Trojan RECUMBENT 400 User manual

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RECUMBENT 400
RECUMBENT CYCLE
RECUMBENT CYCLE CARE, INSTRUCTION
AND ASSEMBLY MANUAL

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1. SAFETY INSTRUCTIONS 3
2. PRE-ASSEMBLY CHECKLIST 5
3. HARDWARE LIST 6
4. ASSEMBLY STEPS 8
5. COMPUTER FUNCTIONS 11
6. FITNESS TIPS AND TECHNIQUES 12
7. CONDITIONING GUIDELINES 13
8. WARM -UP AND COOL-DOWN 14
9. FREQUENTLY ASKED QUESTIONS 15
10. PARTS LIST 16
11 EXPLODED DRAWING 17
12. TROJAN 1YEAR LIMITED WARRANTY 18
13. TROJAN REPAIRS PROCEDURE 19

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1. SAFETY INSTRUCTIONS
It is the sole responsibility of the purchaser of TROJAN products to read the owner’s manual, warning labels and instruct
all individuals, on proper usage of the equipment. Understanding each and every warning to the fullest is important. If any
of these instructions or warnings are unclear please contact Trojan Customer Services on 0861 876 526 (0861Trojan),
within the Republic of South Africa.
The equipment is only intended for HOME USE and is NOT INTENDED FOR COMMERCIAL, INSTITUTIONAL AND/
OR STUDIO FACILITIES USE.
Contact TROJAN with any questions regarding this classication. It is recommended that all users of TROJAN be
informed of the following information prior to use.
HEALTH WARNING
• Beforestartinganyexerciseorconditioningprogramyoushouldconsultwithyourpersonalphysiciantoseeifyou
requireacompletephysicalexam.Thisisespeciallyimportantifyouareinactive,pregnantorsufferfromanyillness.
• Ifatanytimeduringexerciseyoufeelfaint,dizzyorexperiencepain,stopexercisingimmediatelyandconsultyour
physician.
• Toavoidmuscularpainandstrain,begineachworkoutbystretchingandwarmingupandendeachsessionbycooling
down and stretching.
ACCESS CONTROL
TROJAN recommends that all tness equipment be used in a supervised area. It is recommended that the equipment be
located in an access controlled area. Control is the responsibility of the owner. Keep children away from all equipment.
Parents or others supervising adults must provide close supervision of children if the equipment is used in the presence
of children.
INSTALLATION
TROJAN recommends that all equipment:
• Besecuredtoorsetuponasolid,levelsurfacetostabiliseandeliminaterockingortippingoverduringtraining.
• Besetupinsideyourhomeawayfrommoistureanddust(theequipmentisnotdesignedforoutdooruse).
• Besetupwithsufcientventilationtoensureproperoperation.
• Besetupwithsufcientspacearoundtheequipmentsothatallexercisescanbecompletedsafely.Itisrecommended
thatthereshouldbeatleast1mofspacearoundtheequipmentwhereaccessisrequiredtoexercise.
• Beinstalledbyourteamofinstallers.
PROPER USAGE
• Donotusetheequipmentinanywayotherthanasdesignedorintendedbythemanufacturer.Itisimperativethat
TROJAN equipment is used properly to avoid injury.
• Injuriesmayresultfromexercisingimproperlyorexcessively.
• YourTROJANequipmentshouldonlybeusedbyonepersonatatime.
• Becarefultomaintainyourbalancewhileusing,mounting,dismountingorassemblingyourTROJANequipmentto
avoid injury.
• DonotattempttoadjusttheseatorhandlebarswhileyouareonyourTROJANequipment.
• Servicingotherthantheproceduresinthismanualshouldbeperformedbyanauthorisedservicerepresentativeonly.

