VeriFone T650m User manual

Verifone Part Number DOC560-041-EN-A, Revision A
T650m
Installation Guide

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accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone, Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC560-041-EN-A, Revision A
T650m Installation Guide
© 2022 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
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Product Warranty:
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

T650M INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SIM/SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Installing or Replacing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CTLS Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wi-Fi/BT Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bluetooth Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

CONTENTS
4T650M INSTALLATION GUIDE
CHAPTER 3
Specifications
CHAPTER 4
Maintenance and
Cleaning
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Smart Card Reader Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Magnetic Stripe Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CHAPTER 5
Verifone Service
and Support
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 6
Troubleshooting
Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

T650M INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up T650m.
Audience
This guide is useful for anyone installing the T650m.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the T650m device.
Chapter 2, Device Setup. Explains how to set up the T650m device. It tells you
how to select a location and establish a power connection.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
T650m.
Chapter 4, Maintenance and Cleaning. Explains how to maintain your T650m
device.
Chapter 5, Verifone Service and Support. Provides information on how to contact
your local Verifone representative or service provider, and information on how to
order accessories or documentation from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the T650m, refer to the following set of documents:
T650m Certifications and Regulations VPN - DOC560-040-EN
T650m Quick Installation Guide VPN - DOC560-042-EN
T650m Charging Base Quick Installation VPN - DOC560-043-EN

PREFACE
Conventions and Acronyms
6T650M INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis.
You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof and is intended for indoor
use only.
The lightning symbol is used as
a warning when a bodily injury
might occur.
Due to the risk of shock do not use
the device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN Verifone Part Number
NOTE
CAUTION
WARNING

T650M INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The Verifone T650m device is a powerful all-in-one mPOS solution, which allows
electronic payment transactions to be processed. This payment processing
solution with a fully integrated POS can scan barcodes, QR codes, and products
with the help of an integrated camera.
It has the ability to run Android applications, like loyalty and inventory. It also
enables clients to remotely monitor and update their devices using Verifone’s
estate management solution. The T650m device supports Bluetooth and Wi-Fi
and meets PCI-PTS 6.X SRED requirements for maximum security.
The Verifone T650m device supports all payment methods - magnetic stripe,
EMV, and NFC/Contactless Reader, including Apple Pay, Google Pay, and
Samsung Pay mobile wallets. The easy-to-read color touch screen supports all
payment-related user interactions and keypad for secure PIN entry.
Figure 1 T650m Device
Features and
Benefits
Following are the features and benefits.
Exceptional Ease of
Use
•Large 5” LCD for unlimited application possibilities and easy readability under
various lighting conditions.

DEVICE OVERVIEW
Features and Benefits
8T650M INSTALLATION GUIDE
•Touchscreen for icon-based applications or electronic signature capture
support.
•Magnetic stripe card reader for optimal card reading.
•Audio jack to facilitate accessibility for the visually impaired.
Performance and
Durability
•Fast transactions due to powerful 1.1 GHz ARM Cortex A7 quad-core
processor.
•Rounded corners and drop resistant to less than 1m on the concrete floor to
minimize breakage.
•2GB/16GB, Optional 1GB/8GB, SD card slot that supports up to 32GB SD
memory expansion.
Security •Incorporates tamper-sensing circuitry to detect unauthorized intrusion and
supports a broad spectrum of software-based security features.
•PCI-PTS 6.X approved for debit and other PIN-based transactions.
•EMV Level 1 Type Approval.
•Supports reliable security features including TLS, VeriShield file,
authentication and VeriShield Protect to help prevent fraud and other
intrusions.
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface (SingleCl), SoftSAMs, and side-by-side application
architecture.
•Dedicated tap zone for optimized user experience.
•Accepts EMV, NFC, QR Code and mag-stripe contactless payments as well as
PIN-based transactions.
Communication
Technology
•Bluetooth: Simple, plug-and-play installation for locations that need short-
range wireless capability. Eddystone and iBeacon profiles are also supported.
•Supports 4G/3G/2G LTE
•Dual-band Wi-Fi.
Connectivity
Wired interfaces:
•USB port type C

T650M INSTALLATION GUIDE 9
CHAPTER 2
Device Setup
This chapter describes the device setup procedure. You will learn about:
•Device Location
•Inside the Shipping Carton
•Device Features
•SAM Card
•Examining Connection Port
•Using the Battery
•Connecting the Terminal Power Pack
•Charging the Battery
•Using the Smart Card Reader
•Using the Magnetic Card Reader
•CTLS Transaction
•Wi-Fi/BT Support
•Cable Connections
•Optional Accessories
•Accessories and Documentation
Device Location
The following are the guidelines for selecting an ideal location for the device.
Ease of Use •The T650m portable solution is a lightweight powerhouse that is styled to
easily fit in hand and go where you go.
•Easily accept payments anywhere, any type, including mobile wallets and
alternative payment methods.
Environmental
Factors
•Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
CAUTION
The device is not waterproof or dustproof and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust may void any warranty.

