Telstra T1000S User manual
Call 13 2200
Click www.telstra.com.au/homephoneservices
Come in to a Telstra Shop
C020 A.46007059.P9
JUN 08
XXXXXX
Inside this brochure
* Available on tone phones in most areas.
Applicable feature and usage charges may apply.
1# Telstra Feature Assistant lets you:
• turn Call Waiting and Call Forward features
on and off and check their status
• store frequently forwarded numbers under
the categories of Home, Work, Mobile or Other
• listen to information about
HomeLine Features.
Step 1
Dial
1
#
or, if you have our T1000S or T1000C rental
phone, press the Telstra Voice Assistant button.
Step 2
When connected you will hear:
“Hi, I’m your Telstra Feature Assistant. What would you
like to do today?”
You can say:
“Call Waiting”
“Call Forward”
“Phone Features”
“User Tips”
“Stored Numbers”
You can either listen to the step by step prompts or
interrupt them and make your request.
There’s no access charge, but when you use Call Forward,
applicable call costs apply for forwarded calls.
Call Forward Immediate is the default setting of the
1# Telstra Feature Assistant. So, if you only want to
turn on Call Forward Busy, you need to specify this.
Call Waiting is turned on and available to use for most
new Telstra connections. Once it’s on, it stays on unless
you switch it off, but it won’t work during a 3-Way Chat.
No need to miss an important call just because you’re
on the phone. The Call Waiting tone (two beeps every
five seconds) lets you know that there’s a call waiting
to be answered.
To turn Call Waiting on
1
#
Follow Prompts
or
Dial To ne
4
3
#
Announcement
To turn Call Waiting off
1
#
Follow Prompts
or
Dial To ne
#
4
3
#
Announcement
To turn Call Waiting off when using the
Internet or sending a fax
Store
4
4
on the front of your internet
dial up number or fax number.
To check if Call Waiting is on or off
1
#
or
Dial To ne
#
4
3
#
Announcement
To answer the incoming call when
already on a call or switch between calls
Recall
Dial To ne
2
To hang up one call and return to the other
Recall
Dial To ne
1
To reject the incoming call when already on a call
Recall
Dial To ne
0
Touchfone® T1000S/T1000C Phone
To turn Call Waiting on
Telstra Voice Assistant
Follow Prompts
To turn Call Waiting off
Telstra Voice Assistant
Follow Prompts
To answer the incoming call or to switch
between calls
Call Wait
Forward your home or office number to your
mobile phone.
To immediately forward all incoming calls
1
#
Follow Prompts
or
2
1
Phone Number
#
To turn Call Forward Immediate off for all incoming calls
1
#
Follow Prompts
or
#
2
1
#
Touchfone T1000S/T1000C Phone
To forward all incoming calls immediately
Telstra Voice Assistant
Follow Prompts
To turn Call Forward Immediate off for all
incoming calls
Telstra Voice Assistant
Follow Prompts
To check if Call Forward Immediate is on or off
Telstra Voice Assistant
Follow Prompts
Find out the number of your last unanswered call
(except for blocked numbers).
To retrieve the number of your last unanswered call
1
0
#
Touchfone T1000S/T1000C Phone
To retrieve the number of your last unanswered call
Call Return
To return the call, press
1
Call Forward Immediate is available to use on your
phone now. It overrides all other HomeLine Features
except Call Forward Selected Callers.
Charges apply for forwarded calls.
Call Return is available to use on your phone now on tone
phones in most areas of Australia, but is not available for
blocked calls.
Applicable usage charges and normal call charges apply
if you return the call.
When your phone is not answered, calls can be forwarded
to most numbers in Australia.
To forward all incoming calls when there is no answer
1
#
Follow Prompts
or
6
1
Phone Number
#
To set the destination and ‘time in seconds’ before the
call is forwarded
1
#
Follow Prompts
or
6
1
Phone Number
Time in Seconds
#
To turn Call Forward No Answer off
1
#
Follow Prompts
or
#
6
1
#
To check if Call Forward No Answer is on or off
1
#
Follow Prompts
or
#
6
1
#
Announcement
Call Forward No Answer is available to use on your phone
now. Default is 20 seconds (approximately 7 rings) before
a call will be forwarded. Can be set from 5 to 60 seconds.
Charges apply for forwarded calls.
When your phone is ‘busy’, calls can be forwarded to most
numbers in Australia.
