VeriFone V400m User manual

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www.verifone.com
V400m Terminal & Base
Installation Guide
DOC475-003-EN-A, Revision A02.1

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© VeriFone Inc. All rights reserved.
V400m Terminal & Base Installation Guide
© 2023 VeriFone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any
form without the written permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has
attempted to ensure the accuracy of the contents of this document, this document may include errors or
omissions. The examples and sample programs are for illustration only and may not be suited for your
purpose. You should verify the applicability of any example or sample program before placing the
software into productive use. This document, including without limitation the examples and software
programs, is supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks
associated with Verifone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective
holders.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
VeriFone, Inc
1-800-Verifone
www.verifone.com
Verifone Part Number DOC475-003-EN-A, Revision A02.1

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Contents
Preface 7
Audience 7
Organization 7
Related Documentation 8
Conventions and Acronyms 8
1. Device Overview 11
Front Functions 12
Back Functions 12
V400m Bases 13
V400m Charging Base 13
V400m Full-Feature Base 13
Features and Benets 14
Ease of Use 14
Critical Security Protection 15
2. Setup 16
Selecting Location 16
Environmental Factors 17
Electrical Considerations 17
Contactless Considerations 18
PIN Protection Measures 18
Unpacking Shipping Carton 18
Installing MSAM, SIM and Micro SD Cards 19
Accessing Card Compartments 20

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Changing or Installing an MSAM Card 21
Changing or Installing a SIM Card 21
Changing or Installing a Micro SD Card 23
Loading Printer Paper 24
Power Supply 25
Cable Connections 26
Cable Connections Using the Full-Feature Base 26
Smart Card Reader 28
Conducting a Smart Card Transaction 28
Magnetic Stripe Card Reader Use 29
Conducting a Credit/Debit Card Transaction 30
Contactless Transaction 30
Performing Contactless Transactions 31
Optional Accessories 31
FF Base 31
Charging Base 32
Periodic Inspection 32
3. Specications 33
V400m Terminal 33
Unit Power Requirements 33
Temperature 33
Humidity 33
External Dimensions 33
Weight 34
Processor 34
Memory 34
SD Memory 34
Security 34

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Display 34
SAM Card Reader 34
CTLS Reader 34
Magnetic Card Reader 35
Primary Smart Card 35
Speaker 35
Communication 35
Battery Pack 36
Power Pack 36
Integrated Printer 36
Security 37
V400m Bases 37
Unit Power Requirements 37
Temperature 37
Humidity 37
Communication 37
Security 38
4. Troubleshooting Guidelines 39
Display Panel Does Not Work 40
Keypad Does Not Respond 40
Transactions Fail to Process 40
5. Service and Support 42
Maintenance and Cleaning 42
Service Returns 43
Accessories and Documentation 46
Cables 46
Base 46

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Power Supply 46
Cleaning Kit 46
Documentation 46
6. Caution and Warning Messages 47
Caution and Warning Messages 47

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Preface
This guide is the primary source of information for setting up and installing the V400m and V400m
Bases.
Audience
This guide provides simple descriptions of the product features and information for installing and
conguring V400m terminals and the V400m Charging and Full-Function Bases.
Organization
This guide is organized as follows:
•Chapter 1, Device Overview. Provides an overview of the V400m device.
•Chapter 2, Setup. Explains how to set up and install the V400m and establish connections with other
devices.
•Chapter 3, Specications. Discusses the power requirements and dimensions of V400m.
•Chapter 4, Troubleshooting Guidelines Provides troubleshooting tips.
•Chapter 5, Service and Support Provides information on contacting your Verifone service provider,
ordering accessories or documentation from Verifone, and maintaining the V400m unit.
•Appendix A, Caution and Warning Messages Shows the UL/cUL certication-compliant translations
of all Warning and Caution messages in this installation guide.

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Related Documentation
To learn more about the V400m and V400m Bases, please refer to the following documents and their
associated Verifone Part Numbers (VPN):
•V400m Quick Installation Guide DOC475-002-EN
•V400m Reference Guide DOC475-004-EN
•V400m B-Charging Quick Installation Guide DOC475-006-EN
•V400m B-FF Quick Installation Guide DOC475-007-EN
•V400m Base C and FF Certications & Regulations Sheet DOC475-011-EN
•V400m Plus 4G Certications and Regulations DOC475-031-EN
Conventions and Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting. Table 1 describes these
conventions and provides examples of their use.
Table 1: Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The light bulb icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.

