VeriFone Vx Series User manual

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QUICK REFERENCE GUIDE
VERIFONE Vx
RANGE OF TERMINALS

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Verifone Vx Range of Terminals User Guide
Terminals in this range:
Vx520
Vx675
Vx520
Vx680
Vx675
Vx520

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We support you every step of the way
24/7 Contact Centre support: When contacting the Support Contact Centre,
please request a ticket or reference number for follow-up purposes.
•Card Connect Merchants: 0861 338 767
•Investec Merchants: 0861 000 016
Authorisation Centres:
•ABSA: 0860 100 018
•Mercantile Bank: 0861 625 288
WhatsApp support: 081 809 1092
Email enquiries: [e-mail]
Basic information
User IDs and Pin (Cashier, Supervisor & Manager)
•Default user accounts will be provided by the Field technician when the
device is installed.
* Technician to assist in adding new user accounts according to the
merchant’s request.
Problems when Printing
•Check there is paper in the POS,
•Ensure the paper roll is correctly inserted.
•Check the paper closure lid is closed.
•Contact Customer Support (0861 338 767)
Hold and Call / Hot Card
•This card is reported lost/stolen, this could be a fraudulent card
•Call Authorizations centre on how to proceed.

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Basic allowed card transactions
Credit cards (swiped)
•May not allow cash back.
•May not do a balance.
•Does not ask for a PIN.
•Does ask for random card
numbers of PAN.
Debit cards (swiped)
•May allow cash back.
•May do a balance enquiry.
•May not ask for budget.
•Does ask for a PIN.
CHIP card (MasterCard, Visa - EMV)
•Customer must enter PIN if the terminal prompts for PIN.
•Can be a Debit or Credit card. If your CHIP card has more than one account,
then ‘Select your application' will be shown. Please select the correct account
type.
•The CHIP may ask to confirm that application, press ENTER.
•May allow cash back.
All Cards
•The POS will print a receipt with Declined or Approved.
•If voice approval is allowed, then the terminal will display:
o‘Please contact your bank’ for authorization.
•Enter the Supervisor PIN.
•Enter the authorizations code exactly as provided by the bank.
•If the transaction is approved, receipt is printed. Please remember that the
receipt must be signed if required.
All transactions will dial online for approval, with the exception of a Refund
transaction, which will approve offline.

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Other POS device problems and how to fix them
•“HOTCARD FILE OLD” is displayed on the screen:
oThe Hot Card Parameters are out of date or failed to download
oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU
oSelect 2 –CARD PROCESSING
oSelect 1 –OPERATOR
oSelect 4 –UPDATE PARAMETERS
oSelect 2 –FULL PARAMETERS
oWhen asked, supply Supervisor ID and PIN
oThe terminal will now download full parameters and update the Hot
Card Parameters
•“CPA –SETTLEMENT REQ” is displayed on the screen:
oThe terminal hasn’t successfully uploaded transactions for settlement
oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU
oSelect 2 –CARD PROCESSING
oSelect 1 –OPERATOR
oSelect 3 –BATCH TRANSMISSION
oWhen asked, supply Supervisor ID and PIN
oThe terminal will upload the batch, and print a batch report
•Screen or Keyboard is stuck:
oReboot the terminal and report to Customer Support
•“AUTHORISATION FAILED” printed on receipt:
oBelow this message on the receipt, there is a detailed description of
the reason for the decline. Read, and if still unclear why the
transaction declined, please call the Authorisation Centre
oA Declined response does not necessarily mean insufficient funds in
the customer’s account
oIf “COMMUNICATION FAILURE” is printed on the receipt, the terminal
will automatically reverse the original transaction. This reversal will be
sent online the next time when the terminal connects to the host.
Please note a response code starting with the letter X or Z indicates a
communication failure
General Transaction Flow
•Swipe Card
oSwipe the card on the idle screen
oIf an EMV Chip card is swiped, the terminal will prompt the merchant
to insert the card
oFor a Credit card: The merchant will be prompted to enter 4 digits
from the front side of the card, for fraud prevention
oFor a Debit card: Account type is to be selected (Cheque or Savings)
oProceed with the transaction
•Insert a CHIP card
oThe card is inserted with the CHIP facing up and towards the
terminal

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oIf the CHIP is unreadable, the terminal will conduct a Fallback
transaction
▪The merchant will be prompted to swipe the card, and the
transaction will continue as a normal magnetic stripe
transaction
oProceed with the transaction
oAt the conclusion of the transaction, the CHIP card is allowed to
approve or decline the transaction
oIf the CHIP card declines the transaction, the terminal will
automatically reverse the original transaction. This reversal will be
sent online the next time when the terminal connects to the host
oThe terminal will prompt the user when to remove the card
•Manual PAN entry
oPress * (Vx675 / Vx680) or F4 (Vx520) for MENU
oSelect 2 –CARD PROCESSING
oSelect 1 –OPERATOR
oSelect 1 –MANUAL CARD ENTRY
oWhen asked, supply Supervisor ID and PIN
oEnter the Card number
oSelect the correct account
oEnter the Expiry Date on the front of the card (MMYY format)
oEnter the CVV value on the rear of the card
oSelect the transaction
oProceed with the transaction
•Contactless Transaction
oPress 0 for CTLS (Contactless) transaction
oSelect 1 –SALE
oEnter the Amount
oTouch the Card to the screen when prompted to do so
oIf the transaction value is over a specific amount, the terminal will
prompt the customer to enter his PIN
oThe transaction will be sent to the host for approval
•Automatic Settlement and Download of Parameters
oOnce a day the terminal will perform an automatic batch upload and
settlement, as well as automatic download of parameters
oTo facilitate this, please leave the terminal powered up, and the
external comms, where applicable, powered up as well
oPlease check the Automatic Settlement every day
oIf the terminal was unsuccessful in completing the Automatic
Settlement or Download of Parameters, a receipt to this effect will be
printed
oPlease contact Customer Support if the terminal does not do the
Automatic Settlement and Parameter Download if plugged in

