US Steam Falcon Plus User manual

User Manual
Falcon Plus / US2100 Steam Cleaner
1
US STEAM® Corporate Office
2440 Chambers Street, Ste A
Venus, TX 76084
[phone]

2
Part Order Number
(1) Extension Wands FAL0019
(2) Floor Brush FAL0112
(3) Large Triangle Brush FAL0113
(4) 1-Hole Nozzle FAL0114
(5) 3-Hole Nozzle FAL0115
(6) 3” Triangle Nylon Brush Sold as kits
(7) 3” Round Nylon Brush Sold as kits
(8) 3” Round Nylon Brush Sold as kits
(9) 1” Round Nylon Brush Sold as kits
(10) 1” Round Brass Brush Sold as kits
(11) Hose FAL7941
Order accessories at www.ussteam.net. or call [phone]
(3)
(4)
(6)
(5)
(7) (8)
(9) (10)
(11)
(1) (2)

Table of Contents
3
Quick Start Guide ________________________________________________ 4
Refilling ________________________________________________ 5
Descaling ________________________________________________ 6
Trouble Shooing ________________________________________________ 7
How to Clean ________________________________________________
Bed Bugs ________________________________________________ 8
Floors ________________________________________________ 8
Carpet ________________________________________________ 8
Carpet Stains ________________________________________________ 8
Kitchen ________________________________________________ 8
Counter Tops ________________________________________________ 9
Refrigerator ________________________________________________ 9
Bathrooms ________________________________________________ 9
Notices ________________________________________________ 10
Warranty ________________________________________________ 11
STEAM GENERATED BY THIS MACHINE IS EXTREMLY HOT
AND WILL CAUSE INJURY IF IT COMES IN CONTACT WITH
THE SKIN OR EYES.
ØUse only as directed in the user manual (download at www.ussteam.net/manuals).
ØNever place any body part in front of the steam nozzle.
ØOnly aim the steam nozzle at the cleaning area.
ØNever unscrew drain plug while steamer is hot.
ØUse only a 10 or12 gauge / 15AMP rated or higher extension cord. Max 25ft length.
ØOnly add tap water to the tank –NO CHEMICALS.
ØDo not operate or leave unattended around children.
ØAlways turn OFF when not in use.

Quick Start Guide
4
1) FILL TANK WITH WATER
ØRemove the safety cap by pressing down and turning counter-clockwise.
ØPour tap water into the steamer, stopping 1” from the rim of the tank.
ØOver filling the boiler tank will not allow the steamer to heat properly.
ØDo NOT put cleaning fluids in the steamer. This will VOID the warranty.
2) CONNECT HOSE
ØLift the socket cover on the front of the steam cleaner.
ØInsert the square end of the hose into the socket until you hear a “click”.
3) PLUG INTO ELECTRICAL OUTLET
ØPlug the power cord into an outlet.
ØThe steam cleaner should be the only appliance plugged into the outlet.
ØUse only a 10-gauge 15AMP extension cord with maximum length of 25ft.
4) POWER ON THE STEAM CLEANER
ØPress the Power button.
ØDo Not press the Steam button until ready to use.
5) THE STEAMER IS READY TO USE
ØIt will take 10 minutes before your steamer is ready to use.
ØPressure gauge will read greater than 4.
ØThe green steam ready light will turn on.
5) STEAM PRESSURE CONTROL
ØPress the Steam Release button when ready to use.
ØPress the Hot Water button.
ØBoth buttons can be in the ON position during use.
6) BLEED THE HOSE BEFORE USING
ØPurge excess water from the hose by using the low steam setting for about 10 seconds.
ØSelect Cleaning Attachment.
7) SHUT DOWN PROCEDURE
ØTurn off Power and Steam buttons.
Power
During use, the green Steam
Ready light will turn off or may
blink indicating the boiler is
heating.
2
STEAM RELEASE HOT WATER
LOW MEDIUM HIGH HOT WATER
Steam Ready

5
Refilling
When to refill your steamer:
ØThe orange low water indicator light turns on.
ØThe pressure gauge stays (below 2 bars).
ØAmount of steam is very light and moisture content is low.
Low Water Light
How to refill your steamer:
1) Press the power button to the “OFF” position.
2) Leave Steam Release Button “ON”
3) Pull the spray trigger handle until pressure gauge reads
”0” (zero).
4) Remove safety cap.
ØCover the safety cap with a towel, press down on cap
and turn cap very slowly, counter-clockwise.
ØYo u wi l l h e a r s o me s t e a m e sc a pi n g.
ØKeep the towel over the cap.
ØRemove the safety cap.
5) Replace safety cap and hand tighten the cap turning by it
clockwise until tight.
6) Plug the steam cleaner in and press the ON/OFF.
ON
OFF
THE DIAL ON THE PRESSURE GAUGE MUST READ ZERO BEFORE
REMOVING THE SAFETY CAP.
REMOVING THE SAFETY CAP UNDER PRESSURE CAN RESULT IN
SERIOUS INJURY
Remove ONLY after the steamer has cooled
for at least 10 minutes and the pressure gauge
reads “0”.

