Watchguard WGSMSC User manual

You deserve to feel safe, secure & protected™
Thank you for purchasing a Watchguard™ IP & SMS Alarm Communicator
This Quick Start Guide covers basic setup, installation and use of your communicator.
The WGSMSC is an IP and SMS alarm communicator with battery backup. It is
compatible with most contact ID alarm panels. The communicator is able to send
contact ID alarm events via SMS over the mobile network to up to 5 mobile devices. It
can simultaneously communicate via IP (3G, 4G, Ethernet) to a compatible monitoring
centre. Separately, the WGSMSC also supports PSTN pass-through.
IP & SMS Alarm Communicator
Quick Start Guide
Models: WGSMSC
Included Components
1 x WGSMSC Alarm Communicator Module
1 x 4G antenna
1 x USB cable
1 x DC adapter
1 x CD-ROM with configuration software
Rev. 1.1

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1. Using the WGSMSC as an SMS Communicator
1.1 Usage Overview
1.2 Installation Requirements
1.3 Product Diagram
9~36VDC In:
Power input
Alarm Panel:
Alarm panel
connection
Land Line:
Land line
connection
OC Output:
OUT1 - 1st output, OC type
COM - General terminal
OUT2 - 2nd output, OC type
USB Port:
Connect to PC for configuration
Indicator Lights:
1. SMS Signal
Blinking every 0.5s - Registering network
Blinking every 1.0s - Normal signal
2. Power Supply
Blinking every 1.0s - Battery charging
On - Battery fully charged
Off - No power from battery or adapter
3. GPRS Data
Blinking every 1.0s - Transferring GPRS data
4. Ethernet
Blinking - Transferring GPRS data
On - Connected to server
ANT:
Included antenna connects here
Ethernet:
Network cable connection
Before installation, ensure the following are accounted for:
• One installed and active alarm panel (Watchguard™ WGAP864 recommended)
• One PC / laptop for communicator configuration via USB
• One active SIM card for SMS communication
• Mobile network connection
This section covers how to set up the WGSMSC for use as an SMS alarm communicator. In this configuration, the communicator
can notify up to 5 users via SMS for events such as alarm activation and power loss. This turns your alarm into a self monitored
alarm system that can be used inline with your monitoring service.
In this section, learn how to connect and configure your communicator via PC, set up which mobile numbers the communicator
contacts, alarm events and messages sent in response and how to connect the communicator to the alarm panel.
Fig. 1.3.1: WGSMSC diagram & connections

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1.4 Configuration via PC
The WGSMSC is primarily configured via PC-USB connection with the included configuration software. The communicator can
also be re-configured to an extent by SMS commands after initial setup is complete.
1.4.1 Connecting the WGSMSC to the PC
1. Power on the WGSMSC with the included adapter and connect it to the
PC via the included USB cable.
2. Insert the included CD-ROM and copy GSM 3G 4G Ethernet
CommunicatorK5SV1.1.exe from the .zip onto the PC.
3. Launch the program. It will open to the Basic Information tab by
default.
4. At the top right of the configuration software, select a Com Port (eg. COM1) and press “Open Com”to confirm.
1.4.2 Password Settings
1. Change the default SMS password, under “K5 Password”. For future
reference, write down this password in the provided box, as it is
necessary for configuration via SMS.
2. If the SIM card being used for your WGSMSC has a PIN security code,
enter that under“Simcard PIN Code”.
3. Account Number isn’t important for now and can be left as it is.
Fig. 1.4.1: WGSMSC Configuration Software - Basic Information Tab
SMS Password

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1.4.4 SMS Message Settings
Now that mobile numbers and alarm events have been configured, SMS
messages can be configured to send messages correspoding to alarm
partitions/zones.
1. After saving all changes, select the “SMS Message” tab.
2. Enter each alarm partition and zone to be used for SMS alerts.
3. Enter appropriate names for each alarm zone. These names are used
in SMS alert messages - if no name is entered, the message will be in
illegible code. (Pictured example: SMS alerts for 8 different alarm zones in
the same partition, with each area and sensor type covered.)
4. Save all changes with the “Save Settings”button.
1.4 Configuration via PC (continued)
1.4.3 Mobile Alarm Settings
1. Add up to 5 mobile numbers to contact. These are the numbers that will receive SMS messages when the selected alarm
events are activated.
2. Check the notification events that you wish to be alerted of via SMS (Refer to Fig. 1.2.4.). Alarm and DC Loss are recommended.
3. Save all changes with the “Save Settings”button.
Fig. 1.4.2: Alarm Events
Alarm Event Situation
Alarm
Contact ID Protocol Events Codes
Supervision
Trouble
Open
Bypass
Test
GPRS Fail GPRS message transmission failure
DC Loss External DC power lost

