VeriFone TRANZ 460 User manual

TRANZ 460
FDC Retail/Debit Purchasing Card Reference Manual
Application Version FRET462
VeriFone Part Number 25445, Revision C
Manual Revision 1.0

First Data Corporation
TRANZ 460 Retail/Debit Purchasing Card
Reference Manual
VeriFone Part Number 25445, Revision C
Manual Revision 1.0
Published: April 1997
VeriFone, Inc.
Three Lagoon Drive
Redwood City, CA 94065
Printed in the United States of America
Copyright 1997 VeriFone, Inc.
No part of this manual may be copied, distributed, stored in a retrieval
system, translated into any human or computer language, transmitted, in any
form or by any means, without the prior written consent of VeriFone, Inc.
Publications are not stocked at the address given above. Requests for
VeriFone publications should be made to your VeriFone representative.
VeriFone and TRANZ are registered trademarks of VeriFone, Inc.
PINpad is a trademark of VeriFone, Inc. All other trademarks or tradenames
appearing in this document are the property of their respective owners.

TableofContents
1. Introduction
Unique Features.......................................................................................1-1
Software Version......................................................................................1-1
Integral Printer..........................................................................................1-2
PINpad Devices........................................................................................1-2
2. Features and Transactions Summary
New Features...........................................................................................2-1
Existing Features......................................................................................2-1
Terminal Transactions Summary.......................................................2-3
Local or Terminal Functions Summary..............................................2-3
3. TRANZ 460 Terminal
Unpacking.................................................................................................3-1
Loading/Unloading a Ribbon Cassette in the Printer ..............................3-2
Installation ................................................................................................3-3
Single Terminal Configuration ...........................................................3-3
Data Connections........................................................................3-3
DTR/RTS Switch and Power Connections .................................3-4
Telephone Connection................................................................3-5
Multi-Lane Configuration....................................................................3-5
Loading the Printer with Paper ................................................................3-6
Hardware Features...................................................................................3-7
Display Panel.....................................................................................3-7
Cardreader.........................................................................................3-7
Keypad...............................................................................................3-7
FDC TRANZ 460 Overlay..................................................................3-8
Maintenance.............................................................................................3-8
Cleaning.............................................................................................3-8
Returning the TRANZ 460 Terminal for Service...............................3-8
Troubleshooting........................................................................................3-9
Terminal Specifications............................................................................3-11
Accessories..............................................................................................3-11
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Table of Contents
4. General Programming
Entering the General Programming Mode...............................................4-1
Review a Field...................................................................................4-1
Change a Field ..................................................................................4-1
Setting the Calendar/Clock ......................................................................4-2
"Emptying" a Field....................................................................................4-3
Entering Alphanumeric Characters..........................................................4-3
Copying or Downloading Data to Another Terminal...............................4-4
Fraud Control Programming.....................................................................4-4
Eliminating "PROGRAMING ERROR".....................................................4-5
Password Protection ................................................................................4-5
5. Programming the Terminal for Use
Host Information.......................................................................................5-1
Account Range Tables.............................................................................5-2
Normal Entries for All Card Types.....................................................5-3
Security Setup..........................................................................................5-4
Update Password.....................................................................................5-5
Options Setup...........................................................................................5-5
Sale Type Description..............................................................................5-7
Printer/PINpad Device Type.....................................................................5-7
Change Idle Prompt .................................................................................5-8
Clear Batch...............................................................................................5-9
Card Type.................................................................................................5-9
Memory Map of Important Locations.................................................5-9
6. Standard Key Operations
Credit Sale................................................................................................6-1
Debit Sale.................................................................................................6-3
Credit Return............................................................................................6-4
Debit Return .............................................................................................6-6
Auth Only..................................................................................................6-7
Void ..........................................................................................................6-9
Ticket Only ...............................................................................................6-10
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Table of Contents
6. Standard Key Operations (cont’d.)
Deposit Inquiry .........................................................................................6-11
Close Batch..............................................................................................6-12
7. Terminal Functions
Item Review..............................................................................................7-1
Totals Review...........................................................................................7-3
Demo Mode..............................................................................................7-4
Print Options.............................................................................................7-5
8. Accessories
Appendix A. TRANZ 460 Integral Printer
Paper Detect ............................................................................................A-1
Specifications ...........................................................................................A-1
Appendix B. PINpad 101 Device
Introduction...............................................................................................B-1
PINpad Device Components....................................................................B-1
Display ...............................................................................................B-1
Keypad...............................................................................................B-2
Selecting a Location for the PINpad Device............................................B-2
Unpacking.................................................................................................B-3
Connecting the PINpad Device to the Terminal ......................................B-3
Cable Part Numbers..........................................................................B-4
PINpad 101 Device Mounting..................................................................B-4
Wall Mounting....................................................................................B-4
Countertop Mounting .........................................................................B-5
PINpad Device Startup.............................................................................B-5
The Idle Prompt........................................................................................B-5
Using the Keypad.....................................................................................B-5
Maintenance ............................................................................................B-6
Cleaning.............................................................................................B-6
Returning the PINpad Device............................................................B-6
Troubleshooting .................................................................................B-6
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Table of Contents
Appendix B. PINpad 101 Device (cont’d.)
Documentation .........................................................................................B-7
Part Numbers ...........................................................................................B-7
Appendix C. PINpad 201 Device
Introduction...............................................................................................C-1
PINpad 201 Device Components.............................................................C-1
Selecting a Location for the PINpad Device............................................C-1
Unpacking.................................................................................................C-2
Connecting the PINpad Device to the Terminal ......................................C-2
Cable Part Numbers..........................................................................C-3
Cable Routing Channels....................................................................C-3
PINpad 201 Device Mounting..................................................................C-3
PINpad Device Startup.............................................................................C-3
The Idle Prompt........................................................................................C-3
Using the Cardreader...............................................................................C-4
Using the Keypad.....................................................................................C-4
Maintenance and Keypad Diagnostics.....................................................C-5
Cleaning.............................................................................................C-5
Returning the PINpad Device............................................................C-5
Troubleshooting .................................................................................C-5
Appendix D. Prompts and Error Messages
Appendix E. ZONTALK Download Parameters
Data Type Codes .....................................................................................E-1
Memory Locations....................................................................................E-2
Appendix F. TRANZport 232
Introduction...............................................................................................F-1
Unpacking.................................................................................................F-1
Typical Installation ............................................................................F-2
DIP Switch Setting.............................................................................F-3
Testing the TRANZ 460/TRANZport 232 Connection.......................F-4
Specifications ...........................................................................................F-4
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Table of Contents
Appendix F. TRANZport 232 (cont’d.)
Physical..............................................................................................F-4
Environmental....................................................................................F-4
Power.................................................................................................F-4
Port Configurations...................................................................................F-4
TRANZport 232 Kit ............................................................................F-5
Service...............................................................................................F-5
Glossary
Index
v

