VeriFone DUET Vx810 User manual

Using Your
Terminal
Moneris Vx810 Duet
(07/12)
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Record your Moneris merchant number here:
Need help?
Call 1-866-319-7450
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Contents
Moneris Vx810 Duet ............................ 2
Optional devices ............................... 4
Card entry options ............................. 6
Transactions ................................... 8
Receipts ....................................... 14
Reporting ...................................... 16
Administrative transactions .................... 19
End-of-day process ............................. 20
Troubleshooting ............................... 21
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Moneris Vx810 Duet
Use this all-in-one POS solution to process transactions
at the point of sale (POS). The lightweight Vx810
terminal/PINpad incorporates a display screen
and keypad, and connects to the Duet base, which
contains the printer and communications hardware.
The Duet can be operated with two optional devices:
an external PINpad and a modular contactless reader.
When prompted, you (and sometimes your customer)
will key in information on the terminal. If your customer
is required to key in information, you will pass the
handheld back and forth.
Cards accepted
• Magnetic stripe cards
• Chip cards
• Contactless cards
6
1
7
23
5
8
4
9
10
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Moneris Vx810 Duet
Terminal keys
1 F1 to F4
• Multi-function keys that correspond to the options
displayed on the right-hand side of display.
2 Purple keys
Function keys that correspond to the icons (if any)
displayed on the screen above them:
• Arrow key. Is located under the or icon. Scrolls
up or down. Press the yellow CORR key to toggle
between scrolling up and down.
• Reprint key. The second purple key from the right.
Displays the REPRINT menu.
• Reports key. The first purple key on the right.
Displays the REPORTS menu.
3 ALPHA
• To key in alphabetic characters, press the numeric
key labelled with the desired character, then press
the ALPHA key until that character is displayed.
4 (ASTERISK) key
• Returns to the applications menu (displays the
applications available including DEBIT & CREDIT).
5 CANC ANNUL (red key)
• Cancels the current operation.
6 CORR (yellow key)
• Clears displayed characters one at a time.
• Changes the direction of the arrow icon above the
first purple key.
7 OK (green key)
• Accepts displayed data.
• Submits keyed in data.
• Displays the CONFIGURATION menu when pressed
at the transactions menu.
8 Printer
9 Magnetic stripe reader
10 Chip reader
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Vx810 external PINpad
If an optional Vx810 external PINpad is connected to the
Vx810 Duet and your merchant account is configured
for it, your customer must enter their information
on the external PINpad during transactions. Keep the
terminal in front of you to complete the transaction.
Note: The PINpad displays “WELCOME/BONJOUR” while
in idle mode.
General guidelines for transactions with the PINpad
1. Begin the transaction on the Vx810 Duet terminal.
2. When “Swipe Card:” appears on the terminal, pass
the PINpad to the customer for card entry (see Card
Entry Options on page 6).
3. When “Wait for PINPAD” appears on the terminal,
the customer follows the prompts on the PINpad.
4. When “Approved OK to Continue” appears on the
terminal, retrieve the PINpad, press the green OK
key on the terminal and complete the transaction
on the terminal following the prompts.
Optional devices
Magnetic
stripe reader
Chip reader
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Modular contactless reader
If an optional modular contactless reader is connected
to the Vx810 Duet terminal and your merchant account
is configured for it, contactless cards can be tapped
on the reader for Purchases and Refunds. However,
the amount of the transaction must be equal to or less
than the maximum Contactless Dollar Value (CDV).
Maximum Contactless Dollar Value (CDV)
To determine the maximum CDV for a card, print
an EMV Parameters Report (see page 18) and locate
the Contactless Trans Limit parameter under the
report’s record for the card. A CDV of 9999 means
there is no maximum limit.
Optional devices
Modular contactless
reader
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Card entry options
Insert: Chip cards
1. Wait for the “Swipe
Card:”, “Insert or Swipe
Card:” or “Swipe, Tap, or
Insert Card:” prompt to
appear on the terminal
or PINpad.
2. Either you or the
customer inserts the
card into the device’s
chip reader.
Note: If an optional
external PINpad is
connected to the Vx810
Duet, the card must be
inserted in the external PINpad’s chip card reader.
3. The customer may be prompted to key in a PIN.
4. The chip card must remain inserted until the
“Please Remove Card” prompt appears.
Note: Unless the device prompts otherwise, do not swipe
a chip card even if the card has a magnetic stripe.
Note: If the customer is prompted to key in a password,
have the customer pass the device back to you. Press
CANC ANNUL to cancel the transaction then start a new
transaction.
Swipe: Magnetic stripe cards
1. Wait for the “Swipe
Card:”, “Insert or Swipe
Card:” or “Swipe, Tap, or
Insert Card:” prompt to
appear on the terminal
or PINpad.
2. Swipe the card on that
device’s magnetic
stripe reader.
Note: If the card has a
chip and the terminal
is enabled to read chip
cards, the card must
be inserted into the
chip reader.
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Card entry options
Wave/Tap: Contactless cards
Note: The transaction
amount must be equal to
or less than the maximum
Contactless Dollar Value
(see page 5).
1. Wait for the “Swipe, Tap,
or Insert Card:” prompt
to appear on the
terminal or the “Insert
or Swipe Card:” prompt
to appear on the PINpad.
2. The customer taps their
card on that device.
IMPORTANT:
• The card must have one of these labels: MasterCard
PayPass™, Visa payWave®, Amex® ExpressPay or
Interac® Flash.
• The card must be within 0.5 in. (1.1 cm) of the reader,
but it does not have to touch it.
• The card must be tapped or waved by itself (the
customer cannot leave the card in their wallet and
wave it in front of the reader).
• If the card does not work and it is a chip card, insert
it into the chip reader. If that doesn’t work, swipe
the card.
Manual entry
If all available card entry methods fail, you may
manually enter the card number for credit cards
and some debit cards. When the “Swipe Card:”,
“Insert or Swipe Card:” or “Swipe, Tap, or Insert Card:”
prompt appears on the terminal, simply key in the
card number on the terminal, and press the green
OK key.
Note: You will be prompted to enter the card’s
expiry date and validation code.
Note: If you are prompted to enter a password after
entering the card’s expiry date, key in the manager
password to continue the transaction.
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All instructions in this guide begin at the transactions
menu. To access the transactions menu from the
applications menu, select DEBIT & CREDIT. To access
the transactions menu from any screen in the DEBIT
& CREDIT application, press the red CANC ANNUL key
repeatedly until the transactions menu appears.
Financial transactions
General guidelines
1. Determine the transaction to be processed
(e.g. Purchase or Refund).
2. Establish the means of payment (credit or debit).
3. Enter the card data on the POS device (see pages 6 and 7).
4. Follow the terminal prompts.*
5. Process receipts (see page 14).
*Prompts may vary depending on variables such as
terminal setup, merchant setup and card type.
Purchase
Sale of goods or services using a debit or credit card.
1. Select Purchase.
2. Key in the purchase amount, press the green OK key
then follow the prompts. Refer to the Merchant and
Customer prompts tables (see pages 12 and 13).
3. Process receipts (see page 14).
Advice
Completes a voice-authorized purchase.
1. Select ADVICE. (You may need to scroll down to the
next menu screen.)
2. Key in the advice amount, press the green OK key,
then follow the prompts. Refer to the Merchant and
Customer prompts tables (see pages 12 and 13).
3. Process receipts (see page 14).
Transactions
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