Toshiba IP EDGE Operating and installation instructions

TOSHIBA Telecommunication Systems Division
April 2013
General Description
Title Page

Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves
the right, without prior notice, to make such changes in equipmentdesign or components as engineering or
manufacturing methods may warrant.
IPe-GD-ALL-VH
Version H.2, April 2013
4010488
Our mission to publish accurate, complete and user accessible documentation. At the time of printing the
information in this document was as accurate and current as was reasonably possible. However, in the
time required to print and distribute this manual additions, corrections or other changes may have been
made. To view the latest version of this or other documents please refer to the Toshiba FYI web site.
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damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the
use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL
PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER
EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL
CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.
© Copyright 2011~2013
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Trademarks
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IPedge General End User Information
FCC Requirements
Means of Connection: The IPedge does not connect directly to the telephone network. All direct
connections are made to a gateway. Please refer to the gateway manufacturer's documentation
Radio Frequency Interference
Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case, the user, at his/her own expense, will be
required to take whatever measures may be required to correct the interference.
Underwriters Laboratory
This system is listed with Underwriters Laboratory (UL). Secondary protection is required, on
any wiring from any telephone that exits the building or is subject to lightning or other electrical
surges, and on DID, OPS, and Tie lines. (Additional information is provided in the IPedge
Install Manual.)
CP01, Issue 8, Part I Section 14.1
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department
does not guarantee the Equipment will operate to the user’s satisfaction.
Repairs to Certified Equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. The customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
CAUTION! Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
Important Notice — Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the American Society of
Composers, Authors and Publishers, or other similar organization, if radio or TV broadcasts are
transmitted through the music-on-hold feature of this telecommunication system. Toshiba America
Information Systems, Inc., strongly recommends not using radio or television broadcasts and hereby
disclaims any liability arising out of the failure to obtain such a license.
Hearing Aid Compatibility Notice: The FCC has established rules that require all installed business
telephones be hearing aid compatible. This rule applies to all telephones regardless of the date of
manufacture or installation. There are severe financial penalties which may be levied on the end-user for
non-compliance.
301756
I.T.E

MPEG-4 VISUAL PATENT PORTFOLIO LICENSE (for VCS)
“THIS PRODUCT IS LICENSED UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (i)ENCODING VIDEO IN
COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii)DECODING
MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-
COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG
LA TO PROVIDE MPEG-4 VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,
INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA,L.L.C.
SEE HTTP://WWW.MPEGLA.COM”
Toshiba America Information Systems, Inc.
Telecommunication Systems Division, End User License Agreement
Refer to “End User License Agreement” on page 125
Toshiba America Information Systems, Inc.
Telecommunication Systems Division, End User Standard User Limited Warranty
Refer to “End User Standard Limited Warranty” on page 131
Toshiba America Information Systems, Inc.
Telecommunication Systems Division, Redistribution of OpenSource GPL Attribution
Refer to Toshiba Internet FYI > IPedge > Documentation.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD
PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To
provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-
party manufactured products that support our Toshiba IPedge and Strata CIX product portfolio. Similar to
other resellers of software, hardware and peripherals, these third-party manufactured products carry
warranties independent of our Toshiba limited warranty provided with our Toshiba-branded products.
Customers should note that third-party manufacturer warranties vary from product to product and are
covered by the warranties provided through the original manufacturer and passed on intact to the
purchaser by Toshiba. Customers should consult their product documentation for third-party warranty
information specific to third-party products. More information may also be available in some cases from the
manufacturer’s public website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically
test or guarantee that the third-party products we offer work under every configuration with any or all of the
various models of the Toshiba IPedge or Strata CIX system. Toshiba does not endorse, warrant nor
assume any liability in connection with such third party products or services. If you have questions about
compatibility, we recommend and encourage you to contact the third-party software, hardware and
peripheral product manufacturer directly.

