Yealink CP860 SERIES User manual

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into
another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the CP860 IP conference phone, a Yealink’s first IP conference phone
which is exquisitely designed for small and medium-sized conference room, meeting for 10
people below. Users can also benefit from optional expansion microphones for wider reception.
This conference phone provides business telephony features, such as Call Hold, Call Transfer,
Call and Conference Recording, Multicast Paging and five-way Conference over an IP network.
This guide provides everything you need to quickly use your new phone and expansion
microphone. First, verify with your system administrator that the IP network is ready for phone
configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in
this guide before you set up and use the CP860 IP conference phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.10
The following sections are new:
Connecting the Optional Expansion PSTN Box CPN10 on page 15
Entering Data and Editing Fields on page 20
Power Saving on page 23
Key Tone on page 35
Favorite Directory on page 46
Yealink Cloud Account on page 59
Call Park on page 90

User Guide for the CP860 HD IP Conference Phone
vi
Idle Recording on page 102
Using Your Phone with PSTN Account on page 131
Appendix B –Menu Structure on page 157
Appendix C –Unavailable Features for PSTN on page 158
Major updates have occurred to the following sections:
Icon Instructions on page 3
Setup Wizard on page 16
Phone Status on page 17
Language on page 27
Time & Date on page 28
Phone Lock on page 30
Volume on page 32
Local Directory on page 37
Programable Keys on page 53
Dial Plan on page 62
Emergency Number on page 67
Local Conference on page 87
Call and Conference Recording on page 99
Incoming Intercom Calls on page 105
Using SCA Feature on the IP Phone on page 116
Short Message Service (SMS) on page 123
Voice Mail on page 125
Changes for Release 80, Guide Version 80.10
Major updates have occurred to the following sections:
Icon Instructions on page 3
Setup Wizard on page 16

About This Guide
vii
Changes for Release 80, Guide Version 80.5
The following sections are new:
Logo Customization on page 52
Call Completion on page 77
Shared Call Appearance (SCA) on page 113
Bridged Line Appearance (BLA) on page 118
Short Message Service (SMS) on page 123
Major updates have occurred to the following sections:
Backlight on page 26
Time & Date on page 28
Phone Lock on page 30
Ring Tones on page 33
Directory on page 36
Remote Phone Book on page 48
Programable Keys on page 53
Account Registration on page 58
Auto Answer on page 75
Do Not Disturb (DND) on page 81
Call Forward on page 82
Intercom on page 104
Multicast Paging on page 106
Appendix on page 155
Changes for Release 72, Guide Version 72.8
Major updates have occurred to the following section:
Connecting the Optional Expansion Microphone CPE80 on page 12
Changes for Release 72, Guide Version 72.3
Major updates have occurred to the following sections:
Local Directory on page 37
Programable Keys on page 52
Dial Plan on page 62

User Guide for the CP860 HD IP Conference Phone
viii
Conference on page 87
Intercom on page 104
Troubleshooting on page 139

Table of Contents
ix
Table of Contents
About This Guide ......................................................................... v
In This Guide........................................................................................................................... v
Summary of Changes.............................................................................................................. v
Changes for Release 81, Guide Version 81.10 ..................................................................... v
Changes for Release 80, Guide Version 80.10 .................................................................... vi
Changes for Release 80, Guide Version 80.5 ......................................................................vii
Changes for Release 72, Guide Version 72.8 ......................................................................vii
Changes for Release 72, Guide Version 72.3 ......................................................................vii
Table of Contents ....................................................................... ix
Overview ...................................................................................... 1
Hardware Component Instructions......................................................................................... 1
Icon Instructions ..................................................................................................................... 3
LED Instructions...................................................................................................................... 5
User Interfaces........................................................................................................................ 5
Phone User Interface ........................................................................................................... 6
Web User Interface.............................................................................................................. 6
Documentations ..................................................................................................................... 8
Getting Started ............................................................................ 9
Packaging Contents................................................................................................................ 9
Optional Accessories ....................................................................................................... 10
Phone Installation................................................................................................................. 11
Connecting the Network and Power ................................................................................. 11
Connecting the Optional Expansion Microphone CPE80................................................... 12
Connecting the Optional USB Flash Drive ......................................................................... 15
Connecting the Optional Expansion PSTN Box CPN10...................................................... 15
Connecting the Optional PC or Mobile Device.................................................................. 16
Setup Wizard ........................................................................................................................ 16
Phone Status......................................................................................................................... 17
Basic Network Settings ......................................................................................................... 18
Registration .......................................................................................................................... 20
Idle Screen ............................................................................................................................ 20
Entering Data and Editing Fields........................................................................................... 20

User Guide for the CP860 HD IP Conference Phone
x
Customizing Your Phone........................................................... 23
General Settings ................................................................................................................... 23
Power Saving..................................................................................................................... 23
Contrast............................................................................................................................. 26
Backlight............................................................................................................................ 26
Language........................................................................................................................... 27
Time & Date ...................................................................................................................... 28
Administrator Password .................................................................................................... 29
Key As Send....................................................................................................................... 30
Phone Lock........................................................................................................................ 30
Audio Settings ...................................................................................................................... 32
Volume .............................................................................................................................. 32
Ring Tones......................................................................................................................... 33
Key Tone............................................................................................................................ 35
Contact Management........................................................................................................... 35
Directory............................................................................................................................ 36
Local Directory................................................................................................................... 37
Blacklist.............................................................................................................................. 45
Favorite Directory.............................................................................................................. 46
Remote Phone Book.......................................................................................................... 48
Call History Management ..................................................................................................... 49
Viewing History Records.................................................................................................... 49
Placing a Call from History Records .................................................................................. 50
Adding a Contact to the Local Directory/Blacklist............................................................. 50
Deleting History Records................................................................................................... 50
Disabling History Record................................................................................................... 51
Search Source List in Dialing................................................................................................. 51
System Customizations......................................................................................................... 52
Logo Customization .......................................................................................................... 52
Programable Keys.............................................................................................................. 53
Account Registration......................................................................................................... 58
Dial Plan ............................................................................................................................ 62
Emergency Number........................................................................................................... 67
Live Dialpad....................................................................................................................... 68
Hotline............................................................................................................................... 69
Using Your Phone with SIP/Cloud Account.............................. 71
Basic Call Features ................................................................................................................ 71
Placing Calls....................................................................................................................... 72
Answering Calls ................................................................................................................. 73
Ending Calls....................................................................................................................... 74
Redialing Numbers............................................................................................................ 74