VeriFone P400 User manual

Verifone Part Number DOC435-003-EN-B, Revision B
P400/P400 Plus
Installation Guide

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The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC435-003-EN-B, Revision B
P400/P400 Plus Installation Guide
© 2016 Verifone, Inc.
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
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P400/P400 PLUS INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview P400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing or Changing MSAM/uSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Attaching a Cable Connector to the
P400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connection to Another Verifone Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
RS-232 Connection Using an External Power Brick. . . . . . . . . . . . . . . . . . . 20
Direct USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Ethernet Connection with External Power Brick . . . . . . . . . . . . . . . . . . . . . . 21
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Contactless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Stylus and Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Mounting Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Periodic Inspection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4P400/P400 PLUS INSTALLATION GUIDE
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 4
Troubleshooting
Guidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Decommissioning/Removal From Service . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Privacy Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Mounting Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Stylus Pen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Stylus Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

P400/P400 PLUS INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing P400
device.
Audience This guide provides simple descriptions of the P400 features and the basic
information for installing and configuring the P400.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a P400 device.
Chapter 2, Setup. Explains how to set up and install the P400 and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
P400.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the P400 unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation To learn more about the P400 device, please refer to the following documents and
their associated Verifone Part Numbers (VPN):
P400 and P400 Plus Certifications and Regulations VPN DOC435-001-EN
P400 Quick Installation Guide VPN DOC435-002-EN
P200/P400 Reference Guide VPN DOC435-004-EN
Engage Low-Profile Privacy Shield Quick Installation Guide VPN DOC000-020-EN
Engage Standard Privacy Shield Quick Installation Guide VPN DOC000-021-EN
P200/P400 Mounting Adapter Quick Installation Guide VPN DOC435-005-EN
P400 Stylus Quick Installation Guide VPN DOC435-007-EN

PREFACE
Guide Conventions
6P400/P400 PLUS INSTALLATION GUIDE
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Please refer to Table 2 for the acronyms used in this manual.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references. See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis. You must not use this unit underwater.
The pencil icon is used to
highlight important information. RS-232-typedevices do notwork on the P400 communication port.
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device

PREFACE
Guide Conventions
P400/P400 PLUS INSTALLATION GUIDE 7
PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions

PREFACE
Guide Conventions
8P400/P400 PLUS INSTALLATION GUIDE

P400/P400 PLUS INSTALLATION GUIDE 9
CHAPTER 1
Overview
This chapter describes the features of P400.
P400 The P400 is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
The P400 is a consumer-facing handheld device. It can also be fix-mounted in
some integrated retail scenarios. The product’s design is equally appealing as a
handheld PINpad and robust enough to look and function appropriately in a fixed
mount setting.
Figure 1 P400 Touch
Front Functions The P400 includes the following features:
•Capacitive touch LCD display
•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•Supports telco-style format
•Dual-function Backspace/Clear key.
•Customer-entry for Cancel and Enter keys.

OVERVIEW
Features and Benefits
10 P400/P400 PLUS INSTALLATION GUIDE
Back Functions The rear of the P400 device shows the following:
•Cable connector compartment.
•Threaded grommets for attaching the mounting plate.
•A uSD and a dual-stack MSAM connectors built into the back of the unit to
support stored-value card programs or other merchant card requirements.
Features and
Benefits Exceptional Ease of Use and Ergonomics
•Sleek and stylish shape occupies minimal counter space.
•Bold, ergonomic design fits comfortably in the palm of a hand.
•Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.
•Rugged and reliable design.
•Connects with most POS payment terminals.
•Supports payment transactions in a variety of payment environments.
Critical Security Protection
•Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•PCI-compliant for secure solutions, meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•Key injection simplified and secured with Verifone’s SecureKit key loading
software.
•Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•Removable privacy shield offers option of supplemental physical security.
•Connects with most POS payment terminals, PCs, and ECRs.
•USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).

