Yealink SIP VP-T49G User manual

Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD.
Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of
this publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing
includes translating into another language or format.
When this publication is made available on media, Yealink(Xiamen) Network Technology CO.,
LTD. gives its consent to downloading and printing copies of the content provided in this file only
for private use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be
liable for any damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND
WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network
Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or
consequential damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in
conformity with the essential requirements and other relevant provisions of the CE, FCC.
You can find the CE and FCC information from the label on the back of the IP phone.
Statements of compliance can be obtained by contacting [email protected].
This device is marked with the CE mark in compliance with R&TTE Directive 1999/5/EC.
Any changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to DocsFeedb[email protected]m.

Yealink SIP VP-T49G IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the SIP VP-T49G IP phone, an ultra-elegant gigabit IP phone
which is exquisitely designed to provide business telephony features, such as Call Hold,
Call Transfer, Busy Lamp Field, Call Recording, Multicast Paging and Conference over an
IP network. It also features an enhanced user experience and newly developed
industrial design, with a large touch screen for easy and efficient use.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP VP-T49G IP phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Phone Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following sections are new:
Site Name on page 66
Idle Clock on page 69
Cloud Phone Book on page 109
Yealink Cloud Account on page 144
Network Directory and Network Call Log features are hidden for IP phones in neutral
firmware, which are designed for the BroadWorks environment. Please contact your
system administrator for more information.

User Guide for SIP VP-T49G IP Phone
vi
Direct IP Call on page 162
Major updates have occurred to the following sections:
Icon Instructions on page 15
Web User Interface on page 22
Idle Screen Display on page 34
Using the Phone Keypad and Dial Pad on page 44
Volume on page 78
Ring Tones on page 79
Search Source List in Dialing on page 97
Common Account Registration on page 142
Do Not Disturb (DND) on page 194
Call Forward on page 199
The following section is new:
Shared Call Appearance (SCA)on page 265
Major updates have occurred to the following sections:
Icon Instructions on page 15
Documentations on page 25
Packaging Contents on page 27
Phone Installation on page 29
Entering Data and Editing Fields on page 41
Local Directory on page 82
Blacklist on page 102
Remote Phone Book on page 104
Bluetooth Headset on page 118
Bluetooth-Enabled Mobile Phone on page 124
Call Forward on page 199
Call Transfer on page 209
Voice Mail/Video Voice Mail on page 286
Call Issues on page 295

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 80, Guide Version 80.108 ............................................................ v
Changes for Release 80, Guide Version 80.75 ............................................................. vi
Table of Contents.....................................................................vii
Overview ................................................................................ 13
Hardware Component Instructions.................................................................................. 13
Icon Instructions.................................................................................................................. 15
LED Instructions................................................................................................................... 21
User Interfaces ................................................................................................................... 22
Phone User Interface...................................................................................................... 22
Web User Interface......................................................................................................... 22
Documentations ................................................................................................................. 25
Getting Started....................................................................... 27
Packaging Contents........................................................................................................... 27
Optional Accessories ..................................................................................................... 29
Phone Installation............................................................................................................... 29
Network Connection .......................................................................................................... 32
Connecting to the Wired Network ................................................................................ 33
Connecting to the Wireless Network ............................................................................ 33
Phone Initialization ............................................................................................................. 33
Registration ......................................................................................................................... 34
Touch Screen Display......................................................................................................... 34
Idle Screen Display......................................................................................................... 34
Configuration Screen Display ....................................................................................... 36
Video Call Screen Display ............................................................................................. 37
Video Call Full-Screen Display (Both Far- and Near-Site Videos Exist) .................... 38
Navigating Menus and Fields .......................................................................................... 39
Gestures .............................................................................................................................. 39
Control Center/Notification Center .................................................................................. 40
Entering Data and Editing Fields ..................................................................................... 41
Using the Onscreen Keyboard...................................................................................... 41