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IPedge General Description 04/13 vii
Contents
Introduction
Organization ....................................................................................................................................... xiii
Conventions ........................................................................................................................................ xiv
Related Documents/Media ................................................................................................................. xiv
Chapter 1 – Overview
IPedge Solutions .................................................................................................................................... 3
Other Advantages .................................................................................................................................. 4
Operating Environment ......................................................................................................................... 5
Software ................................................................................................................................................ 5
Deployment ........................................................................................................................................... 5
Administration ....................................................................................................................................... 6
Unified System Administration ............................................................................................................. 6
Configuration ........................................................................................................................................ 7
IPedge Model Databases ....................................................................................................................... 8
Software Support and Upgrade Service ................................................................................................ 9
Chapter 2 – Telephones and Peripherals
IP 5000-Series IP Telephones ............................................................................................................. 11
Features ......................................................................................................................................... 13
Connectivity .................................................................................................................................. 13
Capabilities ................................................................................................................................... 14
Liquid Crystal Display (LCD) Models ......................................................................................... 15
IP4100 DECT Telephone .................................................................................................................... 16
Handset Features ........................................................................................................................... 16
IP4100-BASE Features ................................................................................................................. 16
Telephone Button Expansion Options ................................................................................................ 17
LCD Add-on Module (LM5110) .................................................................................................. 17
Key Module (KM5020) ................................................................................................................ 17
IP Direct Station Selection (IDM5060) Console .......................................................................... 17
Attendant Console ............................................................................................................................... 18
Peripherals ........................................................................................................................................... 20
Polycom End Points ...................................................................................................................... 20
CyberData ..................................................................................................................................... 21
Gateways ...................................................................................................................................... 22
Chapter 3 – Unified Communications
IPedge Messaging ............................................................................................................................... 28
Follow-Me .................................................................................................................................... 28

Contents
Chapter 4 – Networking
viii IPedge General Description 04/13
Unified Messaging ........................................................................................................................ 28
Other Messaging Features ............................................................................................................ 28
Call Manager ....................................................................................................................................... 29
Call Manager Standard ................................................................................................................. 29
Call Manager Advanced ............................................................................................................... 30
Companion Applications .............................................................................................................. 31
Microsoft® Lync® Integration ........................................................................................................... 32
Meeting ............................................................................................................................................... 34
Audio Conference Features .......................................................................................................... 34
Web Collaboration Features ......................................................................................................... 35
Mobility ............................................................................................................................................... 36
uMobility Fixed Mobile Convergence (FMC) ............................................................................. 36
Wireless Telephones ........................................................................................................................... 37
IP User Mobility .................................................................................................................................. 37
SoftIPT Client ............................................................................................................................... 39
Chapter 4 – Networking
Preplanning for VoIP Deployment ...................................................................................................... 41
Benefits ......................................................................................................................................... 41
Requirements ................................................................................................................................ 41
Interactions ................................................................................................................................... 42
LAN Deployment ................................................................................................................................ 43
Benefits ......................................................................................................................................... 43
Requirements ................................................................................................................................ 43
Interactions ................................................................................................................................... 44
Remote Administration ....................................................................................................................... 45
Benefits ......................................................................................................................................... 45
Requirements ................................................................................................................................ 45
Interactions ................................................................................................................................... 45
Centralized Administration ................................................................................................................. 46
Benefits ......................................................................................................................................... 46
Requirements ................................................................................................................................ 46
Interactions ................................................................................................................................... 46
IPedge Net ........................................................................................................................................... 46
Benefits ......................................................................................................................................... 46
Requirements ................................................................................................................................ 46
Interactions ................................................................................................................................... 46
Remote IP Telephones ........................................................................................................................ 47
Benefits ......................................................................................................................................... 47
Requirements ................................................................................................................................ 47
Interactions ................................................................................................................................... 47
Remote SIP Phones ............................................................................................................................. 48
Benefits ......................................................................................................................................... 48
Requirements ................................................................................................................................ 48
Interactions ................................................................................................................................... 48
SIP Trunking ....................................................................................................................................... 49
Benefits ......................................................................................................................................... 49
Requirements ................................................................................................................................ 49
Interactions ................................................................................................................................... 49