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The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects
at the front of the card reader
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
Various acronyms are used in place of the full denition. Table 2 presents acronyms and their denitions.
Table 2: Acronym Denitions
Acronym
Denitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as dened in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
HSPA
High Speed Packet Access
ISO
International Organization for Standardization

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MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
LTE
Long-Term Evolution
PED
PIN Entry Device
PIN
Personal Identication Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
SD
Secure Digital
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number

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1. Device Overview
This chapter describes the features of the V400m and the V400m
Bases:
The V400m is Verifone’s next generation integrated retail PINpad
device. Its touchscreen functionality and sophisticated design is
perfect for high-end retail establishments.
The V400m is a consumer-facing handheld device. The product’s
design is equally appealing as a handheld PINpad and robust enough
to look and function appropriately in a xed mount setting.
The V400m can utilize over-the-air connectivity, facilitating mobile
telephony technology for sending and receiving data, using existing
operator-provided 3G or 4G infrastructure:
Figure 1:
V400m Front

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Front Functions
Back Functions
Figure 2:
V400m Underside
The V400m includes the following features:
•Capacitive touch LCD display and CTLS tap area
•Smart card reader
•Magnetic card reader
•Integrated thermal printer
•Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel,
Backspace
•Dual-function Backspace/Clear key
•Customer-entry for Cancel and Enter keys
After removing the rear cover and battery, the underside of the
V400m terminal shows the following:
•A Micro SD slot
•Dual MSAM slots to support stored-value card programs or
other merchant card requirements.
•Dual SIM Card compartments

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V400m Bases
V400m Charging Base
Figure 3:
V400m Charging Base, Front and
Rear
V400m Full-Feature Base
Figure 4:
V400m FF Base, Front and Rear
The V400m Base provides a stable mounted platform for the V400m
terminal. The Base comes in two versions:
•V400m Charging Base
•V400m Full-Feature Base
The Charging Base supports charging only with no communication
functionality. The Full-Feature Base supports several connectivity
options and provides serial connection for peripherals (like ECR,
check reader, barcode reader, etc.). The USB host port is for
maintenance purposes and supports a USB ash drive.
The Charging Base accommodates and supplies power to the
V400m terminal portable terminals.
The FF Base supports any failover communication via dial up and
Ethernet connections for V400m terminal units. The failover will be
supported in all network interfaces available in a terminal.

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Features
and Benets
Ease of Use
The FF Base supports a maximum of seven simultaneous terminal
connections via Bluetooth (BT) as well as the following:
•10/100M Ethernet
•56K modem
•Wi-Fi
•Wireless 3G (HSPA) and 4G (LTE)
•USB host
•USB device
The V400m terminal and V400m Bases provide the following
functionality:
•Touch screen enables easy menu control and signature capture.
•Battery-powered for mobility and portable operation.
•Integrated thermal printer for fast transaction processing.
•Large, hard-rubber keys provide improved tactile feedback.
•3.5” capacitive touch screen display.
•Wi-Fi and Bluetooth-capable.
•Intuitive keypad interface simplify training and reduce support
requests.
•Connects with most POS payment terminals, PCs and ECRs.
•Supports payment transactions in a variety of payment
environments.
•Rugged and reliable design absorbs hard knocks found at point-
of-sale counters.
•Sleek and stylish shape occupies minimal counter space.
•Bold, ergonomic design ts comfortably in the palm of a hand.
•Optional Charging or Full-Function Bases expand functionality
while providing a stable, battery-charging platform.

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Critical Security
Protection
•Offers a choice of Master/Session or DUKPT key-management
methods to protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•PCI 5.x-compliant for secure solutions, meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key
management, and MAC.
•Key injection simplied and secured with Verifone’s Secure Kit key
loading software.

