Yealink SIP-T19 E2 T4 Series User manual

Recovery Mode on Yealink IP phones
1
Overview
This guide shows how to use recovery mode to get your phone ready when it fails to start up.
There are two recovery modes:
1. Using TFTP server (not applicable to CP960 IP phones)
2. Using USB flash drive (only applicable to MP54/MP56/MP58/VP59/SIP-T58A/T57W/T54W/
T53W/T53/T48U/T48S/T46U/T46S/T43U/T42U/T42S/T41S/CP920/CP960 IP phones)
Generally, when a Yealink IP phone is powered and connected to the network properly, it will start up
successfully and get ready for you to use. In case, the IP phone is accidentally powered off when
upgrading, the system data in the flash may be damaged and this makes the IP phone fail to start up.
Therefore, we strongly recommend that do not unplug or remove the power when the phone is
updating firmware or configurations.
Getting Started
Before using recovery mode to get the IP phone ready, the following steps are required:
1. Preparing the Firmware and other Resource Files
2. Configuring the HTTP Server, Configuring the TFTP Server or Connecting the USB Flash Drive to the
IP Phone
Preparing the Firmware and other Resource Files
For the firmware and other resource files, you can ask your Yealink reseller.
Different phone models require different resource files to be used for recovery mode. Some just need the
firmware, while others need extra files like “.bin” or “.rfs”in addition to the firmware.
The filename of the firmware used for recovery mode is strictly required. For example, to use recovery
mode on SIP-T46G IP phones, you must rename the firmware file as T46.rom.
For more details about the firmware name and required resource files, refer to the following table:
Phone Model
The Resource Files Required
Description
SIP-T19(P) E2
T19P_E2.rom, T19P_E2.bin, and T19P_E2.rfs
SIP-T21(P) E2
T21P_E2.rom, T21P_E2.bin, and T21P_E2.rfs
SIP-T23P/G
T2x.rom, T2X.bin, and T2X.rfs
SIP-T27G
T27G.rom, T27G.bin, and T27G.rfs
Note: New factory phones
running V86 firmware version no
longer need “.bin” and “.rfs” files.

Recovery Mode on Yealink IP phones
2
Phone Model
The Resource Files Required
Description
SIP-T29G
T29.rom, T29.bin, and T29.rfs
SIP-T33G
T33G.rom and T33G.bin
Note: New factory phones
running V86 firmware version no
longer need the “.bin” file.
SIP-T33P
T33P.rom and T33P.bin
SIP-T31P
T31P.rom and T31P.bin
SIP-T31G
T31G.rom and T31G.bin
SIP-T31
T31.rom and T31.bin
SIP-T30P
T30P.rom and T30P.bin
SIP-T30
T30.rom and T30.bin
SIP-T41P
T41.rom, T4X_SPI.bin, and T4X_SPI.rfs
SIP-T40G
T40G.rom, T40G.bin and T40G.rfs
SIP-T40P
T40.rom, T40.bin and T40.rfs
SIP-T42G
T42.rom, T4X.bin, and T4X.rfs
T42.rom, T42.bin, and T42.rfs (manufactured
before May 10th, 2013)
SIP-T46G
T46.rom, T46.bin, and T46.rfs
SIP-T48G
T48.rom, T48.bin, and T48.rfs
SIP-T42U
T42U.rom, T42U.bin, and T42U.rfs
Note: New factory phones
running V86 firmware version no
longer need these three files.
After entering the recovery mode,
the phone directly starts the
backup system.
SIP-T43U
T43U.rom, T43U.bin, and T43U.rfs
SIP-T46U
T46U.rom, T46U.bin, and T46U.rfs
SIP-T48U
T48U.rom, T48U.bin, and T48U.rfs
SIP-T41S
T41S.rom, T41S.bin, and T41S.rfs
Note: New factory phones
running V86 firmware version no
longer need “.bin” and “.rfs” files.
SIP-T42S
T42S.rom, T42S.bin, and T42S.rfs
SIP-T46S
T46S.rom, T46S.bin, and T46S.rfs
SIP-T48S
T48S.rom, T48S.bin, and T48S.rfs
SIP VP-T49G
T49.rom, T49.bin, and T49.rfs
VP59
VP59.rom, VP59.bin, VP59.rfs
Note: New factory phones
running V86 firmware version no
longer need these three files.
After entering the recovery mode,
the phone directly starts the
backup system.
SIP-T57W
T57W.rom, T57W.bin, and T57W.rfs
SIP-T54W
T54W.rom, T54W.bin, and T54W.rfs
SIP-T53W
T53W.rom, T53W.bin, and T53W.rfs
SIP-T53
T53.rom, T53.bin, and T53.rfs

