VeriFone UX410 User manual

Verifone Part Number DOC159-039-EN-B, Revision B
UX 410
Installation Guide

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Verifone Part Number DOC159-039-EN-B, Revision B
UX 410 Installation Guide
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UX 410 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Diversity of Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Antenna Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Controller Unit Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Finding ARS and Service Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removal Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Mode Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the Antenna Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the Controller Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting the Antenna Unit to the Controller Unit . . . . . . . . . . . . . . . . . . . . . . 15
Contactless Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to Host Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting PIN Pads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Conducting a Contactless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Specifications UX 410 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance and
Cleaning
Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CONTENTS
4UX 410 INSTALLATION GUIDE
CHAPTER 5
Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Clamping Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CHAPTER 6
Troubleshooting
Guidelines
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
APPENDIX A
Caution and
Warning Messages
UX 410 Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
APPENDIX B
Port Pinouts UX 410 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Power Port (DC-in) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
RS-232 Port (COM1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
10-Pin Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ethernet Port (LAN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
USB Pinout (Host Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
USB Pinout (Client Port) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

UX 410 INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing
the UX 410.
Audience
This guide describes the unit’s features and provides the basic information for its
installation and configuration.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the UX 410.
Chapter 2, Setup. Explains setup and installation of the device, selecting a
location, and establishing connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the device.
Chapter 4, Maintenance and Cleaning. Explains the maintenance of the device.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider and information on how to order accessories or documentation
from Verifone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter a problem with unit installation and configuration.
Appendix A, UX 410 Caution and Warning Messages. Shows the UL/cUL Listing-
compliant translations of all Warning and Caution messages in this installation
guide.
Appendix B, Port Pinouts. Shows the different pinout specifications for
the UX 410.
Related
Documentation
To learn more about the UX 410, refer to the following set of documents and their
associated Verifone Part Numbers (VPNs).
UX 410 Certifications and Regulations Sheet VPN DOC159-037-EN
UX 410 Quick Installation Guide VPN DOC159-038-EN
UX1xx PIN Pad Series Installation Guide VPN DOC159-003-EN

PREFACE
Conventions and Acronyms
6UX 410 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Document
Conventions
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced.
See Conventions and
Acronyms.
The pencil icon is used to
highlight important information.
If exchanging cables use a
Verifone-approved cable.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
Avoid placing metallic objects at
the front of the card reader
The lightning symbol is used as
a warning when bodily injury
might occur.
For safety, do not string cables
or cords across a walkway.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
CTLS Contactless
EMV Europay, MasterCard and Visa
IC Integrated Circuit
LED Light-Emitting Diode
MRA Merchandise Return Authorization
NFC Near Field Communication
RF Radio Frequency
RJ45 Registered Jack 45 modular connector
Single CI Single Contactless Interface
SMA SubMiniature version A connector

UX 410 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The UX 410 is composed of a Controller Unit and an Antenna Unit. The UX 410
supports transactions in a variety of environments, specifically outdoor and
unattended markets.
Features and
Benefits
The UX 410 is Verifone's contactless reader device. It creates an economical
solution for merchants who are looking to expand their payment acceptance
options. The contactless card reader allows a customer to quickly pay for items
using their contactless card and tapping it near, or on the device, thus completing
their transaction with speed and ease, without further input.
Exceptional Ease of
Use
The following features of the device simplifies transactions in various
environments:
•Device driver installs USB connections automatically.
•Designed for indoor and outdoor use.
•Various connectivity options integrated into device to conveniently suit most
unattended environments.
•CTLS logo placement on device for optimized user experience.
•Bright LEDs to display card transaction progress (refer to Figure 1).
•Buzzer for audio confirmation of contactless transactions.
•Compact, sleek, and stylish shape.
•Quick and easy to use.
•Rugged and reliable design.
•Supports payment transactions in a variety of payment situations, such as
transportation, vending, and kiosk environments.
•Can be used as a stand alone device or in combination with other Verifone
POS terminals.
NOTE
The implementation of the LED color configuration varies by regional locations.

