Tenovis OS33 User manual

Operator Set
OS33
connected to
Communication Server Integral 55
Operating instructions

Page 2
Things worth knowing about this manual
With this manual you learn how to use your operator set quickly and reliably. The manual is divided into three
parts.
Getting to know your operator set
In this section you will find basic information on the structure and operation of your
operator set. Read how to unlock your terminal and how to make calls.
Find out by reading pages 6 to 31.
How to use your operator set
All functions you can use with your operator set are described in detail.
Find out by reading pages 32 to 86.
Quick reference
Use this section to look for a particular topic, e.g. a display message. You will find an
index on the final pages.
Find out by reading pages 87 to 95.

Page 3
Declaration of conformity
We, Tenovis GmbH & Co. KG, declare that the OS33 operator set complies with the
basic requirements and other relevant rules in accordance with EU directive
1999/5/EU (radio and telecommunication terminal equipment, R&TTE).
This operator set is intended for connection to digital interfaces of Tenovis telecom-
munications systems and meets the fundamental requirements in accordance with
the EU directive 1999/5/EU (Radio and Telecommunication Terminal Equipment,
R&TTE). Due to its type, this operator set is not suitable for direct operation on inter-
faces to public telecommunications networks.
When using link and DSS- modules:
This link / DSS module is intended for connection to the OS 33 operator set and
meets the basic requirements of EU directive 1999/5/EU (Radio and telecommunica-
tion terminal equipment, R&TTE). This link / DSS module is only designed for opera-
tion on the OS 33 operator set.
If any problems should occur during operation, please initially contact your specialist
dealer or Tenovis Service department.
The complete declaration of conformity can be requested from the following internet
address: www.tenovis.com/deutsch/verzeichnis/conformance.htm
or in the index look for the keyword: conformity
CE Symbol

Page 4
Contents
Getting to know your operator set
Things worth knowing about this manual 2.....................................
Contents 4................................................................
Overview 6................................................................
Features of your operator set 7..............................................
Structure of the display 9....................................................
Keys 14....................................................................
Creating an individual configuration 21.........................................
How to use your operator set
Unlocking the operator set 23.................................................
Locking the operator set 25...................................................
Calling with a locked operator set 26...........................................
Taking a break 27...........................................................
Making calls as usual 28.....................................................
Finding and seizing a free trunk line (Bundle) 30.................................
Makingacall 32............................................................
Answering specific calls 34...................................................
Transferring a call (brokerage) 35.............................................
Override do--not--disturb 37...................................................
Conversation between several parties (Three--party conference) 38................
Recall 40..................................................................
One external call for several parties (Chain call) 42..............................
Putting a call on hold (Hold call) 44............................................
Putting a specific call on hold 46..............................................

Page 5
Answering a renewed call 48.................................................
Answering an internal call (Internal call) 49.....................................
Assigning a trunk line to an internal extension 51................................
Accepting a trunk call via a consultation call (Assist) 53..........................
Connection with another operator set (Station transfer) 54........................
Displaying the last callers (Call list) 56.........................................
Displaying free extensions (Busy display) 58....................................
Displaying call charges 61....................................................
Speed dialling via the switchboard (Code dialling) 63.............................
Speed dialling with destination keys (Destination dialling) 64......................
Saving destinations (Setup) 65................................................
Using the electronic telephone book 70........................................
Additional information about connections 73....................................
Redialling a call number (Redialling) 75........................................
Calling someone anonymously 79.............................................
Switching over trunk line COS 80..............................................
Setting tones, calls and contrast 81............................................
Switching off the ringer 84....................................................
Transmitting special dial signals (DTMF dialling) 85..............................
Using recording devices (Tape recorder) 86.....................................
Quick reference
Tones and signalling 87......................................................
Messages 89...............................................................
Help with the operation 90....................................................
Notes on Installation and Maintenance 91......................................
Glossary92................................................................
Index 94...................................................................

Page 6
Overview
The illustration below shows the control elements and functional units of the OS13
operator set.
Display
Menu keys
for different purposes
-- the current function is
displayed on the screen
Call display
Function keys,
some with light display
Standard assignment
see page 15
Arrow keys for
navigation in the
display
Cover with
alphabetic keyboard
underneath
Digit keys
For dialling call
numbers and entering
codes Escape-
Key OK-Key
Clear-Key

Page 7
Features of your operator set
Apart from being able to use your operator set like any standard telephone, the OS33
offers some special features.
The possibilities of your operator set and where to find further information in this
document are listed below.
-- Clear representation of various kinds of information on the display, see page 9
-- Keys of your operator set and their functions, see page 14
-- Creating a personal configuration, see page 21
-- Unlocking with an identification number (PIN) and password, see page 23
-- Telephoning with a locked operator set, see page 26
-- Finding and seizing a free trunk line (bundle display), see page 30
-- Handsfree, monitoring, see page 33
-- Answering specific calls, see page 34
-- Transferring a call, see page 35
-- Overriding do-not-disturb, see page 37
-- Talking to several subscribers, see page 38
-- External conversation for several subscribers (chain call), see page 42
-- Call hold, see page 46
-- Transferring to other operator sets, see page 54