To forward all incoming calls on busy
1
#
Follow Prompts
or
2
4
Phone Number
#
To turn Call Forward Busy off
1
#
Follow Prompts
or
#
2
4
#
To check if Call Forward Busy is on or off
1
#
Follow Prompts
or
#
2
4
#
Announcement
Call Forward Busy is available to use on your phone now.
Charges apply for forwarded calls.
Set-up a ‘Selected Callers List’ containing up to 15 phone
numbers to be forwarded to another number.
To turn Call Forward Selected Callers on
9
2
#
To turn Call Forward Selected Callers off
#
9
2
#
To check if Call Forward Selected Callers is on or off
#
9
2
#
Announcement
To set-up an entry in your ‘Selected Callers List’
8
7
PIN
Announcement
4
Announcement
List Position
Announcement
Caller’s Phone Number
Announcement
Forwarding Destination Phone Number
#
Announcement
To check what number is in a particular position
in your ‘Selected Callers List’
#
8
7
PIN
Announcement
4
Announcement
List Position
#
Announcement
To remove a number from your ‘Selected Callers List’
#
8
7
PIN
Announcement
4
Announcement
1
Announcement
List Position
#
Announcement
To remove all numbers from your ‘Selected Callers List’
#
8
7
PIN
Announcement
4
Announcement
2
Announcement
1
#
Announcement
Call Forward Selected Callers overrides all other
Call Forwards. Calls can be forwarded to most numbers
in Australia. Before using this feature you must activate
your PIN on your home phone. See page 35 for more
information. Monthly charge and call charges apply.
Forward calls to most numbers in Australia during time
periods you specify by creating a ‘Time Period List’ with
up to 15 different time periods (days and times).
To turn Call Forward Set The Time on
1
6
#
To turn Call Forward Set The Time off
#
1
6
#
To check if Call Forward Set The Time is on or off
#
1
6
#
Announcement
To create or modify your ‘Time Period List’
8
7
PIN
Announcement
9
Announcement
List Position
Announcement
Start Day Number
Start Time
Announcement
Finish Day Number
Finish Time
Announcement
Forwarding Destination Phone Number
#
Announcement
The day numbers are
Monday:
1
Tuesday:
2
Wednesday:
3
Thursday:
4
Friday:
5
Saturday:
6
Sunday:
7
The time for start and finish must be in 24 hour mode,
ie 9.30am = 0930, 7.15pm = 1915, etc.
To remove a setting from your ‘Time Period List’
#
8
7
PIN
Announcement
9
Announcement
1
Announcement
List Position
#
Announcement
To remove all numbers from your ‘Time Period List’
#
8
7
PIN
Announcement
9
Announcement
2
Announcement
1
#
Announcement
To check which destination number and time is in one
of your ‘Time Period List’ entries
#
8
7
PIN
Announcement
9
Announcement
List Position
#
Announcement
Call Forward Set The Time overrides Call Forward Busy
and No Answer. Before using this feature you must activate
your PIN on your home phone. See page 35 for more
information. Monthly charge and call charges apply.
Telstra Home Messages 101 will take messages for you
when you’re out and about, on the phone or on the Internet.
To turn Telstra Home Messages 101 on or to retrieve
messages from your home phone
1
0
1
Follow Prompts
You can tell you have a message when you hear a special
dial tone when you pick up the phone.
You can also turn on Message Notification to Mobile,
which sends a free text message to your nominated Telstra
mobile whenever a message is left in your Telstra Home
Messages 101 mailbox. To turn this feature on dial 101,
select 2 from the menu and follow the prompts.
Your phone will ring for approximately 20 seconds before
Telstra Home Messages 101 takes the call.
To change the length of time before it answers
9
9
Time in Seconds
#
The time in seconds must be between 05 and 60.
If you have a personal alert system (such as a medical
alert device), call us on 1800 886 371 so we can advise
how to check if it’s compatible with this message service.
Telstra Home Messages 101 service is free to turn on and
use. Some services and calls excluded.
The easy way to answer when you’re away from
your phone, on another call, when you’ve dialled
up the Internet or you simply can’t answer.
The first time you call your MessageBank service, voice
prompts will guide you through recording your personal
greeting.
• When you are asked to enter your PIN, dial the last four
digits of your phone number (this is your temporary PIN)
then press
#
• MessageBank will then prompt you to enter a new
6 digit PIN.
• Follow the prompts to set up your mailbox.
To access MessageBank from the phone it’s
connected to
Press
1
2
5
1
0
1
and, if prompted,
PIN
#
To access MessageBank from other fixed or mobile
services within Australia
Press
1
2
5
1
0
2
and, when prompted,
Mailbox Number
(which is your phone number including area code)
PIN
#
To access MessageBank from services connected
with PABXs or other carriers
Call 1800 135 102.
