Yealink T43U User manual

Confidential
TPGBizPhone
Standard T43U IP Phone
User Guide

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Contents
Overview......................................................................................................................................5
Hardware Component Instructions...........................................................................................5
Icon Instructions ......................................................................................................................6
Icons in the Status Bar .........................................................................................................6
Line Key Icons .....................................................................................................................7
LED Instructions ......................................................................................................................7
Power Indicator LED.............................................................................................................7
Line Key LED .......................................................................................................................7
Screens....................................................................................................................................8
Idle Screen ...........................................................................................................................8
Calls Screen.........................................................................................................................8
Entering Characters on T43U ...................................................................................................9
Customising Your Phone ...........................................................................................................10
General Settings ....................................................................................................................10
Backlight............................................................................................................................10
Language ...........................................................................................................................10
Time & Date........................................................................................................................10
Audio Settings .......................................................................................................................11
Volume...............................................................................................................................11
Ring Tone ..........................................................................................................................11
Contact Management .............................................................................................................11
Local Directory...................................................................................................................11
Blacklist .............................................................................................................................14
Call History Management .......................................................................................................15
Call History Icons...............................................................................................................15
Viewing History Records....................................................................................................15
Saving a History Record to Local Directory........................................................................15
Saving a History Record to Blacklist ..................................................................................15
Deleting History Records ...................................................................................................16
Disabling History Record ...................................................................................................16
Basic Call Features ....................................................................................................................17
Placing Calls ..........................................................................................................................17
Redialling a Number...........................................................................................................18
Placing a Call from the Directory........................................................................................18

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Answering Calls.....................................................................................................................19
Answering a Call ................................................................................................................19
Answering when in another call .........................................................................................19
Switching among the Handset, Speakerphone and Headset Modes....................................20
Rejecting Incoming Calls........................................................................................................20
Ending Calls...........................................................................................................................20
Call Mute................................................................................................................................20
Call Hold/Resume...................................................................................................................21
Holding a Call.....................................................................................................................21
Resuming a Held Call.........................................................................................................21
Do Not Disturb (DND) .............................................................................................................22
Deactivating DND ...............................................................................................................22
Call Forward...........................................................................................................................22
Deactivating Call Forward ..................................................................................................23
Call Transfer ..........................................................................................................................23
Blind Transfer ....................................................................................................................23
Semi-Attended/Attended Transfer ......................................................................................23
Three-Way Conference...........................................................................................................24
Holding or Resuming a Conference Call.............................................................................24
Muting or Unmuting a Conference Call...............................................................................24
Ending a Conference Call...................................................................................................24
Voice Mail ..............................................................................................................................24
Listen to Voice Mails ..........................................................................................................24

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Getting Started
Welcome to your TPG BizPhone service!
If this is the first time you are using the TPG BizPhone Standard T43U handset, please first refer to the TPG BizPhone
T43U Quick Startup Guide to assemble and start up your handset.
The BizPhone Quick Startup Guide is available on your BizPhone Resources page: http://bizphone.net.au/resources/
Topic includes:
•Packaging Contents
•Assembling the Phone
•Startup the Phone
•Basic Handset Settings
•Basic Call Features
If you require additional assistance to your new handset, please contact your assigned System Administrator.

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Overview
Hardware Component Instructions
The main hardware of the BizPhone Standard T43U IP phone are the LCD screen and the Keypad.
Hardware component instructions of the BizPhone Standard T43U IP phone are:
Item
Description
Phone Screen
Shows a screen with backlight that enables you to view menus and data.
Power LED Indicator
Indicates call status, message status and system status of the phone.
Line Keys
Accesses your phone lines and features.
HEADSET Key
Toggles the headset on or off. The LED indicator glows green when the headset is
activated.
MUTE Key
Toggles the microphone on or off. The LED indicator glows green when the mute
feature is activated.
MESSAGE Key
Accesses your voice messages.
REDIAL Key
Redials a previously dialled number.
Speakerphone Key
Toggles the speakerphone (hands-free) mode on or off. The LED indicator glows
green when the speakerphone is activated.
Volume Key
Adjust the volume of the handset, headset, speaker.
Keypad Keys
Allow you to enter numbers, letters, and special characters. If a menu item has an
index number, you can use the keypad keys to select the item.
Navigation Keys
•Scroll through information or options displayed on the screen.
•Access History and Directory respectively.
OK Key
Confirms actions or answer incoming calls.
Cancel Key
Cancels actions or rejects incoming calls.