P400/P400 PLUS INSTALLATION GUIDE 11
CHAPTER 2
Setup
This chapter describes the setup procedure for the P400, in the following sections:
•Selecting Location
•PIN Protection Measures
•Unpacking Shipping Carton
•MSAM/uSD Cards
•Power Supply
•Cable Connections
•Smart Card Reader
•Magnetic Stripe Card Reader Use
•Contactless Transactions
•Optional Accessories
Selecting
Location Use the following guidelines to select the best location for the P400 device.
To Select a Location
Choose a location convenient for both merchant and client:
•Far from heavy metal objects,
•A flat support surface such as a countertop or a table,
•Near a power outlet and the terminal or computer that connects to the P400.
Environmental
Factors •Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•Do not use the P400 outdoors.
WARNING
For safety, do not string cables or cords across a walkway.
CAUTION
The P400 is not waterproof or dustproof and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.

SETUP
PIN Protection Measures
12 P400/P400 PLUS INSTALLATION GUIDE
Electrical
Considerations •Avoid using this product during electrical storms.
•Do not use the P400 unit near water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
Contactless
Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
Figure 2 Areas To Avoid Metal Contact
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
•Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•Position the PED so that it is angled in such a way that PIN spying is
difficult.
WARNING
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product during electrical
storms. Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
CAUTION
Using an enclosed metal frame or mount may negatively affect contactless
performance.

SETUP
Unpacking Shipping Carton
P400/P400 PLUS INSTALLATION GUIDE 13
•Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•Position in-store security cameras so that the PIN-entry keypad is not visible.
The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
•Signage on the PED
•Prompts on the display, possibly with a click-through screen
•Literature at the point of sale
•A logo for safe PIN-entry process.
Ensuring User
Privacy
Use the following guidelines to protect the user’s privacy when he enters his
personal identification number (PIN):
•The area of visibility should be no larger than a cone taken from the number 5
key at an angle of 45° and covering an area of 270° directly in front of the user.
•You can secure PIN entry by installing an optional Privacy Shield.
Unpacking
Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1Remove the P400 unit from the shipping carton. The standard package
contains the PIN pad only and does not include any other cables or
accessories. Refer Accessories and Documentation to for more information
about P400 related accessories.
2Remove any protective plastic wrap and place the unit on a table or
countertop.
Table 3 Mounting Methods and Protection Measures
Method Cashier Customer in
Queue Customers Elsewhere On-site Cameras
Countertop
without stand Use signage behind the
PED
Install so that
customer is
between PED and
next in queue
No action
needed Do not install within view of
cameras
Countertop
with stand No action needed Install so that customer is
between PED and
next in queue
No action
needed Do not install within view of
cameras
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.

SETUP
MSAM/uSD Cards
14 P400/P400 PLUS INSTALLATION GUIDE
3Remove the clear protective film from the display.
4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the P400 unit in the future.
MSAM/uSD
Cards You may need to install one or more multiple security access module (MSAM)
cards or replace the old cards.
Figure 3 MSAM/uSD Slots
Installing or
Changing MSAM/
uSD Card
To install or change uSD or MSAM cardS:
1Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2Slide out and lift the compartment cover. The uSD and MSAM cardholders are
now accessible.
3Install the uSD or MSAM card by carefully sliding it into the slot until fully
inserted.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
2
1
2
1
SAM
μSD
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
NOTE
The P400 supports two MSAM cards in a stacked configuration.
NOTE
Insert the card with the card’s gold contacts facing away from you, toward the unit.

SETUP
Power Supply
P400/P400 PLUS INSTALLATION GUIDE 15
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
USB Power Supply P400 can be powered with 5 V supply from USB port (5 V at 500 mA) with the
following power-saving conditions controlled by the OS:
•Maximum audio output volume is reduced.
•LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor
usage).
•Keypad backlight is disabled.
•Ethernet functionality is unavailable.
•BT/Wi-Fi functions are unavailable.
•The maximum USB cable length supported is 4.1 m (CBL280-025-02-A)
•In CTLS payment mode, the micro-processor operating frequency is reduced
to 300 MHz until the PINpad exits CTLS mode.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR435-001-01-A (see Service
and Support for detailed power supply specifications).
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
NOTE
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.