To access MessageBank from phone services
in other countries
Call +61 418 707 102 or your Telstra Telecard™ access
number, then card number and PIN followed by 125 102
(then your mailbox number and PIN).
You can also arrange to have a text message sent to your
nominated Telstra mobile service whenever a message is
left in your mailbox.
To turn Message Notification to mobile on
Dial
1
2
5
1
0
1
, select
4
from the menu
Follow Prompts
Your messages will play automatically.
After listening to your messages you can:
PRESS
1
to replay the message
PRESS
2
2
to directly call back the person
who left the voice message
PRESS
5
to delete and go to the next message
• MessageBank automatically stores all your new
messages for 14 days.
• Once played, messages are kept for 7 days unless
you delete them.
• You can store up to 60 messages of up to 5 minutes long.
Changing your PIN and/or greeting
The PIN can be changed at any time, and using a PIN
from the home phone is now optional. To change your
PIN access the MessageBank Main Menu and:
press
3
for the Setup menu, then
press
3
for the PIN Change menu, then
press
1
to change the PIN or
press
2
for Security Settings, then
press
1
to turn on Optional PIN
When Optional PIN is on, your PIN will still be required
when calling your mailbox from another fixed phone
or a mobile.
You’ll know you have new messages if you hear a special
dial tone when you pick up your phone.
If you would like to see at a glance if you have new
messages, call us on 13 2200 to find out about the Flashing
Message Indicator feature available on the T1000C or
CR2000 rental phones.
If a caller hangs up after your personal greeting,
you can find out their number (if it’s not a blocked
call or a silent number).
PRESS
9
for Main Menu
PRESS
3
for Mailbox Set-up
PRESS
5
for Mailbox Options
PRESS
6
for Hang Up Messages, then choose ON
MessageBank will store up to 5 Hang Up Messages.
At any time:
PRESS
9
to Return to Main Menu
PRESS to Cancel and Go Back one menu level
PRESS
8
for Help
When listening to your messages:
PRESS
1
to Go Back to the start of the message
PRESS
2
to Go Back 8 seconds
PRESS
3
to Go Forward 8 seconds
PRESS
3
3
to Fast Forward to the end of the message
PRESS
6
to Skip to the next message
PRESS
7
to Pause a message while it is playing
PRESS
7
to Resume again
The time before an unanswered call is forwarded
to MessageBank is automatically set to 20 seconds
(approximately 7 rings). You can change this to any
time from 05 to 60 seconds.
To change the time before a call is forwarded
9
9
Time in Seconds
#
MessageBank is available in most areas. Monthly access
charge applies (except for HomeLine Ultimate, HomeLine
Together and HomeLine Reach services).
Add another person to your call and have a 3-Way Chat.
To put existing call on hold and make a new call
Recall
Dial To ne
Phone Number
Wait for Answer
Then to 3-Way Chat
Recall
Dial To ne
3
To split a 3-Way Chat (this will put one call on hold)
Recall
Dial To ne
2
To switch between calls
Recall
Dial To ne
2
To hang up one call and return to the call on hold
Recall
Dial To ne
1
Touchfone T1000S/T1000C Phone
To put an existing call on hold, make a new call
and then create a 3-Way Chat
Recall
2nd Phone Number
3-Way Chat
To split a 3-Way Chat or switch between callers
Call Wait
3-Way Chat is available to use on your phone now.
While you are in a 3-Way Chat your Call Waiting will
not work, but, if set, your Call Forward Immediate or
Busy will still work.
Usage and call charges apply.
Have your call completed when the phone number you
are calling becomes free.
To arrange a call for Call Back
Busy Tone
Recall
3
7
#
Announcement
To cancel Call Back
#
3
7
#
Touchfone T1000S/T1000C Phone
To arrange a call for Call Back
Busy Tone
Call Back
Announcement
To cancel Call Back
Cancel
Call Back
Call Back
To find out if you have a Call Back arranged
#
3
7
#
Announcement
Call Back is available to use on your phone now. The busy
destination will be monitored for 45 minutes. Call Back will
not work for all calls, eg calls to some business numbers,
Operator Assisted Services and international destinations
and to phones on some other carriers’ networks.
A maximum of five Call Back calls can be arranged at any
one time. Call Back requires a tone phone, preferably with
distinctive ring capability.
Usage and call charges apply.
