VeriFone Carbon Mobile 5 User manual

Carbon Mobile 5
Quick Start Guide

Getting started
Device will power up
Your terminal will start up and load
the Payment screen. If your device
connects via mobile data with a
SIM, you’re good to go! You can
start processing transactions. If
not, you will need to connect your
device to Wi-Fi
3
Turn your device on
Press and hold the power button
1
Connect to Wi-Fi
Swipe down from the Notication
bar at the top of the screen and
tap and hold the Wi-Fi icon
2

4
Find your network
Select your network from the
available networks list
Set up your
passcodes
For your security, the refund
functionality on your CM5 is
protected by passcodes. To set up
your passcodes, call our Technical
Helpdesk on 0800 EFTPOS
(0800 338 767, option 2).
NOTE: You must be the listed
authority on your Eftpos NZ
account to set up passcodes.
5
Enter your password
Enter your Wi-Fi password and tap
‘CONNECT’. Press the O button
in the bottom Navigation bar to
navigate back to the Payment
screen

Process a transaction
Your customer presents their card
3
Enter the purchase
amount and select Purchase
Terminal will display
Approved or Declined
2
1

4
Select Print to print a second
receipt, or No Thanks to continue
Need help?
Scan the QR code below or visit
support.eftpos.co.nz/cm5-guide
for the full CM5 user guide

Get to know your Carbon Mobile 5 (CM5)
Card swipe
Card insert
Paper roll cover
USB-C charging port Headphone jack
Contactless card reading area
Notication bar
Accessibility mode button
Volume buttons
Power / Sleep button

Wake and
unlock the CM5
To save power, your CM5 goes
into sleep mode when you are
not using it. It will also lock after
6 hours of inactivity.
To wake the CM5
Press Power button
21
To unlock the CM5
Press Power button
and swipe up on
the screen

The Notication
bar at the top of
the screen displays
status icons on
the right side and
notication alerts on
the left. Swipe down
from the Notication
bar to see notication
cards and the Quick
Settings panel.
STATUS ICONS
Bluetooth
Aeroplane mode
4G
Cellular signal
Wi-Fi
SIM card
Battery level
Battery charging
NAVIGATION KEYS
Back
Payment screen
Recent items
Menu
More options
Expand
Collapse
Icons on
the CM5
NOTIFICATION ICONS
Warning / attention
Important information
Download / update
in-progress
QUICK SETTINGS ICONS
App launcher
Torch
Auto rotate
Edit
Settings

Changing your paper roll
Remove used paper roll.
Insert new roll so the paper
feeds from the top, leaving
a length of paper sticking
out of the terminal
Open paper roll cover as
shown above. There are
small slots to aid opening if
required
Close the printer door, pressing
down gently until it clicks shut
32
1
Order more paper rolls online at
eftpos.co.nz/shop

Using the Charging Base
• Plug the power cable into the port on the side of the CM5 charging base
• Plug the power cable into a wall socket
• Place the CM5 on the charging base
• Look for this icon to make sure your CM5 is charging
Charging the Carbon Mobile 5

Using the USB Adaptor
• Insert USB cable into plug adapter
• Insert USB adapter into wall socket
• Insert USB-C end into the USB-C charging port
• Look for this icon to make sure your CM5 is charging
Charging the Carbon Mobile 5

If you have any questions we are here to help.
Call us on 0800 EFTPOS, or visit support.eftpos.co.nz
EFTPOS New Zealand Limited is a Verifone Company
0800 EFTPOS 0800 338 767 www.eftpos.co.nz