Yealink CP860 SERIES User manual

Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2017 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission of
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When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
but not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising
from use of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
Declaration of Conformity
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [email protected].
CE Mark Warning
This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.
Part 15 FCC Rules
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003 Rules.
Class B Digital Device or Peripheral
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of
hazardous substances in electrical and electronic equipment, end users of electrical and electronic
equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose
of WEEE as unsorted municipal waste and have to collect such WEEE separately.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [email protected].

GNU GPL INFORMATION
Yealink CP860 IP conference phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
About This Guide
Thank you for choosing the CP860 IP conference phone, a Yealink’s first IP conference phone
which is exquisitely designed for small and medium-sized conference room, meeting for 10
people below. Users can also benefit from optional expansion microphones for wider reception.
This conference phone provides business telephony features, such as Call Hold, Call Transfer,
Call and Conference Recording, Multicast Paging and five-way Conference over an IP network.
This guide provides everything you need to quickly use your new phone and expansion
microphone. First, verify with your system administrator that the IP network is ready for phone
configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in
this guide before you set up and use the CP860 IP conference phone.
In This Guide
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.10
The following sections are new:
Connecting the Optional Expansion PSTN Box CPN10 on page 15
Entering Data and Editing Fields on page 20
Power Saving on page 23
Key Tone on page 35
Favorite Directory on page 46
Yealink Cloud Account on page 59
Call Park on page 90

User Guide for the CP860 HD IP Conference Phone
vi
Idle Recording on page 102
Using Your Phone with PSTN Account on page 131
Appendix B –Menu Structure on page 157
Appendix C –Unavailable Features for PSTN on page 158
Major updates have occurred to the following sections:
Icon Instructions on page 3
Setup Wizard on page 16
Phone Status on page 17
Language on page 27
Time & Date on page 28
Phone Lock on page 30
Volume on page 32
Local Directory on page 37
Programable Keys on page 53
Dial Plan on page 62
Emergency Number on page 67
Local Conference on page 87
Call and Conference Recording on page 99
Incoming Intercom Calls on page 105
Using SCA Feature on the IP Phone on page 116
Short Message Service (SMS) on page 123
Voice Mail on page 125
Changes for Release 80, Guide Version 80.10
Major updates have occurred to the following sections:
Icon Instructions on page 3
Setup Wizard on page 16

About This Guide
vii
Changes for Release 80, Guide Version 80.5
The following sections are new:
Logo Customization on page 52
Call Completion on page 77
Shared Call Appearance (SCA) on page 113
Bridged Line Appearance (BLA) on page 118
Short Message Service (SMS) on page 123
Major updates have occurred to the following sections:
Backlight on page 26
Time & Date on page 28
Phone Lock on page 30
Ring Tones on page 33
Directory on page 36
Remote Phone Book on page 48
Programable Keys on page 53
Account Registration on page 58
Auto Answer on page 75
Do Not Disturb (DND) on page 81
Call Forward on page 82
Intercom on page 104
Multicast Paging on page 106
Appendix on page 155
Changes for Release 72, Guide Version 72.8
Major updates have occurred to the following section:
Connecting the Optional Expansion Microphone CPE80 on page 12
Changes for Release 72, Guide Version 72.3
Major updates have occurred to the following sections:
Local Directory on page 37
Programable Keys on page 52
Dial Plan on page 62

User Guide for the CP860 HD IP Conference Phone
viii
Conference on page 87
Intercom on page 104
Troubleshooting on page 139

