Yealink SIP-T29G User manual

Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [email protected].

Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms
and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the SIP-T29G IP Phone, a Gigabit Color IP Phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T29G IP phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following sections are new:
Shared Call Appearance (SCA)on page 149
Bridged Line Appearance (BLA) on page 164
Major updates have occurred to the following sections:
Icon Instructions on page 3
LED Instructions on page 6
Network Directory and Network Call Log features are hidden for IP phones in neutral
firmware version, which are designed for the BroadWorks environment. Please contact
your system administrator for more information.

Table of Contents
vi
Web User Interface on page 9
Call Forward on page 108
The following sections are new:
Short Message Service (SMS) on page 170
Major updates have occurred to the following sections:
Icon Instructions on page 3
Time & Date on page 29
Bluetooth Headset on page 62
Anonymous Call Rejection on page 127
Intercom on page 137
Multicast Paging on page 140
Appendix A - Time Zones on page 193

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 80, Guide Version 80.60 .............................................................. v
Changes for Release 80, Guide Version 80.20 ............................................................. vi
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions.................................................................................................................... 3
LED Instructions..................................................................................................................... 6
User Interfaces ..................................................................................................................... 9
Phone User Interface........................................................................................................ 9
Web User Interface........................................................................................................... 9
Documentations ................................................................................................................. 11
Getting Started....................................................................... 13
Packaging Contents........................................................................................................... 13
Optional Accessories ..................................................................................................... 14
Phone Installation............................................................................................................... 16
Phone Initialization ............................................................................................................. 18
Phone Status ....................................................................................................................... 19
Basic Network Settings...................................................................................................... 20
Registration ......................................................................................................................... 22
Idle Screen.......................................................................................................................... 23
Customizing Your Phone ......................................................... 25
General Settings ................................................................................................................ 25
Wallpaper ........................................................................................................................ 25
Backlight .......................................................................................................................... 26
Contrast............................................................................................................................ 27
Language......................................................................................................................... 28
Time & Date ..................................................................................................................... 29
Administrator Password ................................................................................................. 31
Key as Send..................................................................................................................... 32

User Guide for the SIP-T29G IP Phone
viii
Phone Lock....................................................................................................................... 33
Audio Settings .................................................................................................................... 36
Volume ............................................................................................................................. 36
Ring Tones ........................................................................................................................ 36
Contact Management....................................................................................................... 39
Directory........................................................................................................................... 39
Local Directory ................................................................................................................ 41
Blacklist ............................................................................................................................ 54
Remote Phone Book....................................................................................................... 56
Call History Management ................................................................................................ 58
System Customizations...................................................................................................... 60
Headset Use.................................................................................................................... 60
Bluetooth Headset .......................................................................................................... 62
DSS Keys .......................................................................................................................... 67
Account Management ................................................................................................... 80
Dial Plan ........................................................................................................................... 83
Emergency Number........................................................................................................ 88
Live Dialpad .................................................................................................................... 90
Hotline .............................................................................................................................. 91
Basic Call Features ................................................................. 93
Placing Calls ....................................................................................................................... 93
Answering Calls ................................................................................................................. 96
Ending Calls........................................................................................................................ 97
Redialing Numbers ............................................................................................................ 97
Recent Call In Dialing ........................................................................................................ 97
Auto Answer ....................................................................................................................... 98
Auto Redial.......................................................................................................................... 99
Call Completion ............................................................................................................... 101
ReCall ................................................................................................................................ 102
Call Mute........................................................................................................................... 103
Call Hold/Resume............................................................................................................. 103
Do Not Disturb (DND) ...................................................................................................... 104
Call Forward ..................................................................................................................... 108
Call Transfer ...................................................................................................................... 116
Call Waiting ...................................................................................................................... 118
Conference ....................................................................................................................... 119
Local Conference.......................................................................................................... 119
Network Conference .................................................................................................... 120
Call Park ............................................................................................................................ 121
Call Pickup ........................................................................................................................ 123
Anonymous Call ............................................................................................................... 126
Anonymous Call Rejection .............................................................................................. 127

