Yealink One Talk CP960 User manual

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Quick Start Guide
HD IP Conference Phone – CP960
HD IP Conference Phone
CP960
Developed by: BUROSERV Australia
Level 2, 9 Help Street Chatswood NSW 2067. Australia
Version 1.0
QUICK START GUIDE
24 January 2020
Applies to firmware version 73.80.0.1 or later

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Quick Start Guide
HD IP Conference Phone – CP960
Contents
Package Contents ............................................................................................................................................3
Assembling the Phone .....................................................................................................................................3
Startup .............................................................................................................................................................5
Hardware Component Instructions .................................................................................................................5
Using the Touch Screen ...................................................................................................................................6
Control Center and Notification Center ............................................................................................6
Entering and Updating Data..............................................................................................................6
Configuring Your Phone...................................................................................................................................7
Configuring via web user interface ...................................................................................................7
Configuring via phone user interface................................................................................................7
Basic Call Features ...........................................................................................................................................8
Placing a Call .....................................................................................................................................8
Answering a Call ................................................................................................................................8
Ending a Call......................................................................................................................................8
Call Mute and Un-mute.....................................................................................................................8
Call Hold and Resume .......................................................................................................................8
Local Conference...............................................................................................................................8
Call Recording ...................................................................................................................................9
Call Forward ......................................................................................................................................9
Call Transfer ....................................................................................................................................10
Customizing Your Phone................................................................................................................................10
Local Directory ................................................................................................................................10
Call History ......................................................................................................................................11
Volume Adjustment ........................................................................................................................11
Wired Expansion MIC CPE90 .........................................................................................................................11

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Quick Start Guide
HD IP Conference Phone – CP960
PACKAGE CONTENTS
The following items are included in your W56P package:
Note:
•The CPW90 helps you to expand the audio range of the IP phone. For more information, refer to
Yealink CPW90 Quick Start Guide. We recommend that you use the accessories provided or approved
by Yealink. The use of unapproved third-party accessories may result in reduced performance.
ASSEMBLING THE PHONE
1. Connect the power and wired network.
You can also connect to the wireless network after startup. Refer to Wireless Network Connection
mentioned below in Configuring Your Phone for more information.
Note:
•The IP phone should be used with Yealink original PoE adapter (54V/0.56A) only.
The use of the third-party PoE adapter may cause the damage to the phone.
•The cable and wire should be replaced at once if its skin is broken.

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Quick Start Guide
HD IP Conference Phone – CP960
2. Connect the optional Wired Expansion MIC CPE90.
3. Connect the optional PC.
4. Connect the optional external speaker.
5. Connect to optional USB flash drive.

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Quick Start Guide
HD IP Conference Phone – CP960
STARTUP
After the IP phone is connected to the network
and supplied with power, it automatically begins
the initialization process. After startup, the
phone is ready for use. You can configure the
phone via web user interface or phone user
interface.
HARDWARE COMPONENT INSTRUCTIONS

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Quick Start Guide
HD IP Conference Phone – CP960
USING THE TOUCH SCREEN
CONTROL CENTER AND NOTIFICATION CENTER
Swipe down from the top of the screen to enter the control center and the notification center
ENTERING AND UPDATING DATA
To use onscreen keyboard:
1. Tap the input field, the onscreen keyboard displays on the touch screen