SETUP
Cable Connections
16 P400/P400 PLUS INSTALLATION GUIDE
•Multi-media function (video playback or audio function) has to be switched off
by user or customer app when CTLS payment mode is activated. Other
modes of payment like smart card and MSR payment can be supported.
Cable
Connections
The P400 has several cabling scenarios, depending on what it connects to:
1Connection to Another Verifone Terminal.
2RS-232 Connection Using an External Power Brick.
3Direct USB Connection.
4Powered USB Connection.
5Ethernet Connection with External Power Brick.
Attaching a Cable
Connector to the
P400
Before going into each cabling scenario, the cables first have to be attached to the
P400. To attach a cable to the terminal, follow steps 1-2 in the Installing or
Changing MSAM/uSD Card section to open the compartment door, then attach
the 28-pin connector of the cable to the terminal.
Figure 4 Using the 28-Pin Connector
Connection to
Another Verifone
Terminal
The P400 can be powered by another Verifone terminal in two ways:
•Serial Connection
•USB Connection
NOTE
CTLS payment mode is defined as the state of the device where RF transmission
is broadcasting to allow for a CTLS payment. This is activated either during the
scanning of items or at the completion of scanning items during the checkout
process, depending on how the application sets it up. As soon as checkout is
complete, the device exits CTLS payment mode and remains off until activated for
the next checkout.
WARNING
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
2
1
2
1
A
B
C

SETUP
Cable Connections
P400/P400 PLUS INSTALLATION GUIDE 17
Serial Connection
•Configuration 1 - P400 to V200c
Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-
01-A) to P400, then insert the other end of the cable to the multi-
communication port of V200c. There is a minimum power requirement for the
terminal, currently specified at 5.2 W.
Figure 5 Connecting to V200c
•Configuration 2 - P400 to VX 520
Connect the 28-pin connector of the coiled serial cable (VPN - CBL282-036-
01-A) to P400, then insert the other end of the cable to the RS-232 port of VX
520.
Figure 6 Connecting to VX 520 via Serial Connection
ETH
RS232
NOTE
To ensure that power consumption of P400 is within the limits of the VX 520 port
power, the following limitations must apply:
•Media playback is not allowed.
•Reduce Audio volume by adjusting the volume bar through the System Mode.

SETUP
Cable Connections
18 P400/P400 PLUS INSTALLATION GUIDE
Reduce audio volume to the position similar below:
Figure 7 Suggested Position of Volume Bar
•Configuration 3 - P400 Plus to VX 520
In order for the P400 Plus (also applicable to P400) to support full-feature
without any limitation, it is required to power the PINpad with an external
power supply.
Figure 8 Powering PINpad with External Power Supply
Change Volume
Volume
Volume Bar
Position
RS-232
RS-232

SETUP
Cable Connections
P400/P400 PLUS INSTALLATION GUIDE 19
USB Connection
•Configuration 1 - P400 to V200c
P400 can be powered by V200c via the USB port. Connect the USB cable
CBL282-038-xx-A directly to the USB1 (USB Vertical Type A) port of V200c.
Figure 9 Connecting to V200c via USB
•Configuration 2 - P400 to V200c
P400 can be powered via the V200c multi-communication port of V200c,
which also supports USB connectivity. Insert the USB cable CBL435-002-01-A
directly to the multi-communication port of V200c.
Figure 10 Connecting to V200c via Serial
NOTE
Do not connect to USB0 via MOD10 port of V200c through splitter cable to power
up the unit as the current limit is set to only 500 mA.

SETUP
Cable Connections
20 P400/P400 PLUS INSTALLATION GUIDE
RS-232 Connection
Using an External
Power Brick
A special dongle cable is used, where one end of the cable plugs into the P400
while the other end terminates in a DB-9 connector housing. On the housing, a
DC jack is provided to connect to an external power brick. This is a generic cable
for all RS232-based hosts (VPN - CBL282-031-XX-A).
Figure 11 Connecting to RS232-Based Host
Direct USB
Connection
Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB
environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.
Figure 12 Connecting to USB-Based Host