Telstra T48G User manual

QUICKSTART
GUIDEFORYOUR
TELSTRAT48G
DOT(DIGITALOFFICETECHNOLOGY)TM

LET’S GET THIS SHOW
ON THE ROAD
This guide will help you get connected as quickly and as easily as
possible. It’ll guide you through the set up and run through all the extra
features that are included.
MENTORING
Your first hour is on us.
After installation, we can schedule a one hour over the phone mentoring
session at your convenience, and at no additional cost. We’ll show you
how to make the most of your service including:
IP Phone Features
Smart Call Management Tools and Applications, such as Call
Conductor
Virtual Receptionist
Voice2Email
Alternatively, you can benefit further from a two-hour on-site session
(available in metro areas only) for a fee of $165. Additional sessions are
also available, charges apply.
See back cover for booking details.
To find out more, contact our support team at
telstra.com/dot/support or call 1300 733 572 (9am –5pm, Mon –Fri)

WHAT’S
INSIDE
01 Let’s get started
02 Handset legend
04 Your Telstra T48G
06 Getting connected
13 Bluetooth connectivity
15 Wi-Fi connectivity
31 Your contacts
34 MessageBank
35 Basic call features
40 Troubleshooting

1
LET’S GET
STARTED
Your package contains the following:
Telstra T48G IP Phone
Telstra T48G Phone Stand
Power Adapter
Ethernet Cable
This Quick Start Guide

2
HANDSET
LEGEND
Icons
Description
Network is unavailable
Registered successfully
Register failed
(Flashing)
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input
mode
Multi-lingual uppercase letters input
mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and

3
Icons
Description
lowercase letters input mode
Voice Mail
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
Bluetooth mode is on
Bluetooth headset is both paired and
connected
The default caller photo and contact
icon
Wi-Fi connection is successful
No Wi-Fi connection

4
YOUR
TELSTRA T48G
Message Light
Indicates phone power and some feature
status.
Headset Key
Presses to activate the headset mode.
Mute Key
Presses to activate the mute mode.
Hold Key
Places a call on hold or resumes a held call.
MessageBank Key
Presses to access Messagebank.

5
Transfer Key
Transfers a call to another party.
Redial Key
Presses twice to dial out a last dialled number.
Speakerphone Key
Presses to activate the Speakerphone.
Volume Key
Presses +/- to adjust volumn.
Scrolls through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.

6
GETTING
CONNECTED
1. Set up your Telstra T48G IP Phone
Fig 1
Turn your phone over to expose the ports on the back of the unit.
Attach the stand (Fig 1) to the phone.

7
Fig 2
Fig 3
Connect the handset cable to the handset port on the phone (Fig 2).
Optional –Wired Headset:
Connect the wired headset to the headset port on the phone (Fig 2).
Connect the EHS36 (Fig 2) or EXP40 (Fig 3) to the EHS port on the
phone

8
2. Set up your power and the network connection
Connect via AC power:
Fig 4
Connect via AC power:
Ensure the power source is turned OFF.
Plug the Power Adapter (DC5V) into the power source.
Connect the Power Adapter (DC5V) to the DC5V port on the back of
the phone (Fig 4).
Turn the power source ON.
Connect the Ethernet cable to the Internet port on the back of the
phone and an available Ethernet port on a compatible DOT router /
switch* (Fig 4).
Optional –PC Connection:
Connect one end of the second Ethernet cable to the LAN port
on the user’s PC and the other end to the PC port on the phone.
(Fig 4).
* DOT-powered switches are available for purchase, if there are insufficient
Ethernet ports on your DOT router to connect all your devices.

9
Fig 5
Connect via Power Over Ethernet (PoE):
Connect the Ethernet cable to the Internet port on the back of the
phone and an available Ethernet port on a compatible DOT router /
switch* (Fig 5).
Optional –PC Connection:
Connect one end of the second Ethernet cable to the LAN port
on the user’s PC and the other end to the PC port on the phone.
(Fig 5).
* DOT-powered switches are available for purchase, if there are insufficient
Ethernet ports on your DOT router to connect all your devices.

10
3. Set up your User Profile
The user profile must be set-up before you can use the phone.
During startup, the “Zero Touch” screen will display
If your phone is attempting to connect to a wireless network, you
will need to manually reboot the phone to access the startup /
“Zero Touch”screen.
Press to update configuration or to cancel startup.
Your phone will update configuration setting automatically after
10 seconds, unless you press .

11
The LCD screen will cycle display:
“Network checking” for ~30 seconds;
“Configuration updating” for ~1 minute;
“Welcome... Initialising... Please wait” for ~1 minute;
“Network checking...” for ~5 seconds.
Fig 6
You will be prompted for your admin details (Fig 6) –please
ensure you follow the next steps correctly.
oRefer to the Configuration Summary that was sent to
your DOT registration email.
oRefer to section “Device type: T48G” for your User ID
and Password.
Enter your User Name and Password select to complete
the set up.

12
Fig 7
The LCD screen will revert to the home display screen (Fig 7) –
your phone is ready for use.

13
BLUETOOTH
CONNECTIVITY
A Bluetooth-enabled mobile phone or wireless headset can be paired to
the Telstra T48G IP phone –this allows you answer calls on your
headset and mobile around the office.
1. Pair and Connect a Bluetooth Device
Fig 8
When phone is in idle state, connect the Bluetooth dongle into the
USB port on the back of the phone (Fig 8).

14
Fig 9
You will be prompted (Fig 9):
“Adapter has been added, scan bluetooth devices right now?”
Select “OK”.
The IP phone will automatically scan for available Bluetooth
devices; these will be displayed on the touch screen.
Tap the desired Bluetooth device.
Enter the PIN in the Password field.
Tap the OK soft key to connect your phone and Bluetooth
headset.

15
WI-FI
CONNECTIVITY
1. Connecting to a Wireless Network (Wi-Fi)
There are three ways to connect your phone to Wi-Fi:
A: Manually connect to an available wireless network
B: Wi-Fi Protected Setup (WPS)
C: Manually add and connect to a new wireless network
Before attempting to configure and connect to a wireless network / Wi-Fi,
you must ensure your Telstra T48G IP Phone is:
1) Connected to a mains power supply; and
2) NO Ethernet cable should be connected (either for wired Ethernet or
Power over Ethernet).
The PC Port does not support wireless operations; it is only supported in
a wired operation (i.e. when the phone is connected to the network via
an Ethernet cable).

16
A: To manually connect to an available wireless network
Fig 10
When phone is in idle state, connect the Wi-Fi dongle into the USB
port on the back of the phone (Fig 10).
You will be prompted:
“Wi-Fi adapter connected. Scan for available Wi-Fi networks?”
Select “OK”.