Yealink SIP-T29G User manual

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Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY
Copyright © 2017 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or mechanical,
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When this publication is made available on media, Yealink (Xiamen) Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private use
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arising from use of an illegally modified or altered publication.
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LTD, which are registered legally in China, the United States, EU (European Union) and other countries.
All other trademarks belong to their respective owners. Without Yealink’s express written permission,
recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any
purpose other than personal use.
Warranty
(1) Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO
CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS
OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
(2) Disclaimer
YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
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CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in
connection with the furnishing, performance, or use of this guide.
(3) Limitation of Liability
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in this document for any reason. The information is provided “as is”, and Yealink does not provide any
warranty and is subject to change without notice. All risks other than the reason of use are borne by the
recipient. In no event, even if Yealink has been suggested the occurrence of damages that are direct,
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consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business
profit, business interruption or loss of business information), shall not be liable for these damages.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing,
copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you
are the owner or an authorized user of the device, and (3) you represent and warrant that you have the
right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just
as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.
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accompanying products and/or patents being applied by Yealink.
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opinions and comments to [email protected].
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Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents,
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GNU GPL INFORMATION
Yealink SIP-T29G IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the
license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be
downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
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About This Guide
v
About This Guide
Thank you for choosing the SIP-T29G IP phone, a Gigabit color IP phone which is exquisitely
designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp
Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Packaging Contents in this guide before you set up and use the SIP-T29G IP phone.
See the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.
In This Guide
Topics provided in this guide include:
 Chapter 1 Overview
 Chapter 2 Getting Started
 Chapter 3 Customizing Your Phone
 Chapter 4 Basic Call Features
 Chapter 5 Advanced Phone Features
Summary of Changes
This section describes the changes to this guide for each release and guide version.
Changes for Release 81, Guide Version 81.90
The following sections are new:
 Mobile Contacts on page 77
 Pairing and Connecting the Bluetooth-Enabled Mobile Phone on page 89
 Syncing the Mobile Contacts to the IP Phone on page 91
Major updates have occurred to the following sections:
 Volume on page 57
 Bluetooth on page 87
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Changes for Release 81, Guide Version 81.70
The following section is new:
 Parking a Call/Retrieving a Parked Call to the Monitored User on page 174
Major updates have occurred to the following sections:
 Entering Data and Editing Fields on page 37
 Configuring an Access URL on page 79
 DSS Keys on page 95
 Auto Answer on page 125
 Do Not Disturb (DND) on page 134
 Call Forward on page 139
 Call Park/Retrieve on page 154
 Configuring Visual and Audio Alert for BLF Pickup on page 168
 Receiving RTP Stream on page 194
BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 168.
Changes for Release 81, Guide Version 81.20
Major updates have occurred to the following sections:
 Wallpaper on page 41
 Screen Saver on page 43
Changes for Release 81, Guide Version 81.15
The contents in the following section are removed to Frequently Asked Questions on Yealink IP
Phones :
 Troubleshooting
The following section is new:
 BLF ring type on page 169
Major updates have occurred to the following sections:
 Screen Saver on page 43
 Power Saving on page 45
 Incoming Intercom Calls on page 187
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About This Guide
vii
Changes for Release 81, Guide Version 81.10
The following sections are new:
 Network Connection on page 23
 Wireless Network Settings on page 28
 Screen Saver on page 43
 Power Saving on page 45
 Key Tone on page 60
 Call Mute on page 131
Major updates have occurred to the following sections:
 Icon Instructions on page 3
 Basic Network Settings on page 26
 Language on page 50
 Volume on page 57
 DSS Keys on page 95
 Dial Plan on page 111
 Call Park on page 154
 Call Transfer on page 147
 Busy Lamp Field (BLF) on page 167
 Intercom on page 186
 Call Recording on page 176
 Multicast Paging on page 190
Changes for Release 80, Guide Version 80.95
The following section is new:
 Entering Data and Editing Fields on page 37
Major updates have occurred to the following sections:
 Icon Instructions on page 3
 Optional Accessories on page 18
 Phone Installation on page 20
Changes for Release 80, Guide Version 80.80
Major updates have occurred to the following sections:
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User Guide for the SIP-T29G IP Phone
viii
 Backlight on page 48
 Contrast on page 49
 Bluetooth on page 87
 Ext Keys on page 108
Changes for Release 80, Guide Version 80.60
The following sections are new:
 Shared Call Appearance (SCA) on page 200
 Bridged Line Appearance (BLA) on page 214
Major updates have occurred to the following sections:
 Icon Instructions on page 3
 LED Instructions on page 9
 Web User Interface on page 12
 Call Forward on page 139
Changes for Release 80, Guide Version 80.20
The following section is new:
 Short Message Service (SMS) on page 219
Major updates have occurred to the following sections:
 Icon Instructions on page 3
 Time & Date on page 50
 Bluetooth on page 87
 Anonymous Call Rejection on page 164
 Intercom on page 186
 Multicast Paging on page 190
 Appendix on page 227
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Table of Contents
ix
Table of Contents
About This Guide ........................................................................... v
In This Guide ..............................................................................................................................................................v
Summary of Changes .............................................................................................................................................v
Changes for Release 81, Guide Version 81.90..........................................................................................v
Changes for Release 81, Guide Version 81.70.........................................................................................vi
Changes for Release 81, Guide Version 81.20.........................................................................................vi
Changes for Release 81, Guide Version 81.15.........................................................................................vi
Changes for Release 81, Guide Version 81.10........................................................................................vii
Changes for Release 80, Guide Version 80.95........................................................................................vii
Changes for Release 80, Guide Version 80.80........................................................................................vii
Changes for Release 80, Guide Version 80.60.......................................................................................viii
Changes for Release 80, Guide Version 80.20.......................................................................................viii
Table of Contents..........................................................................ix
Overview .........................................................................................1
Hardware Component Instructions ..................................................................................................................1
Icon Instructions.......................................................................................................................................................3
Feature Status Icons............................................................................................................................................3
Line Key Icons........................................................................................................................................................4
Other Icons.............................................................................................................................................................8
LED Instructions........................................................................................................................................................9
User Interfaces ....................................................................................................................................................... 11
Phone User Interface....................................................................................................................................... 12
