VeriFone IX90 M440 User manual

www.verifone.com
IX90 M440
Installation Guide
Verifone Part Number, DOC900-004-EN-A, Revision A01

VeriFone, Inc.
US: 1-800-Verifone
www.verifone.com
Verifone Part Number DOC900-004-EN-A, Revision A01
IX90 M440 Installation Guide
© 2023 VeriFone, Inc.
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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any
form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has
attempted to ensure the accuracy of the contents of this document. Verifone shall not be liable for
technical or editorial errors or omissions contained herein. Verifone and the Verifone logo are registered
trademarks of Verifone. Other brand names or trademarks associated with Verifone's products and
services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective
holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.

Installation Guide IX90 M440
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© VeriFone Inc. All rights Reserved.
Contents
Preface
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronyms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1. Device Overview
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IX90 - Connectivity and Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3. Accessories
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4. Device Setup
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Inside the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Unpacking the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
To Scan the QR Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
IX90 Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Screen Angle Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Installing Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
IO Hub Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installing Cash Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connecting IX90 to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
To connect IX90 to a power source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Loading a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Guide IX90 M440
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© VeriFone Inc. All rights Reserved.
To install a paper roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Verifone Cloud POS Pairing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alternative Payment Methods (APMs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
IX90 Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5. Service and Support
Maintenance and Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accessories and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
6. Troubleshooting Guidelines
Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Device Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 33
Blank Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Keypad Does Not Respond. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transactions Fail to Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Samsung Tab Fails to Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
Preface
This guide is the primary source of information for setting up the IX90.
Audience
This guide is intended for the users involved in the installation of the IX90.
Organization
This guide is organized as follows:
•Chapter 1, Device Overview. Provides an overview of the IX90.
•Chapter 2, Specifications. Discusses power requirements, dimensions, and other specifications of the
IX90.
•Chapter 3, Accessories. Lists the various supported accessories that can be ordered.
•Chapter 4, Device Setup. Explains the setup and installation, selecting a location, and establishing
connections.
•Chapter 5, Service and Support. Provides information on how to contact your local Verifone
representative or service provider and information on how to order accessories or documentation from
Verifone.
•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines.
Related Documentation
Following are the related documents with associated Verifone Part Numbers:
IX90 HUB Certifications and Regulations VPN DOC900-002-EN
IX90 M440 QIG VPN DOC900-005-EN
IX90 Printer and Cash Drawer QIG VPN DOC900-006-EN
IX90 UX700 QIG VPN DOC900-007-EN
IX90 Cable Management Base QIG VPN DOC900-009-EN

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
Conventions and Acronyms
The following tables describe the conventions and acronyms.
Conventions
Acronyms
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-referenced.
See Conventions and Acronyms.
The bulb icon is used to highlight
important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure or loss of data.
Avoid placing metallic objects at
the front of the card reader.
The lightning symbol is used as a
warning when bodily injury might
occur.
For safety, do not string cables or
cords across a walkway.
Acronym Definition
AC Alternating Current
AES Advanced Encryption Standard Algorithm
ARM Advanced RISC Machine

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Installation Guide IX90 M440
DC Direct Current
EMV Europay, MasterCard, and Visa
GMS Google Mobility Services
LAN Local Area Network
LCD Liquid Crystal Display
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
MSR Magnetic Stripe Reader
NFC Near Field Communication
PCI Payment Card Industry
PIN Personal Identification Number
POS Point-of-Sale
PTS PIN Transaction Security
QR Quick Response
RAM Random Access Memory
ROM Read Only Memory
SAM Secure Access Module
Acronym Definition

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
SRED Secure Reading and Exchange of Data
TLS Transport Layer Security
USB Universal Serial Bus
VCPOS Verifone Cloud Point of Sale
VPN Verifone Part Number
Acronym Definition

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
1. Device Overview
The Verifone IX90 is an Android-based POS system that offers a range of
features to help merchants manage their business and provide a smooth
payment experience to their customers. The system is equipped with an
11.6-inch multi-touch high-definition (HD) display that runs on the latest
Android architecture, making it easy for the merchants to
interact with the system and conduct transactions. Additionally, the
customer-facing terminal is designed to ensure fast and secure payments.
The IX90 solution is flexible and allows for the integration of other POS
applications. It also supports open Android or iOS architecture
configuration. The solution can be customized with accessories such as
cash drawer, printer, and barcode scanner.
The dual-screen feature of the Verifone IX90 Countertop iPOS allows both
the merchant and the customer to interact with a large, high-resolution HD
display. This feature is particularly useful in situations where there is minimal
counter space.
Verifone's estate management services enable clients to remotely monitor
and update their devices. The Verifone payment device supports Bluetooth
and Wi-Fi connectivity, as well as Ethernet and USB communications. It
meets the PCI-PTS 5 requirements for maximum security.
The Verifone payment device supports all payment methods, including
magnetic stripe, EMV, and NFC/contactless reader, along with popular
mobile wallets like Apple Pay, Google Pay, and Samsung Pay. The device
has an easy-to-read color touch screen that supports all payment-related
user interactions and a keypad for secure PIN entry.
Figure: 1 IX90