Recovery Mode on Yealink IP phones
3
Phone Model
The Resource Files Required
Description
SIP-T58A
T58V.rom, T58V.bin, T58V.rfs
Note: New factory phones
running V86 firmware version no
longer need “.bin” and “.rfs” files.
MP54
MP54.rom, MP54.bin
MP56
MP56.rom, MP56.bin
MP58
MP58.rom, MP58.bin
CP860
CP860.rom, CP860.bin and CP860.rfs
CP920
CP920.rom, CP920.bin and CP920.rfs
Note: New factory phones
running V86 firmware version no
longer need “.bin” and “.rfs” files.
CP960
CP960.rom, CP960.bin and CP960.rfs
Note: New factory phones
running V86 firmware version no
longer need “.bin” and “.rfs” files.
VC400
VCS.rom, VCS.bin and VCS.rfs
VC120
VCS.rom, VCS.bin and VCS.rfs
VC110
VC110.rom, VC110.bin and VC110.rfs
Base for
W52P/W56P
W52P.rom, W5X.bin, and W5X.rfs
W60B
W60B.rom, W60B.bin and W60B.rfs
W80DM/W80B
W80B.rom, W80B.bin and W80B.rfs
W90DM/W90B
W90B.rom and W90B.bin
Configuring the HTTP Server
This section shows how to configure a HTTP server for the windows system using the HFS tool. You can
download the HFS software online: http://www.snapfiles.com/get/hfs.html. If there is a HTTP server
installed on your local system, you can skip this section and go to the next.
Procedures
1. Create an HTTP root directory on the local system.
2. Place resource files to this root directory.
3. Double click the hfs.exe to start the application.
The main configuration page is shown as below:

Recovery Mode on Yealink IP phones
4
4. Click Menu in the main page and select the IP address of the PC from IP address.
Configuring the TFTP Server
This section shows how to configure a TFTP server for the windows system using the tftpd32 application.
You can download the tftpd32 application online: http://tftpd32.jounin.net/tftpd32_download.html. If there
is a TFTP server installed on your local system, you can skip this section and go to the next.
Procedures
1. Create a TFTP root directory on the local system.
2. Place resource files to this root directory.
3. Double click the tftpd32.exe to start the application.
4. Click the button to locate the TFTP root directory from the local system.
5. Select the local IP address from the Server interface drop-down menu.

Recovery Mode on Yealink IP phones
5
Take a note of the server IP address (e.g., 10.2.11.123) which is used at the later stage.
Connecting the USB Flash Drive to the IP Phone
This section shows how to connect the USB flash drive to the IP phone. The USB flash drive should be
purchased separately.
This method is only applicable to MP54/MP56/MP58/VP59/SIP-T58A/T57W/T54W/T53W
/T53/T48U/T48S/T46U/T46S/T43U/T42U/T42S/T41S/CP920/CP960 IP phones.
Note
Procedures
1. Place resource files to the USB flash drive.
2. Connect the USB flash drive to the IP phone.
Note
After successfully connecting the USB flash drive, LCD screen prompts “USB device has been
connected successfully!”.
On the CP960 IP phone, you can only connect to the USB port next to the micro USB port to use
the recovery mode.
The file system of the USB flash drive should be FAT32.

Recovery Mode on Yealink IP phones
6
Using Recovery Mode and Runing Backup
System on Yealink IP Phones
This section introduces how to enter recovery mode and run the backup system on Yealink IP phones
step by step.
For Dual System Devices
This section is only applicable to SIP phone series including SIP-T42U, SIP-T43U, SIP-T46U, SIP-T48U,
SIP-T57W, SIP-T54W, SIP-T53W, SIP-T53, SIP-T53C, and VP59.
This feature can only be supported on new factory phones running firmware version 86 or later.
Procedures
1. Long press (Speakerphone key) and reconnect the power adapter to trigger the recovery
mode. Do not release until the recovery mode wizard appears on the phone LCD screen.
2. Press 1 to run the backup system.
Using Recovery Mode on Yealink IP Phones
(HTTP Server)
This section introduces how to perform recovery mode using the HTTP server on Yealink IP phones step
by step.
For SIP Phone Series
This section is only applicable to SIP phone series including SIP-T27G, SIP-T30, SIP-T30P, SIP-T31,
SIP-T31P, SIP-T31G, SIP-T33P, SIP-T33G, SIP-T41S, SIP-T42S, SIP-T46S, SIP-T48S, SIP-T58A,
CP960, and CP920.
This feature can only be supported on new factory phones running firmware version 86 or later.
Procedures

