
6. Press Display shows “SEND SMS?”
Note: To edit the text message, press Display shows “EDIT SMS?”. Press and enter revised text.
Then press Display shows “ SEND SMS?”.
7. Press Display shows “SENDING”.
Note: Display shows “SENT TO #” when text message is sent.
7. Applicable call costs and usage charges apply. Available most areas.
8. Applicable to most customers who are directly billed by Telstra for access and local calls.
9. Applicable call costs apply for forwarded calls. Calls can be forwarded to most numbers in Australia.
10. Charges apply for each message sent even if not received. 10. Charges apply for each message sent even if not received.

12 13
Receiving text messages
Your T1000C SMS can store up to 25 incoming text messages. When the memory is full,
the phone will display “SMS LIST FULL”. When you receive a text message you will hear
a short ring and the display will show “#SMS”. If you have connected the T1000C Power
Pack the light will be flashing.
To view received text messages
When you receive a text message the display will show “#SMS”.
1. Press Display shows “VIEW RECEIVED MESSAGES”.
2. Press Display shows the 1st message phone number and the 1st line of the
message.
3. Press to scroll through all received messages.
4. Press to select a message and press or to read the full message and to see
the date and time of the message.
5. Press to return the received messages list.
To reply to a text message
1. While viewing a received text message, press Display shows “REPLY?”.
2. Press Display shows “ENTER MESSAGE”. Enter your text message using
letters on keypad.
3. Press Display shows “SEND SMS?”.
4. Press Display shows “SENDING”.
Note: Display shows “SENT TO #” when text message is sent.
To forward a text message10
1. While viewing a received text message, press
and scroll to “FORWARD SMS?” using
2. Press Display shows “ENTER NUMBER”.
3. Enter telephone number including area code, or press

or

and scroll to
required number and press to select.
4. Press Display shows “SEND SMS?”.
5. Press Display shows “SENDING”.
Note: Display show “ SENT TO #” when text message is sent.
To call the sender of a text message
While viewing a received text message, press and scroll to “CALL?” using
Press Display shows telephone number, then lift handset to call.
To store the sender’s telephone number in memory while viewing
a received text message:
1. Press then until display shows “VIEW RECEIVED MESSAGES”.
2. Press then to select text message number.
3. Press

to enter name using letters on keypad.
Note: The display shows “ENTER NAME” if there is an available memory.
4. Press to save name and number in memory.
5. Press to return to standby mode or press or to view other received
text messages.
If the text message memory is full
When the text message memory is full, the phone will display the number of unviewed
text messages followed by “SMS:LIST FULL” e.g. “10 SMS:LIST FULL”.
If all the messages have been viewed but not deleted, the phone will display
“SMS:LIST FULL”.
You need to delete some received or sent messages to make room for new ones.
To delete individual text messages
1. Press and scroll to “VIEW RECEIVED MESSAGES”.
2. Press and scroll to the message you want to delete.
3. Press

Display shows “DELETE?”.
4. Press

again to delete message.
Note: Display moves to next message.
To delete all text messages
1. Press

Display will show “DELETE SMS OR MESSAGEBANK PIN”.
2. Press Display will show “DELETE ALL SENT SMS?”.
3. Press to “DELETE ALL UNSENT SMS?”
OR
Press to “DELETE ALL RECEIVED SMS?”
OR
Press to “DELETE ALL SMS?”.
4. Press or

to delete the select messages.
10. Charges apply for each message sent even if not received

14 15
SMS Service Centre numbers
The Telstra SMS Service Centre Send and Receive numbers are preset in your T1000C SMS
phone. If you accidentally change the Send or Receive numbers you will need to re-enter
them in order for your text messaging service to work.
Telstra’s Send SMS service number is 01983391.
Telstra Receive SMS service Centre number is 01983391.
The default terminal number is 0.
Changing the SMS service phone numbers
To change the SMS service number for sending text messages:
1. Press Display will show “TERMINAL ID 0”.
2. Press Display will show “OUTGOING SMSC 01983391”.
3. Enter the new number.
4. Press to store the new number.
To change the SMS service number for receiving text messages:
1. Press Display will show “TERMINAL ID 0”.
2. Press Display will show “INCOMING SMSC 01983391”.
3. Enter the new number.
4. Press to store the new number.
Note: SMS Service Centre phone numbers cannot be blank.
Sub-addressing of text messages
Telstra’s fixed text messaging service allows you to send text messages to a specific
phone when there is more than one phone connected to a telephone line. This may be
useful when you want to direct a message to a specific household member for privacy
reasons. Each phone can be given a different terminal number (from 1-9), text messages
can be sent to an individual phone by simply adding an extra digit to the phone number
corresponding to the terminal number of the particular phone. For example, if a text
message is sent to a fixed line with an additional digit “1” added to the telephone number,
only a phone set up with terminal number “1” on that line would receive the message.
The default terminal number for your phone is “0” and your phone will automatically
receive all text messages sent unless they have an additional sub-address digit added.
Changing the terminal number
To change the terminal number or sub-address for sending and receiving text messages:
1. Press Display will show “TERMINAL ID 0”.
2. Enter the new terminal number (1 to 9).
3. Press to store the new number.
Two or more SMS phones on the same line
If you have more than one SMS phone on the same line the phones may not operate
properly when receiving text messages. To overcome this you should change the terminal
number(s) so that only one phone has a terminal number of 0. The phone with a terminal
number of 0 will receive all text messages sent to your default address. The other phone(s)
will only receive text message sent to their specific sub-address. All phones will be able to
send text messages.