Yealink MP58 User manual

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| Contents | ii
Contents
About This Guide........................................................................................ 7
Related Documentations..................................................................................................................... 7
Getting Started.............................................................................................7
T58A and T56A Hardwares................................................................................................................ 7
MP56 Hardware...................................................................................................................................9
MP58/MP58-WH Hardware............................................................................................................... 10
BTH58 Hardware...............................................................................................................................12
Power LED Indicator of the Phone................................................................................................... 12
Power LED Indicator of the BTH58...................................................................................................13
Accessing Screens on Yealink Teams Phones................................................................................. 13
Home Screen..........................................................................................................................13
Accessing the Calls Screen................................................................................................... 14
Accessing the Calendar Screen.............................................................................................15
Accessing the Voicemail Screen............................................................................................ 15
Accessing the People Screen................................................................................................ 17
Entering Data and Editing Fields...................................................................................................... 17
Using the On-screen Keyboard.............................................................................................. 17
Using the On-screen Dial Pad............................................................................................... 18
Using the Phone Keypad........................................................................................................19
Signing into Microsoft Teams and Locking Your Phone....................... 19
Signing into Your Device................................................................................................................... 19
Signing into Microsoft Teams on Your Device........................................................................20
Signing into Microsoft Teams via Web Sign-in.......................................................................20
Signing out of Your Device................................................................................................................21
Phone Lock........................................................................................................................................21
Creating a Lock PIN............................................................................................................... 22
Enabling Phone Lock..............................................................................................................22
Setting the Idle Timeout for Phone Lock................................................................................22
Unlocking Your Phone............................................................................................................ 22
Changing Your Lock PIN.......................................................................................................23
Disabling Phone Lock.............................................................................................................23
Using a Teams Phone as a Common Area Phone...........................................................................23
Signing into a CAP/Meeting Account..................................................................................... 24
Signing out of a Common Area Phone..................................................................................25
Signing into a Teams Phone as a Guest User................................................................................. 26
Signing in as a Guest User....................................................................................................26
Signing out of the Guest User............................................................................................... 26
Changing Your Presence Status.............................................................. 26
Contacts......................................................................................................27
Managing Contact Groups................................................................................................................ 27
View All Contact Groups........................................................................................................ 27
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Creating New Groups............................................................................................................. 28
Editing Contact Group Name................................................................................................. 28
Deleting Contact Groups........................................................................................................ 28
Managing Contacts............................................................................................................................29
Adding Contacts from Directory............................................................................................. 29
Adding Contacts to a Specific Group.....................................................................................29
Removing Contacts from Group.............................................................................................30
Favorites..................................................................................................... 30
Adding Favorites................................................................................................................................ 30
Removing Favorites........................................................................................................................... 31
Managing Delegates.................................................................................. 31
Adding a Delegate from Settings......................................................................................................31
Forwarding All Incoming Calls to Delegates..................................................................................... 32
Forwarding Incoming Calls to Delegates if Unanswered.................................................................. 32
Synchronizing Incoming Calls to Delegates......................................................................................32
Boss/Admin Delegate Call Feature..........................................................32
Call on behalf of................................................................................................................................33
Boss's Call Status............................................................................................................................. 33
Operating Calls.......................................................................................... 34
Switching among the Handset, Speakerphone and Headset Modes................................................34
Placing Calls......................................................................................................................................34
Calling Contacts......................................................................................................................35
Dialing the Number.................................................................................................................35
Placing Multiple Calls............................................................................................................. 35
Placing a Call from Call History............................................................................................. 35
Redialing a Number................................................................................................................35
Placing a Call from Voicemail................................................................................................ 36
Placing an Emergency Call from a Locked Phone................................................................ 36
Auto Dial for Extension Dialing...............................................................................................36
Answering Calls................................................................................................................................. 36
Answering a Call.....................................................................................................................36
Answering a Call When in a Call........................................................................................... 36
Call Merge......................................................................................................................................... 37
Muting and Unmuting Audio..............................................................................................................37
Holding and Resuming Calls.............................................................................................................37
Placing a Call on Hold........................................................................................................... 37
Resuming a Call..................................................................................................................... 38
Ending or Rejecting an Active Call................................................................................................... 38
Ending All Calls in the Process........................................................................................................ 38
Transferring Calls...............................................................................................................................38
Performing a Blind Transfer....................................................................................................38
Performing a Consultative Transfer........................................................................................ 39
Forwarding All Incoming Calls...........................................................................................................39
Forwarding Calls to Voicemail................................................................................................ 39
Forwarding Calls to a Contact or Number............................................................................. 39
Forwarding All Incoming Calls to Delegates.......................................................................... 39
Forwarding Incoming Calls if Unanswered........................................................................................40
Synchronizing Incoming Calls to the Specified Contact/Delegates...................................................40
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Parking and Retrieving Calls on the Teams Server..........................................................................40
Parking Teams Calls...............................................................................................................40
Retrieving Parked Calls.......................................................................................................... 41
Call Queue.........................................................................................................................................41
Blocking Calls with No Caller ID.......................................................................................................41
Anonymous Call.................................................................................................................................42
Group Call Pickup............................................................................................................................. 42
Conference Calls....................................................................................... 42
Meet Now.......................................................................................................................................... 42
Initiating a Conference by Calling Multiple Contacts........................................................................ 43
Initiating a Conference Call by Inviting Other Contacts.................................................................... 43
Initiating a Conference Call from Call History...................................................................................43
Holding and Resuming a Meeting.....................................................................................................43
Putting Yourself on Hold.........................................................................................................43
Resuming a meeting.............................................................................................................. 44
Managing the Conference Participants............................................................................................. 44
