VeriFone e335 User manual

VeriFone Part Number DOC087-053-EN-A, Revision A
e335
Installation Guide
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All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of VeriFone, Inc.
The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
1-800-VERIFONE
www.verifone.com
VeriFone Part Number DOC087-053-EN-A, Revision A
e335 Installation Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks
associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
WARNING
The e315 uses an internal lithium-ion rechargeable battery. Do not dispose the e315 in a fire.
lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose of
lithium-ion polymer batteries in municipal waste sites.

E335 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 2
Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing/Removing an iPad mini into the e335 . . . . . . . . . . . . . . . . . . . . . . . . . 15
Manually Starting and Shutting Down the e335 . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting the e335 to a Power Source or a Host Computer . . . . . . . . . . . . . . 16
Using the Gang Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Multiple Gang Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connecting the Gang Charger to a Computer . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using a Smart Card to Conduct Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Barcode Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4E335 INSTALLATION GUIDE
CHAPTER 5
VeriFone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
CHAPTER 6
Troubleshooting
Guidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 31
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

E335 INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e335.
Audience
This guide is useful for anyone installing a e335 device. Basic descriptions of the
device features are also provided.
Organization
This guide is organized as follows:
Chapter 1, Device Overview. Provides an overview of the e335.
Chapter 2, Device Setup. Explains how to set up and install iPad mini into the
e335. It tells you how to select a location, establish power connection, and use
magnetic stripe and barcode readers.
Chapter 3, Specifications. Discusses power requirements and dimensions of the
e335.
Chapter 4, Maintenance. Explains how to maintain your e335.
Chapter 5, VeriFone Service and Support. Provides information on how to contact
your local VeriFone representative or service provider, and information on how to
order accessories or documentation from VeriFone.
Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in device installation.
Related
Documentation
To learn more about the e335, refer to the following set of documents:
e335 Certifications and Regulations VPN DOC087-051-EN-A
e335 Quick Installation Guide VPN DOC087-052-EN-A
e335 Gang Charger Certifications and Regulations VPN DOC087-055-EN-A
e335 Gang Charger Quick Installation Guide VPN DOC087-056-EN-A
e335 Web site www.paywaremobile.com

PREFACE
Conventions and Acronyms
6E335 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis. You must install a roll of thermal- sensitive paper in the printer.
Courier The courier type face is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information. RS-232-type devices do not work with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
EMV Europay MasterCard and VISA
LCD Liquid Crystal Display
LED Light Emitting Diode
NFC Near Field Communication
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
PIN Personal Identification Number
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING

E335 INSTALLATION GUIDE 7
CHAPTER 1
Device Overview
The e335 integrates the Apple® iPad® mini and VeriFone's PAYware Mobile
technology to create a bold, leading-edge POS solution ideal for consumer-facing
and merchant-facing retail integrated applications.
Some of the e335’s key features include: fast processor, large memory, the latest
PCI 3.0 security, integrated 2D laser barcode imager, capacitive-touch encrypted
PIN pad, integrated contactless and NFC-ready. It also features a crisp 128 x 32
display and a spill-resistant capacitive keypad.
Figure 1 The e335 Device
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DEVICE OVERVIEW
Features and Benefits
8E335 INSTALLATION GUIDE
Features and
Benefits
The e335 allows for interaction with customers wherever they may be to assist
them in checking product features, performing sales transactions on the spot, or
confirm pricing with the 2D barcode imager.
Exceptional Ease of
Use
•Slim and form fitting to allow seamless integration between the e335 and the
iPad mini.
•The lightweight and ergonomic design allows retailers to easily carry the
device and engage customers anywhere in the store.
•iPad mini touch screen allows for icon-based applications or electronic
signature capture support.
Performance and
Durability
•The Apple Lightning™ connector enables high-speed transaction processing
of all payment types—mag-stripe, NFC/contactless and EMV chip and PIN.
•Standard Micro-USB port allows for convenient product charging, or optional
full-featured gang charging base allows for multiple e335 units to charge at
once.
•Rounded corners to minimize breakage.
Security •PCI PED 3.x approved for debit and credit card transactions with PIN
•Tamper-resistant construction, SSL protocols, and VeriShield file
authentication
•Supports VeriShield Protect encryption implementations
Contactless
Capability
•Advanced contactless architecture that future-proofs investment with a single
contactless interface, SoftSAMs, and side-by-side application architecture.
•Large tap zone (CTLS logo), that encompasses the PIN pad, optimizes user
experience.