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Installation Guide IX90 M440
2. Specifications
This chapter lists the power requirements and other specifications of the IX90.
Merchant Facing Display Customer Facing Payment
Display (M440)
OS •Android Go, version
12
•VAOS, Verifone Secure OS
based on Android 8.1
Display •11.6-inch FHD
1920 × 1080
multi-touch screen
•8-inch 1280 × 720 HD
resolution, multi-touch
screen
Memory •32GB Flash / 2GB
RAM
•16GB Flash / 2GB RAM /
micro-SD memory
expansion slot
•Secure Access Memory
Slots x2
Processor •A133 64Bit Quad-
core, 1.6GHz
•Quad-core Cortex-A7 1.1
GHz
Multimedia •Speaker
•Microphone
•Video Playback: 30
FPS full 720p HD
•Speaker and Audio Jack
•Microphone
•Video Playback: 30 FPS full
720p HD
Camera •Front: 2.0MP
•Rear: 5.0MP
•Front: 5 MP auto-focus
Card Readers•MSR Reader (only for
Merchant Login)
•Triple Track MSR / Smart
Card Reader / Contactless
Card Reader
Certifications •GMS Certified •EMV L1 & L2 / EMV
Contactless L1, MasterCard
Contactless / MasterCard
TQM / VISA payWave /
American ExpressPay /
Discover D-PAS / Interac

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Installation Guide IX90 M440
Environment •Operating
temperature: -10° to
45° C
•Storage temperature:
-20° to 70° C
•Relative humidity:
90% Non-Condensing
•Operating temperature: -10°
to 45° C
•Storage temperature: -20°
to 70° C
•Relative humidity: 90%
Non-Condensing
Wireless
Connectivity
•Wi-Fi 2.4GHz: 802.11
b/g/n
•Wi-Fi 5GHz: 802.11
a/n/ac
•Bluetooth: 5.0 BLE
•Wi-Fi 2.4GHz: 802.11 b/g/n
•Wi-Fi 5GHz: 802.11 a/n
•Bluetooth: 4.2 BLE
Performance
and Durability
•Durable Frame
protection.
•Supports Dual Band
Wi-Fi for a reliable
wireless connection.
•Fast transactions due to
powerful ARM Cortex
processor.
•This device is IP53 rated
when mounted on the
pedestal.
Ease of Use •Supports Landscape
and Portrait
orientation.
•Supports a +/-20
degree tilt.
•Includes Magstripe
reader for fast
merchant login.
•Touchscreen for icon-based
applications or electronic
signature capture support.
•Intuitive telco-style keypad
with colored control keys.
•Bi-directional magnetic
stripe card reader with an
extended blade for optimal
card reading.
•Audio jack to facilitate
accessibility for the visually
impaired.
Merchant Facing Display Customer Facing Payment
Display (M440)

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Installation Guide IX90 M440
Security •Supports Android 12
privacy and security
features inclusive of:
•notification bar
alerts
•approximate
location
•privacy
dashboard
•private compute
core
•Supports a Verifone
Proprietary operating
system based on Android
that is PCI/PTS compliant.
•Incorporates
tamper-sensing circuitry to
detect unauthorized
intrusion and supports a
broad spectrum of
software-based security
features.
•AES / RSA / TDES, PCI / PTS
5.1, SRED approved for
debit and other PIN-based
transactions.
•Supports reliable security
features including TLS,
VeriShield file
authentication, and
VeriShield Protect to help
prevent fraud and other
intrusions.
Contactless
Capability
•Not Applicable •Advanced contactless
architecture with a single
contactless interface
(SingleCl).
•Dedicated tap zone for
optimized user experience.
•Accepts EMV, NFC, QR
Code and magstripe
contactless payments as
well as PIN-based
transactions.
Merchant Facing Display Customer Facing Payment
Display (M440)

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
IX90 -
Connectivity
and Power
Supply
IO HUB •x1 Ethernet 100 Base-T
•x2 USB-A Host, 2.5W and 5W
•x1 USB-C Host
Power Supply 100-240V AC, 12V DC/3.3A/39W

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Installation Guide IX90 M440
3. Accessories
IX90 supports the following accessories which can be ordered separately:
Printer
•PRT000-NA-01-A PRT
•TP808 Receipt Printer, Black, Wi-Fi/USB, NA
Cash Drawer
•MSC000-032-01-A, MS CASH DRAWER STA-37965560 CD3-1313BK45-S2,
BLACK, 13WX13D, PRNTR DRVN, 4BILL-5COIN, 2 MEDIA SL
•The cash drawer has to be used alongside the Printer.
Barcode
Scanner
•BCR414-208-01-B
•Countertop 2D Barcode Scanner.