Table of Contents
ix
Table of Contents
About This Guide ......................................................................... v
In This Guide........................................................................................................................... v
Summary of Changes.............................................................................................................. v
Changes for Release 81, Guide Version 81.10 ..................................................................... v
Changes for Release 80, Guide Version 80.10 .................................................................... vi
Changes for Release 80, Guide Version 80.5 ......................................................................vii
Changes for Release 72, Guide Version 72.8 ......................................................................vii
Changes for Release 72, Guide Version 72.3 ......................................................................vii
Table of Contents ....................................................................... ix
Overview ...................................................................................... 1
Hardware Component Instructions......................................................................................... 1
Icon Instructions ..................................................................................................................... 3
LED Instructions...................................................................................................................... 5
User Interfaces........................................................................................................................ 5
Phone User Interface ........................................................................................................... 6
Web User Interface.............................................................................................................. 6
Documentations ..................................................................................................................... 8
Getting Started ............................................................................ 9
Packaging Contents................................................................................................................ 9
Optional Accessories ....................................................................................................... 10
Phone Installation................................................................................................................. 11
Connecting the Network and Power ................................................................................. 11
Connecting the Optional Expansion Microphone CPE80................................................... 12
Connecting the Optional USB Flash Drive ......................................................................... 15
Connecting the Optional Expansion PSTN Box CPN10...................................................... 15
Connecting the Optional PC or Mobile Device.................................................................. 16
Setup Wizard ........................................................................................................................ 16
Phone Status......................................................................................................................... 17
Basic Network Settings ......................................................................................................... 18
Registration .......................................................................................................................... 20
Idle Screen ............................................................................................................................ 20
Entering Data and Editing Fields........................................................................................... 20

User Guide for the CP860 HD IP Conference Phone
x
Customizing Your Phone........................................................... 23
General Settings ................................................................................................................... 23
Power Saving..................................................................................................................... 23
Contrast............................................................................................................................. 26
Backlight............................................................................................................................ 26
Language........................................................................................................................... 27
Time & Date ...................................................................................................................... 28
Administrator Password .................................................................................................... 29
Key As Send....................................................................................................................... 30
Phone Lock........................................................................................................................ 30
Audio Settings ...................................................................................................................... 32
Volume .............................................................................................................................. 32
Ring Tones......................................................................................................................... 33
Key Tone............................................................................................................................ 35
Contact Management........................................................................................................... 35
Directory............................................................................................................................ 36
Local Directory................................................................................................................... 37
Blacklist.............................................................................................................................. 45
Favorite Directory.............................................................................................................. 46
Remote Phone Book.......................................................................................................... 48
Call History Management ..................................................................................................... 49
Viewing History Records.................................................................................................... 49
Placing a Call from History Records .................................................................................. 50
Adding a Contact to the Local Directory/Blacklist............................................................. 50
Deleting History Records................................................................................................... 50
Disabling History Record................................................................................................... 51
Search Source List in Dialing................................................................................................. 51
System Customizations......................................................................................................... 52
Logo Customization .......................................................................................................... 52
Programable Keys.............................................................................................................. 53
Account Registration......................................................................................................... 58
Dial Plan ............................................................................................................................ 62
Emergency Number........................................................................................................... 67
Live Dialpad....................................................................................................................... 68
Hotline............................................................................................................................... 69
Using Your Phone with SIP/Cloud Account.............................. 71
Basic Call Features ................................................................................................................ 71
Placing Calls....................................................................................................................... 72
Answering Calls ................................................................................................................. 73
Ending Calls....................................................................................................................... 74
Redialing Numbers............................................................................................................ 74

Table of Contents
xi
Recent Call In Dialing ........................................................................................................ 74
Auto Answer...................................................................................................................... 75
Auto Redial........................................................................................................................ 76
Call Completion................................................................................................................. 77
ReCall ................................................................................................................................ 78
Call Mute ........................................................................................................................... 78
Call Hold/Resume.............................................................................................................. 80
Do Not Disturb (DND)....................................................................................................... 81
Call Forward....................................................................................................................... 82
Call Transfer....................................................................................................................... 85
Call Waiting ....................................................................................................................... 87
Conference ........................................................................................................................ 87
Call Park............................................................................................................................. 90
Call Pickup......................................................................................................................... 94
Anonymous Call ................................................................................................................ 97
Anonymous Call Rejection................................................................................................. 98
Advanced Phone Features .................................................................................................... 98
Recording Using a USB Flash Drive ................................................................................... 99
Intercom .......................................................................................................................... 104
Multicast Paging.............................................................................................................. 106
Music on Hold ................................................................................................................. 112
Shared Call Appearance (SCA)......................................................................................... 113
Bridged Line Appearance (BLA)....................................................................................... 118
Messages......................................................................................................................... 123
Using PC or Mobile Device with the Conference Phone.................................................. 128
Using Your Phone with PSTN Account ................................... 131
Configuring the PSTN Account........................................................................................... 131
Default Account............................................................................................................... 132
Selecting the Country for PSTN Use ................................................................................... 132
Flash Time ......................................................................................................................... 132
Basic Call Features .............................................................................................................. 133
Placing Calls..................................................................................................................... 133
Answering Calls ............................................................................................................... 134
Ending Calls..................................................................................................................... 135
Redialing Numbers.......................................................................................................... 135
Recent Call In Dialing ...................................................................................................... 135
Auto Answer.................................................................................................................... 135
Auto Redial...................................................................................................................... 136
ReCall .............................................................................................................................. 136
Call Mute ......................................................................................................................... 136
Call Hold/Resume............................................................................................................ 136
Conference ...................................................................................................................... 136
Advanced Phone Features .................................................................................................. 138

