Worldline ingenico Move/5000 User manual

Move/3500 User Guide
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Quick Start Guide
Move/5000
GETTING STARTED
Set up your base unit in a convenient location close to apower
source and an Ethernet socket.
To connect the Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the socket
located on the rear of your base unit.
To connect the base unit to a telephone point, remove the back
panel as shown in the diagram. Connect one end of the
telephone cable to the modem socket on your base unit
CONNECTIVITY
The Move/5000 is a Multi-Comms terminal meaning you can
connect via Ethernet, Mobile Network or WiFi/Bluetooth.
To setup a mobile connection on the terminal, you simply need
to insert the SIM card into the back of the Terminal and reboot
using the dot key and yellow key.
FUNCTION KEYS
Virtual Function Keys: These appear on the Touchscreen interface
when they may be used as shortcuts eg. F1 to print a duplicate
receipt.
Menu key: To enter the application menus press the Menu key from
the idle (READY) screen. Pressing the key again moves to the next
menu (if available).
Correction keys: When entering numbers or letters, the yellow
key deletes one character at a time; while the red key deletes the
entire line (this key also cancels transactions). Confirmation key:
The green key is used to confirm anything that has been typed
into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold the paper feed key.

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BLUETOOTH BASE SETUP
Bluetooth terminals should already be paired with the base unit provided; your terminal can only use
the telephone and Ethernet connections when it is paired to the base unit.
To associate your terminal to a Bluetooth base go to Terminal Control panel by pressing F3 key on the
‘Ready’ screen, then select as follows: ‘Control Panel’, ‘Terminal Settings’, ‘Communication means’,
‘Bluetooth’. Once in Bluetooth configuration select ‘Base’, ‘Association’ and ‘New Base’. Please find
the full process shown below:
WI-FI SETUP
To connect to WiFi, press F3 and then select ‘Control Panel’. Then select ‘Terminal settings’
‘Communication Means’, ‘WiFi’, ‘Scan Networks’, ‘Choose your selected Network’, ‘Enter Password’.
The terminal will connect to the WiFi’and the icon should turn green
Follow the steps shown in the images to choose a network.
The terminal will connect to the WiFi and the icon will turn green

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For security reasons the Wi-Fi network has to comply with the PCI DSS v2 Wireless
Guidance.
The Wi-Fi service will refuse to create profiles for unsecure network (open or WEP networks).
Please note: login via landing pages is not supported (For networks which require login
via web page)
Once all 3 are methods are connected, you will then see them enabled (green) in the bar below
SUPERVISOR PASSWORD
The default supervisor password is 01483.
Please note: The terminal will require you to change this to a new code of your choosing before you
can process any transactions.
THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation
and try again. After three bad reads the terminal will prompt you
to swipe the card.
DO NOT remove the card until instructed to do so by
the terminal.

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CHIP & PIN TRANSACTIONS - SALE
From the idle screen, insert the customer’s card into the card
reader. Enter the sale amount for the transaction and press the
green key. For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed green
key they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for
authorisation, if the transaction is authorised then an “AUTH
CODE” will be shown.
The terminal will print two receipts. The merchant copy
will be printed first, then once you press the green key,
the customer copy will be printed.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press menu, then choose “REFUND”.
Enter the Supervisor password and confirm with green key.
Now insert the customer’s card into the card reader. Enter the
refund amount for the transaction and press green key.
The terminal will now connect to the acquirer for
authorisation, if the refund is authorised then “REFUND
ACCEPTED” will be shown.
The terminal will print the merchant copy which the
customer must sign. Remove the card.
Check the signature on the merchant copy with that on the card. If the
signature is valid then choose “YES”, otherwise choose “NO”.
The terminal will then print the customer copy.

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TRANSACTION RECEIPT –(MERCHANT COPY –CHIP & PIN CARD)
Merchant ID
Transaction
Referencing
Card AID & Label
Card Details
EXP for Expiry Date
STT for Start Date
ISS for Issue Number
Transaction Type
Date &Time
Transaction Number
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S5
SCH ID:12345678901234567
89
WAITER:12345 TABLE:12345
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/20
STT 12/16
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
PLEASE DEBIT MY ACCOUNT
01/01/19 12:11
AUTH CODE: 123ABC
TXN 0004
MERCHANT COPY
PLEASE RETAIN RECEIPT
Terminal ID
Sequence Number
SchemeReferenceID
Card Issuer
Card Number
Entry Method
ICC for Inserted Cards
SWIPEDforSwipedCards
KEYED for Keyed Cards
CONTACTLESS for Contactless Cards
Successful PIN Entry
Auth Code
Please refer to the user guide for other examples of transaction receipts.

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CONTACTLESS - SALE
From the idle screen, enter the sale amount for the transaction
and press the green key. For example enter £12.34 as 1234. If
you make a mistake, press the clear key and re-enter the
amount. The cardholder should present their card/payment
device against the contactless symbol on the terminal display.
The terminal will now print the merchant receipt.
Note: If the customer requests a receipt this must be done before
the next transaction takes place. From the idle screen press the
(F1) key to print a duplicate receipt.
MAIL ORDER TRANSACTIONS - SALE
Press the menu key, then “MAILORDER”. Choose either “REFUND”
or “SALE”. When prompted type in the customer’s card number
and confirm by pressing the green key.
Enter the expiry date, the start date (if required), the issue number
(if required), pressing green key after each entry.
Enter the card security code (CSC), the numbers from the
cardholder’s postcode (e.g. GU7 1LG is 71), and the numbers
from the cardholder’s address (e.g. Flat 1, 28 High Street is 128),
pressing green key after each entry.
If you do not know any of these then you can press green key
without entering anything to bypass the check whenappropriate.
Enter the sale/refund amount and press green key.
The terminal will connect to gain authorisation and will prompt
you to choose “Decline” or “Accept”, the result of the CSC/AVS
check is then shown. The terminal will print off the two receipts.
END OF DAY REPORTS
To access the reports menu press the menu key twice,
then “REPORTS”. Enter the Supervisor password and press green
key.
END OF DAY: One touch function that prints both the “Z REPORT”
and the “BANKING” report. This MUST be done at the end of each
day that you trade.
BANKING: Indicates total value of transactions that have been
processed and shows that the totals have been confirmed by the
acquirer.
X REPORT: Shows the breakdown of transactions in different ways
enabling you to check off against individual receipts and the
“BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that the “Z
REPORT” resets the totals ready for the next day’s trade.

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CHANGING THE PAPER ROLL
Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the printer
cover release as shown. Fully open the printer cover and remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into the
printer compartment. Holding the free end of the paper and the terminal, close the printer cover and push
it firmly until it locks. While your terminal is displaying the idle screen, press and hold the paper feed key
to ensure that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER
TIPS AND ADVICE
REFERALS: If the terminal displays “CALL AUTH CENTRE” or
“PLEASE WAIT” with a telephone number, then you must refer
the transaction and phone for authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays this message then the
cards PIN has been locked by the cardholder. They must contact their
card issuer or use an ATM to unlock the PIN if they know the PIN.
DUPLICATES: To print a duplicate of the last transaction processed
press the menu key three times, then select “DUPLICATE” and
press green key.
Copyright © 2021 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move5000 Tetra terminals –TMS/MATSU software
Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico will not
accept responsibility for any loss, damage or injury that may be incurred as a result of any errors or inaccuracies.
The product is varied to suit requirements and as such some features may vary or be disabled. This document
should be accepted as a guide only to the use of the product.
In the effort for continued improvements in design and quality, products features and information regarding setting
up, installation and use of all Ingenico products is subject to change without prior notice.
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