Identify who’s calling before you answer by
creating ‘Smart Ring Lists’ which lets you allocate
different ring sounds for different groups of people.
If you would like Smart Ring, call us on 13 2200.
To turn Smart Ring on
8
8
#
Announcement
To turn Smart Ring off
#
8
8
#
Announcement
To find out if Smart Ring is on or off
#
8
8
#
Announcement
To add/change a number on a ‘Smart Ring List’
8
7
PIN
Announcement
Ring Code 1,2 or 3
Announcement
List Position
Announcement
Phone Number
#
Announcement
To remove a number from a ‘Smart Ring List’
#
8
7
PIN
Announcement
Ring Code 1,2 or 3
Announcement
1
Announcement
List Position
#
Announcement
To remove all numbers from a ‘Smart Ring List’
#
8
7
PIN
Announcement
Ring Code 1,2 or 3
Announcement
2
Announcement
1
#
Announcement
If the incoming call is not in one of your Smart Ring Lists,
you will hear your standard ring sound.
To check which number is in a particular position in a
‘Smart Ring List’
#
8
7
PIN
Announcement
Ring Code 1,2 or 3
Announcement
List Position
#
Announcement of Caller’s Number
Smart Ring is available on most tone phones with distinctive
ring capability and excludes some cordless phones. If you want
to identify calls from a certain area, just enter the area code.
Before using this feature you must activate your PIN on
your home phone. See page 35 for more information.
Monthly charges apply.
Identify who is calling you by displaying the caller’s
telephone number (unless the number is blocked).
When your phone rings, simply look at your display
screen. After a while you’ll recognise the numbers of
the people who call you regularly.
Some phones, such as the T1000C Calling Number
Display rental phone, can be programmed to store
a short list of numbers and names in memory, so that
you can see the name of the caller.
If you’re busy or unsure of the number, you can store the
number and return the call later. Storing or logging of a
limited number of calls (call record) is a standard feature
of most display telephone equipment.
If you would like Calling Number Display, please call
us on 13 2200 or go to www.telstra.com/info/cnd
Telstra Calling Number Display uses a special telephone,
such as the Telstra T1000C rental phone, or a stand alone
attachment that has a display screen.
This message displays the caller’s
mobile number.
This message displays the telephone
number of the call you have received
or missed.
The following messages will not display the caller’s
phone number:
‘PRIVATE’: Indicates that the call
is from one of the following:
1. a silent line or unlisted number;
2. a caller who has chosen to block their number;
3. a caller calling from overseas; or
4. a caller whose telephone service is provided by
a carrier or service provider not participating in
Calling Number Display, or who requires the caller
to request that this feature be enabled.
Call Waiting Display
Some display telephones, like the T1000C Calling Number
Display Rental Phone, have Call Waiting Display, which lets
you see the number of the caller while you’re on the
phone, unless the number is blocked.
Call Record Logging
Logging of calls is supported by most Calling Number Display
compatible equipment. Call record logging capacity varies,
so please see your telephone equipment user manual.
Call Blocking
Blocking of calls is free. With Call Blocking you can choose
to block your number for individual calls, so your details
remain private. If you are calling from a Telstra fixed
phone, dial 1831 in front of the number you wish to call.
Line Blocking
Line Blocking blocks your number from being sent when
you make calls. Permanent Line Blocking is automatically
provided to customers with unlisted numbers and is
available on request for listed services. You can override
the blocking and send your number by dialling 1832 before
making your call if you are calling from a Telstra fixed
phone.
Monthly charge applies (except for HomeLine® Ultimate
services). Available most areas. Available on tone phones in
most areas. Call Waiting Display capable telephones are
designed to mute the receiver for 1-2 seconds while the
details of the caller’s number are sent to the telephone.
This may cause a brief interruption to the conversation.
Occasionally, some telephones may mistakenly respond to
a caller’s voice or external noise and cause a false muting
of the telephone receiver.
‘PAYPHONE’: Indicates that the call is
from a payphone.
‘CALL FORWARD’: Indicates that the call
has been forwarded to you. The number
displayed will be the originating
caller’s number.
‘UNAVAILABLE’: May indicate that the call
is from an overseas caller or payphone.
Have a second phone number on your existing line,
with its own distinct ringing sound. Great if you have
a home business.
Call charges will default to your main/first number.
