VeriFone V400 Series Manual

FIRST CITIZENS BANK LIMITED
Electronic Banking Unit
Operational Procedures for
EMV/Contactless POS Terminal
Verifone V400 series

E L E C T R O N I C M E R C H A N T S E R V I C E S
Terminal Operational Procedures Guide
First Floor, #62 Independence Square,
Port of Spain, Trinidad, W.I.
Tel: 62-FIRST –option 2, followed by option 2 again / 627-4POS
E-mail: [e-mail]

Table of Contents
Processing the LOGON Function..............................................1
Processing a Sale/Purchase Transaction..................................2
Processing a Debit Card Transaction ............................................2
Processing a Credit Card Transaction.............................................4
Processing a Balance Inquiry Transaction................................6
Processing a Void/Reversal......................................................7
Processing the Reprint Function...............................................8
Running the Audit Report..........................................................9
End of Day Settlement Function................................................9
Tampering with terminals ........................................................10
Contact Information.................................................................11

Processing the LOGON Function
This function is done at the start of the day or at the start of a shift, depending on the business practices conducted.
On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon
In the ‘MERCHANT’ menu, scroll down and select the option - number 7 (LOGON) by tapping
‘LOGON’ on the screen
The terminal then goes through a process of communicating and upon completion prompts
‘APPROVED’.
1

Processing a Sale/Purchase Transaction
PROCESSING A DEBIT CARD TRANSACTION (MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS)
On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon
In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’on the
screen
Enter the SALE AMOUNT and then press ‘OK’ on the screen or the ‘Green Key’on the keypad
The merchant confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the
keypad
The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the
preference of the type of transaction
The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the
keypad
2

The customer then selects the preferred account type by tapping the screen options or selecting on the
keypad 1or 2to the matching options on the screen
1 CHEQUING
2 SAVING
If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time.
The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’
The terminal generates a receipt automatically. (This is the merchant’s copy)
The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green
Key’ on the keypad to print the copy of the receipt.
3

Processing a Sale/Purchase Transaction
PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS)
On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon
In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’on the
screen
Enter the SALE AMOUNT and then press ‘OK’ on the screen or the ‘Green Key’ on the keypad
The merchant confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the
keypad
The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the
preference of the type of transaction
The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the
keypad
4

If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time.
The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’
The terminal generates a receipt automatically. (This is the merchant’s copy)
The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green
Key’ on the keypad to print the copy of the receipt.
Note
1. Security Checks must be conducted for all Magstrip/Swipe transactions. These checks require the
merchant to: (a) Verify the Card Number, (b) Verify the Printed Number, (c) Verify the Hologram, (d)
Verify the Signature, (e) Verify the issuer Logo (f) Verifying the Expiry Date, (g) Verifying Name on Card
is SAME on Valid Photo ID
2. The last (4) four digits of the Credit Card Number are on the front of the Credit Card presented.
5

Processing a Balance Inquiry Transaction
This function is done on Debit Cards only
On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon
In the ‘TRANSACTIONS’ menu, select the option - number 3 (BALANCE) by tapping ‘BALANCE’
on the screen
The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the
preference of the type of transaction
The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the
keypad
The customer then selects the preferred account type by tapping the screen options or selecting on the
keypad 1or 2to the matching options on the screen
1 CHEQUING
2 SAVING
The screen then reads the customer’s BALANCE. After which the customer cancels the transaction by
pressing ‘CANCEL’ on the screen or the ‘Red Key’ on the keypad
6

Void/Reversal Function
On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon
In the ‘TRANSACTIONS’ menu, select the option - number 2 (VOID) by tapping ‘VOID’on the screen
The terminal prompts ‘INVOICE TICKET’.
The merchant enters the digits of the invoice number and presses ‘OK’ on the screen or the ‘Green
Key’ on the keypad
Then they press ‘OK’ on the screen or the ‘Green Key’ on the keypad to confirm the amount to be voided
The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’.
The terminal generates a receipt automatically. (This is the merchant’s copy)
The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green
Key’ on the keypad to print the copy of the receipt.
Note
1. The Process of Voiding/Reversing a transaction is the same for both Debit and Credit Card Transactions
7

REPRINT FUNCTION
On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon
In the ‘MERCHANT’ menu, select the option - number 3 (BATCH) by tapping ‘BATCH’ on the screen
Select the option –number 2 (FIND INVOICE) by tapping ‘FIND INVOICE’on the screen
The terminal then goes through a process of communicating and upon completion prompts
‘APPROVED’.
The terminal prompts ‘INVOICE TICKET’.
The merchant enters the digits of the invoice number and presses ‘OK’on the screen or the ‘Green
Key’ on the keypad
The transaction is displayed on the screen and the customer copy of the receipt is printed
Note
1. The Process of reprinting a is the same for both Debit and Credit Card Transactions
8

Running the Audit Report
On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon
In the ‘MERCHANT’ menu, select the option - number 1 (REPORTS) by tapping ‘REPORTS’on the
screen
Select the option –number 2 (DETAILS) by tapping ‘DETAILS’on the screen
An audit print of all the transactions conducted on the terminal after the last SETTLEMENT will be
printed
End of Day Settlement Function
This is the process where daily transactions are credited to the account. It is done at the end of the business day or at
the end of a shift according to the company’s business practice.
On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon
In the ‘MERCHANT’ menu, select the option - number 2 (SETTLE) by tapping ‘SETTLE’ on the
screen
At the completion of the SETTLEMENT process the terminal will print a statement in three (3)
parts-
1. TOTAL REPORT
2. DETAIL REPORT ,and
3. TOTAL SETTLEMENT
9

Note
1. TAMPERING WITH TERMINALS
Verify the identity of any third-party person claiming to be repair or
maintenance personnel, prior to granting them access to modify or
troubleshoot devices.
Do not install, replace, or return devices without verification
Be aware of suspicious behavior around devices (for example, attempts
by unknown persons to unplug or open devices)
Report suspicious behavior and indications of device tampering or
substitution to appropriate personnel (for example, to a manager or
security officer)
10

Contact Information
11
Officer
Contact Number
Officer number
627-4POS (627-4767) - Non-functional terminals
Authorization Department 24/7
623-2460 - Security and fraudulent suspected
matters
E-mail
[email protected]om –for general point of sale
enquiries (e.g. Non-functional terminals)
[e-mail] –for settlement
issues
Paper roll request
https://www.firstcitizensgroup.com/tt/merchant-
support/