User Guide for the CP860 HD IP Conference Phone
xii
Recording Using a USB Flash Drive ................................................................................. 138
Using PC or Mobile Device with the Conference Phone.................................................. 138
Troubleshooting ...................................................................... 139
General Issues..................................................................................................................... 139
Display Issues...................................................................................................................... 139
Password Issues .................................................................................................................. 140
Call Issues ........................................................................................................................... 141
Audio Issues........................................................................................................................ 141
Network Issues ................................................................................................................... 143
Log Issues ........................................................................................................................... 145
Reboot & Upgrade & Reset Issues..................................................................................... 147
Regulatory Notices .................................................................. 151
Service Agreements............................................................................................................ 151
Limitations of Liability......................................................................................................... 151
Safety Instructions .............................................................................................................. 151
Appendix.................................................................................. 155
Appendix A –Time Zones................................................................................................... 155
Appendix B –Menu Structure............................................................................................. 157
Appendix C –Unavailable Features for PSTN ..................................................................... 158
Index ........................................................................................ 159

Overview
1
Overview
This chapter provides the overview of the CP860 IP conference phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The following figure shows the primary hardware component of CP860 IP conference phone:

User Guide for the CP860 HD IP Conference Phone
2
Hardware component instructions of the CP860 IP conference phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Soft Keys
Label automatically to identity their context-sensitive
features.
③
Off-hook Key
Enters the dialing screen, places a call or answers a call.
④
On-hook Key
Ends a call or returns to the idle screen.
⑤
• Scrolls through the displayed information upwards.
• Views call history list when the phone is idle.
⑥
Confirms actions or answers incoming calls.
⑦
• Scrolls through the displayed information downwards.
• Views the directory list when the phone is idle.
⑧
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑨
Redial Key
Redials a previously dialed number.
⑩
Mute Key
Toggles mute feature.
⑪
Volume Key
Adjusts the volume of the speaker, ringer or media.
⑫
Three Internal
Microphones
Provide 10-feet (3-meters) and 360-degree coverage to
transmit sound to other phones.
⑬
LED Indicators
Indicate phone and call statuses.
⑭
Speaker
Provides hands-free (speakerphone) audio output.
⑮
Two MIC Ports
Allow you to connect two expansion microphones to your
phone (optional).
⑯
USB Port
• Allows you to connect a USB flash drive (optional) to your
phone so you can record calls/conferences and play back
recorded files.
• Allows you to connect expansion PSTN box(es) (optional) to
experience calls in PSTN. Up to two cascaded expansion PSTN
boxes can be connected, so you can experience the local
three-way conference conveniently in excellent speech quality
with PSTN.