Contents
Chapter 5 – Contact Center
ix IPedge General Description 04/13
Web Conferencing .............................................................................................................................. 50
Benefits ......................................................................................................................................... 50
Requirements ................................................................................................................................ 50
Interactions ................................................................................................................................... 50
Chapter 5 – Contact Center
Basic ACD Features ............................................................................................................................ 51
Advanced Call Routing ................................................................................................................ 51
Intelligent Announcements ........................................................................................................... 51
IVR Voice Assistant Open Database Connectivity (ODBC) Access ........................................... 51
Enhanced ACD Features ..................................................................................................................... 52
Agent Priority Routing ................................................................................................................. 52
Multiple Group Agent Login ........................................................................................................ 52
Skills-based Routing ..................................................................................................................... 52
Priority Queuing ........................................................................................................................... 52
Web-based Contact Center .................................................................................................................. 52
Web Callback ............................................................................................................................... 52
Chat Contact Center ...................................................................................................................... 52
Chapter 6 – Features
Account Codes .................................................................................................................................... 53
Active Directory Synchronization (AD sync) ..................................................................................... 53
Add-on Module (ADM) ...................................................................................................................... 53
Advisory Message ............................................................................................................................... 54
Alarm Notification .............................................................................................................................. 54
Alternate Answer Point ....................................................................................................................... 54
Automatic Busy Redial ....................................................................................................................... 54
Automatic Call Distribution (ACD) Server ........................................................................................ 54
Automatic Callback (ACB) ................................................................................................................. 54
Automatic Line Selection (ALS) ........................................................................................................ 55
Background Music (BGM) ................................................................................................................. 55
Call Completion .................................................................................................................................. 56
Call Forward ........................................................................................................................................ 56
Call History ......................................................................................................................................... 56
Call Manager ....................................................................................................................................... 57
Call Park .............................................................................................................................................. 57
Call Pickup .......................................................................................................................................... 58
Call Transfer ........................................................................................................................................ 58
Call Waiting ........................................................................................................................................ 59
Caller Identification ............................................................................................................................ 60
Class of Service ................................................................................................................................... 60
Conference Call ................................................................................................................................... 61
Conference on-Hold ..................................................................................................................... 62
Split | Join | Drop .......................................................................................................................... 62
Releasing Tandem SIP Trunk Connections .................................................................................. 62
Voice Mail Conference ................................................................................................................. 62
Credit Card Calling ............................................................................................................................. 62
Day/Night Mode .................................................................................................................................. 63
Dial Directory ...................................................................................................................................... 64

Contents
Chapter 6 – Features
xIPedge General Description 04/13
Direct Inward Dialing (DID) ............................................................................................................... 64
Dialed Number Identification Service (DNIS) ................................................................................... 64
Directory Numbers .............................................................................................................................. 65
Direct Station Selection (DSS) ............................................................................................................ 66
Distinctive LED Indicator ................................................................................................................... 66
Distinctive Ringing ............................................................................................................................. 67
Do Not Disturb (DND) ........................................................................................................................ 67
Emergency Call ................................................................................................................................... 67
Enhanced 911 (E911) .......................................................................................................................... 67
Feature Prompting With Soft Keys ..................................................................................................... 68
Flexible Line Ringing ......................................................................................................................... 68
Flexible Numbering ............................................................................................................................ 68
Handsfree Answerback ....................................................................................................................... 68
Headset ................................................................................................................................................ 69
Hearing Aid Compatible ..................................................................................................................... 69
High Call Volume Buttons .................................................................................................................. 69
Hold ..................................................................................................................................................... 69
Automatic Hold ............................................................................................................................ 69
Call Hold ....................................................................................................................................... 69
Consultation Hold ......................................................................................................................... 69
Exclusive Hold ............................................................................................................................. 70
Hold .............................................................................................................................................. 70
Hold Recall ................................................................................................................................... 70
Hot Dialing .......................................................................................................................................... 70
Hotline Service .................................................................................................................................... 70
IPedge Net ........................................................................................................................................... 71
IPMobility ........................................................................................................................................... 71
Follow Me (Twinning) ................................................................................................................. 71
Making Calls ................................................................................................................................. 72
Visual Voice Mail ......................................................................................................................... 72
Line Buttons ........................................................................................................................................ 72
Pooled CO Line Button ................................................................................................................ 72
Group CO Line Button ................................................................................................................. 72
Live System Programming .................................................................................................................. 73
Meeting ............................................................................................................................................... 73
Message Waiting ................................................................................................................................. 73
Mobility ............................................................................................................................................... 74
Music/Messages On Hold ................................................................................................................... 74
Multiple Call/Delayed Ringing ........................................................................................................... 74
Off-hook Camp On ............................................................................................................................. 75
Override ............................................................................................................................................... 75
Call Forward Override .................................................................................................................. 75
Class Of Service Override ............................................................................................................ 75
Do Not Disturb (DND) Override .................................................................................................. 75
Executive Override ....................................................................................................................... 75
Privacy Override ........................................................................................................................... 76
Paging .................................................................................................................................................. 76
Telephone Group Paging .............................................................................................................. 76
Emergency Page ........................................................................................................................... 76
External Paging ............................................................................................................................. 76