Recovery Mode on Yealink IP phones
7
1. Long press (Speakerphone key) and reconnect the power adapter to trigger the recovery
mode. Do not release until the recovery mode wizard appears on the phone LCD screen.
2. Press 1 to use the HTTP server.
3. Enter the desired values in the IP Address, Netmask, IP Gateway and HTTP Server fields
respectively.
Note
4. Press to complete the recovery mode.
The IP phone will download and upgrade the firmware from the HTTP server. After upgrading, the IP
phone will initialize successfully and get ready for use.
The LCD screen prompts “Initializing…Please Wait” when upgrading successfully.
Note
5. If the IP phone fails to upgrade, the LCD screen will indicate the failure. The user can repeat the
recovery mode procedures to try again.
For CP920 IP phones, you need to press the volume key ( or ) as the left or right
navigation key.
For SIP-T58A IP phones, you need to press / / as up/down/left/right
navigation key.
You need to press (for SIP-T58A phones), (for SIP-T3 IP phones) to complete the
recovery mode since there is no key.
…. Initializing ….
Please Wait
Welcome
IP Address:
Netmask:
IP Gateway:
HTTP Server:
10. 2. 11.124
255.255.255. 0
10. 2. 11.254
http://10.2.11.10
1

Recovery Mode on Yealink IP phones
8
6. Press to verify the current firmware version after upgrading successfully.
Note
Using Recovery Mode on Yealink IP Phones
(TFTP Server)
This section introduces how to perform recovery mode using the TFTP server on Yealink IP phones step
by step.
For SIP Phone Series
This section is only applicable to SIP phone series including MP54, MP56, MP58, VP59, SIP-T58A, SIP
VP-T49G, SIP-T57W, SIP-T54W, SIP-T53W, SIP-T53, SIP-T19P, SIP-T19(P) E2, SIP-T21(P) E2,
SIP-T23P/G, SIP-T27G, SIP-T29G, SIP-T33P/G, SIP-T31P/T31G/T31, SIP-T30P/T30, SIP-T40P/G,
SIP-T41P/S, SIP-T42G/S, SIP-T46G/S, SIP-T48G/S, CP920 and CP860.
The following procedures take the SIP-T46G IP phone for reference.
Procedures
1. Long press (Speakerphone key) and reconnect the power adapter to trigger the recovery
mode. Do not release until the recovery mode wizard appears on the phone LCD screen.
Note
2. Enter the desired values in the IP Address, Netmask, IP Gateway and TFTP Server fields
respectively.
For CP860 and CP920, you need to long press the specified soft key (the second from the left on
the phone) since there is no Speakerphone key. For CP920, press 1 to use the TFTP server.
For MP54, MP56, MP58, VP59, SIP-T58A/T57W/T54W/T53W/T53/T48U/T48S/T46U/T46S/T43U
/T42U/T42S/T41S IP phones, you need to press 1 on the recovery mode selection screen to use
TFTP server. For more information, refer to For MP54/MP56/MP58/VP59/SIP-T58A/T57W/T54W/
T53W/T53/T48U/T48S/T46U/T46S/T43U/T42U/T42S/T41S/CP920 IP Phones.
You need to tap Settings->Status (for SIP-T58A IP phones) or press (for SIP-T3 IP phones)
to verify the current firmware version since there is no key.

