Teltonika UM1000 User manual

Address: Žirmūnųg. 27, Vilnius LT-09105,
Tel.: [phone],
Fax: [phone], E-mail: [email protected]
TELTONIKA
ModemUSB/G10 (UM1000)
User Manual v0.2

ModemUSB/G10 Users Manual
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TABLE OF CONTENTS
TABLE OF CONTENTS................................................................................................................................2
1. ATTENTION...........................................................................................................................................3
2. FOR YOUR SAFETY.............................................................................................................................3
3. USER‘S SERVICE ...................................................................................................................................5
4. BASIC INFORMATION .......................................................................................................................6
4.1 Introduction......................................................................................................................................6
4.2 Legal Notice......................................................................................................................................6
4.3 Contacts.............................................................................................................................................6
4.4 Acronyms..........................................................................................................................................6
5. PACKAGE CONTENTS.......................................................................................................................7
6. TECHNICAL SPECIFICATION.........................................................................................................7
6.1 Data transferring ..............................................................................................................................7
6.2 Recommended PC Configuration and Operation System support..........................................7
6.3 Indication ..........................................................................................................................................8
6.4 Operating Parameters......................................................................................................................8
6.5 Mechanical characteristics...............................................................................................................9
7HOW TO START? ..................................................................................................................................9
7.1 Driver and Software Installation on Windows 2000 and Windows XP.................................. 9
7.2 Driver and Software Installation on Windows Vista................................................................11
7.3 Software description......................................................................................................................12
7.3.1 Modem Control Tool Preparation to Work..........................................................................12
7.3.2 Connecting to Internet .............................................................................................................13
7.3.3 Sending SMS ..............................................................................................................................15
7.3.4 Settings of ModemUSB/G10..................................................................................................17
7.4 Uninstalling ModemUSB/G10....................................................................................................20
8TECHNICAL SUPPORT.....................................................................................................................21
9ENDING.................................................................................................................................................21

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1. ATTENTION
All wireless devices for data transferring are susceptible to
interference, which could affect performance
Service personnel may install driver of this product. We
strongly recommend read this user manual before start
installation.
The device is not water-resistant. Keep it dry.
IMPORTANT NOTES!
It is mandatory to read the notes and manual carefully before starting to use the device.
2. FOR YOUR SAFETY
In this document you will be introduced how to use ModemUSB/G10 device safely. We
suggest you to adhere to following recommendations to avoid any damage to person or property.
You have to be familiar with the safety requirements before starting to use the device!
Modem USB/E10 is used for data transfer by GSM network. The modem is designed to
be connected to a PC through USB connector. By connecting the modem to a PC it is possible to
connect to the Internet using GSM data transfer channel. To avoid user injures that could be
caused by heat or electrical voltage it is important to follow safety requirements listed below.
Installation and technical support of the device can be
performed only by a service personnel or a person who has
enough knowledge about this device and safety requirements.
The PC to which the ModemUSB/G10 device is to be connected must have a USB port
confirming to USB 2.0 standards. Modem is supplied from +5V DC USB port.
The PC to which the device is connected shall comply with the
requirements of standard EN 60950-1. ModemUSB/G10
modem can be used on first (Personal Computer) or second
(Notebook) computer safety class.
To avoid mechanical damage of the device, it is recommended to transport the device
packed in damage-proof pack.
While using the device, place it such that the LED is visible to the user. It’s because this
LED provide information about the working modes and condition of the device.
Signal level of the modem depends on the environment in which it is working.

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If the device fails to work properly, only qualified personnel may repair this product. We
recommend to dismantle the device and forward it to repair centre or to the manufacturer. The
modem does not contain any parts, which can be replaced.
At the installation site, supply circuits should have protective devices (bipolar back up
protection device) which will protect from short-circuit and wrong ground installation. The power of
connected device should satisfy power of release device. The interstice between contacts should be
no less than 3mm.
2.1.pic. Connection scheme of modem and PC.
To turn off the modem, unplug it from the USB port of the PC
or unplugging the PC from the power supply.
230 V
A
C outlets
ModemUSB/G10
Bipolar back up
protection device
Neutral
Line
A
ssociated PC
PE
Mains Suppl
y
230V AC 50Hz

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ªThe device should not be connected to PC before the installation of the drivers.
ªSIM card is mandatory for setting up connection to the GSM network. However, the
manufacturer of this equipment does not supply the SIM card. The SIM card can be
purchased from your GSM (mobile) service provider!
ªFor APN, user name and password please contact your GSM (mobile) service provider.
ªThe modem must be unplugged from the PC while inserting or taking out the SIM card. If
the SIM card will be inserted or taken out from the modem while it is still plugged to the PC
– it may cause damage to the modem or the SIM card. In this case, the modem will not be
replaced or repaired under guarantee.
ªThe modem can be unplugged from the PC only if it is disconnected from the Internet and
the MTC is properly closed.
ªIf the modem is unplugged properly from the PC wait for at least 10 seconds before plugging
it back to the PC. Otherwise restart your PC before inserting modem back.
3. USER‘S SERVICE
When the device is not working as per its technical specifications, the technical service of
device can performed only by a qualified personnel. It is strongly recommended to handover the
modem to repairer or manufacturer. No exchangeable parts inside of modem.
Do not mount or serve device during a thunderbolt.