Contents
Chapter 6 – Features
IPedge General Description 04/13 xi
Power Failure Protection ..................................................................................................................... 77
Reserve Power Battery Backup .................................................................................................... 77
Privacy ................................................................................................................................................. 77
Remote Update .................................................................................................................................... 77
Repeat Last Number Dialed ................................................................................................................ 77
Ringing ................................................................................................................................................ 77
SIP Trunk ............................................................................................................................................ 78
SIP Trunk Wizard ......................................................................................................................... 78
Security ............................................................................................................................................... 78
Specified Caller ID .............................................................................................................................. 79
Speed Dial ........................................................................................................................................... 79
One Touch Buttons ....................................................................................................................... 80
Station Hunting ................................................................................................................................... 80
Serial Hunting ............................................................................................................................... 80
Circular Hunting ........................................................................................................................... 81
Distributed Hunting ...................................................................................................................... 81
Camp on to Hunt Groups .............................................................................................................. 81
Station Message Detail Recording (SMDR) ....................................................................................... 81
Survivability ........................................................................................................................................ 82
Enterprise Manager Survivability ................................................................................................. 82
Call Manager Survivability .......................................................................................................... 82
Messaging Survivability ............................................................................................................... 83
System Fault Finding and Diagnostics ................................................................................................ 83
Alarm Indication of System Faults ............................................................................................... 83
Fault Detection and Error Logs .................................................................................................... 83
Event and System Administration Logs ....................................................................................... 83
Automatic Fault Recovery ............................................................................................................ 83
Backup and Restore ...................................................................................................................... 83
Maintenance and Administration .................................................................................................. 84
Software Upgrade ......................................................................................................................... 84
Tenant Services ................................................................................................................................... 84
Traffic Measurement ........................................................................................................................... 84
Transfer Direct To Voice Mail ............................................................................................................ 85
Uniform Call Distribution ................................................................................................................... 86
Unified Communications .................................................................................................................... 86
VLAN Tagging ................................................................................................................................... 86
Reasons a company might want VLANs ...................................................................................... 87
Voice / Tone Signaling ........................................................................................................................ 87
Volume Control ................................................................................................................................... 88
Messaging ........................................................................................................................................... 88
Automated Attendant .................................................................................................................... 88
Fax ................................................................................................................................................ 90
Voice Messaging .......................................................................................................................... 91
Unified Messaging ........................................................................................................................ 97
Multi-site Networking .................................................................................................................. 97
Administration .............................................................................................................................. 98
Reporting .................................................................................................................................... 100
Messaging Survivability ............................................................................................................. 101
Security ....................................................................................................................................... 102

Contents
Appendix – Specifications
xii IPedge General Description 04/13
Appendix – Specifications
Operating Environment. .................................................................................................................... 103
Power Considerations ........................................................................................................................ 104
UPS Recommendation ................................................................................................................ 104
Station Dimensions ........................................................................................................................... 104
IP Telephone Power Consumption .................................................................................................... 105
IPedge Component Compatibility ..................................................................................................... 106
System Tones .................................................................................................................................... 107
IPedge Net and IP Telephone Bandwidth Requirements .................................................................. 110
Capacities .......................................................................................................................................... 112
Application Capacities ................................................................................................................ 115
Mean Time Between Failures (MTBF) ...................................................................................... 115
Device Monitor Capacities for IPedge Systems ......................................................................... 116
IPedge Software License Requirements ............................................................................................ 117
Mobile Device Support for IPMobility ............................................................................................. 123
End User License Agreement.................................................................................. 125
End User Standard Limited Warranty..................................................................... 131
Index....................................................................................................................................................... 135