Accessory Cleaning, Descaling & Troubleshooting
6
ACCESSORY CLEANING –AFTER EACH USE
Always wash accessory brushes with warm soapy water after each use. All accessories can be
cleaned with dish soap, except for the flexible hose.
DESCALING
Yo u wi l l n e e d t o d e s c a l e y ou r s t e a mer e v e r y 6 m o nt hs . Mi n er a l d e p osi t s f r o m h ar d w at e r w i l l l i n e
the bottom of the boiler decreasing performance.
Yo u m u st d e s c a l e e v e r y 6 m on t hs o r w he n y o u n ot i c e a d e c r e as e i n s t e a m p r e s su re .
Directions:
1) Unplug the steamer from the electrical outlet.
2) Wait at least 30 minutes or until st e amer ha s cooled bef ore starting the
descaling process.
3) Lift the steamer until you have access to the drain plug located on the
bottom of the steamer.
4) Locate the black rubber drain cap (figure 1).
5) Remove by the hand, the drain plug allowing water to drain completely
from the boiler (figure 2).
ØUse a catch container (figure 3).
ØDo NOT lose the black cap covering the drain plug.
5) Replace the drain plug and tighten by hand.
6) Remove safety cap by pressing and turning counter-clockwise.
7) Add descaling solution:
ØDescaling Solution: 2 cups of vinegar and 2 cups of water.
8) Let the descaling solution sit in the boiler for at least 30 minutes.
9) Lift steamer and remove drain plug allowing descaling solution to drain
from the boiler.
10) Replace the drain plug and tighten.
Rinse:
1) Remove safety cap and fill steamer with tap water.
2) Remove drain plug allowing water to drain from the boiler.
3) The water should be clear and no mineral deposits.
ØYo u m ay n e e d t o r e p ea t t h e r i n s e c y c l e u nt i l t h e e x i t i ng wa t e r f r o m
the boiler is clear.
4) Replace drain plug and tighten.
5) Steamer is ready for use.
Black Drain Cap
(figure 1)
Remove Drain Plug
(figure 2)
Use Catch Container
(figure 3)

7
Trouble Shooting
Problem Possible Solution
No Power.
1) Check the circuit breaker for tripped breaker.
2) The steamer should be the only appliance plugged into the
electrical outlet.
3) Are you using an extension cord? If so,
Use only a 10 or 12
gauge 15AMP extension cord with maximum length of
25ft.
The
steamer is ready for use but steam does
NOT release from the hose.
1) Check hose connection.
Ø
Yo u wi l l a h e a r “ c l i c k” w he n t h e h o se c o nn e c t s c o r r ec t l y
to the steamer.
2) Is the Steam Release button “ON”?
3) Is the pressure greater than 3? It takes 10 minutes for the
steamer to reach temperature.
4) Is the orange low water light on?
ØAdd water and restart. See page 5 for instructions.
Wat e r i s exi t ing the hose while the steamer
is heating.
Is either
the Steam Release or HOT Water buttons in the ON
position?
ØTurn both to the OFF position and continue heating.
Steamer takes longer than
15 minutes to heat
Step # 1
The
steamer may have too much water in the boiler not
allowing it to heat properly.
1) Make sure the steamer is cool to the touch.
2) Remove safety cap.
3) Turn over steamer and drain 1 cup of water from the boiler.
4) Replace and tighten safety cap.
5) Turn ON.
Steamer takes longer than
15 minutes to heat
Step # 2
Have you descaled the boiler? Your steamer needs to be
descaled every 6 months or when you notice a reduction in
steam pressure.
ØSee Page 6
If you are still having problems, contact our service team at [phone]