Overview
3
Item
Description
⑰
PC/Mobile Port
Allows you to connect an optional PC or Mobile Device to
your phone so you can connect the PC or mobile device audio
to your phone.
⑱
Security Slot
Allows you to connect a universal security cable to your
phone so you can lock down your phone. The phone will not
be removed after locked.
The following figure shows the primary hardware component of CPE80 expansion microphone
(optional):
Hardware component instructions of the CPE80 expansion microphone are:
Item
Description
①
Mute Indicator LED
Toggles and indicates mute feature.
②
Microphone
Transmits sound to other phones.
③
MIC Connector
Allows you to connect to the MIC port on the phone.
Icon Instructions
Certain features and icons do not apply to PSTN. Therefore, not all icons listed in the table
below will display when using PSTN only. Please refer to the relevant sections for more
information.
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully (SIP/PSTN account)

User Guide for the CP860 HD IP Conference Phone
4
Icon
Description
Registered successfully (Yealink Cloud account)
Register failed (SIP account)
Registering (SIP account)
Hands-free (speakerphone) mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Call Forward
Forwarded Calls
Missed Calls
Received Calls
Placed Calls
Call and Conference Recording
Idle Recording
USB flash drive/PSTN box is detecting
USB flash drive is detected
PSTN box is detected

Overview
5
Icon
Description
High Definition Voice
LED Instructions
LED indicators on the CP860 IP conference phone and Mute indicator LED on the CPE80
expansion microphone (optional):
LED Status
Description
Solid red
The phone is initializing (This LED status is only
applicable to CP860 IP conference phone).
The call is muted.
Flashing red
The phone is ringing.
Solid green
The phone places a call.
There is an active call on the phone.
Flashing green
The call is placed on hold or is held.
Off
The phone is powered off.
The phone is idle.
User Interfaces
Two ways to customize configurations of your CP860 IP conference phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface, which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone. In addition, you can use the web user interface to access all configuration settings. In
many cases, it is possible to use either the phone user interface and/or the web user interface
interchangeably. However, in some cases, it is only possible to use one or the other interface to
operate the phone and change settings.

User Guide for the CP860 HD IP Conference Phone
6
Phone User Interface
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on customizing your
phone with the available options from the phone user interface, refer to Customizing Your
Phone on page 23.
Note
Web User Interface
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of your
new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
bar of a web browser on your PC. The default administrator user name and password are both
“admin”(case-sensitive).
Note
The options you can use to customize the IP phone via phone user interface and/or via web user
interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Power Saving
x
--Contrast
√
--Backlight
√
--Language
√
--Time & Date
√
--Administrator Password
√
For a better understanding of the menu structure, please refer to Appendix B –Menu Structure
on page 157.
The access to the Advanced settings of the Account or Network via web user interface may be
blocked by the web browser (e.g., Chrome, Firebox) if you have installed “Adblock Plus plugin”.

Overview
7
Options
Phone User Interface
Web User Interface
--Key As Send
√
--Phone Lock
√
-- Audio Settings
--Ring Tones
√
--Key Tone
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Favorite Directory
√
--Remote Phone Book
x
--Call History Management
√
--Search Source List in Dialing
x
--Logo Customization
x
--Programable Keys
x
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
x
--Do Not Disturb (DND)
√
--Call Forward
√
--Call Waiting
√
--Conference
x
--Call Pickup
√
--Anonymous Call
√
--Anonymous Call Rejection
√
Advanced Phone Features
--Call and Conference Recording
√
x
--Idle Recording
√
x
--Intercom
√
√
--Multicast Paging
x
--Music on Hold
x
--SCA (Share Call Appearance)
x
--BLA (Bridge Line Appearance)
x

User Guide for the CP860 HD IP Conference Phone
8
Options
Phone User Interface
Web User Interface
--Messages
√
SIP Account
√
--User Options
--Type
√
--Active Line
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--Server Option
--SIP Server1/2
√
--Register Port
x
--Outbound Status
√
--Outbound Proxy1/2
√
--Fallback Interval
√
--NAT Status
√
Yealink Cloud Account
x
--PIN Code
--PIN Code
√
--Account
--User Name
√
--Password
√
Note
Documentations
The following table shows documentations available for the CP860 IP conference phone.
Name
Contents
Where found
Language
Quick Start Guide
Basic call features and
phone customizations
In the package
English
On the website
Chinese/English
User Guide
Phone/Web user
interface settings
Basic call features and
advanced phone
features
On the website
Chinese/English
Note
The table above lists most of the feature options. Please refer to the relevant sections for more
information.
You can also download the latest documentations online:
http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=34.