vi

1. Introduction
Congratulations on your choice of the VeriFone®TRANZ®460 transaction
terminal. The TRANZ 460 terminal has many outstanding features that will
enable you and your merchants to perform your jobs faster and easier.
Please take the time to read this manual carefully so you become familiar
with the equipment and procedures you need to know to perform functions
and transactions on your terminal.
Unique Features
Unique features of the TRANZ 460 are its compact design allowing
hand-held operation, and an integral roll printer. The TRANZ 460 terminal
operates on an external power supply. This TRANZ 460 application is similar
to the FDC TRANZ 380 Retail Debit Purchasing Card application.
Software Version
The FDC application software package loads only in TRANZ 460 terminals
having EPROM version NEAEU200 or higher. To determine the software
version your terminal contains, unplug the power cord, then plug it in again.
The terminal’s display shows the current software version installed. This
reference manual is for application version FRET462.
Figure 1-1. The TRANZ 460 Terminal
TRANZ 460 Terminal 1 - 1

Integral Printer
The TRANZ 460 terminal supports an integral roll printer for printing receipts
and reports. This application allows you to program a unique merchant
header of up to six lines for your receipts. Appendix A provides printer
details as well as sample receipts and reports.
PINpad Devices
The TRANZ 460 terminal supports the PINpadTM 101 and PINpad 201
devices for debit transactions that require customer entry of Personal
Identification Numbers (PINs) to verify transaction amounts and totals. Either
PINpad device attaches easily to the terminal’s side panel. See Appendices
B and C for installation instructions and operating procedures.
Figure 1-3. PINpad 201 Device
Figure 1-2. PINpad 101 Device
FDC Retail/Debit Purchasing Card Reference Manual
1 - 2 TRANZ 460 Terminal