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1. SAFETY INSTRUCTIONS (CONT.)
INSPECTION
• Donotuseorpermituseofanyequipmentthatisdamagedorhaswornorbrokenparts.ForallTROJAN
equipment use only replacement parts supplied by TROJAN.
• Alwaysmakesurethatallnutsandboltsaretightenedpriortoeachuse.
• Maintainlabelsandnameplates–donotremovelabelsforanyreason.Theycontainimportantinformation.
• Equipmentmaintenance–preventativemaintenanceisthekeytosmoothoperatingequipment.Pleaseensurethat
you follow our maintenance tips to ensure the continued correct function of your TROJAN equipment.
• Beforeanyuse,examineallaccessoriesapprovedforusewiththeTROJANequipmentfordamageorwear.
• ShouldyourTrojanequipmentappeardamagedorworn,donotattempttouseorrepairtheequipmentyourself.
Please contact our service department on 0861 876526 (0861 Trojan) to arrange a repair.
OPERATING WARNINGS
• It is the purchaser’s responsibility to instruct all users as to the proper operating procedures of all TROJAN equipment.
• Keepchildrenawayfromallmovingparts.Parentsmustprovideclosesupervisionofchildreniftheequipmentisused
in the presence of children.
• Donotwearloosettingclothingorjewellerywhenusingtheequipment.Itisalsorecommendedthatuserstieup
long hair to avoid contact with moving parts.
• Ensurethatanyonenotusingtheequipmentstaysclearoftheuser,accessoriesandmovingpartswhilethemachine
is in operation.
USER WEIGHT LIMITATIONS
• ThisTROJAN RECUMBENT 400 Recumbent cycle maynotbeusedbypersonsweighingmorethan120kg.
SAVE THIS INSTRUCTION MANUAL FOR FUTURE USE AND REFERENCE
If any of these instructions or warnings are unclear please contact Trojan Customer Services on
0861 876526 (0861 Trojan), within the Republic of South Africa or visit www.trojanhealth.co.za.

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2. PRE ASSEMBLY CHECK LIST
ThankyouforchoosingtheTROJANRECUMBENT400.Wetakegreatprideinproducingthisproductandhopeitwill
providemanyhoursofqualityexercisetomakeyoufeelbetter,lookbetterandenjoylifetoitsfullest.
Yes,itisaprovenfactthataregularexerciseprogramcanimproveyourphysicalandmentalhealth.Toooften,ourbusy
lifestyleslimitourtimeandopportunitytoexercise.TheTROJANRECUMBENT400providesaconvenientandsimple
method to begin your assault on getting your body in shape and achieving a healthier lifestyle.
Before reading further, please familiarise yourself with the parts that are labelled.
Read this manual carefully before using the TROJAN RECUMBENT 400.
Hand Pulse
Seat
Rear Stabiliser
Consol
Upper
Adjustment Knob
Main Cover
Front Stabiliser
SPECIFICATIONS
Functions: Scan / time / speed / distance / calories / odometer / hand pulse
Tension control: Manual magnetic resistance
Weight of ywheel: 6kg
Set-upsize(mm): 1430(l)x666(w)x1030(h)
User weight: 120kg(maximum)
Seat Adjustment Knob
Backrest
Pedal

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3. HARDWARE LIST
Instructions for assembly
• Beforeyoustarttoassemble,pleasecheckthehardwarepackagingtomakesureallpartsareincluded.
Fig. 1

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3. HARDWARE LIST (CONT.)
Fig. 2
ITEM# DESCRIPTION QTY
26. H e x sc r e w M8 x 45 mm 2
34. Open Spanner and Screwdr iver 1
39. Washer M8-N 4
65. Spring Washer M8 4
85. Hex Screw M8 X 15 mm 11
86. Washer M8-C 13
87. Nut M8 4
88. Carr iage Screw M8 x 70 mm 4
93. Hex Wrench 6 mm (80x80) 1
94. Lug Closed Wrench SEG1314 1
45