Web User Interface........................................................................................................................................... 12
Documentations.................................................................................................................................................... 15
Getting Started.............................................................................17
Packaging Contents ............................................................................................................................................. 17
Optional Accessories....................................................................................................................................... 18
Phone Installation ................................................................................................................................................. 20
Network Connection............................................................................................................................................ 23
Connecting to the Wired Network............................................................................................................. 24
Connecting to the Wireless Network........................................................................................................ 24
Phone Initialization............................................................................................................................................... 24
Phone Status........................................................................................................................................................... 25
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User Guide for the SIP-T29G IP Phone
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Basic Network Settings....................................................................................................................................... 26
Wireless Network Settings ................................................................................................................................ 28
Activating the Wi-Fi Mode............................................................................................................................ 28
Connecting to the Wireless Network........................................................................................................ 29
Viewing the Wireless Network Information ........................................................................................... 32
Managing the Saved Wireless Network................................................................................................... 33
Disconnecting the Wireless Network Connection ............................................................................... 34
Deactivating the Wi-Fi Mode....................................................................................................................... 35
Registration ............................................................................................................................................................. 35
Idle Screen ............................................................................................................................................................... 36
Entering Data and Editing Fields..................................................................................................................... 37
Customizing Your Phone.............................................................41
General Settings .................................................................................................................................................... 41
Wallpaper............................................................................................................................................................. 41
Screen Saver........................................................................................................................................................ 43
Power Saving...................................................................................................................................................... 45
Backlight............................................................................................................................................................... 48
Contrast ................................................................................................................................................................ 49
Language.............................................................................................................................................................. 50
Time & Date........................................................................................................................................................ 50
Administrator Password................................................................................................................................. 52
Key As Send ........................................................................................................................................................ 53
Phone Lock.......................................................................................................................................................... 54
Audio Settings........................................................................................................................................................ 57
Volume.................................................................................................................................................................. 57
Ring Tones........................................................................................................................................................... 58
Key Tone............................................................................................................................................................... 60
Contact Management ......................................................................................................................................... 61
Directory............................................................................................................................................................... 61
Local Directory ................................................................................................................................................... 63
Blacklist ................................................................................................................................................................. 75
Mobile Contacts ................................................................................................................................................ 77
Remote Phone Book........................................................................................................................................ 79
Call History Management.................................................................................................................................. 81
Viewing History Records................................................................................................................................ 81
Placing a Call from History Records .......................................................................................................... 82
Adding a Contact to the Local Directory/Blacklist............................................................................... 82
Deleting History Records............................................................................................................................... 82
Disabling History Record............................................................................................................................... 83
Search Source List in Dialing ............................................................................................................................ 83
System Customizations....................................................................................................................................... 85
Headset Use........................................................................................................................................................ 85
Bluetooth.............................................................................................................................................................. 87
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Table of Contents
xi
DSS Keys............................................................................................................................................................... 95
Account Management ..................................................................................................................................108
Dial Plan..............................................................................................................................................................111
Emergency Number.......................................................................................................................................117
Live Dialpad.......................................................................................................................................................118
Hotline.................................................................................................................................................................118
Basic Call Features......................................................................121
Placing Calls ..........................................................................................................................................................121
Answering Calls....................................................................................................................................................123
Auto Answer .....................................................................................................................................................125
