Winmate W19IB3S-CHA1 User manual

Please read this instructions before operating the device and retain them for future reference.
19”/ 27.6”/ 28.6”/ 38”
Bar-Type
Chassis Panel PC
Intel® Celeron® Bay Trail-M N2930 1.83 GHz
W19IB3S-CHA1
W27IB3S-CHC1
W28IB3S-CHA2
W38IB3S-CHA1
User Manual
V1.1
For more information on this
and other Winmate products,
please visit our website at:
www.winmate.com

USER MANUAL CONTENTS
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Document Part Number: 9152111I101L
CONTENTS
PREFACE ..........................................................................................................- 4 -
ABOUT THIS USER MANUAL ........................................................................ - 11 -
CHAPTER 1: INTRODUCTION........................................................................ - 13 -
1.1 Product Features .............................................................................- 13 -
1.2 Package Content .............................................................................- 14 -
1.3 Schematics and Dimensions............................................................- 15 -
1.3.1 Schematics and Dimensions 19”............................................- 15 -
1.3.2 Schematics and Dimensions 27.6”.........................................- 16 -
1.3.3 Schematics and Dimensions 28.6”.........................................- 17 -
1.3.4 Schematics and Dimensions 38”............................................- 18 -
1.4 Phycical Buttons and LED Indicators...............................................- 19 -
CHAPTER 2: INSTALLATION......................................................................... - 21 -
2.1 Safety Precautions...........................................................................- 21 -
2.2 Cable Mounting Considerations....................................................... - 21 -
2.3 VESA Mounting Guide.....................................................................- 22 -
2.4 Powering On....................................................................................- 23 -
2.1.1 AC Adapter Components ....................................................... - 23 -
2.1.2 Power Considerations............................................................- 24 -
2.1.3 Connecting the Power............................................................- 25 -
2.5 Connector Pinouts ...........................................................................- 26 -
2.2.1 DC Input Connector................................................................- 26 -
2.2.2 Serial Port Connector.............................................................- 26 -
2.2.3 Serial Port Connector.............................................................- 27 -
2.2.3 USB Connector......................................................................- 28 -
2.2.6 Ethernet Connector................................................................- 28 -
2.2.7 HDMI Connector ....................................................................- 29 -
2.2.8 VGA Connector...................................................................... - 29 -
2.6 Turning On and Off ..........................................................................- 30 -
2.7 Configuring Serial Port Settings....................................................... - 31 -
CHAPTER 3: OPERATING THE DEVICE ....................................................... - 33 -

USER MANUAL CONTENTS
- 3 -
3.1 Operating System............................................................................ - 33 -
3.2 Multi-Touch for Windows .................................................................- 34 -
3.3 How to Enable Watchdog ................................................................ - 35 -
CHAPTER 4: AMI UEFI BIOS SETUP............................................................. - 38 -
4.1 When and How to Use BIOS Setup................................................. - 38 -
4.2 BIOS Functions................................................................................ - 38 -
4.2.1 Main Menu .............................................................................- 40 -
4.2.2 Advanced Menu.....................................................................- 41 -
4.2.3 Chipset Menu.........................................................................- 61 -
4.2.4 Security Menu ........................................................................- 62 -
4.2.5 Boot Configuration .................................................................- 63 -
4.2.6 Save & Exit.............................................................................- 65 -
4.3 Using Recovery Wizard to Restore Computer .................................- 67 -
CHAPTER 5: DRIVER INSTALLATION .......................................................... - 70 -
5.1 Chipset Driver.................................................................................. - 70 -
5.2 Graphics Driver................................................................................- 72 -
5.3 Intel Sideband Fabric Device (Intel MBI) Driver (Windows 8) ..........- 73 -
5.4 Intel Trusted Engine Interface (Intel TXE) Driver .............................- 74 -
5.5 Intel Network Connections...............................................................- 75 -
5.6 Audio Driver.....................................................................................- 76 -
5.7 USB 3.0 Driver (Windows 7)............................................................ - 77 -
5.8 Watchdog Driver..............................................................................- 78 -
CHAPTER 6: TECHNICAL SUPPORT............................................................ - 80 -
6.1 Introduction......................................................................................- 80 -
6.2 Problem Report Form ......................................................................- 80 -
APPENDIX A: PRODUCT SPECIFICATIONS................................................. - 82 -