DEVICE SETUP
Inside the Shipping Carton
10 T650M INSTALLATION GUIDE
Personal Security
Considerations
The T650m can be used as a handover device. Always exercise extreme caution
when conducting transactions especially during PIN entry.
•Hand over the T650m directly to the cardholder for PIN entry.
•Encourage the cardholder to hold the T650m close to avoid others from
seeing the information entered.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Due to the risk of electric shock or damage to the terminal, do not use this
equipment near a water source, for example near a bathtub, washbowl,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
Likewise, avoid using this product during thunderstorms causing power cuts.
Avoid placing the terminal near electrical devices or other units that could
cause large voltage fluctuations or electrical interference, such as air
conditioners, neon signs, high-frequency safety devices, or electrical
equipment.
•Avoid using the device near water or in moist conditions.
•Disconnect the device from its POS device before cleaning.
Inside the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The device is a secure product. Tampering causes it to
cease to function or to operate in an unsecured manner.
Unpacking the
Shipping Carton To unpack the shipping carton:
1Carefully inspect the shipping carton and its contents for possible tampering or
damage.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove and inspect the following items:
•T650m unit
•USB-C to USB cable
•Power Adaptor
4Remove all plastic wrapping from the device and components.
5Remove the clear protective film from the display.
WARNING
Do not use the device near water, including a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool to avoid shock or
damage.
NOTE
Verifone ships variants of the T650m for different markets. Your unit may have
different options or accessories described in this section.

DEVICE SETUP
Inside the Shipping Carton
T650M INSTALLATION GUIDE 11
6Inspect the terminal for possible tampering. See how to identify signs of
tampering in section Periodic Inspection.
7Save the shipping carton and packing material for future repacking or moving
of the device.
Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering
include:
•Overlays in the PIN pad area
•Foreign objects inserted into the smart card slot or magnetic stripe slot
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side
•Signs of damage to the tamper-evident labels
•A Tamper Warning message on the device display
If any device is found to have been tampered with, please remove it from service
immediately, keep it available for a potential forensics investigation, and notify
your company security officer and your local Verifone representative or service
provider. To contact Verifone, please see Verifone Service and Support.
WARNING
Do not use a tampered or damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.

DEVICE SETUP
Device Features
12 T650M INSTALLATION GUIDE
Device Features
Familiarize yourself with the features before continuing with the installation
process.
Figure 2 T650m Device
Front Panel
The front panel offers the following features:
•The T650m device has a colored touch screen display.
•A smart card reader is built into the device to process smart card-based debit
or credit transactions. For directions on how to use a smart card, see Using
the Smart Card Reader, Figure 6.
•A magnetic card reader is built into the device for performing debit or credit
card transactions. The card can be swiped from either direction. To ensure a
proper read of the magnetic swipe card, insert the magnetic card from the side
of the device as shown in Using the Magnetic Card Reader, Figure 7.
•Contactless Reader and EMV have dedicated LEDs to display for contactless
payments. For directions on how to conduct contactless transactions, see
CTLS Transaction, Figure 8.
•A 3.5 mm audio jack to facilitate accessibility for the visually impaired.
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DEVICE SETUP
SIM/SAM Card
T650M INSTALLATION GUIDE 13
SIM/SAM Card
When you first receive your T650m, you may need to install SIM and SAM cards,
or you may need to replace old cards.
Installing or
Replacing
To install or replace SIM/SAM cards:
1Power off the device.
2Use the SIM/SAM Ejector Tool to pop open the card tray on the right side of
your device.
3Place your new SIM/SAM card into the tray. Align the notch on your SIM /SAM
card with the notch on the tray. The SIM/SAM card should face up.
Figure 3 SIM/SAM Insertion
4Carefully slide the tray back into the device. The correct orientation of the SIM/
SAM card is as indicated in the figure.
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. Verifone recommends
using a grounded anti-static wrist strap.
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DEVICE SETUP
Examining Connection Port
14 T650M INSTALLATION GUIDE
Examining
Connection Port
The T650m device has one primary USB-C port used for power and download.
Figure 4 T650m Primary USB-C Port
Using the
Battery
The T650m device uses a Li-Ion battery. The internal logic of the battery prevents
both overcharging and undercharging (a fault condition in which the battery level
goes well below the minimum acceptable charge and the battery becomes
unusable).
Battery Features
The following are features of the battery:
•Li-Ion
•A safety circuit that:
•Prevents cell damage from overcharge, over-discharge, or overheating
•Activates when the battery is left in an unused device for an extended
period
Manual Startup
Hold the start button for about 3 seconds until the device displays the startup
screen.
53"!
53"#
NOTE
•Charge the T650m device for eight hours before initial use.
•Disconnecting and unplugging the device power pack, reduces the life of the
coin cell battery, which does not recharge and must be replaced if drained.
•Conserve battery power by turning the T650m device off when not in use. Do
not let the battery charge fall below 10% for an extended period of time as
this may permanently diminish the battery capacity. Recharge the battery by
placing the T650m device on the charging base. The T650m charging time
with a charging base is 5.8hrs.
NOTE
Once the device is powered up, The Verifone Home screen is displayed.