Table of Contents
ix
Advanced Phone Features....................................................129
Busy Lamp Field (BLF) ..................................................................................................... 129
BLF List ............................................................................................................................... 131
Call Recording .................................................................................................................. 133
Hot Desking ...................................................................................................................... 135
Intercom ............................................................................................................................ 137
Outgoing Intercom Calls.............................................................................................. 137
Incoming Intercom Calls .............................................................................................. 138
Using Intercom .............................................................................................................. 140
Multicast Paging............................................................................................................... 140
Sending RTP Stream ..................................................................................................... 140
Receiving RTP Stream................................................................................................... 143
Using Multicast Paging................................................................................................. 144
Music on Hold................................................................................................................... 146
Automatic Call Distribution (ACD).................................................................................. 147
Shared Call Appearance (SCA) .................................................................................... 149
Configuring SCA Feature on the IP Phone ................................................................. 150
Using SCA Feature on the IP Phone............................................................................ 157
Bridged Line Appearance (BLA) .................................................................................... 164
Configuring BLA Feature on the IP Phone .................................................................. 165
Using BLA Feature on the IP Phone............................................................................. 168
Messages.......................................................................................................................... 170
Short Message Service (SMS) .................................................................................... 170
Voice Mail ...................................................................................................................... 174
Message Waiting Indicator (MWI) ............................................................................. 176
Troubleshooting .....................................................................179
Regulatory Notices ................................................................189
Service Agreements ........................................................................................................ 189
Limitations of Liability ...................................................................................................... 189
Safety Instructions ............................................................................................................ 189
Appendix A - Time Zones......................................................193
Index ......................................................................................195

User Guide for the SIP-T29G IP Phone
x

Overview
1
This chapter provides the overview of the SIP-T29G IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T29G IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T29G IP Phone
2
Hardware component instructions of the SIP-T29G IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller
information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator
LED
Indicates phone power and some feature statuses.
③
Line Keys
Use these keys to activate up to sixteen accounts and
assign various features.
④
Soft Keys
Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
Speakerphone
Key
Toggles the hands-free speakerphone mode.
⑩
RD Key
Redials a previously dialed number.
⑪
MESSAGE Key
Indicates and accesses voice mails.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
MUTE Key
Mutes or un-mutes an active call.
⑭
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑮
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑯
Speaker
Provides ringer and hands-free (speakerphone) audio
output.

Overview
3
Item
Description
⑰
Hookswitch Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on
how to adjust the hookswitch tab, refer to Yealink Wall
Mount Quick Installation Guide for Yealink IP Phones .
⑱
Hookswitch
Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the
line, laying the handset down on the handset cradle,
the phone disconnects from the line.
Icons appearing on the LCD screen are described in the following table:
Icons
Description
Network is unavailable
The private line registers successfully
Register failed
Registering
The shared/bridged line registers successfully
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and lowercase letters input
mode
Voice Mail

User Guide for the SIP-T29G IP Phone
4
Icons
Description
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Ringer volume is 0
Phone Lock
Received Calls
Placed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Bluetooth
Bluetooth headset is both paired and connected
Conference
The contact icon
The default caller photo

Overview
5
The icons of DSS key appearing on the LCD screen are described in the following table:
Icons
Description
ACD
The ACD status is available
The ACD status is unavailable
Log out the ACD system
Directory
Local Group
XML Group
LDAP
BLF
BLF List
BLF/BLF list idle state
BLF/BLF list ringing state
BLF/BLF list hold state
BLF/BLF list calling state
BLF/BLF list failed state
Speed Dial
URL
XML Browser
Multicast Paging
Paging List
Direct Pickup
Group Pickup
Call Park
DTMF
Prefix
Hot Desking
Phone Lock
Call park idle state
Call park ringing state

User Guide for the SIP-T29G IP Phone
6
Icons
Description
Park failed
Park successfully
Record
Voice Mail
Intercom
Transfer
Forward
Conference
Hold
DND
ReCall
SMS
URL Record
Group Listening
Zero Touch
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red (300ms)
The phone is ringing.
Slow flashing red (1s)
The phone receives a voice mail or text message.
Off
The phone is powered off.
The phone is idle.
The phone is busy.
The call is placed on hold or is held.
The call is muted.
Line key LED
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.