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Instructions for assembly
• Unpackthecartonandplaceallpartsontheoorcarefully.
• Removethepackingmaterialandcheckallpartsareaccountedfor.
• Toolsareprovidedforuseinassembly.
4.ASSEMBLY STEPS
STEP 1: FRONT STABILISER ASSEMBLY
• AttachtheFrontStabiliser(55)ontotheMainFrame(1)with
twoM8x70mmCarriageScrews(88),twoM8-NWashers(39),
two M8 Spring Washers (65) and two M8 Nuts (87) using the Lug
Wrench (94).
STEP 2: REAR STABILISER ASSEMBLY
• AttachtheRearStabiliser(57)ontotheSeatTube(12)withtwo
M8x70mmCarriageScrews(88),twoM8-NWashers(39),two
M8 Spring Washers (65) and two M8 Nuts (87) using the Lug
Wrench (94).
STEP 3: SEAT TUBE ASSEMBLY
• RemovethePop-Pin(2)fromtheMainFrame(1)andslidetheSeat
Tube (12) into the Main Frame (1).Tighten using Pop-Pin (2).
NOTE: Pull the Pop-Pin (2) out of the Seat Tube when the distance
between Main Frame (1) and Seat Tube (12) need to be adjusted.Tighten
Pop-Pin (2) after adjustment.

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STEP 4: SENSOR WIRE ASSEMBLY
• PulltheSensorWireoutofthepostoftheMainFrame(1),then
slide the cable set through the lower hole of the Upper Upright (16).
STEP 5: UPRIGHT ASSEMBLY
• AttachtheUpperUpright(16)ontotheMainFramewiththreeM8
x15mmScrews(85)andthreeM8Washers(86)usingtheAllen
Key (93).
• RemovetheScrew(53)fromtheUpperAdjustment(52)usingthe
Open Spanner and Screwdriver (34).
• SlidetheLowerAdjustment(95)ontotheUpperAdjustment(52)
and secure into the hole of the Upper Upright (16) by tightening
the Screw (53) using the Open Spanner and Screwdriver (34).
STEP 6: CONSOL ASSEMBLY
• ConnecttheSensorWire(45)tothecableontheComputer(79).
• ConnecttheHandPulseSensorWires(51)tothecablesonthe
Computer (79).
• AttachtheComputer(79)totheUpperUpright(16)withScrew
(80) using the Open Spanner and Screwdriver (34).
4.ASSEMBLY STEPS (CONT.)
CAUTION:
Ensure that cables are not damaged
during assembly or when tightening screws.
CAUTION:
Ensure that cables are not damaged
during assembly or when tightening screws.
CAUTION:
Ensure that cables are not damaged
during assembly or when tightening screws.

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4.ASSEMBLY STEPS (CONT.)
STEP 7: SEAT ASSEMBLY
• AttachtheSeatPad(15)andBackrest(25)ontotheSeat
Tube(12)witheightM8x15mmScrews(85)andeightM8
Washers (86) using the Allen Key (93).
STEP 8: HANDRAIL ASSEMBLY
• AttachtheHandrail(18)ontotheSeatTube(12)withtwo
M8x20mmHexScrews(26)andtwoM8-CWashers(86)
using the Allen Key (93).
STEP 9: PEDAL ASSEMBLY
• AttachPedals(37,38)ontotheMainFramewiththeOpen
Spanner and Screwdriver (34). Ensure that you thread the
pedals on in the correct direction.
Recheck
all bolts and nuts are
tightened securely
before using the machine

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5. COMPUTER FUNCTIONS
COMPUTER INSTRUCTIONS
BUTTON:
MODE: Press to select all functions in sequence.
Hold the button for 2 seconds for total reset of all function values.
SET: Press to set function value.
RESET:  Presstoresetfunctionvalueandtomovebacktolastsetting 
stage. Hold the button for 2 seconds to reset all function values
and clear all functions.
FUNCTIONS:
SCAN: Automatically scans through all functions.
TIME:  Automaticallycountsupexercisetimeduringexercise.
  Automaticallycountsdownexercisetimefromtargettimeduringexercise.
SPEED:  Displayscurrentexercisespeedduringexercise.
DISTANCE: Automaticallycountsupexercisedistanceduringexercise.
 Automaticallycountsdownexercisedistancefromtargetdistanceduringexercise.
CALORIES: Automaticallycountsupcalorieconsumptionduringexercise.
 Automaticallycountsdowncalorieconsumptionfromtargetduringexercise.
ODO:  Automaticallycountsuptotaldistancefromallworkoutsessions.
You will not be able to reset this function value by pushing the RESET button.
PULSE: Displays current heart rate (beats per minute).
NOTE:
1. Computer automatically stops calculating after 4 minutes if there is no signal input.
2. Computer automatically shuts down after 4 minutes if there is no signal input.
3. Replace the batteries when the computer does not display or displays incorrectly.