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Quick Start Guide
HD IP Conference Phone – CP960
CONFIGURING YOUR PHONE
CONFIGURING VIA WEB USER INTERFACE
Accessing the web user interface:
1. Tap Settings->General to obtain the IP address of the phone.
2. Open a web browser on your computer, enter the IP address into the address bar
(e.g., "htt p:/ /192.168.0.10"or "192.168.0.10"), and then press Enter.
3. Enter the user name (default: admin) and password (default: admin) in the login page and click Confirm.
Network Settings: Click on Network-> Basic->IPv4 Config
You can configure the network settings in the following ways:
DHCP: By default, the phone attempts to contact a DHCP server in your network to obtain its valid network
settings, for example, IP address, subnet mask, gateway address and DNS addr ess.
Static IP Address: If the phone cannot contact a DHCP server for any reason, you need to configure IP address,
subnet mask, gateway address, primary DNS address and secondary DNS address for the phone manually.
PPPoE: If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. Contact
the ITSP for the PPPoE user name and password.
Note:
•The IP phone also supports IPv6, but IPv6 is disabled by default.
•The wrong network settings may result in inaccessibility of your phone and may have an impact on the
network performance. Contact your system administrator for more information.
Account Settings: Click on Account->Register.
Parameters of the account:
Register Status: It shows the register status of the current account.
Line Active: You can select Enabled/Disabled to enable/disable the account.
Label: It is shown on the touch screen to identify the account.
Display Name: It is shown as Caller ID when placing a call.
Register Name: It is an authenticated ID for authentication provided by !TSP (required) .
User Name: It is provided by !TSP for registration (required).
Password: It is provided by !TSP for registration (required) .
Server Host: It is provided by !TSP for registration (required).
Register status icons on the touch screen:
(Green) Registered (Gray) Register Failed (Green and Flashing) Registering
CONFIGURING VIA PHONE USER INTERFACE
Network Settings:
1. Tap Settings->Advanced (default password: admin) ->Network->WAN Port/VLAN/Webserver
Type/802.lx/VPN/LLDP/CDP/NAT to configure the network.
Note:
•Check with your system administrator if any error appears during the registration process or a specific
configuration is required for your registration.

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Quick Start Guide
HD IP Conference Phone – CP960
Wireless Network Connection:
1. Tap Settings from the Home screen.
2. Tap Wi-Fi from the Basic block.
3. Tap the switch button in the Wi-Fi field.
The button turns to green, and the phone will automatically search for available wireless networks in
your area.
4. Tap an available wireless network from the list of networks.
5. If the network is secure, enter its password in the Password field.
6. Tap Connect to connect to the wireless network.
Account Settings:
1. Tap Settings->Advanced (default password: admin) ->Accounts to configure the account.
BASIC CALL FEATURES
PLACING A CALL
You can place a call by manually entering a phone number, or to a contact from Directory or History.
From the Home screen, do one of the following :
•Tap Dial, enter the phone number, and then tap Send.
•Tap Directory/ History, and then tap a desired entry to dial out.
ANSWERING A CALL
Tap Answer.
ENDING A CALL
Tap EndCall.
CALL MUTE AND UN-MUTE
To mute a call:
Tap Mute on the touch screen or tap during a call. The mute key illuminates solid red.
To unmute a call:
Tap Mute on the touch screen or tap again to unmute the call. The mute key LED illuminates solid green.
CALL HOLD AND RESUME
To hold a call:
Tap More->Hold during a call.
To resume a call:
Tap More->Resume or tap (Resume) during a call.
LOCAL CONFERENCE
You can host a five-way conference with up to four parties.
To initiate a conference:
1.Tap during a call.
2.Tap Call multiple members? Click here>>.
3.Enter a phone number, and then tap Add members.
You can also join a held call into a conference, or select a contact from Directory or History.

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Quick Start Guide
HD IP Conference Phone – CP960
4. Repeat the step 3 to join more members.
5. Tap b to call the added members.
The members are added to the conference after answerin g.
To join two calls into conference:
Tap (Merge calls) on Calls screen.
To manage the individual participant:
Tap the avatar of desired parti cipant, do the following:
•Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted
participant.
•Tap Hold/Resume to hold/resume the participant.
•Tap Split to split the participant from the conference.
•Tap Remove to remove the participant from the conference.
•Tap Detail to view the participant information.
CALL RECORDING
You can record audio call s in the phone itself or onto a USB flash drive (if connected).
To record audio calls:
1. Tap during a call or conference.
2. If a USB flash drive is connected, select where to save your recording s.
The record icon changes to , the record duration and a mark flag appear on the touch screen.
3. If you want to make a mark during the recording, tap Mark once, then the LCD screen will show Mark+1,
meaning that there is one mark in this recording .
4.Tap . The recording is saved.
If you end a call or conference during recording, the recordings will be saved automatically when ending the call.
CALL FORWARD
You can forward an incoming call to a contact, or forward all incoming calls to a contact.
To forward an incoming call to a contact:
1. Tap from the Incoming Call screen.
2. Enter the number you want to forward to.
You can also select a contact from Directory or History. The call is forwarded to the contact directly.
3. Tap FWD.
To forward all incoming calls to a contact:
1.Tap Settings from the Home screen.
2.Select Call Forward from the Features block.
3.Select the desired forwarding type:
Always Forward---Incoming calls are forwarded unconditionally.
Busy Forward---Incoming calls are forwarded when the phone is busy.
No Answer Forward---Incoming calls are forwarded if not answered after a period of time.
4. Enter the number you want to forward to in the Forward To field.
5. If you select No Answer Forward, tap the After Ring Time field to select a desired ring time to wait before
forwarding.
6.Tap to accept the change.