USER MANUAL PREFACE
- 4 -
PREFACE
Copyright Notice
No part of this document may be reproduced, copied, translated, or transmitted
in any form or by any means, electronic or mechanical, for any purpose, without
the prior written permission of the original manufacturer.
Trademark Acknowledgement
Brand and product names are trademarks or registered trademarks of their
respective owners.
Disclaimer
We reserve the right to make changes, without notice, to any product, including
circuits and/or software described or contained in this manual in order to improve
design and/or performance. We assume no responsibility or liability for the use of
the described product(s) conveys no license or title under any patent, copyright,
or masks work rights to these products, and make no representations or
warranties that these products are free from patent, copyright, or mask work right
infringement, unless otherwise specified. Applications that are described in this
manual are for illustration purposes only. We make no representation or
guarantee that such application will be suitable for the specified use without
further testing or modification.
Warranty
Our warranty guarantees that each of its products will be free from material and
workmanship defects for a period of one year from the invoice date. If the
customer discovers a defect, we will, at his/her option, repair or replace the
defective product at no charge to the customer, provide it is returned during the
warranty period of one year, with transportation charges prepaid. The returned
product must be properly packaged in its original packaging to obtain warranty
service. If the serial number and the product shipping data differ by over 30
days, the in-warranty service will be made according to the shipping date. In the
serial numbers the third and fourth two digits give the year of manufacture, and
the fifth digit means the month (e. g., with A for October, B for November and C
for December).
For example, the serial number 1W17Axxxxxxxx means October of year 2017.

USER MANUAL PREFACE
- 5 -
Customer Service
We provide a service guide for any problem by the following steps: First, visit the
website of our distributor to find the update information about the product.
Second, contact with your distributor, sales representative, or our customer
service center for technical support if you need additional assistance.
You may need the following information ready before you call:
Product serial number
Software (OS, version, application software, etc.)
Description of complete problem
The exact wording of any error messages
In addition, free technical support is available from our engineers every business
day. We are always ready to give advice on application requirements or specific
information on the installation and operation of any of our products.

USER MANUAL PREFACE
- 6 -
Advisory Conventions
Four types of advisories are used throughout the user manual to provide helpful
information or to alert you to the potential for hardware damage or personal injury.
These are Notes, Important, Cautions, and Warnings. The following is an example of
each type of advisory.
NOTE:
A note is used to emphasize helpful information
IMPORTANT:
An important note indicates information that is important for you to
know.
CAUTION/ ATTENTION
A Caution alert indicates potential damage to hardware and explains
how to avoid the potential problem.
Une alerte d’attention indique un dommage possible à l’équipement et
explique comment éviter le problème potentiel.
WARNING!/ AVERTISSEMENT!
An Electrical Shock Warning indicates the potential harm from
electrical hazards and how to avoid the potential problem.
Un Avertissement de Choc Électrique indique le potentiel de chocs sur
des emplacements électriques et comment éviter ces problèmes.
ALTERNATING CURRENT / MISE À LE TERRE!
The Protective Conductor Terminal (Earth Ground) symbol indicates
the potential risk of serious electrical shock due to improper
grounding.
Le symbole de Mise à Terre indique le risqué potential de choc
électrique grave à la terre incorrecte.

USER MANUAL PREFACE
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Safety Information
WARNING! / AVERTISSEMENT!
Always completely disconnect the power cord from your chassis
whenever you work with the hardware. Do not make connections
while the power is on. Sensitive electronic components can be
damaged by sudden power surges. Only experienced electronics
personnel should open the PC chassis.
Toujours débrancher le cordon d’alimentation du chassis lorsque
vous travaillez sur celui-ci. Ne pas brancher de connections
lorsque l’alimentation est présente. Des composantes
électroniques sensibles peuvent être endommagées par des sauts
d’alimentation. Seulement du personnel expérimenté devrait ouvrir
ces chassis.
CAUTION/ATTENTION
Always ground yourself to remove any static charge before
touching the CPU card. Modern electronic devices are very
sensitive to static electric charges. As a safety precaution, use a
grounding wrist strap at all times. Place all electronic components in
a static-dissipative surface or static-shielded bag when they are not
in the chassis.
Toujours verifier votre mise à la terre afin d’éliminer toute charge
statique avant de toucher la carte CPU. Les équipements
électroniques moderns sont très sensibles aux décharges
d’électricité statique. Toujours utiliser un bracelet de mise à la terre
comme précaution. Placer toutes les composantes électroniques
sur une surface conçue pour dissiper les charge, ou dans un sac
anti-statique lorsqu’elles ne sont pas dans le chassis.

