Worldline Yomora User manual

OWNER MANUAL
an atos company
••••••
YOMOVA
countertop payments
streamlined innovation

YOMOVA countertop owner manual
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Document information
document title YOMOVA countertop – owner manual
security unrestricted
last modified 16 February 2017
owner Philippe Lesire
author Niels Grundtvig Nielsen
version 2.2
© Worldline 2014, 2016, 2017

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Contents
Introduction............................................................................................................ 1
About the YOMOVA................................................................................................. 1
About this manual..................................................................................................... 1
What is new in this version....................................................................................... 2
Change log............................................................................................................... 2
Terminal and accessories..................................................................................... 3
YOMOVA top view ................................................................................................... 3
YOMOVA side view.................................................................................................. 4
YOMOVA bottom view ............................................................................................. 4
Connector compartment.....................................................................................5
Card compartment ............................................................................................. 5
Installing the YOMOVA countertop...................................................................... 7
Unpacking the YOMOVA..........................................................................................7
Preparing a YOMOVA for operation......................................................................... 7
Selecting a location.................................................................................................. 8
Installing SAM .................................................................................................... 8
Connecting communications cables................................................................. 10
Loading paper ........................................................................................................ 12
Powering up the YOMOVA..................................................................................... 14
Using the YOMOVA countertop.......................................................................... 17
Security recommendations..................................................................................... 17
Reading a chip card ...............................................................................................17
Reading a magstripe card......................................................................................19
Reading a contactless card/device.........................................................................20
Resetting the YOMOVA – Reset button................................................................. 20
Resetting the YOMOVA – restart...........................................................................21
Maintaining the YOMOVA countertop................................................................ 23
Cleaning the YOMOVA .......................................................................................... 23
Cleaning the card readers......................................................................................24
Troubleshooting................................................................................................... 25
Operating your YOMOVA countertop safely ..................................................... 27
Operating conditions ..............................................................................................27
Electrical installations....................................................................................... 28
Power supply.................................................................................................... 28

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Printer and paper ............................................................................................. 28
Opening the terminal........................................................................................28
Servicing .......................................................................................................... 28
Approvals and operating conditions.................................................................. 29
Operating conditions ..............................................................................................29
Decommissioning a YOMOVA............................................................................ 31
Step by step ........................................................................................................... 31

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Figures
Figure 1. YOMOVA top view .......................................................................................... 3
Figure 2. Keypad layout.................................................................................................. 3
Figure 3. YOMOVA side view......................................................................................... 4
Figure 4. YOMOVA – bottom view ................................................................................. 4
Figure 5. Connector compartment.................................................................................. 5
Figure 6. Card compartment...........................................................................................5
Figure 7. Removing card cover ...................................................................................... 8
Figure 8. Opening SAM holder.......................................................................................9
Figure 9. Inserting SAM card and closing holder............................................................9
Figure 10. Opening the connector compartment.......................................................... 10
Figure 11. Fixing cables to terminal.............................................................................. 10
Figure 12. Closing the connector compartment............................................................ 11
Figure 13. Opening paper compartment....................................................................... 12
Figure 14. Inserting paper roll....................................................................................... 12
Figure 15. Closing paper compartment........................................................................13
Figure 16. Tearing off paper......................................................................................... 13
Figure 17. YOMOVA power supplies – European / universal......................................14
Figure 18. Removing connector compartment cover....................................................14
Figure 19. Power input socket – YOMOVA.................................................................. 15
Figure 20. Closing the connector compartment............................................................ 15
Figure 21. Reading a chip card .................................................................................... 18
Figure 22. Reading a magstripe card........................................................................... 19
Figure 23. Reading a smart card with the contactless reader...................................... 20
Figure 24. Reset button on YOMOVA..........................................................................21
Figure 25. Cleaning the card-readers...........................................................................24