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1.5 Alarm Panel Connnection
Now that the communicator has been fully configured, it’s ready to be connected to the alarm panel. For this section, the
Watchguard™ Professional 8 Zone Alarm Panel (WGAP864) will be used as an example.
1. Unplug the communicator from the PC, then unscrew and open the alarm panel.
2. Insert the SIM card into the SIM slot.
3. Connect the communicator in-line with your alarm panel (refer to Fig. 1.4.4).
4. For testing purposes, if you have a monitoring centre, do NOT connect the RJ11 cable yet.
5. Attach the included external antenna to the ANT socket of the communicator.
6. Connect the communicator to a 9~36VDC power supply to turn it on.
Plug In 8 Zone Expander - WGAP864EXP816
9 • • • •
•
10 11 12 13 14 15 16
+ - D+ • •+ -+16V
AC x
-+ - D- 1 2 3 4 •5 6 •7 •P
5 4 3 2 1
PROG OUTPUTS
ZONE
ZONESIRENAUX 12V KEYPAD ZONE ZONE ZONE ZONE PHONE LINE
IN
Voice Module
WGAPX64VM
ZONE ZONE ZONE
WGAP864
OP/1 1 Sec Pulse
Arm/Disarm
OP/2 Relay Control
9 36V
DC
Alarm
Panel
Land
Line USB
OC O/P
1 C 2
8
Fig. 1.5.1: WGAP864 Alarm Connection Example
WGAP864 alarm configuration: (Must set up these figures otherwise it won't send SMS)
- Location 46, Data 1 = ON (Y)
- Location 51 = Report Centre Telephone number (If no reporting centre, any number is okay)
- Location 61 = 4-digit report centre account code. (If no reporting centre, enter any 4-digit non-zero numbers.)
*** If 0000 is used, SMS function is disabled.
Installers Must Read

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1.6 Testing
The communicator will now be tested to ensure it powers on correctly, GSM connection is established, alarm events are
functioning properly and SMS messages are being received.
1. Confirm the power light is turned on.
a. Steady on - Unit is on and internal battery is charged
b. Flashing 1s - Unit is on and battery is charging
c. Off - No power connected and battery isn’t providing power
2. Confirm the GSM indicator moves from 0.5s flashing (registering to network) to 1s flashing (connection to network). If it is
not, ensure the following:
a. The SIM card has been properly inserted.
b. The inserted SIM card is activated.
c. The GSM antenna is properly connected and within range.
4. Confirm the alarm communicator is functional by testing an alarm event. The communicator should not be connected to
the landline for this step, or it could send a false alarm to your monitoring station.
a. Arm your alarm.
b. Trigger a known zone.
c. Wait to receive an SMS notification to your programmed phone(s) (This
may take up to 1 minute depending on telephone carrier and signal
strength Ensure the mobile phone also has adequate reception to receive
SMS).
d. Once you’ve successfully received the SMS message, if you require
use of landline for connection to monitoring centre, connect it to the
communicator via Landline RJ11 port.
2. Using the WGSMSC as a Contact ID (Ethernet/3G/4G) Communicator
2.1 Usage Overview
The WGSMSC can also be used as a Contact ID to IP communicator, establishing a connection to your monitoring station via
Ethernet, 3G and/or 4G connection. This is useful for buildings that have adopted NBN and those that no longer have access to
a direct phone line connection.
1.2 Monitoring Station Requirements
To use the WGSMSC communicator with a monitoring station, the monitoring station must have support for SIA DC09 protocol
support.
For details on how to connect your WGSMSC for monitoring stations, and for assistance in finding
compatible monitoring stations, call us at [phone]