User Guide for SIP VP-T49G IP Phone
viii
Using the Phone Keypad and Dial Pad ........................................................................ 44
Phone Status ....................................................................................................................... 46
Basic Network Settings...................................................................................................... 47
Wireless Network Settings ................................................................................................ 50
Connecting to the Wireless Network ............................................................................ 50
Disconnecting the Wireless Network Connection ....................................................... 56
Viewing the Wireless Network Information.................................................................. 57
Managing the Saved Wireless Network...................................................................... 58
Disabling Wi-Fi Feature .................................................................................................. 59
Customizing Your Phone ......................................................... 61
General Settings ................................................................................................................ 61
Wallpaper ........................................................................................................................ 61
Screen Saver ................................................................................................................... 64
Site Name ........................................................................................................................ 66
Backlight .......................................................................................................................... 67
Language......................................................................................................................... 68
Idle Clock ......................................................................................................................... 69
Time & Date ..................................................................................................................... 70
Administrator Password ................................................................................................. 73
Key as Send..................................................................................................................... 74
Phone Lock....................................................................................................................... 75
Audio Settings .................................................................................................................... 78
Volume ............................................................................................................................. 78
Ring Tones ........................................................................................................................ 79
Contact Management....................................................................................................... 82
Local Directory ................................................................................................................ 82
Blacklist .......................................................................................................................... 102
Remote Phone Book..................................................................................................... 104
Mobile Contacts............................................................................................................ 106
Cloud Phone Book ........................................................................................................ 109
Call History Management .............................................................................................. 110
Viewing History Records .............................................................................................. 110
Deleting History Records.............................................................................................. 113
Disabling History Records............................................................................................ 115
System Customizations.................................................................................................... 116
Headset Use.................................................................................................................. 116
Bluetooth Headset ........................................................................................................ 118
Bluetooth-Enabled Mobile Phone ............................................................................... 124
DSS Keys ........................................................................................................................ 131
Account Management ................................................................................................. 142
Dial Plan ......................................................................................................................... 150
Emergency Number...................................................................................................... 155
Live Dialpad .................................................................................................................. 156

Table of Contents
ix
Hotline ............................................................................................................................ 157
Basic Phone Features ............................................................159
Placing Calls ..................................................................................................................... 160
Direct IP Call ..................................................................................................................... 162
Allow IP Call................................................................................................................... 163
IP Direct Auto Answer ................................................................................................... 164
Answering Calls ............................................................................................................... 165
Ending Calls...................................................................................................................... 167
Changing Video Call Settings ........................................................................................ 167
Stopping Transmitting Video during a Call................................................................ 168
Changing the Clarity of Near-Site Video ................................................................... 168
Changing the Video Settings ...................................................................................... 175
Changing the Video Layout during Calls ................................................................... 176
Previewing the Near-Site Video .................................................................................. 181
External Monitor............................................................................................................... 182
Redialing Numbers .......................................................................................................... 185
Recent Call In Dialing ...................................................................................................... 185
Auto Answer ..................................................................................................................... 186
Auto Redial........................................................................................................................ 187
Call Completion ............................................................................................................... 189
Recall ................................................................................................................................. 191
Call Mute........................................................................................................................... 191
Call Hold/Resume............................................................................................................. 192
Do Not Disturb (DND) ...................................................................................................... 194
Call Forward ..................................................................................................................... 199
Static Forwarding.......................................................................................................... 199
Dynamic Forwarding .................................................................................................... 208
Call Transfer ...................................................................................................................... 209
Blind Transfer ................................................................................................................. 209
Semi-Attended Transfer ............................................................................................... 210
Attended Transfer ......................................................................................................... 211
Call Waiting ...................................................................................................................... 212
Conference ....................................................................................................................... 213
Local Conference.......................................................................................................... 213
Network Conference .................................................................................................... 216
Call Park ............................................................................................................................ 217
Call Pickup ........................................................................................................................ 218
Anonymous Call ............................................................................................................... 222
Anonymous Call Rejection .............................................................................................. 223
Capturing Screenshots during a Video Call ................................................................. 225
Viewing the Pictures Stored in Your USB Flash Drive ................................................... 228
Advanced Phone Features....................................................231