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Soft Keys
Access the function displayed on the screen above the soft keys. The soft keys
change depending on what you are doing at the time.
Speaker
Provides ringer and speakerphone audio output.
Reversible Tab
Secures the handset in the handset cradle when the phone is mounted vertically.
Hookswitch
Connects or disconnects the phone from the phone line. The hookswitch is
automatically activated when a user lifts the handset from the cradle to get a dial
tone.
Icon Instructions
Below are the description of the icons that might appear on the LCD Screen.
Icons in the Status Bar
Icons
Description
Icons
Description
Wired network is unavailable
Ringer volume is 0
Speakerphone (hands-free) mode
Phone Lock
Handset Mode
Missed Calls
Headset Mode
Call Forward
Voice Mail
Recording starts successfully (Using a USB flash
drive)
Auto Answer
Recording is paused (Using a USB flash drive)
Do not Disturb (DND)
Network is unreachable

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Line Key Icons
Icon indicators associated with line
Icons
Description
Icons
Description
The private line is registered
successfully
The shared/bridged line is registered successfully
Register failed
Registering
DND is enabled on this line
Call forward is enabled on this line
LED Instructions
Power Indicator LED
The power LED indicator indicates the call, message and phone’s system status.
LED Status
Description
Solid Red
The phone is initialising.
Fast Flashing Red (0.3S)
The phone is ringing.
Slow Flashing Red (1S)
The phone receives a voicemail.
Solid red for 0.5s and off for 3s alternatively
The phone enters the power-saving mode.
Line Key LED
The Line Key LED indicators are associated with the status of phone lines and features.
Line Key LED associated with the phone line
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast Flashing green
The line receives an incoming call.
Slow Flashing green
The call is placed on hold.
Off
The line is inactive.
Line Key LED configured as a page switch key
LED Status
Description
Solid red
There is a call parked on the line, and the line key is not on the current page.
Fast Flashing green
The line receives an incoming call, and the line key is not on the current page.
Fast Flashing red
The monitored user whose line key is not on the current page receives an
incoming call.

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Off
The line keys are idle.
Screens
Idle Screen
Name
Description
Status Bar
Display the default account, feature status icons. And the time. The status icons are
displayed when features are activated.
Line Key
Display the information associated with the line keys and feature keys on the phone.
Page Icons
The page icons appear only when you assign functionality to line key located in line
key 9-21 on the T43U phones.
Soft Keys
Each soft key label indicates the action for the soft key below the screen.
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to switch
among calls.

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Entering Characters on T43U
On T43U, you can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.
Task
Action
Switch input modes
Press the ABC, abc, Abc, 2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC, abc, 2aB, or Abc mode. Press a keypad key repeatedly to view
the character options and stop when the letter you want to enter is displayed in
the field. Wait one second, and then enter the next letter.
Enter numbers
Select 123 mode, press the corresponding keys.
Enter special characters
Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times
to enter one of the following special characters:
* Key: *.,?!\-()@/:_;+&%=<>￡$¥¤[]{}~^ ¡¿§#”|
# Key: #
In 123 mode, you can press the * key to choose the following special
characters: .*:@[]
Insert space
Select ABC, abc, 2aB, or Abc mode, press the 0 key.
Move cursor
Press or to position the cursor.
Delete one or more characters
Position the cursor to the right of the character, and select the Delete soft key.