E335 INSTALLATION GUIDE 9
CHAPTER 2
Device Setup
This chapter describes the device setup procedure. You will learn about:
•Usage Guidelines
•Unpacking the Shipping Carton
•Examining Device Features
•Installing/Replacing an MSAM Card
•Installing/Removing an iPad mini into the e335
•Manually Starting and Shutting Down the e335
•Connecting the e335 to a Power Source or a Host Computer
•Using the Gang Charger
•Understanding LED Color Behavior
•Using a Smart Card to Conduct Transactions
•Using the Magnetic Stripe Reader
•Using the CTLS Reader
•Using the Barcode Reader

DEVICE SETUP
Usage Guidelines
10 E335 INSTALLATION GUIDE
Usage
Guidelines
Observe the following guidelines when using your e335.
Environmental
Factors
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the device away from direct sunlight and anything that radiates heat,
such as a stove or motor.
Personal Security
Considerations
The e335 is a handover device. Always exercise extreme caution when
conducting transactions especially during PIN entry.
•Hand the e335 directly to the cardholder for PIN entry.
•Encourage the cardholder to hold the e335 close to avoid others to see the
information entered.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the device near water or in moist conditions.
CAUTION
The device is not waterproof or dustproof, and is intended for indoor use only.
Any damage to the unit from exposure to rain or dust may void any warranty.

DEVICE SETUP
Unpacking the Shipping Carton
E335 INSTALLATION GUIDE 11
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e335 is a secure product and any tampering may
prevent normal operation.
To unpack the
shipping carton 1Remove and inspect the following items:
•e335 unit
2Remove all plastic wrapping from the unit and other components.
3Remove the clear protective film from the unit.
4Save the shipping carton and packing material for future repacking or moving
the device.
CAUTION
Do not use a unit that has been damaged or tampered with.
If a label or component appears damaged or if the device appears to have been
opened, please notify the shipping company and your VeriFone representative or
service provider immediately.
NOTE
Fully charge the e335 device before initial use.

DEVICE SETUP
Examining Device Features
12 E335 INSTALLATION GUIDE
Examining
Device Features
Before you continue the installation process, familiarize yourself with the features
of the e335. (See Figure 2 and Figure 3)
Front View
The front panel includes the following features:
Figure 2 e335 Front Panel
•Lightning connector to connect to an iPad mini.
•Action buttons to activate the 2D imager for scanning barcodes.
•An MSAM (Micromodule-Size Security Access Module) compartment, to
support stored-value card programs or other merchant card requirements.
Back View
The back panel includes the following features:
Figure 3 e335 Back Panel
LIGHTNING
ACTION
CONNECTOR
BUTTON
SAM COMPARTMENT
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CTLS AREA
KEYPAD
MAGNETIC
STRIPE
READER
LCD DISPLAY
SMART
CARD
READER
GANG CHARGER CONTACTS RESET BUTTON
KICKSTAND
HANDSTRAP
LEDS 2D BARCODE LASER IMAGER
MICRO-USB
PORT