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4. BASIC INFORMATION
4.1 Introduction
ModemUSB/G10 is a device designed for data transmission via GSM Network. The user-
friendly design allows you to directly connect the device to one of the USB ports of your
PC/laptops. Once a SIM card is inserted in the modem and the device is connected to the PC, you
would be able to send SMS or access internet via GSM networks (mobile networks).
ModemUSB/G10 supports the following data-bearers: CSD, GPRS and SMS.
4.2 Legal Notice
Copyright © 2007 TELTONIKA Ltd. All rights reserved. Reproduction, transfer,
distribution or storage of part or all of the contents in this document in any form without the prior
written permission of TELTONIKA Ltd is prohibited.
Other product and company names mentioned herein may be trademarks or trade names of
their respective owners.
4.3 Contacts
If you face any problems related to the device, which you are not able to solve by yourself,
please contact your local distributor. We will be very glad to help you.
4.4 Acronyms
APN Access Point Name.
CSD Circuit Switched Data.
GPRS General Packet Radio Service.
GSM Global System for Mobile communications.
ISP Internet Service Provider.
PIN Personal Identification Number.
SIM Subscriber Identity Module.
SMS Short Message Service.
TCP/IP Transmission Control Protocol/Internet Protocol.
USB Universal Serial Bus.

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5. PACKAGE CONTENTS
ModemUSB/G10 modem is packed in a box and contains all the accessories required for
normal operation:
ªModemUSB/G10 modem.
ªCD with User Manual and drivers.
ª“USB A jack ↔USB A socket“ connection cable.
ªLeaflet “Quick Start Guide”.
If any of the components are missing please contact your local distributor.
6. TECHNICAL SPECIFICATION
6.1 Data transferring
The data type and data transfer speed depends on the service provided by your GSM
operator. ModemUSB/G10 supports the following data-bearers.
ª850/900/1800/1900 MHz.
ªCapacity class 4 (2W) 850/900 MHz waves
ªCapacity class 1 (1W) 1800/1900 MHz waves.
ªGPRS class 10.
ªGPRS CS1 – CS4.
ªCSD (up to 9.6 kbps).
6.2 Recommended PC Configuration and Operation System support
ªCD – ROM.
ªUSB v 2.0 port.
ª100 MB of free hard disk space.
ªSupported Operating Systems: Windows 2000 (SP4), XP (SP2) and Vista.
ªDrivers available for Mac OS X, Linux kernel 2.4.32 or higher.
Note: The manufacturer does not supply the SIM card, which is mandatory for setting up
a connection to the GSM network! The SIM card may be purchased from your GSM
(mobile) service provider!!

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6.3 Indication
A LED indicator “Power“ is located on the side of ModemUSB/G10. This LED indicates
the operating mode and failure conditions of the modem. Modem operating modes are described in
Table 6.3.1.
A LED indicator “Power“ is located on the side of ModemUSB/G10.
LED‘s Status Description
„Power“ LED is on Modem power supply is on
„Power“ LED is off Modem power supply is off
A LED indicator “Status“ is located near the “Power“ indicator.
LED‘s Status Modem Status
ON Modem ready
OFF No SIM or PIN/PUK required
Single blink Initializing
Double blink GPRS fail
Continuously blinking No network detected
6.4 Operating Parameters
ModemUSB/G10 modem derives +5V DC power from the USB port, therefore, the PC
must have a USB port conforming to the USB 2.0 standards. The device does not require any
external power supply for its operation.
Table 6.4.1. Modem operating parameters
Parameter Minimal Nominal Maximal Units
Power supply voltage 4.5 5.0 5.5 V
Power consumption 34 360 mA
Marginal operating
temperature -10 +55 ºC
Storage temperature -40 +65 ºC
Modem weight 51 g
Relative air humidity 85 %
Note: modem may malfunction if the environmental conditions do not confirm to
t
hose provided in the Table!

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6.5 Mechanical characteristics
ModemUSB/G10 modem housing is made of plastic. External view and measurements (in
mm) of the device are shown in Figure 6.5.1.
Figure 6.5.1. External view of ModemUSB/G10
7HOW TO START?
Before you begin make sure that:
You have a GSM SIM card with data transfer service activated.
ModemUSB/G10 is ready to work – SIM card is pushed in.
Dial-up networking is installed on your PC (OS) (this should be installed with OS by
default).
TCP/IP protocol is installed on your PC (this should be installed with OS by default).
7.1 Driver and Software Installation on Windows 2000 and Windows XP
In order to install ModemUSB/G10 drivers and software, do the following:
Notice: For first time ModemUSB/G10 modem can only be connected to the PC during the driver
installation.
ªInsert the CD into CD-ROM.
ªClick Install in automatically opened window. If the window did not appear, run autorun.exe
file located on the CD in Software catalog. The installation procedure of the
ModemUSB/G10 modem will begin.
15.1
85.5
42.0