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AEROBIC EXERCISE
•Aerobicexerciseisanysustainedactivitythatsendsoxygentoyourmusclesviayourheartandlungs.
•Aerobicexerciseimprovesthetnessofyourlungsandheart-yourbody’smostimportantmuscle.
•Aerobicexercisetnessispromotedbyanyactivitythatusesyourlargemuscleseg.arms,legsorbuttock.
Yourheartbeatsquicklyandyoubreathedeeply.
•Aerobicexerciseshouldbepartofyourexerciseroutine.
WEIGHT TRAINING
Alongwithaerobicexercisingwhichhelpsgetridofandkeepofftheexcessfatthatourbodiescanstore,weighttraining
isanessentialpartoftheexerciseroutineprocess.Weighttraininghelpstone,buildandstrengthenmuscle.Ifyouare
workingaboveyourtargetzone,youmaywanttodoalessamountofreps.
MUSCLE CHART
RECUMBENT 400 CYCLE
TheexerciseroutinethatisperformedontheRECUMBENT400cyclewilldevelopthelowerbodymusclegroupaswell
asconditionthecirculatorysystemandprovideagoodaerobicworkout.Thesemusclegroupsarehighlightedonthe
muscle chart below.
6. FITNESS TIPS AND TECHINIQUES
TrojanandtheHeartandStrokeFoundationhavejoinedforcestoKEEPSOUTHAFRICAMOVING.
TheHeartandStrokeFoundationSouthAfricaencouragesallSouthAfricanstomakeheart-healthychoices
thatincludedailyphysicalactivity,exerciseandabalanceddiet.UseTrojan,SA’sNo.1sellingHomeFitness
brandtogivesyoutheabilitytoboostyourtnesslevelandloweryourriskofcardiovasculardisease.
Visitwww.trojanhealth.co.zaforequipmentchoicesandexerciseprograms,and
www.heartfoundation.co.za for information on how to adopt a healthy lifestyle.
Trapezius
Posterior
Tricep
Latissimus Dorsi
Gluteals
Hamstrings
Gastrocnemius
Trapezius
Anterior
Pectoralis Major
Serratus Anterior
Biceps
Abdominal
Sartorius
Quadriceps
Tibialis

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7. CONDITIONING GUIDELINES
Howyoubeginyourexerciseprogramdependsonyourphysicalcondition.Ifyouhavebeeninactiveorareseverely
overweight,youmuststartslowlyandincreaseyourtimeontheequipment;afewminutesperworkout.Initially,youmay
beabletoexerciseonlyforafewminutesinyourtargetzone,however,youraerobictnesswillimproveoverthenextsix
toeightweeks.Don’tbediscouragedifittakeslonger.It’simportanttoworkatyourownpace.Ultimately,you’llbeable
toexercisecontinuouslyfor30minutes.Thebetteryouraerobictness,theharderyouwillhavetoworktostayinyour
targetzone.Pleaseremembertheseessentials:
•Haveyourdoctorreviewyourtraininganddietprogramstoadviseyouofaworkoutroutineyoushouldadopt.
•Beginyourtrainingprogramslowlywithrealisticgoalsthathavebeensetbyyouandyourdoctor.
•Monitoryourpulsefrequently.Establishyourtargetheartratebasedonyourageandcondition.
EXERCISE INTENSITY
Tomaximizethebenetsofexercising,itisimportanttoexercisewiththe
proper intensity.The proper intensity level can be found by using your heart
rateasaguide.Foreffectiveaerobicexercise,yourheartrateshouldbe
maintainedatalevelbetween65%and85%ofyourmaximumheartrate
asyouexercise.Thisisknownasyourtargetzone.Youcanndyourtarget
zoneinthetablebelow.
Duringtherstfewmonthsofyourexerciseprogram,keepyourheartratenearthelowendofyourtargetzoneasyou
exercise.Afterafewmonths,yourheartratecanbeincreasedgraduallyuntilitisnearthemiddleofyourtargetzoneas
youexercise.
Tomeasureyourheartrate,stopexercisingbutcontinuemovingyourlegsorwalkingaroundandplacetwongerson
yourwrist.Takeasix-secondheartbeatcountandmultiplytheresultsby10tondyourheartrate.Forexample,ifyour
six-secondheartbeatcountis14,yourheartrateis140beatsperminute.(Asix-secondscountisusedbecauseyour
heartratewilldroprapidlywhenyoustopexercising.)
Adjusttheintensityofyourexerciseuntilyour
heart rate is at the proper level.
For more information visit www.trojanhealth.co.za