Page 8
-- Displaying the last callers, see page 56
-- Displaying busy extensions, see page 58
-- Displaying call charges, see page 61
-- System speed dialling, see page 63
-- Destination dialling, see page 64
-- Creating destination keys in the Setup menu, see page 65
-- Using the electronic telephone book, see page 70
-- Displaying additional information about connections, see page 73
-- Extended redial, see page 75
-- Setting call signalling and contrast, see page 81
-- Switching off tone ringing, see page 84
-- Transmitting DTMF signals, see page 85
-- Using a tape recorder, see page 86

Page 9
Structure of the display
Your operator set is equipped with a window-orientated user interface. The display
provides you with the latest details on all states. The display is divided into eight
sections. The sections are explained below. Eight levels of display contrast can be
selected with the Contrast function key. You can adjust the display angle.
The illustration below shows a standard assignment with international times. The
user name, international times and menus can be configured individually.
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User line
The user line at the top shows your user name, identification number (PIN), date and
time.
Answering side and assignment side
These two lines show information about answered or pending calls. A rectangle
marks whether the operator set is currently active on the answering or the
assignment side.
Preview
If the operator set is in conversation state and is assigned further calls, they are
displayed in the preview. The preview shows a maximum of three calls of any call
type. The calls are listed according to priority.
Status line
In addition to the different states of the operator set, different basic conditions are
displayed. Graphic symbols in the status line indicate these states. The following
states are indicated with symbols.
Night service
Your operator set does not take part in the call distribution. Only terminal calls are
switched through. You can sign on your operator set with the Connect key. You can
sign it off with the Disconnect key.
If you do not answer an incoming call, your operator set switches to night service
after a time.

Page 11
Pause
Your operator set is temporarily disconnected from the call distribution.
Call list
The call list contains entries.
The call list contains one or more new entries. You open the call list with the Call List
key.
Ringer
The ringer is switched off. Calls are not signalled acoustically. Your operator set can
be set so that the ringer is switched on automatically after 10 seconds. You switch
the ringer on and off with the Ringer key.
Muting the microphone
The microphone is switched off. The connected party cannot hear you talking with
other persons in the room. You mute the microphone with the Mute key. The
microphone can only be muted during a conversation.
Monitoring
Persons in the room can listen to a conversation. You switch monitoring on or off with
the Monitoring key.

12..
Page 12
Handsfree
You can make a call without using the handset. Other persons in the room may
participate in the conversation. You switch handsfree on or off with the
Handsfreekey.
Anonymous
YouhavepressedtheAnonymous key. Your internal call number is suppressed.
DTMF transmitter
You need the DTMF transmitter for special functions, e.g. getting voice mail.
You switch the DTMF transmitter on and off with the DTMF key.
Tape connection
A tape recorder connected to the operator set is switched on. You switch the tape
recorder on and off with the Tape key. Your operator set can be set so that a
recording device is automatically switched on at the beginning of a conversation and
off at the end.
Headset
A headset is switched on. The headset is connected to the AEI interface of the
CTI-/Audio-Link. Use the Headset key to switch the headset on- or off.

Page 13
Automatic answering
A call is answered automatically after a certain time. A connection is then established
without you pressing the Answer key. Your system administrator can set the time
and configure your operator set accordingly.
International times
Two local times maximum are displayed. The analogue clocks show a text for the
time zone and the abbreviations ”am” or ”pm”. The minute hand moves in 1 minute
intervals, the hour hand in half hour intervals.
Number of pending calls
In addition to the answering side and the preview and depending on the type of call
distribution, the overload display shows calls pending at the operator set or in the
system. The calls are sorted according to type and total number per type. The
number of calls is displayed only if the corresponding answer key (e.g. EXT) is
assigned to one of the top eight menu keys. Then the number of calls for this call
type is shown in the corresponding field, in the above example the number of
external calls.
Menus
There are 10 keys below the display. The fields at the bottom of the display show the
corresponding functions. The functions of these keys may change during operation.
Your system administrator can configure these keys.

Page 14
Keys
Your operator set has 23 function keys, 12 numeric keys and 10 menu keys. All func-
tion and menu keys have pre--assigned functions. Your System engineer (Revisor) or
Supervisor can assign the function or menu keys other functions than the default
settings.
Function keys
Menu keys
Numeric keys
Function keys
Numeric keys
Numeric keys
for dialling call numbers and entering codes.
Star and Hash
for special functions.