However,
If you want to charge calls to your second number
1
1
2
#
Dial Tone
Phone Number
If you want to use Call Return, Call Forwarding or
Call Control on your second number
Simply enter the prefix
1
1
2
#
first
For example, for Call Return
1
1
2
#
Dial Tone
1
0
#
When you take up a Multiple Number service, both your
Basic Telephone service (Prime number) and second
number (Auxiliary number) need to be pre-selected to
Telstra together.
Multiple Number requires a tone phone with distinctive
ring capability.
You can access your Call Forwarding and Call Control
on your second number via Remote Access. For more
information on Remote Access refer to page 34.
Call Waiting and Call Back will still work on your line if you
have Multiple Number. Calling Number Display will work,
but you will not know which number the call was for.
Monthly charge applies.
To connect Call Control call us on 13 2200.
Call a phone number without dialling. Just pick up
the phone, wait four seconds, and the number is
dialled automatically.
To turn Delayed Hotline on
5
3
Hotline Number
#
To turn Delayed Hotline off
#
5
3
#
To check if Delayed Hotline is on or off
#
5
3
#
Announcement
Delayed Hotline overrides Call Control, ie Call Control
applies when storing the destination, but not when
using Delayed Hotline.
000 cannot be stored as a Hotline number.
Monthly charge applies.
Store up to 8, 40, or 60 of your most frequently used
telephone numbers and call these numbers by using
a one or two digit code.
You can include national and international long
distance numbers.
Abbreviated Dialling – 8 Number Memory
Eight stored numbers can be retrieved by pressing one
single digit code – you can store your frequently dialled
telephone numbers from 2 through to 9.
Abbreviated Dialling – 40 or 60 Number Memory
For more than eight numbers, a two digit code applies
– from 20 through to 59 or 79.
If you would like Abbreviated Dialling, call us on 13 2200.
To call a number stored in exchange memory
Abbreviated Code
#
(eg
3
#
)
To store or alter a number in exchange memory
5
1
Abbreviated Code
Phone Number
#
To cancel a stored number in exchange memory
#
5
1
Abbreviated Code
#
Abbreviated Dialling overrides Call Control, ie Call Control
applies when storing the destination, but not when
making calls using Abbreviated Dialling.
1
#
cannot be used as an Abbreviated Code.
Monthly charge applies.
Bar certain types of outgoing calls (eg STD, international)
to help control your call costs. Plus choose from a number
of barring levels.
To turn Call Control on
3
3
PIN
#
To turn Call Control off
#
3
3
PIN
#
To check if Call Control is on or off
#
3
3
#
Announcement
Monthly charge applies. Reverse Charge calls can still be
accepted regardless of the level of barring. Before using
this feature you must activate your PIN on your home
phone. See page 35 for more information.
Control your Call Waiting, Call Forwarding,
Call Control, Delayed Hotline and Smart Ring
services from a remote location.
To access Remote Access
Access Number
Announcement
Your Number
PIN
Announcement
Enter Command Sequence
Announcement
For example, to turn on Call Forward Immediate using
Remote Access
Access Number
Announcement
Your Number
PIN
Announcement
2
1
Phone Number
#
Announcement
When using Remote Access, you can only make one
change per call.
To connect Call Control, Smart Ring or Delayed Hotline
call Telstra on 13 2200. Before using this feature you
must activate your PIN on your home phone.
See page 35 for more information.
Applicable call costs and monthly charge applies.
Use one PIN for Call Control, Call Forward Set The Time,
Call Forward Selected Callers, Remote Access and
Smart Ring.
When you connect one of these PIN dependent features,
you will be allocated a temporary PIN (matching the last
4 digits of your phone number) until you change it to a
four digit number of your choice. You must activate your
PIN on your home phone.
Once set-up, you can change your PIN as often as you like.
However, it can only be changed from the phone service
that your PIN dependent features reside on.
If you lose or forget your PIN, call us on 13 2200.
To change your PIN
3
0
Old PIN
New PIN
New PIN
#
Announcement
You need to enter your new PIN twice for confirmation.
With 1# Telstra Voice Assistant,
Call Wait, Call Forward, Call Back,
Call Return, 3-Way Chat and
MessageBank buttons.
With display screen and 1#
Telstra Voice Assistant, Call Wait,
Call Forward, Call Back, SMS,
3-Way Chat and MessageBank
buttons.
™ Trade mark of Telstra Corporation Limited
® Registered trade mark of Telstra Corporation Limited ABN 33 051 775 556
Telstra T1000S Standard
Rental Phone
Telstra T1000C SMS Calling
Number Display Rental Phone
Choose from two phones that help make
it easier to use HomeLine features.
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