DEVICE SETUP
Examining Device Features
E335 INSTALLATION GUIDE 13
•A 128 x 32 pixel monochrome LCD display
•Two types of keys on the capacitive touch keypad:
aA 12-key keypad
bThree color-coded function keys below the keypad
•A 2D laser barcode imager located on top of the device for scanning
barcodes
•LEDs that act as CTLS activity, system power, and charging indicators
(See Understanding LED Color Behavior)
•A smart card reader to process smart card transactions
(See Using a Smart Card to Conduct Transactions)
•A CTLS functionality for contactless payments
(See Using the CTLS Reader)
•Gang charger contacts for communication and also for charging the e335
and iPad mini using the e335 gang charger (M087-Q04-50-NAA). See Using
the Gang Charger.
•A magnetic stripe reader, for performing debit or credit card transactions
(See Using the Magnetic Stripe Reader).
•A Micro-USB port for data connection and power charging. You can also use
this to connect the e335 to a computer using a standard USB to Micro-USB
cable. (VPN CBL000-021-01-A).
•A kickstand that allows for hands free activities such as typing and viewing.
You can also use the kickstand to stabilize the e335 when placed on a table or
countertop during charging or when connected to a computer.
To use the kickstand, hook your finger under the latch and then pull the stand
inwards, all the way towards the keypad.
•A hand strap that allows you to conveniently hold the e335 and to prevent
dropping of the device.
To use the hand strap, place your hand under the strap and firmly hold the
e335.
CAUTION
Do NOT paste anything on the keypad surface to avoid malfunction.

DEVICE SETUP
Installing/Replacing an MSAM Card
14 E335 INSTALLATION GUIDE
Installing/
Replacing an
MSAM Card
When you first receive your e335, you may need to install an MSAM card or you
may need to replace an old card.
To install/replace
MSAM 1Loosen the retaining screw at the back of the SAM cover. The retaining screw
is captive, which means that it cannot be fully removed from the slot.
2Pull out the cover to display the MSAM compartment.
3Unlock the MSAM compartment by pulling the locking tab downwards.
4Hook your finger under locking tab and lift up to swivel the MSAM tray open.
5Place the MSAM card on top of the tray with the gold contacts facing down
and then gently push down the tray to close.
6Push the locking tab upwards to lock the tray and secure the MSAM card.
7Place the cover back and tighten the screw.
Figure 4 Inserting an MSAM card
CAUTION
Observe standard precautions when handling electrostatically sensitive devices.
Electrostatic discharges can damage this equipment. VeriFone recommends
using a grounded anti-static wrist strap.
NOTE
Not all applications require the use of an MSAM card.
NOTE
Make sure that the MSAM card sits firmly on the tray to be able to close the
MSAM compartment.
A
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DEVICE SETUP
Installing/Removing an iPad mini into the e335
E335 INSTALLATION GUIDE 15
Installing/
Removing an
iPad mini into
the e335
The e335 cannot be used as a standalone device. To be able to scan barcodes
and process credit card payments, you need to attach an iPad mini to the e335.
To install an iPad mini
into the e335 To attach the tablet, the top part of the e335 casing should be removed.
1Loosen the retaining screw at the back of the e335. The restraining screw is
captive, which means that it cannot be fully removed from the slot.
2Slide the release button downward to disengage the casing from the main unit.
3Insert the iPad mini into the casing.
You can now proceed to install the iPad mini.
4Hold and secure the e335 with the PIN pad facing down.
5Align the port at the bottom of the iPad mini with the Lightning connector on
the iPad mini then, gently but firmly push the e335 down until it sits firmly.
6Tighten the screw at the back of the e335 to secure the device.
Figure 5 Installing an iPad mini into the e335
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DEVICE SETUP
Manually Starting and Shutting Down the e335
16 E335 INSTALLATION GUIDE
To remove the iPad
mini from the e335 1Loosen the retaining screw at the back of the e335.
2Slide the release button downward to disengage the casing and the iPad mini
from the main unit.
3Remove the iPad mini from the casing.
4Hold and secure the e335 with the PIN pad facing down.
5Return the e335 casing and then tighten the screw at the back.
Figure 6 Removing an iPad mini from the e335
Manually
Starting and
Shutting Down
the e335
Press the Home button on the iPad mini to automatically turn on the e335.
Similarly, the e335 automatically turns off when the iPad mini is inactive.
Connecting the
e335 to a Power
Source or a Host
Computer
Plug the wall-mount charger to an external power source and connect it to the
e335 to charge the device. You can also connect the e335 to a computer to
synchronize data and/or charge the device.
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NOTE
•To reset or manually turn the e335 on, place a paper clip or a similar tool in
the hole located at the bottom of the e335 to press the reset button.
•Press the Cancel key for at least three seconds to manually shut down the
e335.
NOTE
•To optimize the charging time, use only a VeriFone certified wall-mount
charger (VPN PWR087-300-01-A)
•Fully charge the e335 device before initial use.
•The e335 device must be fully charged before USB power can be used to
charge the iPad mini.