USER MANUAL PREFACE
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Safety Precautions
For your safety carefully read all the safety instructions before using the
device. Keep this user manual for future reference.
Always disconnect this equipment from any AC outlet before
cleaning. Do not use liquid or spray detergents for cleaning. Use a
damp cloth.
For pluggable equipment, the power outlet must be installed near the
equipment and must be easily accessible.
Keep this equipment away from humidity.
Put this equipment on a reliable surface during installation. Dropping
it or letting it fall could cause damage.
The openings on the enclosure are for air convection and to protect
the equipment from overheating.
CAUTION/ATTENTION
Do not cover the openings!
Ne pas couvrir les ouvertures!
Before connecting the equipment to the power outlet make sure the
voltage of the power source is correct.
Position the power cord so that people cannot step on it. Do not place
anything over the power cord.
If the equipment is not used for a long time, disconnect it from the
power source to avoid damage by transient over-voltage.
Never pour any liquid into an opening. This could cause fire or
electrical shock.
Never open the equipment. For safety reasons, only qualified service
personnel should open the equipment.
All cautions and warnings on the equipment should be noted.
*Let service personnel to check the equipment in case any of the
following problems appear:
oThe power cord or plug is damaged.
oLiquid has penetrated into the equipment.
oThe equipment has been exposed to moisture.
oThe equipment does not work well or you cannot get it to work
according to the user manual.
oThe equipment has been dropped and damaged.
oThe equipment has obvious signs of breakage.
Do not leave this equipment in an uncontrolled environment where the
storage temperature is below -20°C (-4°F) or above 60°C (140°F). It
may damage the equipment.

USER MANUAL PREFACE
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CAUTION/ATTENTION
Use the recommended mounting apparatus to avoid risk of injury.
Utiliser l’appareil de fixation recommandé pour éliminer le risque
de blessure.
WARNING! / AVERTISSEMENT!
Only use the connection cords that come with the product. When
in doubt, please contact the manufacturer.
Utiliser seulement les cordons d’alimentation fournis avec le
produit. Si vous doutez de leur provenance, contactez le
manufacturier.
WARNING!/ AVERTISSEMENT!
Always ground yourself against electrostatic damage to the
device.
Toujours vérifier votre mise à la terre afin que l’équipement ne
se décharge pas sur vous.
Cover workstations with approved anti-static material. Use a wrist
strap connected to a work surface and properly grounded tools and
equipment.
Use anti-static mats, heel straps, or air ionizer for added protection.
Handle electrostatic-sensitive components, PCB’s and assemblies
by the case or the edge of the board.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting and removing
connectors or test equipment.
Keep the work area free of non-conductive materials, such as
ordinary plastic assembly aids and Styrofoam.
Use filed service tools, such as cutters, screwdrivers, and vacuum
cleaners that are conductive.
Always put drivers and PCB’s component side on anti-static foam.

USER MANUAL PREFACE
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Important Information
Federal Communications Commission Radio Frequency
Interface Statement
This device complies with part 15 FCC rules.
Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class
"B" digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at him own expense.
EC Declaration of Conformity
This equipment is in conformity with the requirement of the following EU
legislations and harmonized standards. Product also complies with the Council
directions.
Electromagnetic Compatibility Directive (2014/30/EU)
EN55024: 2010/ A1: 2015
oIEC61000-4-2: 2009
oIEC61000-4-3: 2006+A1: 2007+A2: 2010
oIEC61000-4-4: 2012
oIEC61000-4-5: 2014
oIEC61000-4-6: 2014
oIEC61000-4-8: 2010
oIEC61000-4-11: 2004
EN55032: 2012/AC:2013
EN61000-3-2:2014
EN61000-3-3:2013
Low Voltage Directive (2014/35/EU)
EN 60950-1:2006/A11:2009/A1:2010/A12:2011/ A2:2013

USER MANUAL ABOUT THIS USER MANUAL
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ABOUT THIS USER MANUAL
This User Manual provides information about using the Winmate® Bar-Type
Panel PC. This User Manual applies to Bar-Type Panel PC W19IB3S-CHA1,
W27IB3S-CHC1, W28IB3S-CHA2 and W38IB3S-CHA1.
The documentation set for the Bar-Type Panel PC with Intel® Celeron® Bay
Trail-M N2930 1.83 GHz provides information for specific user needs, and
includes:
Bar-Type Panel PC User Manual –contains detailed description on how
to use the panel PC, its components and features.
NOTE:
Some pictures in this guide are samples and can differ from actual
product.
Document Revision History
Version
Date
Note
1.0
9-Dec-2016
Initial release
1.1
22-Nov-2017
Add W27IB3S-CHC1

USER MANUAL PREFACE
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INTRODUCTION
This chapter gives you product
overview, describes features and
hardware specification. You will find all
accessories that come with the panel
PC in the packing list. Mechanical
dimensions and drawings included in
this chapter.