Page 15
Function keys (standard assignment)
Connect
to connect your operator set to the call distri-
bution system.
Sign off
signs off your operator set from the call dis-
tribution.
Logout
to switch off your operator set.
Escape
cancels an entry (quits the menu and goes
up one menu level).
Clear
deletes the character above the mark. If the
marker comes after the last character, the
last character is deleted.
OK
calls up a highlighted menu item, or con-
firms an entry.
Left function key column
Answer
to answer the respective current call (every
call type).
Transfer
to switch calls to other parties.
Disconnect
clears the current connection or breaks off
initiated actions.
Internal
to dial an internal call number.
End
ends a connection.
Centre function key column
Busy display
to display busy state.
Headset
to switch the headset on or off.
Phone Book
Electronic Telephone Book. Let’s you
search and select call numbers.

Page 16
Setup
for changing options and configuring and
changing destinations.The corresponding
LED lights up, while Setup is activated.
Charges
to enable call charge registration for external
connections.
Trunk
to seize any trunk line.
Right function key column
Acoustics
to change call and signal tones.
Handsfree
switches microphone and loudspeaker on or
off. When handsfree is on you can make a
call without using the handset. Other per-
sons in the room may participate in the con-
versation. When a function key with LED is
assigned this function, the LED stays on as
long as handsfree is activated
Monitoring
to let other persons in a room overhear a
conversation. The associated LED stays on,
as long as Monitoring is activated.
Ringer
switches the ringer on or off. If the ringer is
switched off, no signal is sounded when you
receive a call. Your operator set can be set
so that the ringer is switched on automati-
cally after 10 seconds. If a function key with
LED is assigned this function, the LED stays
on, as long as the ringer is switched off.
Call list
to display the received calls.
The call list contains one or more new en-
tries. If a function key with LED is assigned
this function, the LED stays on, as long as a
new entry exists.
Redial
redials a number. You can choose between
the last seven call numbers.

Page 17
Function keys (optional)
Your revisor or supervisor can set up the
following functions for your operator set. The
name shown on the display when a menu
key is assigned this function is given
in brackets.
Anonymous (Anon)
suppresses your internal call number. If a
function key with LED is assigned this func-
tion, the LED stays on, as long as Anony-
mous is switched on.
Cut in
to an existing connection to announce a call.
The associated LED flashes, as long as
Answer is activated.
Tape connection (Tape)
switches the connected tape on or off. Your
operator set can also be set so that a recor-
ding device is automatically switched on at
the beginning of a conversation and off at
the end.
Change over class of service (COSc)
to change the class of service of internal ex-
tensions.
Bundle (Bndl)
to seize a certain trunk line.
Code dialling (SSD)
to speed-dial a centrally stored call number.
Override (Over)
to cut in on a line if do--not--disturb is activa-
ted for subscribers. If a function key with
LED is assigned this function, the LED stays
on, as long as Override is active.
Answer recall (Renw)
to answer a returned call or a renewed call.
Answer external call (Extl)
to answer external calls.
Charges answer (Chg.),
to display the recorded charges.
Answer hold position 1 (Hld1)
to specifically hold and answer a call on
position field 1 (not a hold call).
Answer hold position 2 (Hld2)
to specifically hold and answer a call
on hold position 2 (not a hold call).

Page 18
Answer hold position 3 (Hld3)
to specifically hold and answer a call on hold
position 3 (not a hold call).
Hold (Hold)
to put the current call on hold. A hold call
occurs.
Answer hold (HOLD)
to answer a call on hold.
Identify (Iden),
to display additional information about the
connection.
Answer internal call (Intl)
to answer internal calls.
Chain call (Chn),
to connect a caller with several extensions
one after the other.
Conference (Conf)
to interconnect several subscribers (three-
party conference).
Contrast (Cntr)
to change the display contrast.
DTMF transmitter (DTMF)
to switch the DTMF transmitter on or off.
The DTMF transmitter is used for special
functions, as, e.g, for voice mail requests. If
a function key with LED is assigned this
function, the LED stays on, as long as
DTMF is switched on.
Temporary Pause (Paus)
to disconnect your operator set from the call
distribution temporarily. If a function key with
LED is assigned this function, the LED flas-
hes when set to Pause.
Answer station transfer (OTrA)
to answer a call another operator set trans-
ferredtoyou.
Answer station call (OS)
to answer a call with a station call number.
Station transfer (OSTr)
to transfer a connection to another operator
set.
Pause (Paus)
to disconnect your operator set from the call
distribution.

Page 19
Mute
to switch off the microphone. The called
party cannot hear what you or others say.
The microphone can only be muted during a
conversation. The associated LED stays on,
as long as the microphone ist muted.
Answer recall (RECL)
to answer a returned call or a renewed call.
Central telephone book (CTB)
to open the central electronic telephone
book. Your system must provide the corre-
sponding function.

Page 20
Menu keys (standard assignment)
The standard assignment lets you choose
among the following menu keys:
Changes of the standard assignment are subject to
technical requirements.
The illustration shows the on--screen presentation
of assigned menu keys. The functions of the menu
keys and the corresponding presentations vary
depending on the operating context.
In this example, the upper left menu key is as-
signed the Answer external call function and the
menu key below the Answer hold field 1 function.
The assignment of function keys is determined with
the configuration. You can assign a free menu key
in the Setup a destination.
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