User Guide for SIP VP-T49G IP Phone
x
Busy Lamp Field (BLF) ..................................................................................................... 231
Configuring the BLF Feature on the Phone ................................................................ 231
Using BLF Feature on the Phone ................................................................................. 236
BLF List ............................................................................................................................... 238
Call and Conference Recording Using a USB Flash Drive.......................................... 240
Call Recording............................................................................................................... 241
Conference Recording ................................................................................................. 243
Recorded Calls Playback............................................................................................. 243
Storage Space .............................................................................................................. 246
Call Recording Using a Record Key ............................................................................... 247
Hot Desking ...................................................................................................................... 249
Intercom ............................................................................................................................ 251
Outgoing Intercom Calls.............................................................................................. 252
Incoming Intercom Calls .............................................................................................. 252
Using Intercom .............................................................................................................. 254
Multicast Paging............................................................................................................... 255
Sending RTP Stream ..................................................................................................... 255
Receiving RTP Stream................................................................................................... 259
Using Multicast Paging................................................................................................. 260
Music on Hold................................................................................................................... 262
Automatic Call Distribution (ACD).................................................................................. 263
Shared Call Appearance (SCA) .................................................................................... 265
Configuring SCA Feature on the IP Phone ................................................................. 266
Using SCA Feature on the IP Phone............................................................................ 273
Messages.......................................................................................................................... 282
Short Message Service (SMS) .................................................................................... 282
Voice Mail/Video Voice Mail........................................................................................ 286
Message Waiting Indicator (MWI) ............................................................................. 289
Troubleshooting .....................................................................293
General Issues.................................................................................................................. 293
Display Issues ................................................................................................................... 293
Password Issues................................................................................................................ 294
Call Issues ......................................................................................................................... 295
Headset & Handset Issues.............................................................................................. 295
Audio Issues...................................................................................................................... 296
Video Issues ...................................................................................................................... 299
Recording Issues............................................................................................................... 300
Log Issues.......................................................................................................................... 300
Reboot & Upgrade & Reset Issues.................................................................................. 302
Regulatory Notices ................................................................307
Service Agreements ........................................................................................................ 307

Table of Contents
xi
Limitations of Liability ...................................................................................................... 307
Safety Instructions ............................................................................................................ 307
Appendix A - Time Zones......................................................309
Index ......................................................................................311

User Guide for SIP VP-T49G IP Phone
xii

Overview
13
This chapter provides the overview of the SIP VP-T49G IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP VP-T49G IP phone are the touch screen and
the keypad.

User Guide for SIP VP-T49G IP Phone
14
Hardware component instructions of the SIP VP-T49G IP phone are:
Item
Description
①
Power Indicator
LED
Indicates phone power and some feature statuses.
•Receives an incoming call—Fast flashing
•Receives a voice mail or text message—Slow flashing
②
Touch Screen
The screen is touch-sensitive. Tap to select and highlight
screen items.
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call list or second incoming caller information
• Prompt text (for example, ―Save succeeded!‖)
• Time and date
③
MESSAGE Key
• Indicates and accesses voice mails. The key LED
illuminates solid green when one or more voice mails
are waiting at the message center.
•Captures screenshots during a video call.
④
HEADSET Key
Allows you to place and receive calls through an
optionally connected headset. The key LED illuminates
solid green when headset mode is activated.
⑤
MUTE Key
Mutes audio transmission locally during calls and
conferences. The key LED illuminates solid red when the
call is muted.
⑥
VIDEO Key
•Allows you to preview near-site video when the phone
is idle.
•Controls the transmission of video images during calls