Recovery Mode on Yealink IP phones
9
The IP phone must be configured in the same subnet as the TFTP server.
Note
3. Press to complete the recovery mode.
The IP phone will download and upgrade the firmware from the TFTP server. After upgrading, the IP
phone will initialize successfully and get ready for use.
The LCD screen prompts “Initializing…Please Wait” when upgrading successfully.
Note
4. If the IP phone fails to upgrade, the LCD screen will indicate the failure.You need to check and make
sure:
The connectivity between the TFTP server and the IP phone works well.
The resource files are correctly renamed and placed to the TFTP root directory.
Repeat the recovery mode procedures to try again.
The LCD screen prompts “Update Fail…Please reboot” when failing to upgrade:
You need to press (for SIP-T19(P) E2 IP phones), (for SIP VP-T49G IP phones), (for
SIP-T58A/T57W IP phones), (for MP56/MP58/VP59 IP phones), (for MP54 IP phones)
(for SIP-T3 IP phones) to complete the recovery mode since there is no key.
For CP860/CP920 IP phones, you need to press the left or right side of the volume key
( )/( or ) as the left or right navigation key.
For SIP VP-T49G IP phones, you need to press / / / as up/down/left/
right navigation key.
For MP56/MP58/VP59/SIP-T58A/T57W IP phones, you need to press / / as
up/down/left/right navigation key.
For MP54 IP phones, you need to press / / as up/down/left/right
navigation key.
…. Initializing ….
Please Wait
Welcome
IP Address:
Netmask:
IP Gateway:
TFTP Server:
10. 2. 11.124
255.255.255. 0
10. 2. 11.254
10. 2. 11.123

Recovery Mode on Yealink IP phones
10
5. Press to verify the current firmware version after upgrading successfully.
Note
For VCS (Video Conferencing System) Series
The section is only applicable to the VCS series including VC400, VC120, and VC110.
The following procedures take the VC400/VC120 for reference.
Procedures
1. Long press the recessed Reset key (Use the tip of a pin to hold the reset key) and press on the
codec to trigger the recovery mode. Do not release the Reset key until the recovery mode wizard
appears on the display device.
Note
2. Enter the desired values in the IP Address, Netmask, IP Gateway and TFTP Server fields
respectively.
The IP phone must be configured in the same subnet as the TFTP server.
3. Press on the remote control to complete the recovery mode.
The video conferencing system will download and upgrade the firmware from the TFTP server. After
upgrading, the video conferencing system will initialize successfully and get ready for use.
4. Press on the VCP40 phone to verify the current firmware version after upgrading successfully.
You need to press (for SIP-T19(P) E2 IP phones), tap ->Status (for SIP VP-T49G IP
phones), tap Settings->Status (for VP59/SIP-T58A IP phones) or tap Menu->Status (for
SIP-T57W IP phones), (for SIP-T3 IP phones) to verify the current firmware version since
there is no key.
For VC110, you need to long press the Reset key and reconnect the power adapter to trigger the
recovery mode.
IP Address:
Netmask:
IP Gateway:
TFTP Server:
10. 2. 11.124
255.255.255. 0
10. 2. 11.254
10. 2. 11.123
….Update Fail ….
Please reboot
Welcome

Recovery Mode on Yealink IP phones
11
For W52P/W56P/W60B Base
For the W52P/W56P/W60B base, there is no screen to show information for you. The W52P/W56P/W60B
base uses 192.168.0.100 as its default IP address, so you need to configure a static IP address for your
local PC where you have the TFTP server installed.
Procedures
1. Configure the static IP address on your local PC.
It must be configured as below:
2. Click OK twice to save the settings.
3. Long press (for W52P/W56P base) or (for W60B base) and reconnect the power adapter
to trigger the recovery mode. Do not release (for W52P/W56P base) or (for W60B base)
until three LED indicators ( -> -> in turn) are all turned on.
The W52P/W56P/W60B base will download and upgrade the firmware from the TFTP server.
You can view the syslog of the TFTP server to check if the W52P/W56P/W60B base downloads the
firmware successfully as shown below:

Recovery Mode on Yealink IP phones
12
4. After a handset is registered, press (for W52P/W56P base) or (for W60B base) on the
handset to verify the current firmware version.
For W80DM/W80B
For the W80DM/W80B, there is no screen to show information for you. The W80DM/W80B uses
192.168.0.23 as its default IP address, so you need to configure a static IP address for your local PC
where you have the TFTP server installed.
Procedures:
1. Configure the static IP address on your local PC.
It must be configured as below:
2. Click OK twice to save the settings.
3. Long press and reconnect the power adapter to trigger the recovery mode.
The W80DM/W80B will download and upgrade the firmware from the TFTP server.

