Vendo VUE 30 User manual

i02/2006
TABLE OF CONTENTS

ii 02/2006
Table of Contents
Safety S-1 - S-17
Commitment to Safety ..................................................................................S-2
Vendor Installation ........................................................................................S-3
Electrical Hazards .........................................................................................S-7
Mechanical Hazards .....................................................................................S-10
Refrigeration Hazards ...................................................................................S-11
Temperature Hazards ...................................................................................S-11
Substitutions and Modifications ....................................................................S-12
Consumer Safety Warning ............................................................................S-14
Parts, Sales, and Service Centers ................................................................S-15
Parts, Sales, and Service Centers for Latin America ....................................S-16
General Information G-1 - G-8
General Information ......................................................................................G-2
Initial Set-up ..................................................................................................G-3
Tray Label Installation ...................................................................................G-5
Loading Instructions ......................................................................................G-6
Vend Mechanism Part Description ................................................................G-6
Cleaning Information CL-1 - CL-4
Care and Cleaning ........................................................................................CL-2
Programming P-1 - P-29
Vec 15 Programming Operation ....................................................................P-2
Diagnostics ...................................................................................................P-3
Coin Payout ..................................................................................................P-3
Tube Fill ........................................................................................................P-4
Test Mode .....................................................................................................P-4
Calibration .....................................................................................................P-7
Cash Data .....................................................................................................P-11
Sales Data ....................................................................................................P-11
Discount Counter ..........................................................................................P-11
Free Counter .................................................................................................P-12
Set Price .......................................................................................................P-12
Configuration .................................................................................................P-14
Door Closed Password .................................................................................P-15
Set Language ................................................................................................P-16
Set Clock .......................................................................................................P-16
Lighting .........................................................................................................P-17
Refrigeration .................................................................................................P-18
Sales Block ...................................................................................................P-21
Discount ........................................................................................................P-24
Override ........................................................................................................P-27
Custom Message ..........................................................................................P-28

iii 02/2006
Return ...........................................................................................................P-28
Cabinet Parts C-1 - C-11
Cabinet Assembly .........................................................................................C-2
Refrigeration Assembly .................................................................................C-4
Lighting Assembly .........................................................................................C-5
Power Distribution Assembly ........................................................................C-6
Harness Quick Guide .........................................................................................C-10
Shelves & Trays Parts ST-1 - ST-5
Shelves & Trays Assembly ............................................................................ST-2
Tray Assembly ...............................................................................................ST-3
Door Parts D-1 - D-25
Door Assembly ..............................................................................................D-2
Hand Assembly .............................................................................................D-6
Z Housing Assembly .....................................................................................D-8
Y Rail Assembly ............................................................................................D-9
X Rail Assembly ............................................................................................D-13
X Axis Carraige Assembly .............................................................................D-15
Keypad Assembly .........................................................................................D-17
Coin Entry & Coin Return Assembly .............................................................D-18
Delivery Hopper & Flap Assembly ................................................................D-20
Delivery Hopper Assembly ............................................................................D-22
T-Handle Lock Assembly ..............................................................................D-24
Maintenance M-1 - M-9
Preventative Maintenance Suggestions ........................................................M-2
Lubrication Guide ..........................................................................................M-2
Refrigeration Operation .................................................................................M-3
Refrigeration Parts Description .....................................................................M-6
Troubleshooting T-1 - T-14
Parts Return Procedure ................................................................................T-2
Error Codes ...................................................................................................T-3
General Machine Troubleshootiong ..............................................................T-10