10257 - 14
8.WARM-UP AND COOL-DOWN
WORKOUT GUIDELINES
Eachworkoutshouldincludethefollowingthreeparts:
Awarm-up,consistingof5to10minutesofstretchingandlightexercise.Aproperwarm-upincreasesyourbody
temperature,heartrate,andcirculationinpreparationforexercise.
Trainingzoneexercise,consistingof20to30minutesofexercisingwithyourheartrateinyourtrainingzone.
(Note:Duringtherstfewweeksofyourexerciseprogram,donotkeepyourheartrateinyourtrainingzonefor
longer than 20 minutes).
Acool-down,with5to10minutesofstretching.Thiswillincreasetheexibilityofyourmusclesandwillhelptoprevent
post-exerciseproblems.
EXERCISE FREQUENCY
Tomaintainorimproveyourcondition,planthreeworkoutseachweek,withatleastonedayofrestbetweenworkouts.
Afterafewmonthsofregularexercise,youmaycompleteuptoveworkoutseachweek,ifdesired.Remember,thekey
tosuccessismakeexercisearegularandenjoyablepartofyoureverydaylife.
SUGGESTED STRETCHES
The correct form for several basic stretches is shown at the right. Move slowly as you
stretch, never bounce.
1.Toe Touch Stretch
Standwithyourkneesbentslightlyandslowlybendforwardfromyourhips.Allow
yourbackandshoulderstorelaxasyoureachdowntowardyourtoesasfaras
possible.Holdfor15counts,thenrelax.Repeat3times.Stretches:Hamstrings,back
ofkneesandback.
2. Hamstring Stretch
Sitwithonelegextended.Bringthesoleoftheoppositefoottowardyouand
restitagainsttheinnerthighofyourextendedleg.Reachtowardyourtoesasfar
aspossible.Holdfor15counts,thenrelax.Repeat3timesforeachleg.Stretches:
Hamstrings,lowerbackandgroin.
3. Calf/Achilles Stretch
With one leg in front of the other, reach forward and place your hands against a wall.
Keepyourbacklegstraightandyourbackfootatontheoor.Bendyourfrontleg,
leanforwardandmoveyourhipstowardthewall.Holdfor15counts,thenrelax.
Repeat 3 times for each leg.To cause further stretching of the achilles tendons, bend
yourbacklegaswell.Stretches:Calves,achillestendonsandankles.
4. Quadriceps Stretch
Withonehandagainstawallforbalance,reachbackandgrasponefootwithyour
otherhand.Bringyourheelasclosetoyourbuttocksaspossible.Holdfor15counts,
thenrelax.Repeat3timesforeachleg.Stretches:Quadricepsandhipmuscles.
5. Inner Thigh Stretch
Sitwiththesolesofyourfeettogetherandyourkneesoutward.Pullyourfeet
towardyourgroinareaasfaraspossible.Holdfor15counts,thenrelax.Repeat3
times. Stretches: Quadriceps and hip muscles.
For more information visit www.trojanhealth.co.za