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Additional information
•General
oTerminal displays CARD USE EXCEEDED –VELOCITY OVERRIDE
▪If a card has been used more than once in a 10 minute period,
the terminal will display VELOCITY OVERRIDE
▪Press ENTER
▪The terminal will prompt for Supervisor details
▪When asked, supply Supervisor ID and PIN
▪Continue with the transaction as normal
oAuth Override
▪If the transaction is declined, but may be manually authorised,
CALL BANK will be displayed on the terminal
▪Press ENTER to perform a voice authorisation
▪The terminal will prompt for Supervisor details
▪When asked, supply Supervisor ID and PIN
▪Contact the relevant Authorisation Centre for an authorisation
number
▪Enter this number exactly as provided by the Authorisation
Centre
▪The transaction will be approved, and a receipt will be printed
oBudget Purchase
▪A budget purchase is only allowed on Credit Card Accounts
▪Swipe or Insert card, or enter PAN manually
▪When the amount is entered, and is above the Budget limit,
the Budget Selection screen is displayed
▪Select 2 –BUDGET
▪Select Budget Period
▪Transaction will proceed as normal
oRefund transaction –ONLY allowed on Credit Cards –Swipe and Chip
▪Swipe or insert card to start transaction
▪Select correct account type
▪Select REFUND transaction
▪The terminal will prompt for Supervisor details
▪When asked, supply Supervisor ID and PIN
▪Enter the Amount and Confirm
▪The transaction is approved offline, and the receipt is printed
▪If a signature line is present on the receipt, ensure the
customer signs the receipt
oBalance Enquiry transaction
▪Swipe or insert card to start transaction
▪Select correct account type
▪Select BALANCE ENQUIRY transaction if allowed
▪Transaction will continue
▪If the terminal prompts for a pin, pass the terminal to the
customer
▪Customer will enter his pin
▪Terminal will request the account balance from the Bank

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▪If successful, the terminal will prompt the merchant to pass
the terminal to the customer
▪The terminal will then display the account balance on the
screen before returning to the ready screen
oPurchase and Cash transaction
▪Swipe or insert card to start transaction
▪Select correct account type
▪If Cash is allowed by the card issuer, the transaction Purchase
and Cash can be selected
▪Enter the Purchase Amount when prompted
▪Enter the Cash Back Amount when prompted
▪Confirm the total amount when prompted
▪If the terminal prompts for a pin, pass the terminal to the
customer
▪Customer will enter his pin
▪Transaction will proceed as normal
oCash Withdrawal transaction
▪Swipe or insert card to start transaction
▪Select correct account type
▪If Cash is allowed by the card issuer, the transaction Cash
Withdrawal can be selected
▪Enter the Cash Amount when prompted
▪Confirm the total amount when prompted
▪If the terminal prompts for a pin, pass the terminal to the
customer
▪Customer will enter his pin
▪Transaction will proceed as normal
oReprint of Batch Report
▪Press * (Vx675 / Vx680) or F4 (Vx520) for MENU
▪Select 2 –CARD PROCESSING
▪Select 2 –REPORTS
▪Select 1 –BATCH
▪To print the current batch, select 1 –CURRENT BATCH
▪To print the previous batch, select 2 –PREVIOUS BATCH
▪You can now choose to print either the full batch report, or just
the batch totals
oReprint of Transaction Receipt
▪In some instances, the merchant wants to reprint a receipt, for
instance when the paper roll finished during a transaction. To
reprint the receipt, please do the following steps:
•Press * (Vx675 / Vx680) or F4 (Vx520) for MENU
•Select 2 –CARD PROCESSING
•Select 1 –OPERATOR
•Select 2 –REPRINT RECEIPT
•The POS device will prompt for Supervisor details
•When asked, supply Supervisor ID and PIN
•The merchant can now select to reprint either the last
receipt, or a specific receipt.

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•To reprint the last receipt, select 1 –LAST RECEIPT
•To reprint a specific receipt, select 2 –RECEIPT NUMBER
•Please enter the receipt number of the receipt to reprint
•The receipt will be reprinted
oRestaurant Mode
▪If the terminal has been enabled for Restaurant Mode, some of
the prompts may change
▪During a Purchase transaction, the merchant may be
prompted to enter a waiter / server number, a table number,
and the tip value for the transaction
▪Notes:
•If the TIP amount is larger than the MEAL amount,
supervisor authorisation will be required
•Waiter / Server and Table prompts can be enabled or
disabled under the Settings option