S-1 04/2005
SAFETY SECTION

S-2 04/2005
A COMMITMENT TO SAFETY
SandenVendo America is committed to safety in every aspect of our product design.
SandenVendo America is committed to alerting every user to the possible dangers
involved in improper handling or maintenance of our equipment. The servicing of any
electrical or mechanical device involves potential hazards, both to those servicing the
equipment and to users of the equipment. These hazards can arise because of improper
maintenance techniques. The purpose of this manual is to alert everyone servicing
SandenVendo America equipment of potentially hazardous areas, and to provide basic
safety guidelines for proper maintenance.
This manual contains various warnings that should be carefully read to minimize the risk
of personal injury to service personnel. This manual also contains service information to
insure that proper methods are followed to avoid damaging the vendor or making it unsafe.
It is also important to understand these warnings are not exhaustive. SandenVendo
America could not possibly know, evaluate, or advise of all of the conceivable ways in
which service might be done. Nor can SandenVendo America predict all of the possible
hazardous results. The safety precautions outlined in this manual provide the basis for
an effective safety program. Use these precautions, along with the service manual, when
installing or servicing the vendor.
We strongly recommend a similar commitment to safety by every servicing organization.
Only properly-trained personnel should have access to the interior of the machine.
This will minimize the potential hazards that are inherent in electrical and mechanical
devices. SandenVendo America has no control over the machine once it leaves the
premises. It is the owner or lessor’s responsibility to maintain the vendor in a safe
condition. See Section I of this manual for proper installation procedures and refer to
the appropriate service manual for recommended maintenance procedures. If you have
any questions, please contact the Technical Services Department of the SandenVendo
America office nearest you.
SAFETY RULES
• Place and store unit inside. Outdoor use or storage voids warranty.
• Read the Safety Manual before installation or service.
• Test for proper grounding before installing to reduce the risk of electrical shock and
fire.
• Disconnect power cord from wall outlet or air dam before servicing or clearing product
jams. The vending mechanism can trap and pinch hands.
• Use only fully-trained service technicians for Power-On servicing.
• Remove any product prior to moving a vendor.
• Use adequate equipment when moving a vendor.
• Always wear eye protection, and protect your hands, face, and body when working
near the refrigeration system.
• Use only authorized replacement parts.
• Be aware of inherent dangers in rocking or tipping a vending machine.

S-3 04/2005
SECTION I: VENDOR INSTALLATION
A. Vendors are large, bulky machines of significant size and weight. Improper
handling can result in injury. When moving a vendor, carefully plan the route to be
taken and the people and equipment required to accomplish the task safely.
B. Remove all tape, shipping sealant, and Styrofoam from the vendor. Loosen
any shipping devices used to secure interior parts during shipping. Remove the
wooden shipping base attached to the vendor base by the vendor leveling screws.
Make certain the leveling screws are in place and functional.
C. Position the vendor three to four inches (7.6 cm to 10.2 cm) from a well-constructed
wall (of a building or otherwise) on a flat, smooth surface.
IMPORTANT: The vendor requires three inches (7.6 cm) of air space from the wall
to ensure proper air circulation to cool the refrigeration unit.
D. Adjust the leveling screws to compensate for any irregularities on the floor surface.
Ideally, no adjustment will be necessary and the leveling legs will be flush with the
bottom of the vendor. A spirit level is a useful aid to level the vendor. When the
outer door is open, it will remain stationary if the vendor is properly leveled. Vendors
must be level to ensure proper operation and to maintain stability characteristics.
Do not add legs to the vendor. The leveling legs shall not raise the vendor
more than 1 1/8 inch above the ground.
E. Check the manufacturer’s nameplate on the left or right side of the vendor’s cabinet
to verify the main power supply requirements of the vendor. Be sure the main
power supply matches the requirements of the vendor. To ensure safe operation,
plug the vendor only into a properly grounded outlet.
DO NOT USE EXTENSION CORDS.
F. Recommended voltage specs = volts required + amps of circuit.
NOTE: Any power supply variance more than + 10% may cause the vendor to
malfunction.
* Power outlets must be properly grounded.
* Power outlets must be properly polarized, where applicable.
Test the outlets using the following information.
(Refer to Figure 1 on Page S-4.)

S-4 04/2005
FIGURE 1

S-5 04/2005
SECTION I: VENDOR INSTALLATION (CONTINUED)
For Type 1 and Type 2 outlets, test for Grounding and Polarization as follows:
1. With a test device (volt meter or test light), connect one probe to the receptacle’s
neutral contact and the other to the live contact. The test device should show a
reaction.
2. Connect one probe to the receptacle’s earth contact and the other to the live
contact. The test device should show a reaction.
For Type 3 through Type 5 outlets, test for Grounding as follows:
1. With a test device (volt meter or test light), determine which of the receptacle’s
power contacts is the live contact.
A. Connect one probe to the receptacle’s earth contact.
B. Connect the second probe to the left (or upper) power contact. If a
reaction occurs, this is the live power contact. If a reaction does not occur,
move the second probe to the right (or lower) contact. A reaction should
occur, indicating that this is the live power contact.
2. Connect one probe to the receptacle’s live power contact (as determined in step
1). Connect the second probe to the other power contact (neutral). The test
device should show a reaction.
IF THE ABOVE CONDITIONS ARE NOT MET FOR THE GIVEN OUTLET
TYPE, CONTACT A LICENSED ELECTRICIAN AND HAVE THE
NECESSARY CORRECTIONS MADE.