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Customising Your Phone
General Settings
Backlight
You can change the brightness of the phone screen during phone activity and inactivity. The brightness automatically
changes after the phone has been idle for a specific time.
You can change the screen backlight and time in the following settings:
Active Level: The brightness level of the phone screen when the phone is active. Digits 1 to 10 represent different
brightness levels. 10 is the brightest level.
Backlight Time: The delay time to change the brightness of the phone screen when the phone is inactive. Backlight
time includes the following settings:
•Always On: Backlight is on permanently.
•Always Off: Backlight is off permanently.
•15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is inactive after the
designated time.
1. Navigate to Menu > Settings > Basic Settings > Display > Backlight.
2. Select the desired level from the Active Level field.
3. Select the desired time from the Backlight Time field.
4. Select Save.
Note: If you have an expansion module attached to your T43U phone, the backlight of the expansion module
connected to your phone will automatically changes to match the backlight intensity settings on your T43U phone.
Language
Your phone supports several languages that you can choose to use on the phone. The default language of the phone
user interface is English.
1. Navigate to Menu > Settings > Basic Settings > Language.
2. Select the desired language.
3. Select Save.
The phone language is changed to the selected one.
Time & Date
You can configure the date and time manually via the phone interface if your phone cannot obtain the time and date
automatically.
1. Navigate to Menu > Settings > Basic Settings > Time & Date > Manual Settings.
2. Edit the date and time.
3. Select Save.
The time and date set on the phone will changed accordingly.

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Audio Settings
You can change the basic audio settings on your phone.
Volume
You can adjust the volume of the ringer, media, and audio during a call.
Press the Volume key .
.
Ring Tone
You can choose a ring tone for all incoming calls.
1. Navigate to Menu > Settings > Basic Settings > Sound > Ring Tones > Common.
2. Select the desired ring tone.
3. Select Save.
Contact Management
Local Directory
You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a
contact.
Local Directory Groups
Add Contact Groups
To organise your contacts and make them easier to find, you can add additional groups in the Local Directory.
1. Select Directory (Dir)or navigate to Menu > Directory > Local Directory.
2. Select Add Group (AddGr).
3. Enter the desired group name.
4. Press Add.
Editing Contact Groups
You can change or add the group’s information.
1. Select Directory (Dir)or navigate to Menu > Directory > Local Directory.
2. Highlight the desired group.
3. Select Option > Detail.
4. Edit the group information.
5. Select Save.

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Deleting Contact Groups
When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All
Contacts list.
1. Select Directory (Dir)or navigate to Menu > Directory > Local Directory.
2. Highlight the desired group.
3. Select Option > Delete.
The phone prompts you to delete the group or not.
4. Select OK.
Local Directory Contacts
Adding Contacts
When you add a contact to your Local Directory, you can choose how much information you want to enter for your
contact. You are required to enter a contact name at least for each new contact.
1. Select Directory (Dir)or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Select Add.
4. Enter your contact’s information.
5. Select the desired account from the Account field.
Viewing Contacts
You can view the local contacts from the Local Directory on your phone.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
The contact names are displayed in alphabetical order.
Editing Contacts
You can update your contact’s information.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Detail.
4. Edit the contact information.
5. Select Save.

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Deleting a Contact
You can delete any contact from the Local Directory.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Delete.
The phone prompts you to delete the contact or not.
4. Select OK.
Deleting all Contacts
You can delete all contacts from the Local Directory.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Select Option > Delete All.
The phone prompts you to delete all contacts or not.
4. Select OK.
Moving a Local Directory Contact to Blacklist
You can move a contact in the Local Directory to blacklist. Incoming calls from this contact will be rejected
automatically.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact, and select Option > Add to Blacklist.
The phone prompts you to move the blacklist or not.
4. Select OK.
Searching for Contacts
In the Local Directory, you can enter search criteria to find your desired contact quickly.
1. Select Directory or navigate to Menu > Directory > Local Directory.
2. Select Search.
3. Enter your search criteria in the search field.