IPedge General Description 04/13 xiii
Introduction
This General Description provides an overview of the IPedge business telephone systems,
associated hardware, features, capabilities, and capacities. The features described in this document
assume that the IPedge system has the current software release installed.
Organization
This document is divided into the following major topics:
•Chapter 1 – Overview is a brief introduction of the IPedge system, environmental and power
considerations, related software, administration, configuration, and network requirements.
•Chapter 2 – Telephones and Peripherals describes the most recent Toshiba-proprietary
stations and peripherals, customer-supplied peripherals, as well as cabling and connectors.
•Chapter 3 – Unified Communications describes the IPedge Messaging, Call Manager,
Meeting, and Mobility Solutions which together form Toshiba’s Unified Communications
product suite.
•Chapter 4 – Networking describes the various network related configurations that need to be
done when installing the IPedge system.
•Chapter 5 – Contact Center describes the ACD software that resides on the MAS, its basic
capacities, system expansion, and remote maintenance.
•Chapter 6 – Features describes the features which are available system-wide, as well as
stations features.
•Appendix – Specifications includes detailed information on network requirements, station
dimensions, system tones, hardware compatibility, software license requirements, and
capacities.

Introduction
Conventions
xiv IPedge General Description 04/13
Conventions
Related Documents/Media
Installation and Programming Manuals
•IPedge Installation
•IPedge Feature Description and Implementation
User Guides
•IPedge Telephone, Messaging, and Call Manager
Quick Reference Guide
•IPedge IP5000-Series Telephone
Internet Site
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current IPedge
documentation and enables you to view, print and download current publications.
Conventions Description
Note Elaborates specific items or references other information. Within
some tables, general notes apply to the entire table and numbered
notes apply to specific items.
Important! Calls attention to important instructions or information.
Courier Shows a computer keyboard entry or screen display.
“Type” Indicates entry of a string of text.
“Press” Indicates entry of a single key. For example: Type prog then
press Enter.
Plus (+)
Shows a multiple PC keyboard or telephone button entry. Entries
without spaces between them show a simultaneous entry.
Example: Esc+Enter. Entries with spaces between them show a
sequential entry. Example: #5.
Tilde (~) Means “through.” Example: 350 ~ 640 Hz frequency range.
Start > Settings > Printers Denotes a progression of buttons and/or menu options on the
screen you should select.
See Figure 10 Grey/Blue words within the printed text denote cross-references. In the electronic version of this document (Library CD-ROM or
FYI Internet download), cross-references appear in blue hypertext.

IPedge General Description 04/13 1
Overview 1
The IPedge®system is an advanced pure IP platform that provide sophisticated business
communication features. The IPedge system performs call processing, voice mail, unified
messaging, media processing that includes conferencing and paging, meet-me conferencing with
web collaboration, centralized management, Call Manager unified communications, and more.
IPedge uses Red Hat Enterprise Linux 5.4 for the base operating system that provides a high level
of scalability and security.
IPedge is a software centric Unified Communications platform designed for customers who want
to deploy on an all IP network infrastructure to realize the savings of managing a single network.
Networking between IPedge servers and/or Strata CIX systems is enabled via IPedge Net using
one IP address.
The IPedge solution is easy to install and is available in three different sizes depending on the
number of users, applications, and conferencing needs. The EP server supports 8 to 40 users, the
EC server supports applications up to 200 users and the EM server supports up to 1,000 users.
IPedge can also connect to a MAS or MicroMAS via IP to run ACD and it can connect to
uMobility and other external applications.
EC Server
EC Server
Figure 1 IPedge EC and EM Servers
Bezel (Optional)
EM Server

Overview
2IPedge General Description 04/13
Table 1 Basic Specifications
EC Server EM Server EP Server
Rackmount Rackmount Stand alone or 19” Rackmount
1U; 15” Deep; 19” Wide 1U; 25.6” Deep; 19” Wide 1.75U or 2.362” Height; 15”
Deep; 8.12” Wide
1 x Core 2 Quad x 2.6GHz
Processor, 4GB DRAM 2 x Quad Core x 2GHz Xeon Processors,12GB DRAM 1 x Atom Dual Core x 1.80 GHz Processor, 4GB DRAM
1 x 250GB HDD
(available RAID1 kit includes a
second 250GB HDD)
4 x 300GB HDDs
(RAID 1 standard)
4 x 300GB HDDs
(RAID5 optional)
250GB HDD
Up to 200 Users Up to 1,000 Users 8 to 40 Users
Figure 2 IPedge EP Server
IPedge EP System (Horizontal view
with Left and Right Rack-mount Brackets)
IPedge EP System
(Horizontal and Vertical view)