Muting All Conference Participants........................................................................................ 44
Muting Individual Conference Participants............................................................................. 44
Removing the Participants from the Conference................................................................... 44
Re-inviting the Participants Who Have been Removed......................................................... 45
Viewing the Details of Participants.........................................................................................45
Adding Participants to a Conference Call.........................................................................................45
Recording a Meeting......................................................................................................................... 45
Turning on Live Captions.................................................................................................................. 46
Raising Hand..................................................................................................................................... 46
Leaving the Conference.................................................................................................................... 46
Using the Teams Meeting Feature........................................................... 46
Scheduling a Meeting on the Teams Phone.....................................................................................47
Viewing the Meeting Details..............................................................................................................47
Joining a Scheduled Meeting............................................................................................................47
Responding to the Meeting Invitation............................................................................................... 47
Canceling the Scheduled Meeting.................................................................................................... 48
Editing the Scheduled Meeting......................................................................................................... 48
Deleting the Scheduled Meeting....................................................................................................... 49
Using the Voicemail...................................................................................49
Listening to the Voicemail................................................................................................................. 49
Deleting Voicemail Messages........................................................................................................... 49
Viewing the Details of the Contacts..................................................................................................50
Teams Device Settings..............................................................................50
Using the Dark Theme......................................................................................................................50
Setting the Language........................................................................................................................ 51
Time and Date Display......................................................................................................................51
Setting the Time and Date Manually......................................................................................51
Changing the Time and Date Format.................................................................................... 52
Screen Savers................................................................................................................................... 52
Disabling Screen Saver.......................................................................................................... 52
Changing the Waiting Time for Screen Saver........................................................................53
Changing the Screen Saver Background............................................................................... 53
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Changing the Screen Backlight Brightness and Time...................................................................... 53
Bluetooth............................................................................................................................................54
Activating the Bluetooth Mode................................................................................................54
Pairing and Connecting the Bluetooth Headset..................................................................... 54
Editing Your Device Name......................................................................................................54
Disabling Your Device Discovery............................................................................................55
Renaming the Paired Bluetooth Devices................................................................................55
Disconnecting the Bluetooth Device.......................................................................................55
Un-pairing the Bluetooth Devices...........................................................................................55
Deactivating the Bluetooth Mode........................................................................................... 56
Better Together over Bluetooth (BToB)............................................................................................. 56
Pairing the Device with PC.................................................................................................... 56
BToB Lock...............................................................................................................................57
BToB Meeting......................................................................................................................... 57
Accessibility Features........................................................................................................................ 57
Large Text............................................................................................................................... 57
High Contrast Mode................................................................................................................57
Color Correction......................................................................................................................57
Screen Reader........................................................................................................................58
Setting Ringtones.............................................................................................................................. 58
Wireless Network.......................................................................................58
Activating the Wi-Fi Mode................................................................................................................59
Connecting to the Wireless Network.................................................................................................59
Connecting to an Available Wireless Network Manually........................................................ 59
Connecting to the Wireless Network Using WPS.................................................................. 59
Adding a Wireless Network manually.....................................................................................60
Viewing the Wireless Network Information....................................................................................... 61
Deactivating the Wi-Fi Mode.............................................................................................................61
Disconnecting the Wireless Network Connection............................................................................. 61
Optional Accessories with Your Phone...................................................61
Bluetooth Headset............................................................................................................................. 62
USB Headset.....................................................................................................................................62
Wireless Headset.............................................................................................................................. 62
Connecting the Bluetooth Wireless Handset(BTH58)....................................................................... 62
USB Speakerphone CP900 / CP700................................................................................................ 63
Using an EXP50 Expansion Module.................................................................................................63
EXP Key LED Indicators........................................................................................................ 63
Hybrid Mode Settings................................................................................64
Hybrid Mode...................................................................................................................................... 64
Enabling the Quick Ball.......................................................................................................... 64
Switching to Survivability App................................................................................................ 64
Switching to Teams App.........................................................................................................65
Survivability App Screens.......................................................................................................65
Call Features of Survivability App.......................................................................................... 65
Sending Multicast Paging..................................................................................................................66
Setting a Paging Key..............................................................................................................66
Sending a Paging by a Paging Key....................................................................................... 67
Setting a Paging List Key.......................................................................................................68
Setting a Paging Group..........................................................................................................68
Editing a Paging Group.......................................................................................................... 68
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Sending a Paging by a Paging List Key.................................................................................69
Deleting a Paging Group........................................................................................................70
Receiving Multicast Paging............................................................................................................... 70
Getting More Information About Microsoft Teams................................. 70
Viewing More Information About Microsoft Teams............................................................................70
Company Portal................................................................................................................................. 70
Sending Feedback.............................................................................................................................71
Maintaining Teams Devices......................................................................71
Rebooting Your Device......................................................................................................................71
Viewing Device Status.......................................................................................................................71
Resetting Your Device....................................................................................................................... 72
Troubleshooting......................................................................................... 72
Why is the screen blank?..................................................................................................................72
Why does the device display “Network unavailable”?.......................................................................72
Why does the device display time and date incorrectly?.................................................................. 72
How can I obtain the MAC address of a device when the device is not powered on?...................... 73
Why can't I receive calls?................................................................................................................. 73
Why doesn't my handset work?........................................................................................................ 73
How can I switch to Skype for Business edition?.............................................................................73
Checking the IP Address of Device.................................................................................................. 73
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| About This Guide | 7
About This Guide
Thank you for choosing Yealink MP56/MP58/MP58-WH/T58A/T56A Teams phone, which is mainly
designed to work with the Microsoft Teams client. This guide provides everything you need to quickly
use your new device. Firstly, verify with your system administrator that the IP network is ready for device
configuration. Also, be sure to read the Quick Start Guide in the product package.
