WHILL Ci User manual

WHILL Model Ci
User Manual

1
Model Ci User Manual
320-06620 Rev 1
Introduction
Thank you for your purchase of the WHILL Model Ci!
This User Manual is intended for users of this device and instructs how to safely operate device. It also explains
the basic adjustments, inspections, troubleshooting, and the basic maintenance procedures that are performed by
the user.
This manual can also be used by distributors, agents, sales staff, and others in order to gain a detailed
understanding of the main functions.
This manual uses text, diagrams, and standard terms to explain the different components of the device.
WHILL is dedicated to helping ensure the safety, comfort, and convenience of the users. Please read this manual
carefully before use, and be sure to use the device correctly and safely. Store this manual in a location where it
can be referred to whenever needed.
•This manual contains information that is protected by patent rights and copyrights. It may not be reproduced in
part or in whole without explicit written permission from WHILL, Inc.
•The contents of this manual may be changed in the future without notice.
•Use of this device in ways not consistent with the contents of this manual may result in damage to the device.
Let us know at [email protected] if you notice any inaccuracies or omissions in this manual!
¢Trademarks
•Apple, iPhone, and iPad are registered trademarks of Apple Inc. in the United States and other countries.
AppStore is a service mark of Apple Inc.
•The iOS trademark is used based on a license from the U.S. company Cisco Systems, Inc.
•Other company names and device names are the trademarks or registered trademarks of their respective
companies.
•Company trademarks and registered trademarks in this text are not indicated by the ™ or ® symbols.

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Model Ci User Manual
Manual Overview
This manual uses symbols such as those shown below to explain the device. Be sure to observe the instructions
indicated by each symbol.
¢Warning indications
Symbol Description
WARNING Indicates instructions which, if not observed, may result in serious injury.
CAUTION Indicates instructions which, if not observed, may result in minor or moderate injury
or in property damage.
¢Symbol mark indications
Symbol Description
Indicates a prohibited act.
Indicates that disassembly of the device may result in electric shock or other injury.
Indicates a required act.
Indicates a risk of electric shock.
Indicates a risk of rupture.
¢Other indications
Symbol Description
Indicates precautions or reference information that must be read in order to prevent
device malfunctions or failures, and to ensure comfortable device use.

Instruction Manual WHILL Model Ci
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Contents
Introduction .........................................................................1
Manual Overview.................................................................2
1. Safety Precautions ..........................................................7
1.1. Precautions for Use...........................................................22
1.2. EMI (Electromagneticic Interference) ................................22
1.2.1. General Q&A ............................................................................ 23
1.3. Location of Warning Labels...............................................24
1.3.1. Label types .............................................................................. 24
1.3.2. Label application locations...................................................... 27
1.4. Location of Serial Number.................................................30
2. About This Device .........................................................31
2.1. Checking the Contents......................................................31
2.2. Names and Functions of Parts..........................................31
2.3. Accessories .......................................................................36
3. Charging the Battery .....................................................37
3.1. Battery Components .........................................................39
3.2. Charging Procedure ..........................................................40
3.2.1. Charging with the battery installed in the base ....................... 42
3.2.2. Charging with the battery removed ......................................... 43
3.2.3. Power/charge indicator indications ......................................... 46
3.3. Checking the Charge Level of the Removed Battery........46
3.3.1. Charge level indicator error indication..................................... 47
3.4. Battery Inspection and Replacement................................48
4. Operating Procedures ...................................................49
4.1. Inspection Before Getting into the Device ........................50
4.2. Getting into the Device......................................................52
4.2.1. Accessing the sear from the front ........................................... 53
4.2.2. Accessing the seat from the side ........................................... 54
4.3. Fastening the Lap Belt (If purchased) ...............................55

User Manual WHILL Model Ci
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4.4. Turning On the Power .......................................................56
4.4.1. Checking the battery charge level ........................................... 57
4.4.2. Adjusting the maximum speed ................................................ 58
4.4.3. Using the horn ......................................................................... 58
4.5. Driving ...............................................................................59
4.5.1. Moving forward and backward................................................ 62
4.5.2. Moving in a diagonal direction................................................. 62
4.5.3. Turning..................................................................................... 63
4.5.4. Stopping .................................................................................. 63
4.5.5. Controlling the speed .............................................................. 64
4.5.6. Driving under different road conditions ................................... 65
4.6. Releasing the Brakes.........................................................66
4.6.1. Release procedure................................................................... 66
4.7. Storage Basket..................................................................67
4.8. Locking the Device............................................................69
4.8.1. Locking .................................................................................... 69
4.8.2. Unlocking................................................................................. 70
4.9. Using the USB port ...........................................................71
5. Assembly, Adjustment, and Disassembly ....................73
5.1. Component List.................................................................73
5.2. Assembly Procedures .......................................................75
5.2.1. Assembling the Front drive base and
Rear drive base................................................................................... 76
5.2.2. Installing the storage basket.................................................... 77
5.2.3. Installing the seat assembly..................................................... 78
5.2.4. Installing the battery ................................................................ 81
5.3. Adjustment Procedures.....................................................82
5.3.1. Adjusting the arm length.......................................................... 83
5.3.2. Switching the left and right sides of the directional controller
assembly and control pad .................................................................. 84
5.3.3. Adjusting the seat height ......................................................... 89
5.3.4. Adjusting the back support height........................................... 92
5.3.5. Adjusting the back support angle............................................ 93

