Tenovis TS 13 User manual

ISDN-Telephone Integral TS 13
connected to
Integral 33 systems
Operating Instructions
We give you the edge.

Familiarise yourself with your telephone
2
Important notes
What you should definitely read
-- Your TS 13 and all keys at a glance (see Pages 5--6)
-- Basic operating principles (starting on Page 8)
Please note
This telephone was designed exclusively for connection to Tenovis telecommunica-
tions systems. It may not be directly connected to a public telephone network.
This telephone meets European requirements for safety and electromagnetic com-
patibility only when connected to a Tenovis telecommunications system.
The equipment may only be opened or repaired by a qualified technician. Do not
open the telephone yourself. This could damage the unit and cause it to malfunc-
tion.
Positioning the telephone
Place the telephone on a non--slip surface, especially if the furniture is new or has
recently been cleaned with cleaning agents. Enamels or cleaning agents may con-
tain substances which soften the base parts of your telephone, and the softened
bases can leave undesirable marks on the furniture. Tenovis cannot assume liability
for damages of this kind.
Additional functions
Functions labelled with -are not installed as standard on your phone.
Further functions can be barred from use. If you want to use one of these functions,
please ask your TENOVIS Service.

3
Table of Contents
Familiarise yourself with your telephone
Important Notes 2......................................................
Your TS 13 at a glance 5...............................................
All keys at a glance 6...................................................
Get to know your telephone
Special features of your telephone 7......................................
Basic operating principles 8.............................................
Make it easy on yourself 10...............................................
Telephoning as usual
Making a call 11........................................................
Accepting calls 16.......................................................
Handsfree mode 18.....................................................
Making several connections simultaneously 20.............................
Diverting calls 26........................................................
Telephoning with convenience
Who called? (Call list) 28.................................................
Querying messages (Voice mail) -31.....................................
Viewing call charges 33..................................................
Sending and receiving texts 37...........................................
Locking your telephone 41................................................
Using the telephone with partners
Using the telephone with partners -44....................................

4
Table of Contents
Customise your telephone
Storing call numbers 48..................................................
Silencing the telephone 51...............................................
Taking a call elsewhere (Following) -52...................................
Double Call 55..........................................................
Setting function keys 56..................................................
Telephone settings 59...................................................
Deactivating the automatic tone dial (DTMF) 60.............................
Activating the key beep 61...............................................
Private User Mobility -62...............................................
Storing personal data 63.................................................
Setting VIP functions -68...............................................
Setting audio and contrast 71.............................................
Extras for your telephone
Handsfree with auxiliary loudspeaker -72.................................
When in doubt, look it up
Overview of telephone functions 74........................................
Display 79.............................................................
Menu items on the display 82.............................................
Ringing and handset tones 96............................................
If something’s not working 97.............................................
Testing the telephone 99.................................................
Signing up for automatic call distribution -100..............................
Index 101...............................................................

Familiarise yourself with your telephone
5
Your TS 13 at a glance
The function of some of the keys varies depending on how your telephone is set up
and connected to the telephone system.
Display
The displays assist you in
operating the phone.
Programmable
function keys
Default assignments
-- see Page 6
LED-display
Flashes when you
receive a call, and
illuminates during
call diversion
Digit keys with
letters
For dialing call
numbers and
entering codes
Pre--assigned function
keys
For quick access to cer-
tain functions
AEI-interface
For connecting
accessories
(bottom of unit)

+
Menu
Familiarise yourself with your telephone
6
All keys at a glance
Pre--assigned function keys
Digit keys with letters:
For dialing call numbers and
entering codes. The alphabetic
labelling allows you to dial letter
codes (vanity numbers).
Star and Hash:
For special functions.
Handsfree:
Activates loudspeaker and micro-
phone so that you can comforta-
bly use the phone with the
handset on--hook.
Call monitoring:
Switches the loudspeaker on and
off and enables dialing with the
handset on--hook.
Redial:
Redials the 5 most recently
dialed call numbers.
Refer--back:
Initiates refer--back.
Release:
Releases the current connection
and, in entry mode, exits the cur-
rent menu.
Up arrow moves the menu-
selection in the display upwards
and displays the main menu
when the telephone is inactive.
Down arrow moves the menu-
selection in the display down-
wards.
Enter:
Calls up a highlighted menu item,
or confirms an entry.
Freely assignable function keys (default assignments)
The top two rows of keys on your
telephone can have various func-
tions.
The symbols above the keys in the
top row indicate the status of your
current
p
artner.
Symbol for the upper key
c
u
r
r
e
n
t
p
a
r
t
n
e
r
.
Thekeysinthesecond row have the
Symbol flashes
slowly:
Partner call diver-
sion source
T
h
e
k
e
y
s
i
n
t
h
e
s
e
c
o
n
d
r
o
w
h
a
v
e
t
h
e
following functions in the default as-
signment:
”
T
e
x
t
s
h
i
f
t
k
e
y
”
”
S
p
e
e
d
d
i
a
l
k
e
y
”
Symbol flashes
rapidly:
Call ”Text shift key”, ”Speed dial key”,
”Call pick--up”, ”Transfer call” and ”In-
t
e
r
c
h
a
n
g
e
”
Symbol illuminates: You or a partner
are telephoning
t
erc
h
ange
”
.
Symbol is off: Free