Overview
IPedge Solutions
IPedge General Description 04/13 3
IPedge Solutions
The IPedge server integrates all the necessary customer centric applications as shown below. The
IPedge reduces the need for multiple servers to support each application separately, therefore it
dramatically decreases the cost and complexity of deploying multiple applications.
On a single server, IPedge provides the following:
• Call Processing – IPedge provides the basic and advanced call processing features with a single
IP interface.
• Voice Mail / Unified Messaging – Voicemail is built in and can be configured as either a single
centralized voicemail system for the entire enterprise or as a distributed voicemail system for
each site.
• Unified Communications – Unified Communications is built in and provides Call Control from
PC, Chat and Presence on the desktop (Call Manager)
• Meet-me Conference and Web Collaboration - Available on EC and EM systems only.
• Having a built in conferencing and web collaboration eliminates costly monthly
subscription fees. The integrated conferencing and web collaboration tool boasts an
extensive list of features including the following all on a simple and easy-to-use GUI.
• On Demand Conferencing
• Scheduling One-time calls
• Scheduling Recurring calls
• Web-based Reporting
• Telephony User Interface (TUI) for Moderator and Participants
Figure 3 IPedge System Architecture
IPMobility

Overview
Other Advantages
4IPedge General Description 04/13
• IPMobility application allows an iOS or Android client to make calls using the app which
routes them through the host IPedge system, and without displaying the users mobile number to
the called party.
• Centralized Management for multiple sites – The Enterprise Manager resides on the IPedge
Server and enables an administrator to manage all trunks and stations in all the servers of the
enterprise, using one consolidated view. From one central location, the administrator can
backup and restore configurations of all sites, and update the firmware on any or all phones in
the enterprise.
In addition to the above, the IPedge server can connect to a separate MAS or MicroMAS server to
include:
• Strata ACD, Networked ACD (ACD + Unifier), and Call Center Reporting (TASKE or Insight)
• uMobilityTM
Other Advantages
The IPedge also provides the following benefits:
• Runs multiple communication applications built into one server platform
• Call processing
• Voice mail
• Unified messaging
• Meet-me conferencing and web collaboration
• Call Manager unified communications with Presence, IM, call control from PC, CRM
screen-pop integration, outbound dialing from any application, electronic document launch
• Enterprise Manager web-based centralized system administration is integrated with browser
access from your PC
• Simplifies and integrates multiple forms of communications to optimize business processes
• Leverage server-based technologies
• Low-profile chassis offers a sleek look and occupies minimum rack space
• Standard Rack-Mount allows mounting on an existing standard 19 inch server rack
• Survivability within or across the network providing business continuity when there is a
hardware or network failure, and by allowing IP telephones to fail over to an active server at
another location
• Redundant Power Supplies and hard disk drives (RAID) on the EM model ensure business
continuation after a single point of hardware failure
• Expanded memory and Ethernet capacity to allow for multiple advanced applications
• LINUX Operating System
• Provides a high level of scalability and security and is more resistant to virus attacks than
common desktop operating systems. However, a secure network with proper monitoring
capability is still recommended.
• Session Initiation Protocol (SIP)
• Open interface to external devices and applications.
• SIP based gateways are available to connect IPedge to analog and digital interfaces (FXS/
FXO/T1/PRI). See “Gateways” on page 22.