Ending Calls...........................................................................................................................................................126
Redialing Numbers.............................................................................................................................................126
Recent Call In Dialing ........................................................................................................................................126
Auto Redial............................................................................................................................................................128
Call Completion...................................................................................................................................................129
ReCall.......................................................................................................................................................................131
Call Mute ................................................................................................................................................................131
Mute a Call ........................................................................................................................................................132
Muting While Dialing ....................................................................................................................................132
Call Hold/Resume ...............................................................................................................................................133
Do Not Disturb (DND).......................................................................................................................................134
Call Forward ..........................................................................................................................................................139
Static Forwarding............................................................................................................................................139
Dynamic Forwarding .....................................................................................................................................147
Call Transfer...........................................................................................................................................................147
Blind Transfer....................................................................................................................................................148
Semi-attended Transfer................................................................................................................................149
Attended Transfer...........................................................................................................................................150
Call Waiting ...........................................................................................................................................................150
Conference ............................................................................................................................................................151
Local Conference ............................................................................................................................................151
Network Conference......................................................................................................................................153
Call Park/Retrieve................................................................................................................................................154
FAC Mode ..........................................................................................................................................................155
Transfer Mode..................................................................................................................................................158
Call Pickup .............................................................................................................................................................159
Directed Call Pickup.......................................................................................................................................160
Group Call Pickup ...........................................................................................................................................162
Anonymous Call ..................................................................................................................................................163
Anonymous Call Rejection ..............................................................................................................................164
Advanced Phone Features.........................................................167
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Busy Lamp Field (BLF)........................................................................................................................................167
Configuring the BLF Feature on the IP Phone.....................................................................................167
Using BLF Feature on the Phone ..............................................................................................................172
BLF List ....................................................................................................................................................................174
Call Recording ......................................................................................................................................................176
Recording Using a USB Flash Drive .........................................................................................................176
Recording Using a Record Key..................................................................................................................182
Hot Desking ..........................................................................................................................................................185
Intercom .................................................................................................................................................................186
Configuring the Intercom Feature on the IP Phone..........................................................................187
Using Intercom ................................................................................................................................................189
Multicast Paging..................................................................................................................................................190
Sending RTP Stream......................................................................................................................................190
Receiving RTP Stream ...................................................................................................................................194
Using Multicast Paging.................................................................................................................................195
Music on Hold (MoH)........................................................................................................................................197
Automatic Call Distribution (ACD) ...............................................................................................................198
Shared Call Appearance (SCA).......................................................................................................................200
Configuring SCA Feature on the IP Phone ...........................................................................................201
Using SCA Feature on the IP Phone........................................................................................................207
Bridged Line Appearance (BLA).....................................................................................................................214
Configuring BLA Feature on the IP Phone............................................................................................214
Using BLA Feature on the IP Phone.........................................................................................................217
Messages................................................................................................................................................................219
Short Message Service (SMS).....................................................................................................................219
Voice Mail ..........................................................................................................................................................221
Message Waiting Indicator (MWI) ...........................................................................................................223
Appendix.....................................................................................227
Appendix A –Time Zones................................................................................................................................227
Appendix B –Menu Structure........................................................................................................................229
Index ...........................................................................................231
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Overview
1
Overview
This chapter provides the overview of the SIP-T29G IP phone. Topics include:
 Hardware Component Instructions
 Icon Instructions
 LED Instructions
 User Interfaces
 Documentations
If you require additional information or assistance with your new phone, contact your system
administrator.
Hardware Component Instructions
The main hardware components of the SIP-T29G IP phone are the LCD screen and the keypad.