S-6 04/2005
G. Door Support (Figure 2)
The door support is to ensure that the outer door closes squarely to the cabinet.
FIGURE 2
NOTE: Refer to the appropriate parts and service manual for detailed
instructions, operating principles, and recommended maintenance intervals and
procedures.

S-7 04/2005
GENERAL
SandenVendo America, Inc. vending machines are provided with the appropriate power
supply setting for your area. Some models are equipped with step-down transformers, as
required. This enables the vending machine to operate on different main voltages. Refer
to Section I. E. for information to determine the main power requirements. Refer to the
appropriate service manual for details of step-down transformer operations.
The power sources just mentioned are standard for both household and commercial
lighting and appliances. However, careless or improper handling of electrical circuits
can result in injury or death. Anyone installing, repairing, loading, opening, or otherwise
servicing a vending machine should be alerted to this point. Apply all of the normal
precautions observed in handling electrical circuits, such as:
• Refrigeration servicing to be performed by qualified personnel only.
• Unplug the vendor or move power switch to off position before servicing or clearing
product jams.
• Replace electrical cords if there is any evidence of fraying or other damage.
• Keep all protective covers and ground wires in place.
• Plug equipment into outlets that are properly grounded and polarized (where
applicable), and protected with fuses or circuit breakers.
• All electrical connections must be dry and free of moisture before applying power.
A. Grounding Systems
SandenVendo America, Inc. vending machines are provided with the appropriate
service cord for the power supply in your area. The service cord will connect to
the matching electrical outlet. Always ensure that the outlet to be used is properly
grounded before plugging in the vendor. (See pages S-3 through S-5.)
The electrical grounding system also includes the bonding of all metal components
within the vendor. This involves a system of bonding wires identified by green or green
and yellow marking. The system uses serrated head screws, lock washers, and star
washers to ensure the electrical connection between parts. Maintenance of vending
equipment may involve disassembly. Include the above items when reassembling, even
if the vending machine may appear to function normally without them. Omitting any of
these items can compromise a link in the grounding system. See the appropriate service
manual or kit instructions for components and assembly instructions.
ALWAYS TEST TO VERIFY PROPER GROUNDING PRIOR TO
INSTALLATION TO REDUCE THE RISK OF ELECTRICAL
SHOCK AND FIRE
WARNING
SECTION II: ELECTRICAL HAZARDS

S-8 04/2005
B. Servicing with “Power Off”
For maximum safety, unplug the service cord from the wall outlet before opening
the vendor door. This will remove power from the equipment and avoid electrical
and mechanical hazards. Service personnel should remain aware of possible
hazards from hot components even though electrical power is off. See the
appropriate sections of this manual for further information.
C. Servicing with “Power On”
Some service situations may require access with the power on. Power on servicing
should be performed only by fully-qualified service technicians. Particular
caution is required in servicing assemblies that combine electrical power and
mechanical movement. Sudden movement (to escape mechanical action) can
result in contact with live circuits and vice versa. It is therefore doubly important
to maintain maximum clearances from both moving parts and live circuits when
servicing.
Power to lighting and refrigeration system is shut off automatically by the electronic
controller when the outer door is opened. However, it is strongly recommended
that servicing the lighting system or the refrigeration system only be performed after
unplugging the vendor power cord, either at the wall outlet, or at the service cord power
outlet, located at the front of the power distribution panel. (See Figure 3 on facing page.)
NOTE: For power-on servicing of the vendor’s lighting system, turn lighting power on
by accessing the Lights test function of the electronic controller.
The VUE vendor features a circuit interrupting style ballast. If the lamp is
replaced, you must cycle the power to the machine to bring the light back on.
For power-on servicing of the vendor’s refrigeration system, turn refrigeration
power on by accessing the Compressor test function of the electronic
controller.
SECTION II: ELECTRICAL HAZARDS (CONTINUED)
“POWER ON” SERVICING SHOULD BE ACCOMPLISHED ONLY BY
FULLY-TRAINED PERSONNEL. SUCH SERVICE BY UNQUALIFIED
INDIVIDUALS CAN BE DANGEROUS.
WARNING