DEVICE OVERVIEW
Features and Benefits
8UX 410 INSTALLATION GUIDE
Compliance
The following features of the device ensure secure contactless transactions:
•EMV CTLS Level 1 and Level 2 Type Approval
•PCI PTS 4.1
Contactless
Capabilities
The device includes the following contactless capabilities:
•Verifone’s advanced contactless architecture future-proofs your investment
with Single Contactless Interface (SingleCI), and side-by-side application
architecture systems.
•Supports contactless cards as well as NFC phones, supporting the following
protocols:
•ISO 14443 A&B
•MiFare (MiFare + / DESfire)
•ISO 18092 Active Communications (NFC - peer-to-peer mode)
•PayPass
•payWave
•AMEX Expresspay
Diversity of Models
Verifone provides UX 410 Antenna units for use on the following mounting panels:
•Non-metal
•Metal

UX 410 INSTALLATION GUIDE 9
CHAPTER 2
Setup
This chapter describes the setup procedure for the UX 410 in the following
sections:
•Selecting Unit Location
•Unpacking the Shipping Carton
•Examining Device Features
•Finding ARS and Service Switches
•Mounting the Antenna Unit
•Mounting the Controller Unit
•Connecting the Antenna Unit to the Controller Unit
•Installing or Replacing SAM Cards
•Connecting Cables
•Connecting Power Supply
•Using the Reader
Selecting Unit
Location
Use the following guidelines when selecting a location for the UX 410:
•Select a location convenient for the customer.
•Avoid dusty, hot or damp locations.
•Choose the Antenna Unit location near the Controlling Unit for ease in setup
and troubleshooting.
Environmental
Factors
The front panel of the device is dustproof and fade-proof. The UX 410 is also
water-resistant, in accordance with IP65 ratings.
CAUTION
Avoid placing metallic objects at the front and around the card reader.
WARNING
For safety, do not string cables or cords from your installation cabinet or housing
across a walkway.

SETUP
Unpacking the Shipping Carton
10 UX 410 INSTALLATION GUIDE
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage.
To unpack the
shipping carton 1Remove the items from the shipping carton. The standard package contains:
•The UX 410 Controller Unit
•The UX 410 Antenna Unit
•One SMA (RF) coaxial cable
•One RJ45 communication cable to connect the Antenna Unit to the
Controller Unit
•Clamping Plate for Antenna Unit (Applicable for certain M Level P/N)
Refer to Accessories and Documentation for more information about related
accessories.
2Remove any protective wrap before mounting the unit.
3Save the shipping carton and packing material for future repacking or moving
of the device.
Examining
Device Features
Before you continue the installation process, review the features of the Controller
and Antenna Units (see Figure 1 and Figure 2).
Figure 1 UX 410 Antenna Unit Front View
CAUTION
Remove any protective plastic over the front of the Antenna unit before use, or
the unit may not work properly.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident labels. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
CTLS AREA
INDICATOR LEDS
CLEAR PROTECTIVE
SCREEN TAB

SETUP
Examining Device Features
UX 410 INSTALLATION GUIDE 11
Antenna Unit
Features
The front of the UX 410 Antenna Unit shows the following:
•Customer-view indicator LEDs that denote successful or erroneous
transactions through the LED color lighting and combination.
When the unit is ready to accept a transaction, the CTLS logo and first LED
from the left will light up. When you tap your card, all the LEDs will light up and
the buzzer will sound for about 2 seconds, prompting you to remove your card.
•The CTLS logo showing the general area where users can tap their cards to
perform payment transactions.
•The Clear Protective screen, which keeps the CTLS area safe from
scratches during the installation procedure. Make sure you remove this (using
the tab) after successfully mounting the UX 410 Antenna Unit.
Figure 2 UX 410 Antenna Unit Reverse View
The reverse side of the UX 410 Antenna Unit shows the following:
•RJ45 host communication connector.
•SMA (RF) antenna connector.
•Four mounting posts.
•Clear adhesive cover. Remove this cover prior to mounting the UX 410
Antenna Unit to aid in adhesion to the installation panel.
NOTE
The implementation of the LED color configuration varies by regional locations.
MOUNTING
POSTS
RJ45 PORT
SMA PORT
MOUNTING
POSTS
CLEAR
ADHESIVE
COVER