10257 - 15
9. FREQUENTLY ASKED QUESTIONS – RECUMBENT 400
1.The consol is showing the incorrect readings.
• Replacethebatteries.
2.The functions are not working properly or display incorrectly.
• Checkthattheconnectoronthebackoftheconsolispluggedincorrectly.
• Presstheresetbuttontotestiftheerrorhascorrecteditself.
• Replacethebatteries.
3.There is no pulse reading or the data displayed is unstable.
• Checkthatthereisaproperconnectionbetweenyourhandsandthehandpulseconnector(thehandpulse
 sensorswillnotoperatecorrectlyifyourskinisextremelydry.Moistenyourhandsandtryagain).
• Checkthattheconnectionwireisconnectedandisnotbroken.
• Replacethebatteries.
• Resetandcarefullyfollowtheinstructionsinthemanual.Ifdisplaydoesnotimprove,pleasecontact0861876526
(0861 TROJAN).
Note
• Avoidmovingyourhandswhileexercisingandholdthehandpulsesensorsrmlywhileexercising.Ifyoudomoveyour
handswhileexercising,givethecomputerafewsecondstoresampleanddisplayyourcorrectheartpulserate.
4. My Screen is dim
• Checkiftheunitisindirectsunlight.Moveifnecessary.Ifdisplaydoesnotimprove,pleasecontact0861876526
(0861 TROJAN).
5. Maintenance and cleaning.
• Useaclean,damp,softragtocleanthesurface.
• Useamilddetergenttocleanthedirtyspots.
• Donotuseasteelbrushorabrasiveclothtocleanthesurface.
• Immediatelyafterexercisewipeoffanysweatfromthesurfaceoftheequipment.Perspirationcontainssaltwhichcould
ruin the equipment.

10257 - 16
No. Description Qty No. Description Qty
1. Main Frame 1 37. Pedal (L) 1
2. Pop - Pin PAZ2540 1 38. Pedal (R) 1
3. Left Chain Cover 1 39. WasherØ18xØ9x2.0tNickel 4
4. Right Chain Cover 1 43. RoundSensorFixingPlasticSR-02 1
5. Small Plastic 1 44. RoundDrillPhilipsSelf-TappingScrewST4.0x16 1
6. Middle Plastic 1 45. Sensor 1
7. Large Plastic 1 46. Magnet 1
8. Inner Bushing PAJ565165 1 48. Hand Pulse Sensor (with End Cap) HP-09 2
9. Upper Frame Cover 1 49. RoundHeadPhilipsScrewM2.5x32 4
10. CounterSinkSelfTappingScrewST4.0x25 6 50. M2.5 Nut 4
11. TrussPhilipsScrewM4x15 2 51. Hand Grip Pulse Wire 2
12. Seat Tube 1 52. Upper Adjustment 1
13. CrankandIronBoard 1 53. TrussPhilipsScrewM5x25 1
14. End Cap 2 55. Front Stabiliser 1
15. Seat Pad 1 56. Front Bushing Assembly 2
16. Upper Upright 1 57. Rear Stabiliser 1
17. Belt 938J6 1 58. Adjust Supporter PCZ16-ZTX 2
18. Handrail 1 59. End Cap PAA6015 2
19. TrussPhilipsScrewM4x10 2 65. SpringWasherM8x2.0tNickel 4
20. Truss End Cap 2 79. Computer 1
21. HDR Foam Grip 2 80. RoundPhilipsScrewM5x8 4
22. Belt Wheel NEA24020 1 85. TrussHexScrewSAE81546Chrome 11
23. Wheel PBK1416 1 86. WasherØ18xØ9x2.0tChrome 13
24. RoundHeadScrewM5x28 1 87. Nut M8 4
25. Backrest 1 88. TrussCarriageScrewM8x70Nickel 4
26. TrussHexScrewM8x45 2 89. Oiled Seal 2
27. Magnetic Wheel NCZ232142 1 90. Rubber Pad 4
28. Nut3/8"x26 2 91. Guide Thread 1
29. WasherØ18xØ10x2.0t 2 93. HexWrench6mm(80x80) 1
30. U Shaped Iron Plate NAU109 2 94. Closed Lug Wrench SEG1314 1
31. Adjustment Screw SAZ63510 2 95. Lower Adjustment 1
32. Nut M6 2 96. FoamSticker 2
34. Opened Wrench and Screwdriver 1 111. Lucid Belt 1
10. PARTS LIST