USER MANUAL CHAPTER 1 IINTRODUCTION
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CHAPTER 1: INTRODUCTION
Congratulations on purchasing Winmate® Bar-Type Panel PC. Winmate® Bar-
Type Panel PC is a fascinating ultra-wide series. This panel PC is equipped with
an Intel® Celeron® Bay Trail-M N2930 processor and capable of running
demanding signage and multimedia applications.
Depending on different applications, Winmate® Bar-Type can be used in both
horizontal and vertical installation to show different content with one single image
or split screens in different places. Bar-Type can be a perfect choice to replace
traditional LED digital signage for applications where the space is limited such as
public transportation, elevators and other public places.
1.1 Product Features
Winmate® Bar-Type Panel PC features:
Intel® Celeron® Bay Trail-M N2930 1.83 GHz
Windows Operating System
Fanless cooling system and Ultra-low power consumption
Front IP54 Water and Dust proof (with optional glass)
Widescreen stretched design for digital signage in narrow spaces
Public transportation, public advertisement in retail store, information
stands, digital signage in elevators

USER MANUAL CHAPTER 1 IINTRODUCTION
- 14 -
1.2 Package Content
Carefully remove the box and unpack your device. Please check if all the items
listed below are inside your package. If any of these items are missing or
damaged contact us immediately.
Standard factory shipment list:
Bar-Type Panel PC
User Manual
(Hardcopy)
Driver CD
Varies by product
specifications
9152111I101L
IB32: 9171111I101Y
3pin Terminal Block
VESA Mount Screws
Cable: 94EL02X020E0
Connector:604520105004
913511105000

USER MANUAL CHAPTER 1 IINTRODUCTION
- 15 -
1.3 Schematics and Dimensions
This section describes mechanical dimensions of Bar-Type Panel PC. Notice that
this is a simplified drawing and some components are not marked in detail.
Please contact our sales representative if you need further product information.
1.3.1 Schematics and Dimensions 19”
Unit: mm
No
Description
No
Description
①
Power On button
⑤
USB 2.0 x 2
②
Reset Button
⑥
VGA x 1
③
9-36V DC Terminal Block
(Phoenix Type)
⑦
RJ-45 (LAN) x 1
④
RS232

USER MANUAL CHAPTER 1 IINTRODUCTION
- 16 -
1.3.2 Schematics and Dimensions 27.6”
No
Description
No
Description
①
Power On button
⑤
USB 3.0 x 1, USB 2.0 x 1
②
Reset Button
⑥
HDMI 1.4a x 1
③
9-36V DC Terminal Block
(Phoenix Type)
⑦
RJ-45 (LAN) x 2
④
RS232/422/485

USER MANUAL CHAPTER 1 IINTRODUCTION
- 17 -
1.3.3 Schematics and Dimensions 28.6”
Unit: mm
No
Description
No
Description
①
Power On button
⑤
USB 3.0 x 1, USB 2.0 x 1
②
Reset Button
⑥
HDMI 1.4a x 1
③
9-36V DC Terminal Block
(Phoenix Type)
⑦
RJ-45 (LAN) x 2
④
RS232/422/485

USER MANUAL CHAPTER 1 IINTRODUCTION
- 18 -
1.3.4 Schematics and Dimensions 38”
Unit: mm
No
Description
No
Description
①
Power On button
⑤
USB 3.0 x 1, USB 2.0 x 1
②
Reset Button
⑥
HDMI 1.4a x 1
③
9-36V DC Terminal Block
(Phoenix Type)
⑦
RJ-45 (LAN) x 2
④
RS232/422/485

USER MANUAL CHAPTER 1 IINTRODUCTION
- 19 -
1.4 Phycical Buttons and LED Indicators
OSD Panel is located on the rear side of the Panel PC.
Physical Buttons
Icon
Button
Description
Reset
Press to reset the system
Power On/ Off
Press to power on or power off the device
LED Indicators
Icon
LED Indicator
Color
Description
Power LED
Off
The unit is not connected to the
power source
Green
The unit is connected to the
source of power.
HDD LED
Off
Slot is empty; drive is not yet
discovered by the system.
Green
HDD operating normally

USER MANUAL CHAPTER 2 INSTALLATION
20
INSTALLATION
This chapter provides hardware
installation instructions and mounting
guide for all available mounting
options. Pay attention to cautions
and warning to avoid any damages.