SETUP
Finding ARS and Service Switches
12 UX 410 INSTALLATION GUIDE
Controller Unit
Features
The Controller Unit features the following ports:
Figure 3 Controller Unit Connection Ports
•USB Device (Type B) [client]
•2x Powered USB (Type A) Ports
•1 x Full Speed, High Powered USB (Type A), Port 1 [Host]
•1 x Powered USB (Type A), Port 2 [OTG]
•Power port 12V DC to 24V DC
•LAN with 2 LEDs
•COM1 (RS-232)
•SMA/Antenna (RJ45)
•SAM Card compartment
Finding ARS and
Service
Switches
There are three switches on the UX 410: two Anti-Removal Switches (ARS) on the
installation panel side and one Service Switch on the underside of the Controller
unit (see Figure 4).
Figure 4 UX 410 Service Switches
POWER
PORT
RS-232
PORT
SAM
COMPART-
MENT
LAN
PORT
USB HOST
PORT FOR
UX100/UX110
TYPE B
USB PORT
ANTENNA
SMA PORT
ANTENNA
RJ45 PORT
USB OTG
ANTI-
REMOVAL
SWITCH
SERVICE
SWITCH
ANTI-
REMOVAL
SWITCH

SETUP
Mounting the Antenna Unit
UX 410 INSTALLATION GUIDE 13
Removal Protection
The ARS detect any removal attempt and disables any PIN-related transaction.
Re-installation requires an authorized process. Please contact your Verifone
representative for details.
System Mode
Activation
The Service Switch gives administrators System Mode access for the Controller
Unit. To enter System mode, press the service switch for approximately 3 seconds
and release.
Use only if you have the proper authorization and equipment to open system
mode. Please contact your Verifone representative for details.
Mounting the
Antenna Unit
The UX 410 Antenna Unit is designed to be front mounted to an installation panel,
without further need for any external mounting devices.
To mount the UX 410
Antenna Unit 1Remove the clear protective film from the back of the unit.
2Align the unit’s stud bolts with the stud holes of the installation panel.
Figure 5 Mounting the UX 410 Antenna Unit
CAUTION
Make sure the installation method does not invalidate the Anti-Removal Switch
(ARS) function. Do not, for instance, install the Controller Unit in a sub-chassis
that can be removed from the main cabinet.
CAUTION
For optimal installation, the thickness of the installation panel should be
approximately 2 mm.
NOTE
Your mounting surface may have different installation instructions. Refer to your
mounting device’s user guide for further instructions.

SETUP
Mounting the Controller Unit
14 UX 410 INSTALLATION GUIDE
3Slot the bolts through the installation panel and on through to the EVA
clamping plate (VPN PPL159-417-01-A).
4Secure the unit with M4 washers and nuts. Tighten the nuts using the
recommended tightening torque of 5.0 kgf cm (0.49 Nm or 4.3 lbf in).
5Remove the clear protective screen from the front of the unit.
Mounting the
Controller Unit
This section shows how to attach the Controller Unit to the installation panel for
stability and security.
Use the following steps to install the Controller Unit:
Figure 6 Mounting the Controller Unit
1Align the Controller Unit mounting holes to the installation panel holes.
2Insert four bolts and tighten the nuts using a recommended tightening torque
of 5.0 kgf cm (0.49 Nm or 4.3 lbf in).
CAUTION
Avoid placing metallic objects at the front and around the card reader.
CAUTION
•For non-metallic variants (M159-410-0xx-xxx), the installation panel needs to
be plastic material.
•For metallic variants (M159-410-1xx-xxx), the installation panel needs to be
metallic, and its size has to be at least 1 cm more. Do not start a contactless
transaction before a metallic UX 410 variant is installed correctly on a metallic
panel.

SETUP
Connecting the Antenna Unit to the Controller Unit
UX 410 INSTALLATION GUIDE 15
Connecting the
Antenna Unit to
the Controller
Unit
Use the following cables to connect the Antenna Unit to the Controller Unit:
•RJ45 to RJ45 (VPN CBL159-314-01-A)
•SMA cable, 0.8 m (VPN CBL159-302-03-A)
Both connections are necessary for using the UX 410 to operate.
To connect units 1Connect one end of the RJ45 plug to the rear of the Antenna and the other
end to the Controller Units.
2Connect one end of the SMA connector to the ports of the Antenna and the
other end to the Controller Units.
Figure 7 Connecting the UX 410 Antenna to the Controller Unit
Contactless Support
This Antenna Unit supports the global contactless program specifications from
American Express, MasterCard, Visa, Discover, ISIS SmartTap, and Google
Wallet with virtually no changes to existing payment hardware or software.
NOTE
For EMVCo L1 compliance, please use the provided cables.
SMA
SMA
RJ45
RJ45
XX
NOTE
To disconnect cables, use the same steps described above in reverse. If
exchanging cables, use a Verifone-approved cable. See Accessories and
Documentation for cable ordering information.