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Blacklist
Incoming calls from the Blacklist are rejected automatically. You can store up to 30 contacts in the blacklist to block
unwanted callers.
Adding a Blacklist Contact
You can add a blacklist contact on the phone to prevent someone from calling you.
1. Navigate to Menu > Directory > Blacklist.
2. Select Add.
3. Enter the blacklist contact’s information.
4. Select Save or Add.
Viewing Blacklist Contacts
You can view the blacklist contacts from the Blacklist on your phone.
Navigate to Menu > Directory > Blacklist.
Editing a Blacklist Contact
You can update your blacklist contact’s information.
1. Navigate to Menu > Directory > Blacklist.
2. Highlight the desired blacklist contact, and select Option > Detail.
3. Select Save.
Deleting a Blacklist Contact
If you want to answer a call from a specific contact, you need to remove it from the Blacklist.
1. Navigate to Menu > Directory > Blacklist.
2. Select the desired blacklist contact.
3. Select Option > Delete.
The phone prompts you to delete the contact or not.
4. Select OK.
Deleting all Blacklist Contacts
You can delete all contacts from the Blacklist when you are ready to answer calls from them again.
1. Navigate to Menu > Directory > Blacklist.
2. Select Option > Delete All.
The phone prompts you to delete the contacts or not.
3. Select OK.

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Moving a Blacklist Contact to the Local Directory
You can move a blacklist contact to a Local Directory. Incoming calls from this contact will not be rejected
automatically.
1. Navigate to Menu > Directory > Blacklist.
2. Highlight the desired contact, and then select Option.
3. Select Add to Contacts.
4. Select OK or Save.
Call History Management
Call History Icons
Each icon in the Call History indicates the corresponding call history status.
Icons
Description
Icons
Description
Received Call
Missed Call
Placed Call
Forwarded Call
Viewing History Records
The history record saves the call information such as the caller’s name and number, local time and call duration.
1. Press History or navigate to Menu > History.
2. Select the desired list.
3. Select the desired entry.
4. Select Option > Detail.
Saving a History Record to Local Directory
To identify someone’s call the next time, you can save a history record to the Local Directory.
1. Press History or navigate to Menu > History.
2. Highlight the desired entry, and select Option > Add to Contacts.
3. Edit the contact information.
4. Select Save.
Saving a History Record to Blacklist
You can prevent someone from calling you again by saving a history record to Blacklist.
1. Press History or navigate to Menu > History.
2. Select the desired list.
3. Highlight the desired entry, and select Option > Add to Blacklist.
4. Edit the contact information.
5. Select Save.

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Deleting History Records
Deleting a Call Record
You can delete any call record from the call history list.
1. Press History or navigate to Menu > History.
2. Select the desired list.
3. Highlight the desired entry, and select Delete.
The phone prompts you to delete the record or not.
4. Tap OK.
Deleting all Call Records
If you disable history record, you cannot save any call log on the phone.
1. Press History or navigate to Menu > History.
2. Select the desired list.
3. Select Option > Delete All.
The phone prompts you to delete all the records or not.
4. Select OK.
Disabling History Record
If you disable history record, you cannot save any call log on the phone.
1. Navigate to Menu > Features > History Settings.
2. Select Disabled or Off from the History Record field.
3. Select Save.