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Introduction
This document includes information for the YOMOVA countertop terminal. It is intended as a
resource where distributors canfind the information they need to assemble and translate their own
documentation.
Places where cross-references should be included are identified with [xref]
About the YOMOVA
The YOMOVA is a compact, fully-featured, versatile payment terminal. It is powered by the latest
Worldline dedicated dual-core processor, giving unrivalled performance and security plus the
environmental benefit of intelligent power management features.
The large full-colour display with touch panel enhances the user experience by supporting
optimum interaction. The integrated PIN protection shield around the ergonomic keypad prompts
the cardholder to trust the YOMOVA and makes it easy to use with confidence.
The YOMOVA accepts chip cards and magstripe cards, and interfaces with contactless devices
(cards, smart phones …) through its integrated antenna. It can be integrated with local POS
systems (ECR, tablet …) using local communications – RS 232, Ethernet and USB.
The impressive hardware specificication is completed with a fast and silent integrated printer.
About this manual
This manual contains information for owners of YOMOVA terminals, with sections covering:
•terminal and accessories
•installing the terminal
•powering up the terminal
•using the terminal
•maintaining the terminal
•troubleshooting
•safety information
•technical specifications

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What is new in this version
Version 2.2 contains extra information about fixing cable to the terminal, under Connecting
communications cables, on page 10.
Changes/updates in this version are indicated with a change bar. A change bar for a heading or
title means that everything until the next heading has been changed or updated. Significant
deletions are struck through in grey.
Change log
document release 2.1
New appendix Operating your YOMOVA countertop safely, on page 27.
document release 2.0
Extra information about recommended security checks, in the chapter Installing the
YOMOVA countertop and under Security recommendations, on page 17.

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Terminal and accessories
The YOMOVA countertop is mains powered, and supports RS 232 and USB (device) for local
connectivity. Extra communications options are PSTN and Ethernet.
YOMOVA top view
Figure 2. Keypad layout
Figure 1. YOMOVA top view
1 magstripe-card reader 3 integrated PIN privacy shield against shoulder-surfing
2 chip-card reader 4 integrated NF reader under display
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YOMOVA side view
YOMOVA bottom view
Figure 3. YOMOVA side view
1 Kensington™ lock fixing point
1
Figure 4. YOMOVA – bottom view
1 connector compartment
2 card slot compartment
1
2

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Connector compartment
Card compartment
Figure 5. Connector compartment
1 OM – Ethernet and RS232
2 USB device
3 PSTN
4 power input (mains adaptor)
COM
LINE
Mini USB
1
2
3
4
Figure 6. Card compartment
1 SAM slot 1
2 SAM slot 2
SAM1
SAM2
1
2

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Installing the YOMOVA countertop
You can call upon a technician or a field engineer to help you install your terminal or you can do it
yourself. If you decide to install the terminal yourself, remember the guidelines below.
•if you decide to install the YOMOVA yourself, neither Worldline nor its vendor will bear any
responsibility or cost for malfunctioning, breakdowns or any anomaly that may result from
incorrect manipulation of the terminal
•read the safety recommendations on page 48 before starting to install your YOMOVA.
•if you notice that any part of the YOMOVA does notfit, blocksor shows any other malfunction,
contact your vendor – do not try yourself to repair or alter it in any way.
•use only accessories (power adaptor, cables and so on) provided by your vendor or by an
approved source
Check that installation/maintenance operations are performed by a trusted person. Log all
maintenance operations, including the name of the operator.
In the tampered state, the device displays a warning message and it is not possible to use the
terminal to make a payment. When a warning message is displayed:
1. remove the terminal from service
2. contact the supplier immediately, who may then report the problem to Worldline
3. keep the terminal available for possible forensic investigation
Unpacking the YOMOVA
1. Open the package and check the contents.
The package should contain a YOMOVA and a mains adaptor. If either of these is
missing, contact your vendor immediately.
Your vendor may alsohave included paper for the printer, documentation or accessories.
2. Inspect the package and its contents for damage.
Ifanythingismissingordamaged,contact your shippingcompanyimmediatelyand notify
your vendor.
3. Save the box for repacking or moving your equipment in the future.
4. Check the terminal as described in Security recommendations, on page 17.
Preparing a YOMOVA for operation
1. Make sure the location and operating conditions are suitable
2. Install the SAM or SAMS, if required
3. Connect all required communications cables to the terminal
!