Overview
Operating Environment
IPedge General Description 04/13 5
• Gateways are not required for SIP trunking.
• A variety of SIP endpoints are available for specific needs including wireless, smartphone,
door phone, paging, etc. See Chapter 2 – Telephones and Peripherals for SIP approved end
points.
• NAT Traversal allows VoIP calls to take place easily while each telephone device and the
telephone system are all safely behind firewalls.
• Ease of installation and administration using Enterprise Manager
• Administration software is built into the platform
• Administration is accessed by web browser
• Centralized management of all locations, saving time, providing consistency, and
eliminating potential mistakes.
• One administration interface manages both IP PBX and voice mail, enabling new systems to
be setup quickly with less labor and training required
• Strata CIX systems can be networked with IPedge systems via IPedge Net to either add a
system to the network, or use the Strata CIX system as a gateway to IPedge for continued use of
digital telephones and trunks connected to the Strata CIX.
• Strata ACD running on a MAS or MicroMAS can connect to IPedge.
Operating Environment
The environmental requirements for the IPedge EC and EM systems are shown under “Operating
Environment.” on page 103.
Software
The following software is included and installed on the IPedge server:
• Linux Operating System
• Java, Apache TomCat, MySQL platform software
•IPedge Core (Call Processing, Media Server)
• Voicemail / Unified Messaging
• Net Server / Unified Communications (Call Manager)
• Meeting / Meet Me Conferencing / Web Collaboration
• Enterprise Manager / Web-based administration
Deployment
The administration software, Enterprise Manager is built into the platform which reduces
installation time. The Enterprise Manager can be securely accessed from any PC with Microsoft™
Internet Explorer version 7 or later, or Mozilla® Firefox® version 5 or later. The administrator can
view all the servers and all stations connected to each server in the enterprise in one consolidated
view which aids in planning the numbering scheme.
A single IP Address is required for IPedge Net IP routing configuration. IPedge Net IP
configuration is improved with the use of “Quick Access Guides” to all the programs required to
configure IPedge Net IP. It guides the administrator step-by-step through the configuration. The
Mozilla add-on ‘IE TAB’ is required to properly view some Enterprise Manager pages in Firefox.

Overview
Administration
6IPedge General Description 04/13
Administration
IPedge Enterprise Manager provides a web interface for users to configure data, manage, control
and maintain all components of these applications, and to coordinate the configuration of all
IPedge Solutions in an Enterprise System. The system can be administered remotely over the
Internet. No administration application is required on the user’s PC.
In a networked multi-site system, all nodes are administered through a single location which
provides centralized administration and database backup for the entire system.
Unified System Administration
IPedge Enterprise Manager is a web-browser based administration tool that unifies the
programming of both the IPedge Call Processing features and the Messaging Voice Processing
features.
• Enterprise Manager combines administration and management of the telephone system and
voice mail into combined menus, allowing technicians and system administrators to program
both together, and eliminate many duplicate steps.
• Several wizards support setup via integrated screens.
• User Profile is designed to record equipment, user privileges, and authenticate the users during
login. The User Profile allows organizing the equipment into domain groups of networked
systems and presenting them in a tree. The user can select from a pull-down list of equipment
they want to access for administration.
• Online Program Update makes updating to the latest version of software quick and easy.
Enterprise Manager can be accessed locally over the LAN or, with proper network security,
remotely over the Internet, and because it is used from the user’s Web browser, no special software
is required to be loaded on the user’s client PC. The Web browser must be Windows Internet
Explorer 7.0 or Firefox 5.0 and above. The Mozilla add-on ‘IE TAB’ is required to properly view
some Enterprise Manager pages in Firefox.
The Enterprise Manager application reduces the time required to manage multiple IPedge
equipment sites. It can manage a group of IPedge systems in a single session. The possible
situations when an administrator may need to configure multiple IPedge systems as a group
include:
• Multiple IPedge systems in an IPedge Net configuration.
• Setting up several IPedge systems, at different sites, through the dealership LAN at the same
time.
• Several sites, at different geographical locations, each with its own IPedge system, all managed
centrally over a WAN.
Toshiba’s personal administration tool integrated in Enterprise Manager using a User login, puts
telephone personalization in the hands of individual users, allowing them to easily program speed
dial buttons, feature buttons, Do Not Disturb functions, and even the name on their LCD displays,
using their PC’s Web browser. The benefits of this tool are as follows:
• No special software is required to be loaded on the user’s client PC.
• Administrator support is reduced because individual station users can program their own
telephones themselves.
• Using Enterprise Manager, every person within the organization can customize their telephone
to incorporate the features they use the most.
• Enterprise Manager is also very useful to system administrators, who can administer changes
for groups of users.