2. FeaturesandTransactionsSummary
New Features
Following is a list of new features that have been added to the FDC
Retail/Debit Purchasing Card application.
The application runs on a TRANZ 460 terminal.★
All receipts and reports are modified to conform to the TRANZ 460
terminal’s 24-column format.
★
The Virtual Private Line (VPL) communications feature is now enabled
through Host setup.
★
Existing Features
•The Purchasing Card feature can be enabled by turning on the Customer
Code prompt in Account Range setup.
•You can enable Virtual Private Line (VPL) communications (DDOV/ISDN)
in the Options setup for faster host response during transactions.
•There are two possible DDOV configurations using a single phone line:
— One POS terminal and a standard telephone, or
— Up to 5 POS devices using a multi-lane traffic controller (MTC).
•The terminal features fraud control checks for manual entry and dual
track transactions.
•You can enable tax calculation in Options setup and establish a tax rate
for calculation purposes.
•An option in Account Range setup enables the Address Verification Sys-
tem (AVS) prompt. If enabled, the AVS code prints on receipts and
reports.
•The application supports VISA Payment System (PS) 2000 functionality.
•Two extended prompt fields can be enabled in Options setup for use dur-
ing Sale, Ticket, or Return transactions.
•Expanded Account Ranges
TRANZ 460 Terminal 2 - 1

•You can select Debit functionality in the Setup function.
•Two PINpad devices are available to support Debit functions.
•You can enable split dial for the AMEX and Discover hosts in setup.
•The Auto Close option in Setup enables the terminal to automatically per-
form the Close transaction and print reports.
•The setup option Sale Type Description is available, enabling the termi-
nal to prompt the operator to enter the description of a Sale transaction.
•Current settings are displayed at each setup prompt.
•While reviewing a transaction, the Item Review function allows you to
Void, Edit, and print each transaction.
•You can print terminal totals by card type and detail reports by item
number.
•All captured transactions are numbered for buffer review.
•The idle prompt includes the total number of spaces left for transaction
storage in the current batch.
•The prompt for entry of the card account number indicates the item num-
ber for that transaction.
•You can customize up to 6 merchant header lines for receipts and re-
ports, as well as 6 flexible customer agreement lines and 3 flexible
message lines.
•The abbreviated record display, as well as the full buffer review, includes
code letters indicating transaction type: S = Sale, R = Return, VS = Void
Sale, VR = Void Return, etc.
•Card ranging includes the option for the Retail Terms prompt.
•The application performs expiration date checking for expired cards.
•A setup option allows you to customize the idle prompt.
•Demo Mode simulates the communications process and host response.
FDC Retail/Debit Purchasing Card Reference Manual
2 - 2 TRANZ 460 Terminal

Terminal
Transactions
Summary
Key Key Name Explanation
No.
1 SALE Obtains credit card sale authorization and
Ticket
2 RETURN Authorizes a return/credit
3 AUTH ONLY Authorizes a transaction without ticket
capture
4 VOID Voids any host-captured transaction
5 TKT ONLY Processes Offline Ticket transactions
6 INQUIRY Checks previous business day’s deposits
8 Not used
9 CLOSE Closes the terminal batch
Local or Terminal
Functions Summary Key Sequence Explanation
BLUE KEY + 1 Item Review of captured tickets
BLUE KEY + 2 Terminal Totals
BLUE KEY + 3 Demo Mode
BLUE KEY + 4 + (code) Setup functions:
Code 1 = Host Setup
Code 2 = Account Range Setup
Code 3 = Security Setup
Code 4 = Change Password
Code 5 = Terminal Options Setup
Code 6 = Sale Type Description
Code 7 = Printer/PINpad Device Type
Code 8 = Change Idle Prompt
Code 9 = Clear Batch
Code 0 = Card Type Label
BLUE KEY + 5 Print (item, totals and reprint)
BLUE KEY + 6 Display Current Time
2. Features and Transactions Summary
TRANZ 460 Terminal 2 - 3