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Advanced User: Can press Browse button
to choose specific folder where you will
install Modem Control Tool.
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To continue installation plug in your
ModemUSB/G10 now and click OK
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7.2 Driver and Software Installation on Windows Vista
Notice: For first time ModemUSB/G10 modem can only be connected to the PC during the driver
installation.
ªInsert the CD into CD-ROM.
ªClick Install in automatically opened window. If the window did not appear, run autorun.exe
file located on the CD in Software catalog. The installation procedure of the
ModemUSB/G10 modem will begin.
Advanced User: Can press Browse button
to choose specific folder where you will
install Modem Control Tool.
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To continue installation plug in your
ModemUSB/G10 now and click OK
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7.3 Software description
This section provides the main information about MCT (Modem Control Tool), its
settings and features.
7.3.1 Modem Control Tool Preparation to Work
To run the Modem Control Tool, double click the MCT pictogram located on the desktop,
or go to Start →Programs →Teltonika ModemUSB G10 →Modem Control Tool USB G10. If
the program is being run for the first time or there are more than one modems installed, a window
asking to select modem from the list will appear.
Click OK. In the opened window choose Teltonika ModemUSB G10 Present and click Set
as current modem.

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If PIN code request is active in your SIM card, a window for inserting the PIN code will appear.
If you will enter wrong PIN code three times in a row, the program will ask to enter the
PUK code! When the required data inserted correctly, click OK and the main Modem Control Tool
window will open.
7.3.2 Connecting to Internet
One of the following connecting types can be used in order to connect to the Internet using
the ModemUSB/G10 modem:
ªGPRS. In this case, you have to know the APN, and sometimes user name and password;
ªCSD. In this case you have to know the phone number of the dial-up server.
Note: APN, user name and password are provided by the GSM operator.

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In order to connect to the Internet, enter the required data in Connection window. In the
main MCT window click Settings →Connection. Enter connection data as shown below. To save
the entered data, click Update.
Before connecting to the Internet, check the GSM signal quality (see the indicator located on
the right side of the Modem Control Tool program). If the signal indicator shows low signal quality,
place the modem to more open place where the signal will not be blocked by thick walls or ceilings.
Placing the device near window may also help.
Modem will start connecting to the Internet after the Connect symbol is clicked in the main
MCT window (if the APN, user name and password were entered correctly).

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If the ModemUSB/G10 modem connects to the Internet, indicator denoted as
Disconnected on the left corner of MCT window turns green and will be denoted as Connected.
When connected to the Internet, on the left side of MCT you will be able to monitor
downloaded/uploaded traffic, upload/download speed and time while connected.
In order to disconnect from the Internet, click Disconnect in the main Modem Control Tool
window.
7.3.3 Sending SMS
With ModemUSB/G10 you can send and receive SMS messages. Before sending/receiving
SMS messages you must disconnect from Internet! In order to send SMS, click SMS in the main
MCT window. A Short message service window will open.
In the opened window, enter the receiver’s phone number in the Phone number field. “+“is
entered automatically. The message text is entered in the Message text field. Message can be of 160
characters. If you tick the Use extended character set, you will be able to use specific symbols in your
message, but the number of characters will be reduced to 70.
If you want to look for received, read or sent SMS messages, click Unread, Read or Sent in
the Short message service window. If you want to forward or reply, double click on the message. A
Message window will appear.

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To make a reply to the message, click Reply. To close the window – Close.

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7.3.4 Settings of ModemUSB/G10
To set ModemUSB/G10 modem parameters or to change them, click Settings in the main
Modem Control Tool window. If you click Main in the Settings window, you will be able to choose a
modem from the list of modems installed in your PC.
If you click Connection in the Settings window, you will be able to change the
ModemUSB/G10 modem Internet connection parameters.
If you click Settings →Security, a Security window will open where you can enable or disable
PIN code query.
To enable PIN code query, choose PIN Code Query Enabled in Security State frame and
click Update. A pop-up window will appear. Enter the PIN code of your SIM card in the Insert Pin
Code field and click OK.
Now, the Modem Control Tool program will ask for the PIN code each time you connect
the ModemUSB/G10 modem to your PC USB port
To disable PIN code query, choose PIN Code Query Disabled in Security State frame and
click Update.

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SMS center number is shown in Settings →SMS.
To change Modem Control Tool program language, go to Settings →Application. In
Application window choose the language from Set Language field and click Update Language.

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Click About to see the Modem Control Tool program version and other Information.

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7.4 Uninstalling ModemUSB/G10
To uninstall ModemUSB/G10 modem, plug it off from the USB port of the PC, and go to
Start →Programs →Teltonika ModemUSB G10 →Uninstall. A uninstall window will appear.
Now the ModemUSB/G10 modem is completely removed from the operating system of your PC.
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