Work Techniques
8
Floors
ØTile –Va c u u m o r p r e -sweep, then use a large floor or triangle brush at low or medium steam.
ØTile Grout –Use the 1” nylon round brush on low or medium steam.
ØMarble Floors -Use the same techniques as used for wood floors, keeping heat and moisture
off the surface as much as possible. Always use Marble conditioner after cleaning. SOME
MARBLE SURFACES CAN DISCOLOR.
ØVinyl or Wood –Use the large floor brush with a bonnet at low steam volume.
WHEN STEAMING AWOOD FLOOR, NEVER LET BRUSH STAND IN ONE PLACE WHILE
STEAM TRIGGER IS ON.ALWAYS KEEP BRUSH MOVING.GO OVER AREA TWO OR
THREE TIMES AS NEEDED.
Carpets
We do not recommend thi s steam clea ner for cleaning la rge car peted areas but rather f or spot
cleaning. Carpet fibers melt at temperatures 300ºF and above.
Carpet Stains
If the stain is only on the surface of the carpet, it can be removed by shooting the steam against
the spot from the side, 1" above surface. Hold a towel on the other side to catch the residue. This
prevents driving the particles deeper into the fibers.
Kitchen
ØSink: Use the 3” nylon round brush or small triangular brush with the 3-hole nozzle on
medium steam.
ØStovetop: Use the 3” round brush or small triangular brush with the 3-hole nozzle at
low/medium steam.
ØBurners: Use the 1” round brush attached to the 1-hole nozzle for cleaning burners.
ØOven Interior: Use the 1” brass round brush attached to the 1-hole nozzle.
Bed Bugs & Dust Mites
Bed bugs and dust mites live close to their food source. Steam will kill bed bugs on
contact.
To eliminate, you must kill the bugs and their larva.
ØUse large triangle brush with bonnet.
ØSteam mattresses, areas around bed, and all base boards.
ØBugs will die on contact so you will need to vacuum over treated areas.
ØMattress will be damp so let it air dry before putting on linens.
ØIt may take more than one cleaning to kill all bugs and larva.

Cleaning
9
Countertops
ØMethod 1 -Use 3” round brush with 3-hole nozzle in slow, back and forth movements to cover
area being cleaned at low or medium steam. Wipe with clean cotton towel.
ØMethod 2 -Use the large triangular brush with a bonnet. Pre-heat towel 3 to 5 seconds. Clean
surface using back and forth movements.
Refrigerator: Please remove food, bins and shelves from the refrigerator before cleaning.
ØExterior Surfaces –Use the large triangular brush with a bonnet on low or medium steam.
ØInterior Surfaces –Use the 3” round brush or small triangular brush with the 1-hole nozzle on
low or medium steam. Use separate towel to wipe up loosened dirt.
ØNever use hot steam on cold glass.
ØDoor Moldings –Use the 1” nylon round brush with the 1-hole nozzle. Use separate towel to
mop up loosened dirt.
Dishwasher
ØUse the 1-hole nozzle on low or medium steam to clean out corners and edges.
Bathroom
ØMirrors/Glass/Windows Use the squeegee tool on the LOW steam setting.
Toilets -DO NOT PUT THE BRUSH OR HOSE HANDLE UNDER WATER
ØExterior cleaning uses the small triangular brush with the 3-hole nozzle on low or medium
steam.
ØInterior cleaning use the 1” nylon round brush with the 1-hole nozzle for cleaning on low or
medium steam. Start from the top of the toilet and work down to the base.
Bathtub/Shower
ØFiberglass –For crevices use the 1” nylon brush with the 1-hole nozzle. Use large triangle
brush with bonnet on walls.
ØCeramic –Use the large triangular brush with a bonnet on low steam setting to avoid
scratching surface.
ØShower door –Use the large triangle brush with a bonnet on the low steam setting.

Notices / Warnings
10
Read all instructions before using this steam cleaner.
WA R N I N G :STEAM GENERATED BY THE FALCON PLUS IS EXTREMLY HOT AND MAY
CAUSE INJURY IF THE STEAM COMES IN DIRECT CONTACT WITH THE SKIN OR EYES.
USE AS ONLY AS DIRECTED BY THIS MANUAL AND ONLY AIM THE STEAM HANDLE AT
THE CLEANING AREA.
ØDO NOT leave the steam cleaner unattended while plugged in.
ØTurn off all controls and unplug the electrical cord when not in use, when moving to another location and
before servicing.
ØDO NOT use with a damaged cord or plug. If the steam cleaner is not working as it should, has been
dropped, damaged, left outdoors or dropped into water, call for service before using.
ØNEVER attempt to disassemble this steamer in a way not instructed in this manual.
ØDO NOT handle the electrical plug with wet hands.
ØDO NOT use near children.
ØDO NOT pull or carry by power cord. Keep cord away from heated surfaces.
ØALWAYS set safety switch on hose handle into the locked position when not in use.
ØKeep body, hands, and feet away from accessories or nozzle when steam is in active use.
ØNot setting safety switch to locked position could result in an injury.
ØALWAYS test a small area before cleaning a large area on any type of surface to make sure no damage will
occur.
ØDO NOT expose machine to freezing temperatures while not in use.
ØThis appliance is not rated for use in explosive environments.
ELECTRICAL CONNECTIONS
The steam cleaner uses 110 Volts and will pull 13.1 Amps. It should be the only appliance plugged into an
outlet.
ØUse only a 12 gauge / 15AMP rated or higher extension cord.
ØAny alteration of electrical cord supply on this steam cleaner will void all warranties.
ØTo lesson the possibility of tripped breakers, remove other appliances from the circuit being utilized by the
steamer. The combined electrical amperage of other equipment and the steam cleaner together may cause a
circuit breaker to trip.
ØAlways press the power button to OFF before you unplug the unit.
ØRemoving the ground prongs from the power cord will void any and all warranties and can cause risk of
shock or injury
KEEP FOR YOUR RECORDS.THIS MANUAL MUST BE RETAINED FOR FUTURE
REFERENCE.PLEASE READ, UNDERSTAND AND FOLLOW THE INSTRUCTIONS AND
WA R N I N G S CONTAINED IN THIS MANUAL BEFORE USING THIS VA P O R STEAM CLEANER.
In order to reduce the risk of fire, electric shock, personal injury or damage to property, follow these
instructions carefully. When using electrical appliances, basic safety precautions should be followed.

