
6.6. Maintenance procedure ................................................................................................... 38
7. Monitoring ........................................................................................................................... 39
7.1. LED indications ............................................................................................................ 39
7.2. Error codes ................................................................................................................. 40
7.3. Monitoring via the VictronConnect App ................................................................................. 40
7.3.1. VictronConnect status screen .................................................................................. 40
7.3.2. VictronConnect history screen ................................................................................. 41
7.3.3. VictronConnect error reporting ................................................................................. 42
7.4. Monitoring via a GX device and VRM ................................................................................... 42
8. Warranty ............................................................................................................................. 44
9. Troubleshooting and Support ................................................................................................... 45
9.1. The controller is not operational ......................................................................................... 45
9.1.1. Visual check ..................................................................................................... 45
9.1.2. Battery supply check ............................................................................................ 45
9.2. Batteries are not charged ................................................................................................. 46
9.2.1. Reverse battery polarity ........................................................................................ 46
9.2.2. Reverse PV polarity ............................................................................................. 47
9.2.3. Battery full ........................................................................................................ 47
9.2.4. Remote terminal is missing, is disconnected or external control is active ................................ 47
9.2.5. The charger is disabled ......................................................................................... 48
9.2.6. PV voltage too low .............................................................................................. 48
9.2.7. Battery voltage setting too low ................................................................................. 49
9.2.8. Controlled by an external device .............................................................................. 49
9.2.9. Battery supply issue ............................................................................................ 50
9.2.10. PV voltage too high ............................................................................................ 50
9.3. Batteries are undercharged .............................................................................................. 51
9.3.1. Too much DC load .............................................................................................. 51
9.3.2. Battery charge voltages are too low ........................................................................... 51
9.3.3. The battery is almost full ....................................................................................... 51
9.3.4. Battery cable voltage drop ..................................................................................... 52
9.3.5. Temperature difference between solar charger and battery ................................................ 53
9.3.6. Insufficient solar ................................................................................................. 53
9.3.7. Wrong temperature compensation setting ................................................................... 53
9.3.8. Battery charge current too low ................................................................................. 53
9.4. Batteries are overcharged ................................................................................................ 54
9.4.1. Battery voltage setting too high ................................................................................ 54
9.4.2. Battery charge voltages too high .............................................................................. 54
9.4.3. Battery unable to deal with equalization ...................................................................... 54
9.4.4. Battery old or faulty ............................................................................................. 54
9.5. Solar issues ................................................................................................................ 55
9.5.1. PV reverse current too high .................................................................................... 55
9.5.2. PV yield less than expected .................................................................................... 55
9.5.3. Full rated output not reached .................................................................................. 56
9.5.4. Max PV output power relates to battery voltage ............................................................. 57
9.5.5. Mixed PV panel types ........................................................................................... 57
9.5.6. PV connections burned or melted ............................................................................. 57
9.5.7. MC4 connectors wrongly connected .......................................................................... 58
9.5.8. Optimisers cannot be used ..................................................................................... 58
9.5.9. Earth fault detection missing ................................................................................... 58
9.5.10. Ground current ................................................................................................. 58
9.6. Communication issues .................................................................................................... 58
9.6.1. VictronConnect issues .......................................................................................... 58
9.6.2. VE.Direct port communication issues ......................................................................... 58
9.6.3. VE.Can port communication issues ........................................................................... 58
9.6.4. VE.Smart communication issues .............................................................................. 59
9.6.5. Bluetooth issues ................................................................................................. 59
9.7. Settings or firmware issues ............................................................................................... 60
9.7.1. Incorrect settings ................................................................................................ 60
9.7.2. Firmware issues ................................................................................................. 60
9.7.3. Interrupted firmware update .................................................................................... 61
9.8. Operation issues ........................................................................................................... 61
9.8.1. Unable to operate as a power supply ......................................................................... 61
9.8.2. Unable to operate as a DC to DC charger ................................................................... 61
9.8.3. Relay issues ..................................................................................................... 61
MPPT solar charger manual