Overview
7
Line key LED (configured as a BLF key or BLF List key)
LED Status
Description
Solid green
The monitored user is idle.
Fast flashing red (200ms)
The monitored user receives an incoming call.
Solid red
The monitored user is busy.
The monitored user’s conversation is placed on
hold (This LED status requires server support).
Slow flashing red (1s)
The call is parked against the monitored user’s
phone number.
Off
The monitored user does not exist.

User Guide for the SIP-T29G IP Phone
8
Line key LED (used as a page switch key)
LED Status
Description
Solid red
There is a parked call on the line key of the
non-current page.
Fast flashing green
The line receives an incoming call on the line key of
the non-current page.
Fast flashing red
The monitored user receives an incoming call on
the line key of the non-current page.
Off
The line keys are idle.
Line key LED (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the
monitoring SCA phone indicates the phone is not involved in the SCA call.
LED Status
Description
Off
The shared line is idle.
Fast flashing green
The shared line receives an incoming call.
Solid green (for local SCA
phone)
Solid red (for monitoring
SCA phone)
The shared line is in conversation.
The shared line is dialing.
The shared line is seized.
The shared line conversation is barged in by the
other shared line party.
Slow flashing green (for
local SCA phone)
Slow flashing red (for
monitoring SCA phone)
The shared line conversation is placed on public
hold.
Slow flashing green (for
local SCA phone)
Solid red (for monitoring
SCA phone)
The shared line conversation is placed on private
hold.
For a multi-party call, all the shared line parties
participating in this call place the shared line
conversation on hold.
Line key LED (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring
BLA phone indicates the phone is not involved in the BLA call.
LED Status
Description
Off
The bridged line is idle.
Fast flashing green
The bridged line receives an incoming call.
Solid green (for local BLA
phone)
Solid red (for monitoring BLA
The bridged line is in conversation.
The bridged line is dialing.
The bridged line is seized.

Overview
9
LED Status
Description
phone)
Slow flashing green (for
local BLA phone)
Slow flashing red (for
monitoring BLA phone)
The bridged line conversation is placed on hold.
Note
Two ways to customize configurations of your SIP-T29G IP phone:
The user interface on the IP phone.
The user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced option is only accessible to the administrator, and the default
administrator password is “admin”(case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 25.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone when the
phone is idle. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the
The above introduces the default LED status. The statuses of the power indicator LED and
BLF key are configurable via web user interface. For more information, refer to
Yealink_SIP-T2_Series_T19(P) E2_T4_Series_IP_Phones_Administrator_Guide .

User Guide for the SIP-T29G IP Phone
10
address bar of a web browser on your PC. The default administrator user name and
password are both “admin”(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IP Address
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings
√
--Contrast
√
--Wallpaper
√
--Backlight
√
--Language
√
--Time & Date
√
--Administrator Password
√
--Key as Send
√
--Phone Lock
√
--Ring Tones
√
--Contact Management
--Directory
x
--Local Directory
√
--Blacklist
√
--Remote Phone Book
x
--Call History Management
√
--DSS Keys
√
--Account Registration
√
--Dial Plan
x
--Emergency Number
x
--Live Dialpad
x
--Hotline
√
Basic Call Features
√
--Recent Call In Dialing
x
--Auto Answer
√
--Auto Redial
√
--Call Completion
√
--ReCall
√
--Do Not Disturb (DND)
√
--Call Forward
√