Warranty
11
SERVICE AND SUPPORT
Many issues can be resolved by calling our service center at [phone] / Monday-Thursday 9am-5:00pm
CST, Friday 8-Noon.
Before returning your steamer for service, please contact us by phone [phone] or through email at
[e-mail]. Our customer service representative will explain how you must package and ship your
Steamer to prevent further damage. You will be responsible for all shipping cost.
Ship to:
US Steam
2440 Chambers Street
Ste A
Venus , TX 7608 4
ATTN: Repairs
WA R R A N T Y
Yo ur s t e a me r c o me s w i t h a w a r r an t y w h i c h b ec o m es e ff e c t i v e o n t h e d a t e o f p u r c ha s e f r o m U S ST E AM a n d i s
granted to the initial customer and is nontransferable. Any claims under this warranty must be made before the
end of the applicable warranty period.
Yo ur s t e a me r i s w a r ra n t i e d f o r a p e r i od o f 1 -year from original date of purchase for defective material, parts,
and workmanship. The warranty EXCLUDES accessories, attachments and normal wear parts, when used in
accordance with operating instructions under normal and reasonable use.
During the term of the warranty, all labor and parts to place your product in proper operating condition will be
a covered service. EXTENDED warranty covers 4 additional years for defective parts, boiler, heating element
and housing. Extended warranty does not include labor cost and return shipping. US Steam’s responsibility is
limited to repair, replacement, credit or refund, any of which may be selected by US Steam at its sole
discretion.
The limited warranty covers only defects arising from normal use and does not include malfunctions or failures
arising from: misuse, abuse, neglect, alteration, usage not in accordance with user manual and instructions,
depletion of consumables, acts of nature or damage caused by repairs where such repairs were made without
US Steam’s express approval.
Warranty is Void:
§Damage due to misuse, abuse, negligence, and normal wear related to the product usage.
§Any repair or attempted repairs outside of the US Steam Service Center will void all warranties.
§Lack of proper maintenance or use not in accordance with the provided instructions and/or owner’s manual.
§Disassembly or attempted disassembly of your steamer.
§If the steamer is designated for residential but utilized in a commercial application.
§Using an improper electrical source such as using an extension cord that is not at least 12 gauge / 15AMP
rated or higher extension cord
§Adding chemicals or cleaning solution to the boiler or reservoir tank.
§Parts subject to wear and tear not determined defective or items such as O-rings, brushes, hoses,
accessories.
GOVERNING LAW, JURISDICTION AND COSTS
All disputes arising out of or related to the warranty shall be governed by the laws of the State of Texas. In the
event the customer and US STEAM® LLC are unable to resolve any customer dispute, and any collection
action, suit, or other judicial proceeding is commenced, the prevailing party in any such action, suit, or
proceeding shall be entitled to recover any cost and attorney fees incurred.

Restaurants
Hospitals
Floors, Kitchen, Grills & Bathrooms
Chemical free cleaning in all food prep and storage areas. A Better Way to clean
floors and bathrooms.
Patient Beds, Chairs & Hospital Curtains
Steam is a proven killer of virus and infection causing germs. Steam can
sanitize areas too difficult to treat with chemicals.
Delis, Freezers & Butcher Areas
Chemical free cleaning in areas of food storage and preparation.
Desk, Tables & Partitions
Cleaning with steam guarantees a clean, germ-free work environment increasing
productivity, employee retention and reducing sick days.
High Touch Areas, Bathrooms, Locker Rooms, and Gym Mats
Steam kills on contact, no dwell time.
Equipment, Lockers and Saunas
Kill viruses and germs found on workout equipment and gym floors.
Toys, Playgrounds & Beds
Steam clean high touch areas where kids pass germs. Extreme cleaning with
steam can reduce sick days for kids and employees.
Seats and Floors
Combine steam and extraction into one system for more efficient detailing.
A Better Way to Clean
Grocery
Offices
Schools
Gyms
Day Cares
Automotive
Corporate Office
2440 Chambers Street, Ste A
Ven u s , T X 76 0 8 4
[phone]
12