FDC Retail/Debit Purchasing Card Reference Manual
2 - 4 TRANZ 460 Terminal

3.TRANZ460Terminal
The TRANZ 460 terminal is an authorization and electronic transaction
terminal that performs Point-Of-Sale (POS) credit and debit authorizations. It
features the convenience of an integral roll printer for printing transaction
receipts and reports.
Unpacking
Carefully inspect the shipping carton and its contents for shipping damage. If
the TRANZ 460 is damaged, file a claim immediately with the shipping
company or carrier and notify VeriFone. Do not use a damaged terminal.
1. Remove all of the items from the carton. You should have:
•TRANZ 460 terminal
•Power pack
•Telephone line cord
•Roll of carbon paper (for ribbonless operation), or
printer ribbon cassette and paper roll
•TRANZ 460 Installation Guide
2. Remove any protective plastic wrapping from the terminal and place all the
components on a table or counter top.
3. Remove the plastic strip from the display panel. This strip protects the
plastic panel during shipment.
4. Save the carton and packing material for repacking or moving the terminal
in the future.
Figure 3-1. TRANZ 460 Terminal
TRANZ 460 Terminal 3 - 1

Figure 3-2. TRANZ 460 Components
Note: If your TRANZ 460 terminal operates ribbonless, disregard the
following steps.
Loading/Unloading a Ribbon Cassette in the Printer
If a ribbon cassette is not already loaded in the printer, or if a new cassette
is required, perform the following steps:
1. Press in on the two finger grooves
on either side of the print
mechanism cover, lift up and
remove the cover (see Figure 3-3).
2. Press in on the two finger grooves
on either side of the paper roll
cover and pull back to remove.
3. Push down on the right side of the
ribbon cassette (labeled PUSH) and
remove the cassette
(see Figure 3-4, Step 1).
4. Insert the new ribbon cassette (Figure
3-4, Step 2) and gently push the
cassette down without locking the rotation of the ribbon feed roller.
5. Turn the cassette "knob" (marked by an arrow; Figure 3-4, Step 3)
clockwise to stretch the ribbon .
Figure 3-3. Removing the Printer
Cover
Figure 3-4. Loading and Unloading the Ribbon Cassette
FDC Retail/Debit Purchasing Card Reference Manual
3 - 2 TRANZ 460 Terminal

Installation
This application can operate in either of two configurations, both using a
single telephone line. One configuration consists of a TRANZ 460 terminal
and a standard telephone sharing the same telephone line. The other
configuration supports up to five terminals per phone line, using a multi-lane
traffic controller.
Single Terminal
Configuration In a single terminal configuration, there are two RS-232 devices: a
Data-Over-Voice Multiplexer (DVM) and a printer. The TRANZ 460 terminal
can connect to a TRANZport 232 device, which enables it to communicate
with the DVM and printer, or both terminal and printer can connect directly to
the DVM, provided the printer port on that device is compatible with VeriFone
equipment.
Follow these steps to connect your TRANZ 460 terminal to the printer and to
the DVM device. Refer also to Appendix F,
TRANZport 232 , for more
complete details of the various serial interface and power cables available to
install your DDOV TRANZ 460 terminal. Figures 3-5 through 3-7 illustrate
connections to a TRANZport 232 device.
Note: In the following configuration the TRANZ 460 receives its power from
the TRANZport 232. The power pack that came with your TRANZ 460
should be used with the TRANZport 232.
Data Connections 1. Using one of the supplied serial interface cables (PN 00446-04), plug the
DIN-8 end into the TRANZ 460 serial port. Plug the DB-9 end of this
cable into the connector labeled TERMINAL on the TRANZport 232.
(See Figure 3-5.)
2. Plug the DIN-8 end of the second supplied serial interface cable into the
connector labeled Bon the TRANZport 232. The DB-9 end of this cable
should be plugged into the DVM (Figure 3-6).
Figure 3-5. Serial Interface Cable Connection
Note: If connection is via DVM only, the terminal’s RS-232 cable plugs into
the DVM’s RS-232 connector. The DVM also features a 25-pin connector for
the serial port connection.
Serial Interface Cable
TRANZport 232
(back view)
TRANZ 460
3. TRANZ 460 Terminal
TRANZ 460 Terminal 3 - 3