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Quick Start Guide
HD IP Conference Phone – CP960
CALL TRANSFER
You can transfer a call in the following ways:
Blind Transfer
1. Tap More->Transfer during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
You can also transfer to a held call, or select a contact from Directory or History to forward to directly.
3. Tap Transfer .
4. Tap Transfer from the prompt box.
Semi-Attended Transfer
1. Tap More->Transfer during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap Transfer.
4. Tap Send from the prompt box.
5. Tap Transfer when you hear the ring-back tone.
Attended Transfer
1. Tap More->Transfer during a call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Tap Transfer.
4. Tap Send from the prompt box.
5. Tap Transfer when the second party answers.
CUSTOMIZING YOUR PHONE
LOCAL DIRECTORY
To add a contact:
1. Tap Directory from the Home screen.
2. Tap .
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
4. Tap to accept the change .
To edit a contact:
1. Tap Directory from the Home screen.
2. Tap after the desired contact.
3. Edit the contact information .
4. Tap to accept the chan ge.
To delete a contact:
1. Tap Directory from the Home screen.
2. Tap after the desired contact and then tap Delete.
3. Tap OK when the touch screen prompts "Delete selected item ?".
Note:
•You can add contacts from call history easily. For more information, refer to Call History.

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Quick Start Guide
HD IP Conference Phone – CP960
CALL HISTORY
1. Tap History from the Home screen.
2. Tap All Local Calls, and then select the desired call history list.
3. Drag up and down to scroll.
4. Tap after the desired entry, and then you can do the following :
•Tap Send to place a call.
•Tap Place on dsskey to assign a speed dial DSS key for the entry.
•Tap Add to add the entry to the local directory.
•Tap Edit before calling to edit the phone number of the entry before placing a call.
•Tap Blacklist to add the entry to the blacklist.
•Tap Delete to delete the entry from the list.
VOLUME ADJUSTMENT
• Tap or on the IP phone during a call to adjust the receiver volume .
• Tap or on the IP phone when the phone is idle or ringing to adjust the ringer volume.
• Tap or to adjust the media volume in the corresponding screen.
WIRED EXPANSION MIC CPE90
To mute a call if you use a wired expansion MIC:
1. Tap on the top of the wired expansion MIC during a call.
The mute key LED on the microphone illuminates solid red.
To un-mute a call:
1. Tap again to unmute the call.

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Quick Start Guide
HD IP Conference Phone – CP960
About us
Founded in 2001, Yealink, a leading provider of VoIP Phone and IP communication solutions, has
been focusing on VoIP products characterized by reliable quality, easy deployment and affordable price
for more than a decade. Today, customers from over 140 countries rely on Yealink as the backbone of
global collaboration to extend the value of network communications.
More about Yealink
Since 2001, Yealink has continued to develop state-of-the art, hi-tech VoIP communication
terminals that include IP video phones, IP phones and USB phones. With a worldwide market in
more than 140 countries, the company has also established a first-class international service network.
Our priorities are quality, functionality, ease-of-use, customer support and competitive pricing. To
provide new solutions for the future in this fast-evolving sector, Yealink’s large, talented and
highly-experienced VoIP R&D team is totally committed to the pursuit of excellence.
To date, we have passed more than 80 interoperability tests and meet certification requirements set by
leading VoIP system and platforms. Yealink works in close partnership with T-Mobile, Telefonica,
Portugal Telecom and other leading telecommunication service providers.