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2. Setup
Selecting Location
This chapter describes the setup procedure for the V400m terminal
& Base in the following sections:
•Selecting Location
•PIN Protection Measures
•Unpacking Shipping Carton
•Installing MSAM, SIM and Micro SD Cards
•Loading Printer Paper
•Power Supply
•Cable Connections
•Smart Card Reader
•Magnetic Stripe Card Reader Use
•Contactless Transaction
•Optional Accessories
•Periodic Inspection
Use the following guidelines to select the best location for the
V400m terminal & Base device.
To Select a Location
Choose a location convenient for both merchant and client:
•Far from heavy metal objects,
•A at support surface such as a countertop or a table,
•Near a power outlet and the terminal or computer that connects
to the V400m terminal & Base

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WARNING
For safety, do not string cables or cords across a walkway.
Environmental Factors
•Do not use the unit where there is high heat, dust, humidity,
moisture, or caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates
heat, such as a stove or a motor.
•Do not use the V400m terminal & Base outdoors.
CAUTION
The V400m terminal & Base is not waterproof or dustproof and is
intended for indoor use only. Any damage to the unit from exposure
to rain or dust can void any warranty.
Electrical Considerations
•Avoid using this product during electrical storms.
•Do not use the V400m terminal & Base unit near water or in moist
conditions.
•Disconnect the device from its POS terminal before cleaning.
WARNING
Due to the risk of electric shock or damage to the terminal, do not
use this equipment near a water source, for example near a bathtub,
washbowl, kitchen sink or laundry tub, in a wet basement or near a
swimming pool. Likewise, avoid using this product during
thunderstorms causing power cuts. Avoid placing the terminal near
electrical devices or other units that could cause large voltage
uctuations or electrical interference, such as air conditioners, neon
signs, high frequency safety devices or electrical equipment.

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Contactless
Considerations
Avoid having metallic objects in proximity of the contactless
antenna. If you need to mount the terminal to vertical or inclined
surfaces, use a flat, non-metallic mounting plate.
CAUTION
Using an enclosed metal frame or mount may negatively affect
contactless performance.
PIN Protection
Measures
Unpacking Shipping
Carton
The V400m terminal are handover devices. Always exercise extreme
caution when conducting transactions, especially during PIN entry:
•Hand the terminal directly to the cardholder for PIN entry.
•Encourage the cardholder to hold the terminal close to avoid
others from seeing the information being entered.
Verifone also recommends instructing the cardholder regarding safe
PIN-entry. This can be done with a combination of:
•Signage on the PED (PIN Entry Devices).
•Prompts on the display, possibly with a click-through screen.
•Literature at the point of sale.
•A logo for safe PIN-entry process.
Carefully inspect the shipping carton and its contents for possible
tampering or damage.
1. Remove the V400m terminal & Base unit from the shipping
carton. The standard package contains the PIN pad, power pack,
and printer paper roll. Refer to Accessories and Documentation
for more information about V400m terminal & Base related
accessories.

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CAUTION
This device is a secure product, and any tampering can cause it to
cease to function or operate in an unsecured manner.
2. Remove any protective plastic wrap and place the unit on a table
or countertop.
3. Remove the clear protective lm from the display.
4. Replace all the packing materials, close the lid, and save the carton
for repacking or moving the V400m terminal & Base unit or base in
the future.
WARNING
Do not use a unit that has been tampered with or otherwise damaged.
This unit comes equipped with tamper-evident label. If a label or
component appears damaged, immediately notify the shipping
company and your Verifone representative or service provider.
Installing MSAM,
SIM and Micro SD
Cards
You may need to install or replace the multiple security access module
(MSAM), Micro Secure Digital (SD) and Subscriber Identity Module
(SIM) cards.
CAUTION
Observe standard precautions in handling electrostatically sensitive
devices. Electrostatic discharges can damage the equipment.
Verifone recommends using a grounded anti-static wrist strap.

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Accessing Card
Compartments
Use the following procedure in order to access the cardholder
compartment.
1. Place the terminal face down on a soft and clean surface to protect
the lens from scratches.
2. Slide the compartment lock to the right and lift the compartment
cover.
3. Remove the battery and place in a secure location.
Figure 5:
Accessing
Cardholders
NOTE
Apart from using the pull tab to remove the battery from the
compartment, you can also use the recessed areas on the lower portion
of the battery to leverage the battery out.
4. The MSAM, SD and SIM cardholders are now accessible.