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4. Put a roll of paper in the printer
5. Connect mains adaptor
Selecting a location
Finding a proper location is an important aspect of installing your YOMOVA. You need to balance
comfort and security. Follow the guidelines below to find a location that is convenient for both you
and your customers.
For a YOMOVA, make sure that:
•the keypad and the display are facing the customer
•the terminal is at an appropriate height for the customer, depending on whether they will be
sitting or standing to use it
•there is enough space (typically 10 cm on all sides) around the terminal, so that it is easy to
read a card or tap a contactless device
•direct light sources do not make it difficult to read the display or the keypad
Make sure that customers have the necessary privacy when entering their PIN code. This means
locating the YOMOVA outside the field of vision of cameras, mirrors and so on.
Make sure you have room to open the cover of the printer and replace the paper.
Installing SAM
Some applications also require one or more SAMs to be installed. The SAM slots are located in
the card compartment on the underside of the YOMOVA.
1. Remove the card cover.
Figure 7. Removing card cover
2. Open the SAM holder: slide the latch towards the hinge until you hear a click, then lift the
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holder.
Figure 8. Opening SAM holder
3. Insert the SAM in the holder with the bevel towards the open end of the holder.
Make sure SAM cards are completely inserted.
4. Close the SAM holder or holders.
Figure 9. Inserting SAM card and closing holder
Make sure the bevel fits behind the corner, then slide the latch away from the hinge until
you hear a click.
5. Make sure all SAM holders are closed.
6. Replace the card cover.

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Connecting communications cables
The compartment underneath the YOMOVA gives access to connectors for:
•Ethernet and RS232
•USB device
•PSTN
•power input (mains adaptor)
Special single and combined cables are available to connect the YOMOVA to the power supply,
Ethernet, PSTN, RS232 and/or USB. See the documentation on cables to find the most
appropriate solution.
To connect any of these cables:
1. Open the clips to release the cover of the connector compartment.
2. Lift the cover off the YOMOVA.
Figure 10. Opening the connector compartment
3. Connect cables as required, routing them through the slot at the back of the terminal.
4. Fix the cable to the terminal using the screws provided
Figure 11. Fixing cables to terminal
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5. Replace the cover and press down between the clips until the cover clicks shut.
Figure 12. Closing the connector compartment

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Loading paper
Only use paper approved by Worldline.
This paper can be recognised by the approval seal printed on the back of the paper. If you want to
order paper from your local paper supplier, contact your vendor.
1. Lift the cover to release it, then open it fully.
Do not remove the roller inside the paper compartment.
Figure 13. Opening paper compartment
2. Unroll about 5 centimetres of a new paper roll and insert the roll as shown.
Figure 14. Inserting paper roll
When inserting a paper roll, make sure that:
–the paper is not cracked, wrinkled or sealed
–the paper comes out straight
3. Close the paper cover, and press firmly until you hear a click.

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Figure 15. Closing paper compartment
4. Tear off the leading edge of the paper.
Figure 16. Tearing off paper

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Powering up the YOMOVA
The YOMOVA countertop uses a power adaptor. The power cable from the adaptor connects to
the power input socket in the connector compartment. The terminal powers up as soon as the
mains adaptor is correctly connected.
Figure 17. YOMOVA power supplies – European / universal
Plug the power cable from the adaptor into the power socket in the connector compartment.
Figure 18. Removing connector compartment cover
1. Open the connector compartment.
2. Connect the power cable from the mains adaptor to the power input socket on the YOMOVA.
plug-in adaptor universal
mains-adaptor
2
1