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Basic Call Features
Placing Calls
You can user your phone to place calls in many ways easily.
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously place calls or contacts in
your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
1. Do one of the following:
•Start typing a phone number.
•Select the desired line key.
•Pick up the handset, press the Speakerphone key or the HEADSET key.
2. Enter a number or highlight a contact.
3. Select Send.
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.
1. Do one of the following:
•Select a line key. The active call is placed on hold.
•Press the HOLD key or select Hold to place the original call on hold.
Select New Call (NewCall).
2. Enter the desired number or select a contact.
3. Select Send.
Placing a Call with a Speed Dial Key
You can quickly dial a number by using a Speed Dial Key.
1. Navigate to Menu > Features > Dsskey.
2. Select the desired line key.
3. Select SpeedDial from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
•Enter the contact number you want to dial out directly in the Value field.
You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The
contact number and the DtMF sequence are separated by commas. One comma stands for 500 miliseconds.
For example, 1234,, 123# means the phone dials out the number 1234 first, after the call is set up for 1
second, it sends the DTMF sequence 123# to the remote party.
•Select Directory and select the desired contact from the Directory list.
6. Select Save.

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When the phone is idle, you can press the Speed Dial key to call a contact quickly.
Placing a Call Back to the Last Incoming Number
You can redial the last incoming number quickly by using a ReCall key.
1. Navigate to Menu > Features > Dsskey.
2. Select the desired line key.
3. Select Key Event from the Type field.
4. Select Recall from the Key Type field.
5. Select Save.
When the phone is idle, press the ReCall key to quickly redial the last incoming number.
Redialling a Number
The phone keeps a record of all the placed calls. You can call the contact you recently called.
1. Press the REDIAL key.
A record of Placed Calls is displayed on the phone screen.
2. Highlight the desired record, select Send.
Placing a Call from the Call History
You can place calls to contacts from the History list, which contains the calls that were recently place, answered,
missed, or forwarded.
1. Press History or navigate to Menu > History.
The phone screen displays all call records.
2. Select the desired call list.
3. Highlight a contact and select Send.
Placing a Call from the Directory
You can place a call to a contact directly from your directory.
1. Select Directory (Dir) or navigate to Menu > Directory > Local Directory.
2. Select the desired contact group or All Contacts.
3. Highlight the desired contact and select Send.
If the selected contact has multiple numbers, highlighted the desired number, and select Send

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Answering Calls
Answering a Call
When you receive an incoming call, the phone rings and the screen displays the information of the incoming call. You
can choose to answer the incoming call.
Do one of the following:
•Pick up the handset.
•Press the Speakerphone key .
•Press the HEADSET key.
•Press Answer or the line key that has the flashing green LED indicator.
The call is answered in the speakerphone (hands-free) mode by default.
Answering when in another call
You can answer a call when there is already an active call on your phone.
When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming
call information is displayed.
Select Answer.
The active call is placed on hold, and the incoming call becomes active.
Note: You can disable the call waiting feature to reject the incoming call automatically during a call.
Disabling Call Waiting
If the Call Waiting feature is disabled, when there is already a call, the new incoming call will be rejected automatically.
1. Navigate to Menu > Features > Call Waiting.
2. Select Disabled or Off from the Call Waiting field.
3. Select Save.

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Switching among the Handset, Speakerphone and Headset Modes
You can select the desired mode before placing a call or can alternate among Speakerphone, headset, and handset
modes during a call.
When using the speakerphone or the headset, the LED indicator glows green.
During the call, pick up the handset, press the Speakerphone key , or press the HEADSET key.
For example, if you are using the handset, press the HEADSET key to switch to the heaset, or press the
Speakerphone key to switch to the speakerphone.
Rejecting Incoming Calls
You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the received
Calls list in your History list.
Select Reject.
Ending Calls
Do one of the following:
•If you are using the handset, press the Cancel key, End Call (EndCall) or hand up the handset.
•If you are using the headset, press the Cancel key or End Call (EndCall).
•If you are using the speakerphone, press the Cancel key, Speakerphone key or End Call (EndCall).
Call Mute
You can mute or unmute the microphone of the active audio device during an active call. When you activate the mute
the call, you can hear the other party, but they cannot hear you.
1. Press the MUTE key during a call.
The mute key LED glows red.
2. Press the MUTE key again to unmute the call.
The mute key LED goes out.