Recovery Mode on Yealink IP phones
13
You can view the syslog of the TFTP server to check if the W80DM/W80B downloads the firmware
successfully as shown below:
4. Find the current IP address of the device on the DHCP server in the list of registered DHCP clients.
For W90DM/W90B
For the W90DM/W90B, there is no screen to show information for you. The W90DM/W90B uses
192.168.0.23 as its default IP address, so you need to configure a static IP address for your local PC
where you have the TFTP server installed.
Procedures:
1. Configure the static IP address on your local PC.
It must be configured as below:

Recovery Mode on Yealink IP phones
14
2. Click OK twice to save the settings.
3. Long press and reconnect the power adapter to trigger the recovery mode.
The W90DM/W90B will download and upgrade the firmware from the TFTP server.
You can view the syslog of the TFTP server to check if the W90DM/W90B downloads the firmware
successfully as shown below:
4. Find the current IP address of the device on the DHCP server in the list of registered DHCP clients.
Using Recovery Mode on Yealink IP Phones
(USB Flash Drive)
This section introduces how to perform recovery mode using USB flash drive on Yealink IP phones step
by step.
For MP54/MP56/MP58/VP59/SIP-T58A/T57W/T54W/
T53W/T53/T48U/T48S/T46U/T46S/T43U/T42U/T42S/T41
S/CP920 IP Phones
This section is only applicable to SIP phone series including MP54, MP56, MP58, CP920, SIP-T41S,
SIP-T42S, SIP-T42U, SIP-T43U, SIP-T46S, SIP-T46U, SIP-T48S, SIP-T48U, SIP-T53, SIP-T53W,
SIP-T54W, SIP-T57W, SIP-T58A, and VP59.
The following procedures take the SIP-T46S IP phone for reference.

Recovery Mode on Yealink IP phones
15
Procedures
1. Long press (Speakerphone key) and reconnect the power adapter to trigger the recovery
mode. Do not release until the recovery mode selection screen appears on the phone LCD
screen.
Note
2. Press 2 on the phone keypad to use USB flash drive.
The IP phone will read and upgrade the firmware from the USB flash drive.
After upgrading, the IP phone will initialize successfully and get ready for use. The LCD screen
prompts “Initializing…Please wait” when upgrading successfully.
3. If the IP phone fails to upgrade, the LCD screen will indicate the failure. You need to check and make
sure:
The file system of the USB flash drive should be FAT32.
The USB flash drive has been successfully connected to the IP phone.
The resource files are correctly renamed and placed on the USB flash drive.
Repeat the recovery mode procedures to try again.
The LCD screen prompts “Update failed (-1)” when failing to upgrade:
4. Press to verify the current firmware version after upgrading successfully.
Note
….Update failed (-1) ….
For CP920, you need to long press the specified soft key (the second from the left on the phone)
since there is no Speakerphone key.
Press 1 to use the TFTP server. For more information on recovery mode using the TFTP server,
refer to For SIP Phone Series.
Welcome
.... Initializing…Please wait ….
You need to tap Settings->Status (for VP59/SIP-T58A IP phones) or tap Menu->Settings (for
SIP-T57W IP phones) to verify the current firmware version since there is no key.
1. TFTP
2: USB

Recovery Mode on Yealink IP phones
16
For CP960 IP Phones
This section is only applicable to CP960 IP phones.
Procedures:
1. Reconnect the PoE adapter.
2. Long tap the Home touch key when the touch screen prompts “Initializing…” to trigger the recovery
mode.
The IP phone will read and upgrade the firmware from the USB flash drive, and the touch screen
prompts “Firmware Updating”.
When upgrading successfully, the touch screen prompts “Initializing”.
3. If the IP phone fails to upgrade, the LCD screen will indicate the failure. You need to check and make
sure:
The file system of the USB flash drive should be FAT32.
The USB flash drive has been successfully connected to the IP phone.
The resource files are correctly renamed and placed on the USB flash drive.
Repeat the recovery mode procedures to try again.
The LCD screen prompts “Update failed (-1)” when failing to upgrade:
4. Tap Settings->General to verify the current firmware version after upgrading successfully.
….Update failed (-1) ….

Recovery Mode on Yealink IP phones
17
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to [e-mail].