Figure 3-6. TRANZport 232 Data Connections
DTR/RTS Switch and
Power Connections 1. Set the DTR/RTS switch on the TRANZport 232 to the UP position.
2. Plug one end of the power pass-thru cable into the Power In connector
on the TRANZ 460. Plug the other end of this cable into the connector
labeled POWER OUT on the TRANZport 232. Plug the TRANZ 460 power
pack into the connector labeled POWER IN on the TRANZport 232.
3. Plug the power pack into an indoor, 120 volt AC outlet.
Figure 3-7. TRANZ 460/TRANZport 232 Power Connections
4. Remove the paper roll cover as shown in Figure 3-8 to expose the on/off
switch on the inside back panel. Turn the battery on by sliding the
switch to the right "on" position.
5. Once the battery is turned "on" and the terminal is connected to the power
pack, notice that the POWER indicator at the top, left-hand corner of the
terminal comes on, either "blinking" on and off (indicating that the battery
is recharging) or "steady" (indicating that the battery is already fully
charged).
6. Upon receiving power the terminal displays "FRET462" to identify the
software application.
Note: The application is loaded only if it came from
your bank or Independent Service Organization (ISO). If you received a
terminal directly from VeriFone, contact your bank or ISO for application
download information.
TRANZ 460 Power Pack
(or optional TRANZport 232 power pack)
POWER IN
POWER IN
POWER OUT
Connect to
serial port on
DVM
Serial Interface Cable
BPort
DTR switch up TRANZport 232
(front view)
FDC Retail/Debit Purchasing Card Reference Manual
3 - 4 TRANZ 460 Terminal

Figure 3-8. TRANZ 460 Battery Switch
Note: Because the power on/off switch is the only way the terminal can be
completely powered down, set it to "off" and then "on" again any time you
wish to reset the terminal (for example, during the software development
stage).
Telephone Connection 1. Connect one end of the telephone line
cord to the modular jack on the rear of
the terminal (see Figure 3-9).
2. Connect the other end of the line cord to
a modular telephone wall jack. If you
do not have a modular wall jack, obtain
an adapter from your local telephone
company.
Multi-Lane
Configuration In a multi-lane configuration, a Multi-lane Traffic Controller (MTC) device
supports up to five POS terminals and connects to an RJ11 dialup port.
Terminals that support printers use a smart "Y" cable to connect to the MTC.
The MTC device connects to the DVM (single entry multiplexer), which then
sends data to the host over a single telephone line via a PAD (packet
assembler-disassembler) at the telephone company using T3POS protocol
for rapid host response. Figure 3-10 is a block diagram showing a multi-lane
environment connection layout.
Figure 3-10. Multi-Lane Configuration Block Diagram
Telco
Figure 3-9. Telephone Connection
POS
POS
Printer
Printer
Smart
Cable
Smart
Cable
Additional
POS Device
Ports
M
T
C
D
V
M
H
o
s
t
T
3
P
O
S
P
A
D
On/Feed Switch
On/Off Switch
3. TRANZ 460 Terminal
TRANZ 460 Terminal 3 - 5

Note: In a single terminal configuration, the printer and terminal connect
separately to the DVM, each using its own cable. In a multi-lane
configuration, the printer and terminal connect to the MTC via one "Smart" Y
cable.
Loading the Printer with Paper
Caution: Because impact, friction, temperature, humidity, light, and oil affect
the coloring and storage characteristics of no-carbon-required paper, handle
this type of paper carefully. Never load a roll of paper that has any folds,
wrinkles, tears, or holes at edges or in the printing area.
1. Remove both printer mechanism cover and paper roll cover.
2. Unroll several inches of paper. With the cut edges of the paper pointing
up, insert the paper spindle through the paper roll and place the roll into
the slots on the inside of the terminal.
3. Slide the edges of the paper over the second paper spindle and insert
them into the slot at back of printer, making sure that the left edge of the
paper is at the left edge of the slot and that the roll is aligned properly
(upper and lower paper edges match).
4. Press the On/Feed key located at the top of the terminal to feed the paper
through the printer (see top right, Figure 3-11).
5. Replace the paper roll cover.
6. Replace the printer mechanism cover on the terminal, making sure the
paper is free to feed through the opening on the top of the cover.
Figure 3-11. Loading the Printer with Paper
On/Feed Key
FDC Retail/Debit Purchasing Card Reference Manual
3 - 6 TRANZ 460 Terminal