10257 - 17
11. EXPLODED DRAWING

10257 - 18
12.TROJAN 1YEAR LIMITED WARRANTY
The Manufacturer hereby provides a warranty to the original purchaser of this product (‘the Consumer’) that this
productwillbefreeofmanufacturingdefectsinmaterialsandworkmanshipwhichundernormal,personal,familyor
householduse(commercialuseexpresslyexcluded)manifestthemselveswithinthe1yearfromthedateofpurchase.
EXCLUSIONS
• Thewarrantydoesnotincludeandwillnotbeconstruedtocoverproductsdamagedasaresultofdisaster;misuse;
commercial use; use not in accordance within the written instructions included with the product; abuse and/or any
non-authorised modication of the product, incorrect installation of the product or normal wear and tear.
WAIVER
The warranty and the obligations of the manufacturer provided herein are in lieu of, and the consumer, waives all other
warranties,guarantees,conditionsorliabilities,expressorimplied,arisingbylaworotherwise,includingwithoutlimitation,
any obligation of the manufacturer in respect of any injury, loss or damage (direct, indirect or consequential) arising out of
the use of, or inability to use this product and whether or not occasioned by the manufacturer’s negligence or any act or
omission on its part.
PROOF OF PURCHASE
Any claim in terms of the warranty must be supported by a proof of purchase or a warranty number.Warranty numbers
can be issued through contacting our call centre on 0861 876526 (0861 Trojan), or online at www.trojanhealth.co.za.
If such proof is not available, then notwithstanding anything to the contrary herein, the service agent’s prevailing charges
for services/repairs including call-out and/or spares will be payable by the consumer upon collection or delivery of the
repaired product.
During the warranty period the product may only be serviced and/or repaired by the manufacturer’s duly authorised
agent(s).

10257 - 19
13.TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
ShouldyouexperienceanyfaultsorbreakdownsonyourTrojanequipment,pleaseadheretothefollowingprocedureto
have the fault rectied speedily and professionally.
 • Donotreturntheproducttothestore*
 • Call0861 Trojan (0861 876526) to log the faulty product (under warranty or out of warranty)
 • Theoperatorortechnicaladvisorwilltryidentifythefault,andwillbookaserviceteamcallout.
 • Theserviceteamwillendeavourtoxtheprobleminyourhomeonanagreeddateandtime.
 • Onlyifthefaultcannotberepairedintheconvenienceofyourhome,willtheserviceteamtakethe
faultyproductbacktotheservicecentre.
 • Itemsrepairedinourservicecentrewillbereturnedtoyourhomeonanagreeddateandtime.
* Note:
Should you live in an outlying area, it may be necessary to return the product to the store nearest to you. Our service operator
will advise you of your repair procedure.
2. Cost of Repairs
2.1 Under warranty
 • Anyitemsstillunderwarrantywillberepairedfreeofcharge,aslongasitcomplieswiththetermsandconditions
of the warranty. (refer to “warranties” section in this manual)
 • AnyitemsthatneedtoberepairedthatareNOTcoveredinthewarrantywillbefortheconsumer’sexpense.A
quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs
being conducted.
2.2 Out of Warranty
 • Anyitemsthatneedtoberepairedoncethewarrantyhasexpiredwillbefortheconsumer’sexpenseincluding
the call out fee. A quote for the repair/replacement of these items will be provided to the consumer for approval
prior to repairs being conducted.
www.trojanhealth.co.za
QUALITY GUARANTEE
YEAR
WARRANTY
0861 876526
0861 TROJAN
✆
Manufactured For Masstores (Pty) Ltd.
16 Peltier Drive, Sunninghill, Ext 6, Sandton, 2146,
South Africa.
If this product proves to be faulty during
normal use due to defective materials or
workmanship. Refer to user manual or
website for terms and conditions.
Please call us for any
product queries, after
sales support, repairs
or installations.
#11M11T014