Get to know your telephone
7
Special features of your telephone
The display helps you
The display leads you step--by--step through the operation of the phone and con-
tains various information, e.g. about your current connection.
The call number of every external ISDN caller is shown in the display, as long as
they did not activate the ”Suppress call--number” function. This allows you to see
who’s calling.
Menu and function keys
Most functions can be selected and executed via the menu (see Page 9). To make
operation easier, you can assign frequently used functions to function keys. In the
default setting, five of these keys have already been assigned functions
(see Page 6).
Protection against unauthorised use
You can use the built--in lock to protect your phone against unauthorised use (see
Page 41).

Get to know your telephone
8
Basic operating principles
On the next page, you will find a short description of the following basic operating
principles of your telephone:
-- How to select and call up functions in the menu
-- How to interrupt an operating procedure
-- What your phone’s idle display shows you
Table of Contents
Selecting functions in the menu 9........................................
Cancelling or ending a procedure 9.......................................
What does the idle display show? 9.......................................

Get to know your telephone
9
Basic operating principles
Selecting functions in the menu
Press the Menu key. The menu is displayed.
or Press the up or down arrow key until the desired menu item is high-
lighted.
Press the Enter key to call up the highlighted function.
Cancelling or ending a procedure
If you have made a mistake or want to end a procedure:
Press the Release key to cancel or end the procedure.
What does the idle display show?
The figure at the left depicts the display as
it could look when the telephone is idle.
You can display your call number.
The current date and the time are also dis-
played.The idle display shows you
additional information about the status of
your telephone. For example, a message
appears when the telephone is locked.
The symbol indicates that information
about the status of your telephone is
present.
i
•While you are on the phone, you can use additional functions which can be
called up in the same manner.
07.07.99 10:34↕
Status Locked↕

Get to know your telephone
10
Make it easy on yourself
Adjusting the volume
You can adjust various acoustic settings to your surroundings, such as the ringing of
the handset or the settings for handsfree mode.
Adjusting the contrast of the display
You can adjust the constast of the display to suit your needs (see Page 71).
Storing call numbers
You can store ten frequently used call numbers, which you can then dial by pressing
the speed--dial key and a digit.
You can also store important call numbers on the ten function keys. In order to dial
these numbers, you press the corresponding function key.
Changing the labelling strips
The labelling strips beneath the program-
mable keys can be filled out and inserted.
This allows you to see at a glance which
functions are assigned to these keys.

Telephoning as usual
11
Making a call
You can use the telephone as usual within and outside of your telephone system.
Internal: Dial the desired extension number directly.
External: Depending on the system, dial the external line code, e.g. ”0”.
You can use the function keys to dial the most recently dialed call number again
(Redial) and to dial frequently needed call numbers.
You can also deactivate the call number and call charges displays.
Calling within your telephone system 12....................................
Using the destination keys to make calls within your telephone system 12.......
Using the speed dial numbers to make calls within your telephone system 12....
Making calls outside your telephone system 13..............................
Using the destination keys to make calls outside your telephone system 13.....
Using speed dial numbers to make calls outside your telephone system 13.....
Making a call with code dialing 14.........................................
Dialing the last call number again (Redial) 14...............................
When the line is busy (Automatic call--back) 14..............................
Repeatedly redialing a call number 15......................................
Deactivating the call number and call charges displays 15....................
Activating the call number and call charges displays 15.......................

Telephoning as usual
12
Making a call
Calling within your telephone system
Lift the handset.
... Enter the call number.
Using the destination keys to make calls within your telephone system
Press the function key for the desired subscriber.
Lift the handset.
Using the speed dial numbers to make calls within your telephone system
Press the function key which has been assigned with the ”Speed dial” function.
... Entered the desired digit key for speed dialing.
Lift the handset.
i
•Using the phone without the handset: Press the Handsfree key.
•If you want to make a call, you can also first dial the desired call number or use
the corresponding destination key, and then lift the handset (dialing with handset
on--hook).

Telephoning as usual
13
Making a call
Making calls outside your telephone system
Lift the handset.
Enter the external line code.
... Enter the call number.
Using the destination keys to make calls outside your telephone system
Enter the external line code.
Press the function key for the desired subscriber.
Lift the handset.
Using speed dial numbers to make calls outside your telephone system
Enter the external line code.
Press the function key which has been assigned with the ”Speed dial” function.
... Entered the desired digit key for speed dialing.
Lift the handset.
i
•If you want to make a call, you can also first dial the desired call number or use
the corresponding destination key, and then lift the handset (dialing with handset
on--hook).

