WHILL M User manual
N023366.02F
whill_m_manual_cover_ol.pdf
Nov 11 2016 14:37:12
N026326.02F
Model M Manual rev 11 Print Cover.pdf
Jun 26 2017 14:38:22
N026935.02F
print cover.pdf
Aug 15 2017 16:01:03
USER MANUAL
MODEL M
320-00630-DHF.DO-01 released 07/17
USER MANUAL
MODEL M
Page 61
N026326.02B
inside cover 1.pdf
Jun 26 2017 14:38:24
N026935.02F
print cover.pdf
Aug 15 2017 16:01:03
USER MANUAL
MODEL M
Page 60
13 Customer Support
For any questions or concerns, please contact WHILL, Inc. Customer Support
Email: support@whill.us
Telephone: (844) 699-4455
Address: 285 Old County Rd # 6, San Carlos, CA 94070
USER MANUAL
MODEL M
Table of Contents!
1!Introduction .......................................................................................................................... 3!
!Welcome ........................................................................................................................ 3!
!Manual Overview ........................................................................................................... 3!
!Notations ........................................................................................................................ 3!
!Document Guidelines ..................................................................................................... 4!
!Illustrations............................................................................................................... 4!
!Product Specifications ............................................................................................. 4!
!Errors and Omissions .............................................................................................. 4!
!Intended Use .................................................................................................................. 4!
2!Safety ................................................................................................................................... 5!
!Warnings ........................................................................................................................ 5!
!Cautions ....................................................................................................................... 10!
3!Product ............................................................................................................................... 11!
!Model M Components .................................................................................................. 11!
!Arm and Seat Positions ................................................................................................ 12!
!Cushions ...................................................................................................................... 13!
!Specifications ............................................................................................................... 13!
!Dimensional Information .............................................................................................. 14!
!Test Information ........................................................................................................... 15!
4!Operation ........................................................................................................................... 16!
!Safety Check ................................................................................................................ 16!
!Transfers into and out of the chair ............................................................................... 17!
!Lap Belt ........................................................................................................................ 20!
!Power Switch ............................................................................................................... 21!
!Turning the Model M On ........................................................................................ 21!
!Turning the Model M off ......................................................................................... 22!
!Checking the Battery Charge Level ............................................................................. 22!
!Lights showing full battery charge ......................................................................... 22!
!Lights showing intermediate charge level .............................................................. 23!
!Low battery indication ............................................................................................ 23!
N026935.01F
320-00630-DHF.DO-01 User Manual Model M US rev 12internal print-paginated-side.pdf
Aug 15 2017 16:01:21
USER MANUAL
MODEL M
!Speed Control .............................................................................................................. 24!
!Speed Setting ........................................................................................................ 24!
!Speed control through the directional controller .................................................... 25!
!Directional Controller .................................................................................................... 25!
!Safety Check when Starting to Move ........................................................................... 27!
!Driving Conditions ........................................................................................................ 28!
!Stopping and Parking ................................................................................................ 31!
!Sitting at a Table or Desk .......................................................................................... 31!
5!Brake Release Levers ........................................................................................................ 32!
!How to release the electromagnetic brakes ................................................................. 33!
!How to engage the electromagnetic brake(s) .............................................................. 34!
6!Battery and Charging ......................................................................................................... 35!
!Charger specifications for WHILL Model M .................................................................. 36!
!Charging the battery ..................................................................................................... 38!
!Battery service or replacement .................................................................................... 40!
7!Electromagnetic Interference (EMI) ................................................................................... 40!
!EMI Sources ................................................................................................................. 41!
!EMI Guidance Tables ................................................................................................... 41!
8!Troubleshooting ................................................................................................................. 46!
9!Maintenance ....................................................................................................................... 46!
10!Transport Option .............................................................................................................. 47!
!Using the Transport Option ....................................................................................... 49!
!Proper Occupant Restraint ....................................................................................... 52!
!Clear Zones .............................................................................................................. 54!
11!Symbols ........................................................................................................................... 56!
12!Warranty .......................................................................................................................... 59!