S-9 04/2005
FIGURE 3
8.0 AMP
FUSE
3.15 AMP
FUSE

S-10 04/2005
SECTION III: MECHANICAL HAZARDS
A. Servicing of Moving Parts and Assemblies
When servicing assemblies involving moving parts, use extreme caution!!
Keep fingers, hands, loose clothing, hair, tools, or any foreign material clear of
entrapment.
As noted before under the electrical hazards section, Power On servicing should
only be performed by qualified personnel. Refer to and heed the warnings noted
in the electrical hazards section. These warnings refer to the potential hazards
associated with electrical power and moving parts. Always maintain maximum
clearances from electrical and moving parts.
Always install protective covers and guards when reassembling equipment.
WARNING
RISK OF ENTRAPMENT! RISK OF SHOCK!
ELECTRICAL!
WARNING
WARNING
THIS VENDING MACHINE INCLUDES MECHANICAL
EQUIPMENT WHICH CAN BE HAZARDOUS IF IMPROPERLY
HANDLED OR SERVICED. USE CAUTION AND CONSULT
THE SAFETY MANUAL AND THE SERVICE MANUAL
FOR ADDITIONAL SAFETY INFORMATION.

S-11 04/2005
SECTION IV: REFRIGERATION HAZARDS
GENERAL
Refrigeration systems involve both electrical power and mechanical action. These
systems may present any of the potential dangers shown in the sections on electrical
and mechanical hazards contained in this manual. See Sections II and III for further
information.
A. Compressed Refrigerant
Refrigeration systems involve the compression and evaporation of gases. The
pressures contained represent a potential hazard if suddenly released in confined
areas. Caution is required when performing maintenance tests or repairs. All
testing of sealed refrigeration systems must be done by trained personnel who are
familiar with the systems and pressures involved.
B. Physical Protection
The accidental release of refrigerant gases can result in physical injuries. Always
wear protective glasses and protect your hands, face, and body when working
near the refrigeration system.
SECTION V: TEMPERATURE HAZARDS
GENERAL
Maintenance personnel should be alerted to the potential hazards from hot metal
surfaces. High temperatures may be present throughout the refrigeration system even
though electrical power has been removed.
ALWAYS WEAR EYE PROTECTION AND PROTECT YOUR
HANDS, FACE, AND BODY WHEN WORKING NEAR
THE REFRIGERATION SYSTEM
WARNING

S-12 04/2005
GENERAL
Unauthorized changes or the substitution of unauthorized parts can compromise the
equipment designs. This can result in unsafe conditions for either the service personnel
or the equipment users. Always refer to the appropriate parts and service manual for
replacement parts and maintenance instructions. If questions arise, contact the Technical
Services Department of the SandenVendo America, Inc. office in your area.
When servicing the vending machine, always reassemble all components to their original
location and position. Maintain the correct routing for tubing, electrical wiring, etc..
Replace all clamps, brackets, and guides to their original locations. Replace all tubing,
sleeving, insulating material, and protective covers to their original condition.
A. Service Cord Replacement
SandenVendo America, Inc. vending machines are furnished with unique power
supply cords. If replacement becomes necessary, consult the appropriate parts
and service manual and order the correct replacement cord for the model of
vending machine in question. Do not use substitute replacement cords. Only
authorized service personnel with appropriate training should replace the vending
machine service cord. If a question should arise concerning which service cord to
order, contact the Technical Services Department of the SandenVendo America,
Inc. office in your area.
SECTION VI: SUBSTITUTIONS AND MODIFICATIONS
VENDO EQUIPMENT HAS BEEN PROVIDED WITH APPROPRIATE PROTECTIVE
DEVICES TO PROTECT AGAINST THE POSSIBILITY OF OVERHEATING AND
FIRE AS A RESULT OF EQUIPMENT OR COMPONENT FAILURES.
SUBSTITUTION, MODIFICATION, OR BYPASSING OF SUCH PROTECTIVE
DEVICES CAN CREATE DANGEROUS CONDITIONS. PROTECTIVE CIRCUITS
SHOULD NEVER BE BYPASSED, AND FAILED PROTECTIVE DEVICES MUST
BE REPLACED ONLY WITH FACTORY-AUTHORIZED PARTS.
WARNING