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3. SMS Command Reference
3.1 SMS Command Overview
SMS commands can be sent to the SIM card of the WGSMSC for remote configuration.
Note: Using the PC configuration software is always recommended, when possible.
• All SMS commands must be fully CAPITALISED.
• Examples and Return SMS Message are for reference only; these will vary according to your own configurator setup.
• Password below is the default password (1234), replace this with the password you set in 1.4.2 Basic Information Settings.
SMS Command Return SMS Message
- SMS Format Error, Please check Caps Lock in Command!
SMS Command Return SMS Message
[CURRENT PASSWORD]+P+[NEW PASSWORD]
Example: 1234P4321 4321, This is the New Password, please remember it carefully.
SMS Command Return SMS Message
[PASSWORD]+EE
Example: 1234EE
Model: WGSMSC
Version: V 1.00 2018-04
IMEI: 867965029050313
GSM Signal Value: 30
Action SMS Command Return SMS Message
Set mobile phone numbers [PASSWORD]+A+[SERIAL#]+T+[PHONE#]
Example: 1234A3T13570810254
Tel1: ---
Tel2: ---
Tel3: 13570810254
Tel4: ---
Tel5: ---
List all numbers [PASSWORD]+A
Example: 1234A
Tel1: [PHONE#]
Tel2: [PHONE#]
Tel3: [PHONE#]
Tel4: [PHONE#]
Tel5: [PHONE#]
Delete existing number [PASSWORD]+A+[SERIAL#]
Example: 1234A3
Tel1: [PHONE#]
Tel2: [PHONE#]
Tel3: ---
Tel4: [PHONE#]
Tel5: [PHONE#]
3.1.1 SMS Command Error
This error shows up when an invalid SMS format is sent. Double-check your password and command and try again.
3.1.2 Change Password
This code changes the communicator’s SMS password.
3.1.3 Device Information
Refer to communicator specifications, current version, etc.
3.1.4 SMS Notification Numbers
Program the 5 mobile numbers for SMS notification

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Action SMS Command Return SMS Message
Set the name of the OC outputs [PASSWORD]+DO+[SERIAL#]+T+[NAME]
Example: 1234DO1TOutput 1 for Arm. DO1: rename: Output 1 for Arm.
Check all OC outputs [PASSWORD]+DO+[SERIAL#]
Example: 1234DO1 DO1: Output 1 for Arm.
Delete existing OC output [PASSWORD]+DO+[SERIAL#]+DEL
Example: 1234DO1DEL DO1: Output 1 for Arm.
Switch relay on [PASSWORD]+DOC+[SERIAL#]
Example: 1234DOC12
DO1: ON
DO2: ON
Switch relay off [PASSWORD]+DOO+[SERIAL#]+DEL
Example: 1234DOO12
DO1: OFF
DO2: OFF
Check current status [PASSWORD]+DOE
Example: 1234DOE
DO1: ON/OFF
DO2: ON/OFF
---
Set pulse output time
[PASSWORD]+DOP+[SERIAL#]+[PULSETIME]
Example: 1234DOP130
(Time is in seconds, max. 9999s)
DO1 Pulse Output Time: 30S
Check pulse output time [PASSWORD]+DOT+[SERIAL#]
Example: 1234DOT1 DO1 Pulse Output Time: 30S
Pulse output control [PASSWORD]+DOP+[SERIAL#]
Example: 1234DOT1
Action SMS Command Return SMS Message
IP settings [PASSWORD]+IP+[IP ADDRESS]+P+[PORT#]
Example: 1234IP183.12.162.70P4005
Server: 182.12.162.70
Port: 4005
Check IP settings [PASSWORD]+IP
Example: 1234IP
Delete existing IP settings [PASSWORD]+IPDEL
Example: 1234IPDEL
Action SMS Command Return SMS Message
GPRS settings [PASSWORD]+AP;[APN];[USERNAME];[IP P/W]#
Example: 1234APeverywhere;esecure;password# APN: everywhere
User Name: esecure
Password: password
Check GPRS settings [PASSWORD]+AP
Example: 1234AP
Delete existing GPRS settings [PASSWORD]+APDEL
Example: 1234APDEL
3.1.5 Program OC Outputs
Program alarm system OC outputs.
Note: Except for pulse output time, multiple serial numbers can be configured at once. Eg. 12 means 1st output and 2nd output.
3.1.6 Program GPRS IP Server & Port
Note: Only the 1st server IP can be programmed via SMS commands. Program the 2nd server IP via PC configurator.
3.1.7 GPRS Data Settings
v04042018
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3.1 SMS Command Overview (continued)