DEVICE SETUP
Connecting the e335 to a Power Source or a Host Computer
E335 INSTALLATION GUIDE 17
To Connect the e335
to a Wall-mount
Charger
1Plug the VeriFone-certified wall-mount charger into a wall outlet or powered
surge protector.
2Insert the Micro-USB cable into the port located on the side of the e335.
Figure 7 Connecting the e335 to a Wall-mount Charger
To Connect the e335
to a Host Computer
via Micro-USB
1Connect the Micro-USB cable into the port located on the side of the e335.
2Connect the other end of the Micro-USB cable into the host computer’s USB
port.
Figure 8 Connecting the e335 to a Host Computer
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NOTE
Connecting the e335 to a host computer will not charge the attached iPad mini.

DEVICE SETUP
Using the Gang Charger
18 E335 INSTALLATION GUIDE
Using the Gang
Charger
Use the dedicated e335 Gang Charger to charge up to five e335 units
simultaneously.
To charge an e335
device using the
Gang Charger
1Plug the wall-mount charger to an external power source and connect it to the
Gang Charger (VPN PWR087-300-0x-A).
2Plug the other end of the wall charger to the DC IN port on the Gang Charger.
Figure 9 Charging an e335 device using the gang charger
NOTE
•The gang charger LED turns to blinking orange when charging. A solid green
LED color indicates a fully charged e335 device.
•You can also use the e335 Gang Charger to charge e315 devices. Use an
insert (VPN PPL087-533-01-A) to properly attached the e315 device to the
Gang Charger.
NOTE
Make sure that the screw on the e335 is properly fastened to prevent damage to
charging cradle or the screw itself.
ININ
DC INDCIN
OUTOUT
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DEVICE SETUP
Using the Gang Charger
E335 INSTALLATION GUIDE 19
Using Multiple Gang
Chargers
If you need to charge more than five e335 devices, you can connect up to four
e335 gang chargers in a daisy chain pattern.
To connect multiple
gang chargers 1Plug the wall-mount charger to an external power source and connect it to the
main Gang Charger.
2Plug the other end of the wall charger to the DC IN port on the main Gang
Charger.
3Plug one end of the USB Type A to Type B cable (CBL087-405-01-A) to the
OUT port on the main gang charger.
4Plug the other end of the cable to the IN port on the second gang charger.
5To make another connection, follow Step 3 and Step 4.
Figure 10 Connecting multiple gang chargers
Connecting the
Gang Charger to a
Computer
Use a standard USB Type A to Type B cable to connect the Gang Charger to a
computer. When connected, you can individually access each e335 device in the
Gang Charger.
To connect the Gang
Charger to a
computer
1Insert the USB Type A plug to the computer’s USB port.
2Insert the other end of the cable to the IN port on the Gang Charger.
Figure 11 Connecting the gang charger to a computer
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DEVICE SETUP
Understanding LED Color Behavior
20 E335 INSTALLATION GUIDE
Understanding
LED Color
Behavior
The following table shows the behavior of the LEDs during various system power
states.
Using a Smart
Card to Conduct
Transactions
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To conduct a smart
card transaction 1Position the smart card with the contacts facing in the same direction as the
keypad.
2Insert the card into the reader slot in a smooth, continuous motion until it seats
firmly.
Figure 12 Inserting a Smart Card
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
Deep
Sleep Battery Low Battery Charging
Charging
Timer Fault /
Battery Fault
Normal
Operation System LED Behavior
YAll LEDs are turned off
YRed, 4Hz rate, 50% duty cycle
Battery low condition: battery voltage <3.65V
YOrange, 1Hz rate, 50% duty cycle
YOrange on continuously
YGreen on continuously
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PRS
Cancel Clear Enter
”
*
’
,
NOTE
You will need a valid SIM card to conduct transactions. For more information on
installing/replacing a SIM card, refer to the appropriate Apple documentation or
visit the Apple Web site.