WHILL Model C User manual

7
In the event of certain issues with the device, an error code will appear on the display.
The following is an explanation of the causes and resolutions.
Smartphone App Freewheel Mode Disassembly
Assembly Basics Charging Troubleshooting
Troubleshooting
7.
Error code Cause Resolution
The directional controller was
deected when the arm was
rotated upward.
The directional controller was
not in neutral position when the
power was turned on.
The brakes were released.
The DC connector was connected
while the power was on, or the
device was turned on while
charging.
Low battery.
Speed restriction has been
activated after the battery
temperature dropped
signicantly.
Speed restriction has been
deactived after the battery
temperature rose above 0°C.
The device may be on a slope of
10° or greater. Please assess the
actual conditions and use this
error only as guidance.
Lower the arm and turn the
power on again.
Power back on without touching
the directional controller.
Lock the brakes.
Disconnect the DC connector
from the device.
Recharge the battery.
Store the battery in room
temperature or at least in an
ambient temperature of above
0°C until the battery temperature
rises above 0°C.
Speed restriction due to low
battery temperature has been
deactived.
Please use caution to slowly
move to a location where the
inclination angle is 10° or less.
320-07185 09/18 en
Model C
Intelligent Personal EV
This document is not a replacement of the user manual. Please read the user manual
fully before use.
1
2
Assembly
3
Basic Operations
4
Smartphone App
5
Freewheel Mode
6
Charging
7
Disassembly
Troubleshooting
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Assembly
1.
Storage Basket (if purchased)
Seat Assembly
Rear Drive Base
Li-ion
Battery
Front Drive Base
Basics Smartphone App Freewheel Mode Charging Disassembly Troubleshooting
Assembly
 5;0;07 9
0=
1
Handle A
Handle B
Connecting the Rear Drive Base to the Front Drive Base
Anti-tip Bar
Grasp Handle A and align Handle B
with the hook on the rear drive base.
Slowly tilt the reat drive base forward
to join it with the front drive base. A
click will be heard when the two parts
are correctly connected.
Make sure that
the anti-tip bar is
lowered.
1

3
4
2Attaching the Storage Basket (if purchased)
Align the storage basket with the
rear drive base. Rotate the storage
basket and place the basket onto
the front drive base. Attach the
hook fastener on the bottom of the
storage basket to the front drive
base.
Attaching the Seat Assembly
Seat Cushion
View Hole
Seat Release Lever
Attaching the Battery
Tail Light
Be sure to fully charge the battery before use.
Basics Smartphone App Freewheel Mode Charging Disassembly Troubleshooting
Assembly
Grasp the battery handle and
align the battery with the tabs
at the bottom of the battery
compartment. Press on the top
of the battery to insert it. The tail
light will illuminate and then shut
off. You're done!
Remove the cushion and lift up the
seat assembly by the arm rests.
Use the view hole to align and position
the seat assembly onto the seat post.
Pull down on the seat release lever and
attach the cushion back to chair frame.
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Basic Operations
2.
Be sure to turn off the power before getting in and out of the device.



Control Pad Directional Controller
Assembly
Speed Up / Down
Sound Button
To let people know you
are there
Power Button
Directional
Controller
Display
Battery level is displayed
from 0% to 100%
Getting in
Powering on
Driving
Stopping
Powering off
Getting out
Make sure that display is off before sitting in the seat.
Check that the display lights up when pressing the power button.
Slowly tilt the directional controller towards the direction you want to
move.
To stop the device, remove your hand from the directional controller.
Check that the display turns off when pressing the power button.
Make sure that power is switched off (the display is off) before getting out
of the device.
4
1
2
3
5
6
Smartphone App Freewheel Mode Charging Disassembly Troubleshooting
Assembly Basics
3
Smartphone App
3.
  

Basics Smartphone App Charging Disassembly Troubleshooting
Assembly Freewheel Mode
Never release brakes on inclines.
Make sure you are on a level surface before releasing them.
1. Download the WHILL Model C app from the Apple App Store or Google Play Store
2. Make sure Bluetooth is turned ''on'' on the smartphone
(This is how the smartphone connects to the Model C)
3. Open the app, and enter the app login ID and password
4. Press connect, then congure the speed settings or drive remotely, if you have a
compatible smartphone
Note: WHILL Model C app availability may vary depending on your regional setting.
Freewheel Mode
4.
Brake Release Lever
To manually move the Model C, push
down on the red brake release levers on
both sides.
The freewheel mode can be used
when the Model C is out of charge or
otherwise inoperable.
Hello
Welcome to the WHILL Transportale
iPhone app
First, let's connect to your device
NEXT
2:20 PM
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.
Charging
5.
1Charging battery while installed on the device
Move the vehicle close to a wall outlet and power off.
Plug the charger into a stabdard wall outlet.
Check that the charger indicator has turned red.
Open the cap and plug the DC connector into the charger port.
Charging starts when the charger indicator ashes green.
The battery is fully charged when the green light stops blinking and remains on.
Unplug the DC connector and close the cap of the charger port.
2Charging battery detached from the device


DC connector
Charge level
button
Charge level
indicator
Open the cap and plug the DC connector into the charger port. Charging starts when the
charger indicator ashes green. At this time, the charge level indicator on the side of the battery
will also ash to show the charging status.
Plug the charger into a standard wall outlet.
Check that the charger indicator has turned red.
Detach the battery from the device.
The battery is fully chargered when the green light stops blinking and remains on.
The charger level indicator will turn off. To check the remaining battery charge,
push the charge level button.
Unplug the DC connector and close the cap of the charging port.
Mount the battery back on the device.
Smartphone App Freewheel Mode Disassembly Troubleshooting
Assembly Basics Charging
5
Basic Smartphone App Freewheel Mode Charging Troubleshooting
Assembly Disassembly
Disassembling for storage or transport
6.


 

1Removing the Battery
Check that the battery is not locked.
Remove the battery by grasping its handle and pulling it towards
you.
2Removing the Seat
Accessory Bar
Seat Release Lever
Remove the storage basket
(if purchased) hooks from the
accessory bars.
Pull the seat release lever
towards you.
Hold the arm rests and lift the
seat assembly straight up and
off the rear drive base. Lay the
seat assembly down.
3Removing the Storage Basket (if purchased)
Lift the basket up to detach the hook fastener at the bottom that secures it to the front drive base. Pivot
the basket forwards while still holding it up, and release it from the rear drive base.
4Removing the Front Drive Base
Base Release Lever
Handle A
Pull the base release lever
towards you.
Grab Handle A and separate
the front drive base from the
rear drive base.
Where to hold:
Front drive base: the handle
at the tip of the foot rest and
Handle A
Rear drive base: the
handle above the battery
compartment and the anti-tip
bar
*Support the rear drive base with your hand when detaching to make sure it does
not topple over.
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