SETUP
Installing or Replacing SAM Cards
16 UX 410 INSTALLATION GUIDE
Installing or
Replacing SAM
Cards
You may need to install a security access module (SAM) card or replace the old
card. You can find two SAM slots on the Controller Unit, located under a
removable protective cover (see Figure 8).
To install or replace
SAM cards: 1Disconnect the device from all power sources.
2Disconnect the device from any external devices.
3Slide the SAM cardholder cover down and swing away from the SAM
compartment.
Figure 8 Opening the SAM Cardholder
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.

SETUP
Connecting Cables
UX 410 INSTALLATION GUIDE 17
4Carefully slide the SAM card into the slot, by aligning the card and carefully
sliding into the slot until fully inserted.
Figure 9 Inserting SAM Card
5Close the SAM cardholder.
Connecting
Cables
The UX 410 Controller Unit rear panel holds several interface ports for power and
communications. Use this section to see how the Controller Unit connects to the
Antenna Unit.
Connecting to Host
Devices
This section discusses the cable requirements for connecting the Controller Unit
with the following host units:
•Connecting to a Vending Machine
•Connecting to a PC
Connecting to a
Vending Machine You can connect the Controller Unit to a host vending machine (VM) with any of
the following connection types:
•USB Type B
•ETH (LAN)
NOTE
Before inserting the SAM card, position it as shown in Figure 9, with the card’s
gold contacts facing inward.
The SAM card has a notch on one corner to ensure that it fits into the connector
base in only one way.
NOTE
To get the correct connection cables, please refer to Accessories and
Documentation.

SETUP
Connecting Power Supply
18 UX 410 INSTALLATION GUIDE
•COM (RS-232)
Connecting to a PC You can connect the Controller Unit to a host PC with any of the following
connection options:
•RJ45 to RS-232 connection
•USB Type B connection
•LAN connection
For more information regarding your card reader configuration and your cabling
needs, contact your local Verifone service provider. For cable ordering
information, see Accessories and Documentation.
Connecting PIN
Pads
This section shows the attachment of Verifone PIN Pads to the UX 410 Controller
Unit to provide users PIN security when conducting their transactions.
You can connect the UX 410 Controller Unit with a UX1xx-series PIN Pad device.
Figure 10 Connecting to a UX1xx Series PIN Pad
Connect the Type A plug in the UX 410 Controller high-powered port and connect
the USB Type B plug to the port on the UX100.
Connecting
Power Supply
Verifone ships power supplies with the UX 410 as required.
58

SETUP
Using the Reader
UX 410 INSTALLATION GUIDE 19
If you have questions about which power supply to use, contact your Verifone
representative. For more information, see Accessories and Documentation.
Attach and route all cables between the UX 410 and all peripheral units before
connecting to the power source.
Power Connections
The UX 410 connects to external power using a power pack (PWR159-00X-01-A
or the CPS12490-4A-R) connected to the power port on the Controller Unit.
To connect to a power
source Connect the power cable to the power port on the UX 410 Controller Unit and the
other end to your power source.
Figure 11 Connecting Power Supply to the UX 410
For more information regarding your UX 410 Reader and Controller Unit
configuration, contact your local Verifone service provider. For cable ordering
information, see Accessories and Documentation.
Using the
Reader
The contactless reader is only active when signaled by an application for the start
of a contactless card transaction.
When the UX 410 antenna unit is ready to accept a transaction, the CTLS logo
and first LED from the left will light up.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it to
malfunction.
Verifone recommends the PWR159-00X-01-A or CPS12490-4A-R power packs.
See Specifications for power supply information.
NOTE
To protect against possible damage caused by lightning strikes and electrical
surges, Verifone recommends installing a power surge protector.

SETUP
Using the Reader
20 UX 410 INSTALLATION GUIDE
Conducting a
Contactless
Transaction
To conduct a contactless transaction, hold the card (within 4 cm) or gently tap
against the surface of the contactless antenna, marked by the logo .
Figure 12 Conducting a Contactless Transaction
After you tap your card, all the LEDs will light up and the buzzer will sound for
about 2 seconds, prompting you to remove your card.
The contactless unit uses various audible and visual confirmations to confirm
transactions.
NOTE
The actual audible and visual confirmations may vary depending on regional and
customer requirements.