Telephoning as usual
14
Making a call
Making a call with code dialing
... Enter the desired code dial number.
Scroll to the Code dialing menu item.
Confirm your selection.
Lift the handset.
Dialing the last call number again (Redial)
Lift the handset.
Press the Redial key to dial the last call number again.
When the line is busy (Automatic call--back)
The internal connection dialed is busy.
Scroll to the Call back menu item.
Confirm your selection.
Replace the handset. As soon as the other connection is free, your telephone
rings.
Lift the handset. The other connection is called automatically via the telephone
system.
i
•You can only dial code dial numbers that are stored in the system.
•You can very easily dial the five most recently called numbers again. Press the
Redial key 〈→→) until the desired call number from the five stored call numbers
is displayed. Then you can initiate the call by simply lifting the handset.

Telephoning as usual
15
Making a call
Repeatedly redialing a call number
The connection dialed is busy.
Scroll to the Delayed redial menu item.
Confirm your selection.
Replace the handset. The dialing process is repeated up to 9 times at 30 sec-
ond intervals. Automatic redialing is terminated when you press a key or lift the
handset.
Deactivating the call number and call charges displays
Duringacall:
Scroll to the Display menu item.
Confirm your selection. Call number and name of the caller are no longer dis-
played and the call number is not stored in the redial memory. The call charges dis-
play is deactivated, but the charges continue to be counted internally.
Activating the call number and call charges displays
Select the Display menu item again.
Confirm your selection.

Telephoning as usual
16
Accepting calls
You can lift the handset and speak with the caller as usual.
Alternatively, you can answer the call by pressing the Handsfree key , which en-
ables you to conduct the call with the handset on--hook.
If another subscriber in your system receives a call, you can pick up the call from
your phone.
When you receive a call 17...............................................
When another telephone receives a call (Pick--up) 17........................

Telephoning as usual
17
Accepting calls
When you receive a call
Your telephone rings. The call is shown in the display.
Lift the handset.
When another telephone receives a call (Pick--up)
Another telephone rings.
... Enter the number of the ringing telephone with your handset on--hook.
Confirm your selection and wait until the call reaches your telephone.
Lift the handset.
i
•Using the phone without the handset: Press the Handsfree key.
•If your telephone system is set accordingly, you have another option for picking
up a call. All you have to do is enter a code. After lifting the handset, enter, for
example, ”*6” for the ”Pick-up” function and then the call number of the ringing
telephone. You will then hear a special dial tone for approx. 1 second. The call is
then directly transferred.
Should questions arise, please ask your TENOVIS Service.

Telephoning as usual
18
Handsfree mode
You can activate the loudspeaker of your telephone in order to hear the caller out
loud in the room.
You can also activate handsfree mode during a call and then continue the conversa-
tion with the handset on--hook.
Hello...
Hearing the caller through the loudspeaker (Call monitoring) 19...............
Using the telephone with the handset on--hook (Handsfree) 19................
Handsfree -- Ending the call 19............................................
Handsfree -- Continuing the call with the handset 19.........................

Telephoning as usual
19
Handsfree mode
Hearing the caller through the loudspeaker (Call monitoring)
Duringacall:
Activate the loudspeaker. You can hear the caller through the loudspeaker. If
you want to adjust the volume of the loudspeaker, select the ”Volume” menu item.
The loudspeaker can be deactivated again by pressing the Loudspeaker key.
Using the telephone with the handset on--hook (Handsfree)
Duringacall:
Activate Handsfree mode.
Replace the handset.
You hear the caller through the loudspeaker and can conduct the conversation with
the handset on--hook.
Handsfree -- Ending the call
During the handsfree call:
Deactivate Handsfree mode.
Handsfree -- Continuing the call with the handset
During the handsfree call:
Lift the handset.

Telephoning as usual
20
Making several connections simultaneously
You can accept or refuse an additional call (Second call) during an existing connec-
tion. You can freely switch back and forth between the callers. Connections to a
maximum of four parties can be established simultaneously. You can speak with two
callers simultaneously (Conference).
Please note that for the following functions the operating procedures for CTI Agents
(CTI = Computer Telephone Integration) may differ.
Answering an additional call (Second call) 21...............................
Accepting up to two additional calls -21..................................
Refusing an additional call 22.............................................
Consultation during a call (Refer--back) 22..................................
Switching back and forth between the caller and a consultation subscriber 22...
Switching between caller and an additional caller 22.........................
Forwarding a second caller 23............................................
Calling two parties simultaneously (Conference) 24..........................
Speaking with just one conference subscriber 24............................
Connecting conference subscribers with each other 24.......................
Disconnecting selected conference subscribers 25...........................
Ending the conference 25................................................