Overview
15
Item
Description
and conferences.
⑦
TRANSFER Key
Transfers a call to another party.
⑧
Volume Key
Adjusts the volume of the handset, headset,
speakerphone or ringer.
⑨
Speakerphone Key
Toggles the hands-free speakerphone mode. The key
LED illuminates solid green when the speakerphone
mode is activated.
⑩
REDIAL Key
Redials a previously dialed number.
⑪
HOLD Key
Places a call on hold or resumes a held call.
⑫
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑬
Speaker
Provides hands-free (speakerphone) audio output.
⑭
Hookswitch
•Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
•Laying the handset down on the handset cradle, the
phone disconnects from the line.
⑮
Shutter Switch
Covers and uncovers the camera.
⑯
Camera Indicator
LED
Indicates camera and some feature statuses.
•Receives a video call—Flashing green
•Receives an audio-only call—Solid green
⑰
Camera Lens
Provides near-site video. The better distance between
camera and images you want to capture should be in
the range of 0.35 meters (1 foot) to 2 meters (6 feet).
⑱
HDMI port
Allows you to connect an external monitor (optional) to
your phone and the video image captured from camera
(both near site and far site) will also be shown on the
external monitor during a video call.
⑲
USB2.0 port
Allows you to connect a USB flash drive (optional) to
your phone so you can display pictures on your phone,
capture screenshot, and record and play back calls.
Icons appearing on the touch screen are described in the following table:
Icons
Description
Wired network is unavailable
The private line registers successfully

User Guide for SIP VP-T49G IP Phone
16
Icons
Description
The Yealink Cloud account registers successfully
Register failed
(Flashing)
Registering
The shared line registers successfully
The common account is in a call
The Yealink Cloud account is in a call
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
DND is enabled (common account)
DND is enabled (Yealink Cloud account)
Camera is not detected
Call Hold (video)
Call Hold (audio-only)
Call Forward
Call forward is enabled (common account)

Overview
17
Icons
Description
Call forward is enabled (Yealink Cloud account)
Call Mute
Ringer volume is 0
Phone Lock
Received Calls
Placed Calls
Missed Calls
Forwarded Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Bluetooth mode is on
Bluetooth headset is both paired and connected
Bluetooth-Enabled mobile phone is both paired
and connected
The default caller photo and contact icon
The default mobile caller photo and mobile
contacts icon
The default Cloud caller photo and Cloud
contacts icon
Wi-Fi mode is on
Wi-Fi is connected successfully and the signal
strength is strong

User Guide for SIP VP-T49G IP Phone
18
Icons
Description
Wi-Fi is connected successfully and the signal
strength is high
Wi-Fi is connected successfully and the signal
strength is middle
Wi-Fi is connected successfully and the signal
strength is weak
Wi-Fi fails to connect
The USB flash drive is detected
DSS Key
External monitor is connected
The icons of DSS key appearing on the touch screen are described in the following
table:
Icons
Description
ACD (Log into the ACD system)
ACD (The ACD status is available)
ACD (The ACD status is unavailable)
ACD (Log out of the ACD system)
Voice Mail
Direct Pickup
Group Pickup
Call Park (Park successfully; Call park idle state)
Call Park (Park failed)
Call Park (Call park ringing state)
Intercom
DTMF
Prefix

Overview
19
Icons
Description
Local Group
XML Group
XML Browser
LDAP
Conference
Forward
Transfer
Hold
DND
ReCall
SMS
Record/URL Record
Record/URL Record (Recording starts successfully)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Mobile Line (Bluetooth-Enabled mobile phone is
both paired and connected)

User Guide for SIP VP-T49G IP Phone
20
Icons
Description
Mobile Line (Bluetooth-Enabled mobile phone fails
to connect)
(Flashing)
Mobile Line (Bluetooth-Enabled mobile phone is
connecting)
Icon indicator (associated with BLF/BLF List)
Icons
Description
BLF/BLF list idle state
(Flashing)
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF list failed state
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the
monitoring SCA phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
(for monitoring SCA phone)
The shared line is seized.
(Flashing)
The shared line receives an incoming call.
The shared line is dialing.