DEVICE SETUP
Connecting the Terminal Power Pack
T650M INSTALLATION GUIDE 15
Manual Shutdown
Hold the start button for about 1 second until the message is displayed on the
screen. Touch the "Off" selection to turn off.
Connecting the
Terminal Power
Pack
Connect the T650m device to the provided USB cable and insert the other end
into any USB charger head for initial charging.
Each T650m device comes with a power supply cable, USB-A to USB-C cable is
used to connect the device directly to a USB outlet to charge the battery. The
T650m unit is equipped with a USB-capable universal port.
NOTE
The screen is blank when the device has no power.
CAUTION
Using an incorrectly rated power supply may damage the device or cause it not
to work as specified. Before troubleshooting, ensure that the power supply being
used to power the device matches the requirements specified on the bottom of
the device. (See Specifications for detailed power supply specifications.) You can
use any standard USB charger.
WARNING
Do not plug the power pack into an outdoor outlet or operate the device outdoors.
During a transaction, disconnecting the power by unplugging the device from a
wall power while at a very low battery charge may cause transaction data files not
yet stored in the device memory to be lost.

DEVICE SETUP
Charging Base
16 T650M INSTALLATION GUIDE
To Connect the
Terminal Power
Supply
Insert the USB-C to the T650m and USB-A port to the power supply or Desktop.
Figure 5 T650m Power Supply Connection
Charging Base
The T650m is designed to work with a charging base. The user can alternatively
place the terminal on the available charger base to conveniently charge the
battery and prevent the discharge to less than 10%.
Figure 6 T650m Docking with Charging Base
Charging the
Battery
After unpacking your T650m device, connect the power pack to the unit for eight
hours or until fully charged. Refer to the Using the Battery section for more details.
53"!
53"#
TIP
To protect against possible damage caused by lightning strikes and electrical
surges, consider installing a power surge protector.
!
"

DEVICE SETUP
Using the Smart Card Reader
T650M INSTALLATION GUIDE 17
Battery Life
Charging and discharging the battery will cause normal wear on the battery.
Using the Smart
Card Reader
Insert the smart card to proceed with the EMV transaction. EMV supports credit
card and debit card transactions.
To Conduct a Smart
Card Transaction 1Position the smart card with the contacts facing upward.
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Figure 7 Inserting a Smart Card
Using the
Magnetic Card
Reader
Use the magnetic stripe reader to perform credit and debit card transactions.
Using a Smart Card
Reader - Debit or
Credit Card
Transaction
1Position the card with the magnetic stripe facing backward.
WARNING
Li-Polymer and Li-Ion batteries must be recycled or disposed of
properly as per local guidelines/regulations.

DEVICE SETUP
CTLS Transaction
18 T650M INSTALLATION GUIDE
2To ensure a proper read of the magnetic swipe card, insert the magnetic card
from the top of the device, as shown in the illustration below.
Figure 8 Using Magnetic Stripe Card
3Swipe the card through the magnetic card reader.
CTLS
Transaction
The T650m supports contactless credit or debit card transactions. To perform a
contactless transaction, gently tap the card or hold the card against the surface of
the display.
Figure 9 Using the CTLS Reader
Wi-Fi/BT
Support
The T650m device includes an integrated WLAN RF transceiver for Wireless LAN
systems with advanced power management and an integrated radio transceiver
for Bluetooth wireless systems.
Bluetooth Support
Supports BR/EDR and LE.
Wireless
Transaction
The T650m device supports wireless transactions.

DEVICE SETUP
Accessories and Documentation
T650M INSTALLATION GUIDE 19
Accessories and
Documentation
Verifone produces the following accessories and documentation for the
T650m device. When ordering, please take note of the part number.
•Verifone online store at www.estore.verifone.com
•USA – Verifone Customer Development Center, 1-800-837-4366,
Monday to Friday, 7 A.M. - 8 P.M., Eastern time
•International – Contact your Verifone representative
Accessories
Documentation
Verifone Certified Power Adapter PWR560-002-00-A
Verifone MSR Cleaning Kit PN 02746-02
T650m Certifications and Regulations VPN -DOC560-040-EN-A
T650m Quick Installation Guide VPN -DOC560-042-EN-A
T650m Charging Base Quick Installation VPN - DOC560-043-EN

DEVICE SETUP
Accessories and Documentation
20 T650M INSTALLATION GUIDE
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