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
4. Device Setup
This chapter describes the setup procedure for the IX90 in the following sections:
•Safety Instructions
•Periodic Inspection
•Environmental Factors
•Inside the Shipping Carton
•IX90 Setup
•Installing Printer
•Installing Cash Drawer
•Connecting IX90 to a Power Source
•Loading a Paper Roll in the Printer
•Verifone Cloud POS Pairing
•Alternative Payment Methods (APMs)
•IX90 Transactions
Safety
Instructions
1Read all instructions before connecting the equipment. Do not attempt to
install this device until all the instructions and warnings have been read and
properly understood.
2Make sure that there are no missing or defective parts - defective parts must
never be used. Verifone is not liable or responsible for damage or injury caused
by improper installation, improper use, or failure to observe these safety
instructions. In such cases warranty might get void.
3Do not use any attachments not specifically recommended by Verifone as they
can result in the risk of fire, electric shock, or injury.
4Do not use the device near water.
5Do not place this unit on an unstable cart, stand, or table. The unit may fall,
causing serious personal injury and/or damage to the equipment.
Periodic
Inspection
1It is recommended to periodically inspect the product and its fixing points to
ensure that safety is maintained.
2Periodically inspect the device for possible tampering. Signs of tampering
include:

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Installation Guide IX90 M440
•Wires protruding out of the device.
•Foreign objects inserted into the smart card slot or magnetic stripe slot.
•Any bumps in the casing below the mag stripe slot and any noticeable
additional mag stripe head from the side.
•Signs of damage to the tamper-evident labels.
•A Tamper Warning message on the device display.
If any device is found to have been tampered with, please remove it from
the service immediately. Keep it available for potential forensics
investigation and notify your company security officer and your local
Verifone representative or service provider. To contact Verifone, please see
Service and Support.
For terminals equipped with a privacy shield, perform daily inspections to
ensure that the privacy shield is installed and has not been removed.
Environmental
Factors
•Do not use the device where there is excess heat, dust, humidity, moisture,
caustic chemicals, or oils.
•Keep the device away from direct sunlight and anything that radiates heat.
•The contactless antenna is located around the display. Avoid having metallic
objects in the proximity of a contactless antenna.
•Select a location convenient for the customer. Avoid dusty, hot, or damp
locations.
•To minimize data reading or writing errors, pick a location free from magnetic
interference. Choose a spot at a safe distance away from objects or units that
generate magnetism.
Inside the
Shipping
Carton
Open the shipping carton and carefully inspect its contents for possible
tampering or shipping damage.
Unpacking the
Shipping Carton
To unpack the shipping carton:
1Carefully inspect the shipping carton.
2Validate the authenticity of the sender by verifying the shipping tracking
number and other information located on the product order paperwork.
3Remove the tape on the carton box.

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Installation Guide IX90 M440
4Remove the inner carton box - once the tape is removed on the outer carton
box, lift the inner carton box and remove it from the outer carton box.
5Unfold the inner carton box.
6Inspect the contents of the shipping carton. The carton box contains the
following as part of the IX90 product:
•Remove all the plastic wrapping from the device and the components.
•Remove the clear protective film from the customer-facing payment
display and the branded protective film from the merchant facing display.
•Save the shipping carton and packing material for future repacking or
moving of the device.
IX90- M440 Merchant Facing Display, Customer Facing Payment
Display (M440), IO Hub, Power supply for IO Hub, an
Ethernet cable (2m), privacy shield, a stylus, a stylus
holder for the M440 and Regional Power Supply.
Do not use a tampered or damaged unit. The device comes equipped with
tamper-evident labels. If a label or component appears damaged, please notify
the shipping company and your Verifone service provider immediately.
N'utilisez pas un appareil trafiqué ou endommagé. L'appareil est équipé de
étiquettes inviolables. Si une étiquette ou un composant semble endommagé,
veuillez en informer immédiatement la compagnie maritime et votre fournisseur
de services Verifone.

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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
To Scan the QR
Code
Scan the QR code that is on the label of the carton box for User Manual and
Support information.
For more information on the related documents refer to
Related Documentation.
IX90 Setup
Following are the steps required to setup the IX90.
•Complete the IO hub connections, refer to the steps given in the IO Hub
Connections section.
•Complete the paper roll installation, refer to the steps given in Loading a Paper
Roll in the Printer in the Printer section.
•Complete the printer installation, refer to the steps given in Installing Printer
section.
•Complete the cash drawer installation, refer to the steps given in Installing
Cash Drawer section.
•Complete the IX90 power source connection, refer to the steps given in
Connecting IX90 to a Power Source section.

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Installation Guide IX90 M440
•Complete the pairing of the devices, the Merchant Facing Display with the
Customer Facing Payment Display, refer to the steps given in Verifone Cloud
POS Pairing section.
Figure: 2 IX90 Setup
•Set the IX90 on a stable counter top.
•Set the preferred orientation. The merchant facing display can be used in both
portrait and landscape mode. To change the orientation, pull on the pin located
at the back and rotate it counter-clockwise.
•Remove the branded screen protector film on the display.
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© VeriFone Inc. All rights Reserved.
Installation Guide IX90 M440
Screen Angle
Adjustment
By default, the screen angle is set to 45°. It can be tilted up to +/-20° to
accommodate varying user and countertop heights.
Installing
Printer
1Printer ports are visible at the back of the printer as shown in Figure 3.
2Connect USB-B cable from the printer to the USB-A port of the IO hub.
3Connect the power cord from the printer to the power source.
Figure: 3 Printer
Connections
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