Instruction Manual WHILL Model Ci
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5.4. Disassembly Procedures...................................................94
5.4.1. Removing the battery .............................................................. 95
5.4.2. Removing the seat assembly................................................... 96
5.4.3. Removing the storage basket.................................................. 98
5.4.4. Removing the Front drive base................................................ 99
6. Transport and Storage Methods.................................101
6.1. Storage............................................................................101
6.2. Transport .........................................................................102
6.2.1. How to hold each component ............................................... 103
7. Downloading the Smartphone App ............................105
8. Maintenance and Inspection ......................................107
8.1. User Maintenance ...........................................................107
8.2. Replacing the Smart Key Battery ....................................108
8.3. Reinstalling the Controller Knob......................................109
8.4. Inspection........................................................................110
8.5. Repairs, Maintenance, and Parts Replacement
Performed by the Manufacturer or Distributor.........................110
8.6. Disposal...........................................................................111
9. Troubleshooting...........................................................113
10. Specifications and Test Results................................115
10.1. Specifications..................................................................115
10.2. Dimentions ......................................................................117
Index ................................................................................119
About the Warranty .........................................................121
Contact Information ........................................................122

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Model Ci User Manual
1. Safety Precautions
1. Safety Precautions
Complete attention to safety has been given in the design of the device. However, there is a risk of injury or
damage to property as a result of incorrect use of the device or as a result of a failure to observe precautions.
Before using this device, carefully read the following safety-related information and be sure to use the device
correctly.
The descriptions related to safety use the terms “WARNING” and “CAUTION” to indicate the degree of injury or
damage and the level of imminence.
WARNING
If you sense anything abnormal during use, immediately discontinue use and contact your
distributor or WHILL Customer Support.
Continuing to use the device when there is a malfunction may have adverse effects on health.
Persons who have an implanted pacemaker, implanted defibrillator, or other electrical
medical device on their bodies must stay a minimum of 8 inches (20 cm) away from the
magnetic connectors.
The magnetic connectors are located at the connection between the seat assembly and rear
drive base, and the connection between the battery and rear drive base. The charge of the
magnetic connectors may have an adverse effect on electrical medical devices.
Persons who have an implanted pacemaker, implanted defibrillator, or other electrical
medical device on their bodies must stay a minimum of 6 inches (15 cm) away from the
control pad.
There is a risk of an adverse effect on electrical medical devices.
Turn off the device power when not operating.
There is a risk of accidental contact with the controller knob causing unexpected movement
of the device.
When using the device for the first time, be sure to check the device for damage before
using it.
If the device is damaged, there is a risk of an unexpected accident.

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Model Ci User Manual
1. Safety Precautions
WARNING
Be sure to check the following before getting into the device.
There is a risk of unexpected accident.
• Check that the brakes are not released.
• Check that the anti-tip bar is lowered.
Check that the release levers are locked before getting into the device.
If the release levers are not locked, there is a risk of the device coming acomponent during
use. If it is not possible to lock the release levers, immediately discontinue use and contact
your distributor.
Turn off the device power when getting into and out of the device.
There is a risk of unexpected movement of the device caused by accidental contact with the
controller knob.
Lock the brakes before getting into the device.
If the brakes are released, there is a risk that the device may start moving and tip over.
If your body is not stable in the seat, be sure to use the lap belt (if purchased).
There is a risk of falling out of the device. If the device you are using does not have a lap belt,
contact your distributor.
When operating the device while wearing gloves, be careful that the gloves do not become
caught.
There is a risk that gloves may become caught in control components, resulting in incorrect
control.
Pay attention to the following while driving.
There is a risk of unexpected accident.
• Fully check the surroundings and road conditions before driving.
• Do not drive the device onto escalators or stairs.
• Do not attempt to ascend or descend steps that are more than 2 inches (50 mm) high.
• When driving at night or in places with poor visibility, check that the rear tail light is visible
to other persons before using the device.