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User Guide for the SIP-T29G IP Phone
2
Hardware component instructions of the SIP-T29G IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status.
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Line Keys
Use these keys to activate up to sixteen accounts and assign
various features.
④
Soft Keys
Label automatically to identify their context-sensitive
features.
⑤
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑥
HEADSET Key
Toggles and indicates the headset mode.
⑦
HOLD Key
Places a call on hold or resumes a held call.
⑧
TRAN Key
Transfers a call to another party.
⑨
Speakerphone Key
Toggles the hands-free (speakerphone) mode.
⑩
RD Key
Redials a previously dialed number.
⑪
MESSAGE Key
Indicates and accesses voice mails.
⑫
CONF Key
Conducts a conference call with multiple other parties.
⑬
MUTE Key
Mutes or un-mutes an active call.
⑭
Volume Key
Adjusts the volume of the handset, headset, speaker, ringer
or media.
⑮
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
⑯
Speaker
Provides hands-free (speakerphone) audio output.
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Overview
3
Item
Description
⑰
Reversible Tab
Secures the handset in the handset cradle when the IP
phone is mounted vertically. For more information on how
to adjust the reversible tab, refer to Yealink Wall Mount
Quick Installation Guide for Yealink IP Phones .
⑱
Hookswitch
• Picking up the handset from the handset cradle, the
hookswitch bounces and the phone connects to the line.
• Laying the handset down on the handset cradle, the phone
disconnects from the line.
Icon Instructions
Feature Status Icons
Icons appearing on the status bar are described in the following table:
Icons
Description
Network is unavailable
Hands-free (speakerphone) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Ringer volume is 0
Phone Lock
Keep Mute
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User Guide for the SIP-T29G IP Phone
4
Icons
Description
Missed Calls
Call Forward
Recording starts successfully (Using a USB
flash drive)
Recording is paused (Using a USB flash
drive)
Bluetooth mode is on
Bluetooth headset is both paired and
connected
Bluetooth-Enabled mobile phone is both
paired and connected
Wi-Fi connection is successful
Wi-Fi connection fails
Line Key Icons
Icons appearing on the line key label are described in the following tables:
Icon indicator (associated with line key features)
Icons
Description
Hold/Public Hold
Private Hold
DND
Voice Mail
SMS
Direct Pickup
Group Pickup
DTMF
Prefix
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Overview
5
Icons
Description
Local Group
XML Group
LDAP
XML Browser
Conference
Forward
Transfer
ReCall
Record
URL Record
Recording starts successfully (Record/URL
Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicator (associated with line)
Icons
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering
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User Guide for the SIP-T29G IP Phone
6
Icons
Description
Register failed
DND is enabled on this line
Call forward is enabled on this line
Icon indicator (associated with call park/retrieve park)
Icons
Description
Call Park (Park successfully; Call park idle
state)
Call Park (Park failed)
Call Park (Call park ringing state)
Retrieve Park
Icon indicator (associated with ACD)
Icon
Description
Logged in the ACD system
The ACD status is available
The ACD state is Wrap up
The ACD status is unavailable
Icon indicator (associated with Intercom)
Icons
Description
Intercom idle state
Intercom ringing state
Intercom talking/callout state
Intercom failed state
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Overview
7
Icon indicator (associated with BLF/BLF List)
Icons
Description
BLF/BLF List idle state
(Flashing)
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF List failed state
Icon indicator (associated with a shared line)
The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA
phone indicates the phone is not involved in the SCA call.
Icon
Description
The shared line is idle.
(for monitoring SCA phone)
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in conversation.
The shared line conversation is placed on
public hold.
(for local SCA phone)
The shared line conversation is placed on
private hold.
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User Guide for the SIP-T29G IP Phone
8
Icon
Description
(for monitoring SCA phone)
The shared line conversation is barged in by
the other shared line party.
For a multi-party call, all the shared line
parties participating in this call place the
shared line conversation on hold.
Icon indicator (associated with a bridged line)
The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA
phone indicates the phone is not involved in the BLA call.
Icon
Description
The bridged line is idle.
(for monitoring BLA phone)
The bridged line is seized.
The bridged line receives an incoming call.
The bridged line is dialing.
The bridged line is in conversation.
The bridged line conversation is placed on
hold.
Other Icons
Icons appearing when accessing features are described in the following tables:
Icon indicator (associated with call recording)
Icons
Description
Recording box is full (Using a record key)
A call cannot be recorded (Using a record key)
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