
6.6. Maintenance procedure ................................................................................................... 35
7. Monitoring ........................................................................................................................... 36
7.1. LED indications ............................................................................................................ 36
7.2. Error codes ................................................................................................................. 37
7.3. Monitoring via the VictronConnect app ................................................................................. 37
7.3.1. VictronConnect app status screen ............................................................................ 37
7.3.2. VictronConnect app history screen ............................................................................ 38
7.3.3. VictronConnect app error reporting ........................................................................... 39
7.4. Monitoring via a GX device and VRM ................................................................................... 39
8. Troubleshooting .................................................................................................................... 41
8.1. Solar charger is damaged ................................................................................................ 41
8.2. Solar charger is unresponsive ........................................................................................... 41
8.3. Solar charger is off ........................................................................................................ 42
8.3.1. PV voltage too low .............................................................................................. 42
8.3.2. Settings being edited on an external display ................................................................. 43
8.3.3. Disabled in the settings ......................................................................................... 44
8.3.4. Disabled by remote or BMS .................................................................................... 44
8.3.5. Low lithium battery temperature ............................................................................... 44
8.4. Solar charger is externally controlled ................................................................................... 44
8.5. Batteries are not charged ................................................................................................. 44
8.5.1. Battery is full ..................................................................................................... 45
8.5.2. Battery not connected .......................................................................................... 45
8.5.3. Reverse battery polarity ........................................................................................ 46
8.5.4. Battery settings too low ......................................................................................... 47
8.5.5. PV voltage too high ............................................................................................. 47
8.5.6. Reverse PV polarity ............................................................................................. 48
8.6. Batteries are undercharged .............................................................................................. 48
8.6.1. Insufficient solar supply ......................................................................................... 49
8.6.2. DC load too high ................................................................................................ 49
8.6.3. Battery cable voltage drop ..................................................................................... 49
8.6.4. Temperature compensation setting incorrect ................................................................ 50
8.6.5. Temperature difference between solar charger and battery ................................................ 50
8.7. Batteries are overcharged ................................................................................................ 51
8.7.1. Battery voltage setting too high ................................................................................ 51
8.7.2. Battery charge voltage settings too high ...................................................................... 51
8.7.3. Battery unable to deal with equalisation ...................................................................... 51
8.7.4. Battery old, faulty or undersized ............................................................................... 52
8.8. Solar charger not achieving full output .................................................................................. 52
8.8.1. PV yield lower than expected .................................................................................. 53
8.8.2. Maximum output power relates to battery voltage ........................................................... 53
8.8.3. Temperature above 40°C ....................................................................................... 54
8.8.4. PV connections burned or melted ............................................................................. 54
8.9. Communication Issues .................................................................................................... 54
8.9.1. Bluetooth ......................................................................................................... 54
8.9.2. VE.Direct port .................................................................................................... 55
8.9.3. VE.Smart Networking ........................................................................................... 55
8.10. Miscellaneous issues .................................................................................................... 56
8.10.1. Unable to select 36V or 48V battery voltage ............................................................... 56
8.10.2. Unable to operate as a DC-DC charger or power supply ................................................. 56
8.10.3. Interrupted firmware update .................................................................................. 56
8.10.4. Ground current ................................................................................................. 56
8.11. Error code overview ...................................................................................................... 57
8.11.1. Error 1 - Battery temperature too high ....................................................................... 57
8.11.2. Error 2 - Battery voltage too high ............................................................................. 57
8.11.3. Error 17 - Solar charger overheated despite reduced output current .................................... 57
8.11.4. Error 18 - Solar charger over-current ........................................................................ 57
8.11.5. Error 20 - Maximum bulk time exceeded .................................................................... 57
8.11.6. Error 21 - Current sensor issue .............................................................................. 57
8.11.7. Error 26 - Terminal overheated ............................................................................... 57
8.11.8. Error 28 - Power stage issue ................................................................................. 58
8.11.9. Error 33 - PV over voltage .................................................................................... 58
8.11.10. Error 38, 39 - PV Input shutdown ........................................................................... 58
8.11.11. Error 80 to 88 - PV Input shutdown ......................................................................... 58
8.11.12. Error 116 - Calibration data lost ............................................................................. 58
8.11.13. Error 117 - Incompatible firmware .......................................................................... 59
8.11.14. Error 119 - Settings data lost ................................................................................ 59
MPPT solar charger manual