S-13 04/2005
SECTION VI: SUBSTITUTIONS AND MODIFICATIONS (CONTINUED)
The wires in the main leads are colored in accordance with the following code:
110v/120v 220v/240v
Green Green and Yellow ............................. Earth
White Blue ................................................... Neutral
Black Brown ................................................ Live
THIS APPLIANCE MUST BE EARTHED.
IMPORTANT!
WARNING

S-14 04/2005
SECTION VII: CONSUMER SAFETY WARNING
GENERAL
There have been incidents, including fatalities, when vending machines have been
vandalized by being pulled over in an attempt to obtain free product or money.
To warn of the danger involved in tipping, shaking, or rocking the vending machine, a
decal has been designed to be affixed to vending machines. SandenVendo America
will supply sufficient decals to be placed on all machines, on request. If you have any
questions, contact the Technical Services Department of the SandenVendo America office
in your area.
THE FOLLOWING DECAL SHOULD BE PLACED IN A POSITION
ON THE VENDOR CONTROL PANEL AT EYE LEVEL
VENDOR CAN BE OVERTURNED IF SUFFICIENT FORCE IS
APPLIED AND MAY RESULT IN SERIOUS INJURY OR DEATH.
WARNING

S-15 04/2005
SECTION VIII: PARTS, SALES, & SERVICE CENTERS
OF THE SANDEN COMPANY
AREA ADDRESS PHONE NUMBERS
United States,
Canada
SandenVendo America, Inc.
10710 Sanden Drive
Dallas, TX 75238-1335 U.S.A.
Tel: [phone] ext.
3368
Fax: [phone]
Japan Sanden International Corporation
31-7 Taito 1-Chome
Taito-ku
Tokyo 110, Japan
Tel: [phone]
Fax: [phone]
Europe, Mid-East
Africa, Mid-Asia
Vendo GMBH
Spangerstr. 22, P.O. Box 130940
40599 Dusseldorf
Germany
Tel: [phone]
Fax: [phone]
Australia,
New Zealand
Sanden International Pty. Ltd.
54 Allingham St., Condell Park
N.S.W. 2200
Australia
Tel: [phone]
Fax: [phone]
Singapore,
Hong Kong,
Indonesia,
Phillippines, India
Sanden International (Singapore) Pte., Ltd.
Sanden House, 25, Ang Mo Kio St. 65
Singapore 569062
The Republic of Singapore
Tel: [phone]
Fax: [phone]
Taiwan Sanden International Taiwan Corp.
No, 21-6, Sec 1
Tun Hwa S. Rd., Taipei, Taiwan
Taiwan, ROC
Tel: [phone]
Fax: [phone]
Belgium N.V. Vendo Benelux, S.A.
Industrial Research Park N.O.H.
13 Font St. Landry
1120 Brussels
Belgium
Tel: [phone]
Fax: [phone]
England Vendo UK Ltd.
Vendo House
Kingsclere Road
Basingstoke, Hants RG21, 5GU
Great Britain
Tel: [phone]
Fax: [phone]
Italy Vendo Italy S.p.A.
Casella Postale 9
1-15033 Casale Monferrato
Italy
Tel: [phone]
Fax: [phone]
Spain Vendo Iberia, S.A.
C/ Sant Ferran No. 92
Poligono Industrial la Almeda, Sector P-1
08940 Cornella, (Barcelona), Spain
Tel: [phone]
Fax: [phone]

S-16 04/2005
AREA ADDRESS PHONE NUMBERS
Mexico Vendo de Mexico
Camino Real de Toluca No. 154
Col. Bellavista
01140 Mexico D.F. Mexico
Tel: [phone]
Fax: [phone]
Central America SandenVendo America, Inc.
10710 Sanden Drive
Dallas, TX 75238-1335 U.S.A.
Tel: [phone] ext.
3368
Fax: [phone]
Chile Pelp Internacional, S.A.
4560 El Rosal
Huechuraba, Santiago, Chile
Tel: [phone]
Fax: [phone]
Brazil Cimaq Industria e Comercio de Maq, Ltda.
Estrada Uniao e Industria, 9.120 Itaipava
25730-730 Petropolis
Rio de Janeiro, Brazil
Tel: [phone]
Fax: [phone]
South America SandenVendo America, Inc.
10710 Sanden Drive
Dallas, TX 75238-1335 U.S.A.
Tel: [phone] ext.
3368
Fax: [phone]
PARTS, SALES, & SERVICE CENTERS OF THE SANDEN COMPANY
FOR LATIN AMERICA

S-17 04/2005
NOTES