13!Customer Support ........................................................................................................... 60!
USER MANUAL
MODEL M
Page 59
12 Warranty
WHILL, Inc. (WHILL) personal mobility and wheelchair products (“Product”) are warrantied
against defects in materials and workmanship as follows, for a period from the date of your
receipt of the Product from WHILL or a WHILL-authorized third-party distributor or reseller
equal to the following: (i) with respect to the base and seat frame, five (5) years, and (ii) with
respect to the seat and back cushion, two (2) years, and (iii) with respect to the electrical and
mechanical components, one (1) years, and (iiii) with respect to the batteries and tires, six (6)
months (“Warranty Period”) in each case when used in accordance with the applicable usage
documentation. If a defect arises during the Warranty Period, WHILL will, at its option: (a)
provide replacement parts that are new and/or previously used parts that are equivalent to new
in performance and reliability to the defective parts or, with your consent, are at least
functionally equivalent to the parts they replace; or (b) exchange the affected Product with a
functionally equivalent Product that is new or formed from new and/or previously used parts
that are equivalent to in performance and reliability or, with your consent, a Product that is at
least functionally equivalent to the Product it replaces.
This warranty excludes: (i) normal depletion of consumable and/or wearable parts (such as
trim components and covers for the seat and back cushion) unless failure has occurred due to
a defect in materials or workmanship; and (ii) damage resulting from abuse, accident,
modifications, unauthorized repairs, or other causes that are not defects in materials and
workmanship.
Further this warranty does not cover any labor costs that may be incurred in connection with
installation or repair of your Product. The Product is sold primarily through third-party
distributors and/or resellers, which provide warranty repair services to WHILL customers, who
may or may not charge fees for their repair labor under separate terms and conditions. In the
event the distributor or reseller is no longer in business or has ceased to sell WHILL products,
WHILL will provide a list of authorized repair companies. Please contact WHILL to obtain a
current list of authorized repair companies.
This warranty is valid solely for customers who purchased their Product directly from WHILL or
a WHILL-authorized third-party distributor or reseller in the United States and Puerto Rico.
Some states and countries do not allow limitations on how long such warranties, conditions,
and/or implied terms may last, so the limitation described above may not apply to you. This
warranty is offered in addition to rights and remedies conveyed by consumer protection laws
and regulations that cannot be statutorily waived, and does not affect your applicable statutory
rights.
No person other than WHILL is authorized to modify this limited product warranty.
N026935.01F
320-00630-DHF.DO-01 User Manual Model M US rev 12internal print-paginated-side.pdf
Aug 15 2017 16:01:21
USER MANUAL
MODEL M
Page 58
Shipping package shall be kept in an upright position
Stacking of the shipping package is not allowed and no load should
be placed on the package
Contents of the shipping package are fragile therefore it shall be
handled with care
Shipping package shall be kept away from rain
Surface unsuitable to sit on
Surface unsuitable for stepping onto
USER MANUAL
MODEL M
Page 3
1 Introduction
Welcome
Welcome to your new WHILL device! The Model M has amazing features that we hope
will positively change the way you live your daily life.
The following items are provided to you:
• WHILL Model M powered wheelchair
• WHILL mobility device charger (High Power off-board battery charger)
• User Manual (printed or digital copy of this manual)
CAUTION
CAUTION: Federal (USA) law restricts this device to sale by or on the order of a
physician.
Manual Overview
This User Manual provides relevant guidelines for the WHILL Model M on how to safely
use important features of the device, such as the speed and directional controllers. It also
provides basic service, troubleshooting, and maintenance information.
The manual may also be used by dealers, resellers, sales people, and others who wish to
understand important features of the device in more detail.
At WHILL, we care about your safety and experience with our products. Please carefully
read and follow all the instructions in this manual.
Notations
WARNING
Indicates a hazardous situation that, if not avoided, could result in death or serious
injury.
N026935.01F
320-00630-DHF.DO-01 User Manual Model M US rev 12internal print-paginated-side.pdf
Aug 15 2017 16:01:21
Table of contents
Other WHILL Wheelchair manuals
