weBoost Home 3G 463105 User manual

ENGLISH FRANÇAIS
Home 3G
Cellular Signal Booster
463105
™
Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
PROTOTYPE

2Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
IT IS VERY IMPORTANT
TO POWER YOUR SIGNAL
BOOSTER USING A SURGE
PROTECTED AC POWER
STRIP WITH AT LEAST A 1000
JOULE RATING.
FAILURE TO DO THIS WILL VOID YOUR WARRANTY
IN THE EVENT OF A POWER SURGE OR LIGHTNING
STRIKE.
! ! THE SIGNAL BOOSTER UNIT IS DESIGNED
FOR USE IN AN INDOOR, TEMPERATURE-
CONTROLLED ENVIRONMENT (LESS
THAN 150 DEGREES FAHRENHEIT). IT IS
NOT INTENDED FOR USE IN ATTICS OR SIMILAR
LOCATIONS SUBJECT TO TEMPERATURES IN
EXCESS OF 150°F.
Contents
Package Contents ......................................................3
Optional Accessories ...................................................3
Before Getting Started ..................................................3
Find the Strongest Signal................................................4
Quick Install - Inside Window Mount Option ................................5
Installation Options.....................................................6
Outside Pole Mount (Best Option) ......................................6
Rafter Mount .......................................................7
Additional Considerations ...............................................7
Home 3G and Desktop Antenna Placement .................................8
Troubleshooting & Understanding Lights...................................9
Additional FAQ........................................................10
Signal Booster Specifications ...........................................12
Safety Guidelines .....................................................13
Guarantee and Warranty................................................14
Installation Instructions for the Following weBoost Signal Booster:
Home 3G™ Adjustable Gain In-Building Wireless 800/1900 MHz
SmarTech
™ Signal Booster
Model # 473005 FCC ID: PWO460005 IC: 4726A-460005
The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.

Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST 3
ENGLISH
Before Getting Started
Before you install your Home 3G and start
enjoying improved cellular reception in your
home or ofce, please do the following:
1. Read through all the installation
steps. This will help you know what to
expect from start to nish.
2. Watch the YouTube video
demonstrating the Home 3G Signal
Boost installation at: weboost.com/us/
home3Gvideo.
3. Determine the best installation option
for your needs.
– Inside Window Mount Option - pg.5
– Outside Pole Mount Option - pg.6
(Best Option)
– Rafter Mount Option - pg.7
4. Familiarize yourself with all materials
in your product package. This will
allow you to know which pieces are
referenced in the instructions.
5. Identify the location of your best
available cellular signal. See page 4.
6. Plan where to mount your antenna.
AC Power Supply
6V / 2.5A
(Not included with some models)
(859912)
2. Wall Mount
(Packet B)
1. Pole Mount
(Packet A)
Tools Required for Installation
Depending on your particular installation, you will need the following tools:
1. Pole mount - 10 mm open-end wrench or adjustable wrench
2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver
3. Window Mount
(Packet C)
Accessories packaged may not exactly match the below photos due to different kit options
Appearance of device and accessories may vary.
Kit 991171 Includes
Package Contents
314473-0640
Included Accessories Optional Outside Antenna Kit
Home 3GTM Cradle Antenna Kit
Cradle Antenna
20’ RG6 coax cable
(311141-0620)
Coax Cable
(30’ 950630)
Cable
Connector
(971129)
Desktop Antenna
(301211)
Panel Antenna
40’ RG6 cable

4Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
Find the Strongest Cellular Signal
Before you install your Home 3G signal
booster, you must determine the location of
the best available cellular signal. This will
affect the location of your Outside Antenna
and will help you get the best performance
from your Home 3G. You can nd the
strongest signal outside your building,
typically at the highest point available, using
any of the following methods:
1. Best method:
Connect the Outside Antenna to the
Home 3G signal booster, and the Home
3G to the Desktop Antenna. Have one
person outside (on the roof for best
results) rotate the Outside Antenna with
a second person inside the building
near the Desktop Antenna watching the
signal strength on a phone. This allows
you to read the signal strength from
nearby cell towers.
a. The person inside should have
the phone in test mode so the
numerical signal strength can be
read. This is more accurate than
the bar indicator. Go to www.
weboost.com/us/test-mode-
instructions for help in nding the
test mode for your phone.
b. The person on the roof should turn
the Outside Antenna 45 degrees
at a time. Allow 30 seconds for the
phone to register with each turn.
Rotate in small
increments
c. The person inside should note the
readings on the phone with each
turn. Signal readings usually appear
as a negative number. The closer the
number gets to zero, the stronger the
signal (for example, -86 dB would be
a moderately good reading while -55
dB would be an excellent reading,
and -110 dB would be a weak, or
unusable signal).
Rotate in small
increments
d. Once you have determined which
direction provides the strongest
outside signal, you can install the
Outside Antenna in that general
direction.
2. Good methods:
a. Place calls from several locations
outside your building. As you move
to different locations, note where
you get the best reception.
b. If you have a smart phone, you
can download apps that help you
identify locations of cell phone
towers or the strongest signal. Go
to the App Store and search for
“cell signal” to nd available apps
for your device.
3. Acceptable method: Check the bar
indicator on your cell phone display
and note where the signal appears
the strongest. (Note: cell phone bars
are only an approximation of signal
strength and vary from phone to
phone.) Phones can take up to 30
seconds to reset to a new reading. Be
patient and repeat your signal check
several times.
For additional instructions on nding
the strongest cellular signal, watch the
installation video at: weboost.com/us/
home3Gvideo.
WAIT 30
SECONDS

Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST 5
ENGLISH
4. Insert the Outside Antenna into the
cradle.
5. Connect the supplied coax cable to
the antenna lead cable on the Outside
Antenna.
6. Route the cable as desired to the
location of the Home 3G. If you need
to connect both coax cables, use the
Cable Connector provided.
7. Connect the coax cable to the Home
3G. Connect the Desktop Antenna to the
Home 3G.
Quick Install - Inside Window
Mount Option
Additional installation options on pg. 6-9
Find the Strongest Cellular Signal
(See page 4 for suggested methods.)
Ready to Install
Inside Window Mount
1. Select a location on the inside of a
window as high as possible and at
least 20 feet from where the Home
3G will be located. Note that this
distance typically requires the window
mount to be in a different room from
where you will locate the Home 3G
and Desktop Antenna. The window
should face roughly in the direction
of the strongest cellular signal (see
section headed “Find the Strongest
Cellular Signal” on page 4).
Cradle Antenna
placement
W
i
n
d
o
w
f
a
c
e
s
g
e
n
e
r
a
l
d
i
r
e
c
t
i
o
n
o
f
c
e
l
l
t
o
w
e
r
2. Clean the area on the glass with the
alcohol prep pad included in Packet C.
3. Insert the suction cups included in
Packet C into the holes on the Outside
Antenna cradle using a twisting
motion. Press the suction cups onto
the window in the desired location.
twist through
twist through

6Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
8. Connect the Home 3G to a surge
protected AC power strip with at least a
1000 Joule rating. If your Home 3G is
working correctly, the lights will be green.
If the lights are orange or red, see
the “Troubleshooting” section on
page 9.
NOTE:
Modern energy efcient dual-
pane windows with coatings will
weaken the cellular signals as
they pass through because of a
metal oxide lm applied during
manufacturing. If you have dual-
pane windows with energy efcient
coatings, we recommend one
of the other mounting options if
your performance is not to your
satisfaction.
Installation Options
Outside Pole Mount
(Best Option)
1. Select a location on the roof where the
Outside Antenna can be mounted on
a pole maintaining at least 20 feet of
vertical or horizontal separation from the
inside Desktop Antenna.
2. Find an existing pole or obtain a
pole of 1 to 2 inches in diameter.
Mounting hardware to attach the pole
to the roof can be purchased from a
hardware store or you can purchase a
weBoost’s pole mount accessory kit,
part #901117. Install the pole in the
desired location.
3. Using the hardware in Packet A,
insert the U-bolt through the holes in
the Outside Antenna. Slide one half of
the bracket assembly onto the U-bolt.
4. Fit the assembly onto the pole in your
desired location by sliding the second
half of the bracket onto the U-bolt and
securing it with the lock washers and
nuts provided. Be sure the cradle is at
the desired height and rotated toward
the strongest cellular signal before
tightening the nuts. Do not over tighten.
Rotate in small
increments
Place the desktop signal
antenna directly beneath the
placement of the Outside
Antenna location
At least 20 feet of vertical
or horizontal separation
from the desktop antenna
is needed

Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST 7
ENGLISH
5. Connect the supplied coax cable to
the antenna lead cable on the Outside
Antenna.
6. Route the cable as desired to the
location of the Home 3G. If you need to
connect both coax cables, use the Cable
Connector provided. Secure the cable
with ties as needed (ties not provided).
Rafter Mount
1. Select a location in the building’s rafters
where the Outside Antenna can be
mounted directly above the Desktop
Antenna with at least 20 feet vertical
or horizontal separation. The location
should allow you to mount the Outside
Antenna roughly in the direction of the
strongest cellular signal.
2. Mount the cradle antenna bracket to
the rafter using the four screws and
four washers provided in Packet B
(pre-drill if necessary.)
3. Connect the supplied coax cable to
the antenna lead cable on the Outside
Antenna.
4. Route the cable as desired to the
location of the Home 3G. If you need
to connect both coax cables, use the
Cable Connector provided.
Additional Considerations
Whichever installation you choose,
keep the following guidelines in mind to
maximize your signal strength:
1. Always turn the Outside Antenna so the
weBoost logo is toward the strongest
cellular signal. The strength of the
signal at the Desktop Antenna (and
therefore, how far it will transmit a signal)
is dependent upon the signal strength
at the Outside Antenna. Be sure to
maximize the strength at the Outside
Antenna.
Rotate in small
increments
2. Maintain a distance of at least 20 feet
from the Outside Antenna to the Home
3G unit.
Mount in the general
direction of the strongest
cellular signal
Mount at least
20 feet apart
Minimum separation
of 20 feet

8Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
If possible, place the Desktop
Signal Antenna directly beneath the
placement of the Outside Antenna
location. This creates a maximized
signal zone within the room where the
Desktop Antenna remains.
3. Keep the Home 3G and the Desktop
Antenna at least 18 inches away
from each other with the weBoost
logo on the Desktop Antenna facing
away from the Home 3G.
4. Do not face the Outside Antenna and
the Desktop Antenna toward each
other. This can cause the Home 3G
to show red lights and shut down,
preventing oscillation or feedback
(see troubleshooting on pg. 9). In
other words, the weBoost logos
on the Outside Antenna and the
Desktop Antenna should always be
facing away from each other.
Place the desktop signal
antenna directly beneath the
placement of the Outside
Antenna location
At least 20 feet of vertical
or horizontal separation
from the desktop antenna
is needed
DO NOT
face the Outside Antenna and
the Desktop Antenna toward
each other
Minimum separation
of 18 inches
5. If you do not know how to mount
hardware or run coax cable through
walls, ceilings and oors, get help from
one of weBoosts certied installers
at www.weboost.com/us/installers
or from a qualied contractor or
electrician. You can also try the Inside
Window Mount option (pg.5), which
may be sufcient for your needs.
Recommended: Lightning Surge
Protector (Sold Separately, part #859992)
We recommend you install the Lightning
Surge Protector (LSP) close to the Home
3G. Attach the cable from the Outside
Antenna to the surge protector and
ground the surge protector. The LSP is
sold separately (refer to page 13).
Ground
Wire
Home 3G and Desktop Antenna
Placement
Important notice: Connect your Home
3G AC Power Supply to a surge protected
AC power strip with at least a 1000 Joule
rating. Failure to do this will void your
warranty in the event of a power surge or
lightning strike.
1. Select a location for the Home 3G
that is away from excessive heat,
direct sunlight, and moisture and has
proper ventilation. Recommended
locations include on a shelf, in a
closet, on a desk or behind it. Be sure
the location is near a power outlet. To
ensure proper ventilation, keep other
objects at least six (6) inches away.
2. Attach the coax cable from the
Outside Antenna to the Home 3G
at the connector labeled “Outside
Antenna.”
!

Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST 9
ENGLISH
Note
Face Inside Antenna
away from Home 3G
and Outside Antenna
3. Attach the Inside Antenna to the
connector labeled “Inside Antenna.”
4. Ensure the Inside Antenna is facing
away from both the Home 3G and the
Outside Antenna.
5. Plug in the power supply to the Home
3G at the input marked “Power” (next
to the “Outside Antenna” connector).
Plug the power supply into a surge
protected AC power strip with at least
a 1000 Joule rating.
6. Check the lights on top of the Home
3G. Two green lights mean you
have good signal. If you do not
have green lights, see the following
Troubleshooting Tips.
Troubleshooting &
Understanding Lights
The Home 3G includes two indicator lights,
one for each band (see FAQ for explanation
of MHz bands). Each indicator light will
either be green, orange or red.
Band 5
Band 2
Green indicates that the booster is
powered and operating at maximum
gain.
Solid Red indicates that the booster
has shut off on the associated
frequencies to prevent oscillation
(feedback).
Solid Orange indicates that the
booster has shut off on the associated
frequencies due to close proximity of
a cell tower.
Green/Orange Blinking indicates
that the booster is operating at a
reduced gain due to close proximity of
a cell tower.
Green/Red Blinking indicates that
the booster is operating at a reduced
gain to prevent oscillation (feedback).
Note: All red light issues must be resolved
before orange light issues.
Fixing Red Light Issues
If one or more lights on the Signal Boost
are red:
1. Make sure all connections are tight.
2. Increase the distance between the
outside antenna and the inside
antenna, by moving them horizontally
and/or vertically farther apart until the
light(s) change to green.
Increase horizontal
and/or vertical
distance

10 Need help? www.weBoost.com Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST
ENGLISH
3. Follow the same steps for a green/
red blinking light until the light goes
solid green.
4. If more separation is not possible
and the coverage of the booster is
too small with a green/red blinking
light indicating reduced gain, contact
the weBoost Customer Support
Team for assistance: 866-294-1660.
Fixing Orange Light Issues
If one or more lights on the Signal Booster
are orange:
1. Move the Outside Antenna away
from the strongest cellular signal in
small increments until the light turns
green or green/orange blinking.
Inside area needing increased signalInside area needing increased signal
Move the outside antenna
away from the strongest
cellular signal in small
increments
2. If the light remains orange, or if the
green/orange blinking light indicating
reduced gain is not providing
enough coverage area, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset
by disconnecting and reconnecting the
power supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/home3Gvideo.
Additional FAQ:
What hours can I contact customer
support?
Customer Support can be reached from
7:00am to 6:00pm MST, by calling (866-
294-1660), or by email, at
[email protected].
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
lter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What’s the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Home 3G works with all major North
American cellular providers on the 800
& 1900 MHz frequencies. Traditionally,
800/1900MHz are associated with
voice and 3G data; while 700MHz and
1700/2100MHz are associated with 4G
data.
Why do I need to maintain at least 20
feet of separation, but no more than 50
feet? OR Why do I need to create so
much distance between the antennas?
Antennas connected to a booster create
a sphere of signal. When these sphere’s
overlap, a condition called oscillation
occurs. This oscillation can be thought of
as noise, which causes the booster to shut
down to prevent damage from occurring.
The best way to keep these spheres of
signal from creating noise is to maintain
separation between your inside and
Outside Antennas. However – as any cable
has loss, we recommend that you try to
minimize the total separation to keep within
the range of 20-50 feet.
Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com
(United States) or http://bit.ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specic
geographical location.