•Related Documentations
Related Documentations
You can find the following types of documents from each product support page on Yealink Support:
• Release Notes: This guide describes what’s new for a new device firmware.
• Quick Start Guide: This guide describes the contents of your package, how to assemble the device or
accessory. This guide is also included in your device package.
• Administrator Guide: This guide provides detailed information about setting up your network and
configuring features.
• Regulatory Notice: This guide provides information for all regulatory and safety guidance.
Getting Started
This chapter aims to make you familiar with the phone user interface.
Note: As you read this guide, keep in mind that some features are configurable by your system
administrator or determined by your device environment. As a result, some features may not be
enabled or may be operated differently on your device. Additionally, the examples and graphics in
this guide may not directly reflect what is displayed or is available on your device.
•T58A and T56A Hardwares
•MP56 Hardware
•MP58/MP58-WH Hardware
•BTH58 Hardware
•Power LED Indicator of the Phone
•Power LED Indicator of the BTH58
•Accessing Screens on Yealink Teams Phones
•Entering Data and Editing Fields
T58A and T56A Hardwares
The following figure displays the hardware features on the T58A and T56A phones. The table lists each
feature numbered in the figure.
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| Getting Started | 8
No. Name Description
1Power Indicator
LED Indicates phone statuses:
• When receiving an incoming call, it fast flashes.
• When receiving a voice message, it slowly flashes.
2 Touch Screen 7 inches (1024 x 600) capacitive (5 points) touch screen, tap to select items
and navigate menus.
3 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
4MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
5REDIAL Key Redials a dialed number.
6Speakerphone
Key
Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is activated.
7TRANSFER Key Transfers a call.
8 HOLD Key Places a call on hold or resumes a held call.
9 MESSAGE Key Accesses your voice messages.
10 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
11 Keypad Keys Enable you to enter numbers, letters, and special characters.
12 Speaker Provides audio output during hands-free.
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| Getting Started | 9
No. Name Description
13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted
vertically. For more information on how to adjust the reversible tab, refer to
Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.
14 Hookswitch • When the user lifts the handset from the cradle, the hookswitch is
automatically activated and the network is connected.
• When the user puts the handset back to the cradle, the network is
connected.
MP56 Hardware
The following figure displays the hardware features on the MP56 phones. The table lists each feature
numbered in the figure.
No. Name Description
1 Power Indicator
LED Indicates phone statuses.
2 Touch Screen 7 inches (800 x 480) capacitive (5 points) touch screen, tap to select items
and navigate menus.
3 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
4MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
5 Teams Key Initiates a Teams conference call by meet now.
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| Getting Started | 10
No. Name Description
6Speakerphone
Key
Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is activated.
7TRANSFER Key Transfers a call.
8 HOLD Key Places a call on hold or resumes a held call.
9REDIAL Key Redials a dialed number.
10 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
11 Keypad Keys Enable you to enter numbers, letters, and special characters.
12 Speaker Provides audio output during hands-free.
13 Reversible Tab Secures the handset in the handset cradle when the phone is mounted
vertically.
MP58/MP58-WH Hardware
The following figure displays the hardware features on the MP58&MP58-WH phones. The table lists each
feature numbered in the figure.
Note: MP58 uses the Bluetooth wireless handset (BTH58) is called MP58-WH.
No. Name Description
1 Reversible Tab Secures the handset in the handset cradle when the phone is
mounted vertically.
2 Speaker Provides audio output during hands-free.
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| Getting Started | 11
No. Name Description
3 TRANSFER Key Transfers a call.
4 HOLD Key Places a call on hold or resumes a held call.
5 REDIAL Key Redials a dialed number.
6 Volume Key Adjust the volume of handset, headset, speaker, or ringer.
7 Power LED Indicator Indicates phone statuses.
8 Touch Screen 7 inches (1024 x 600) capacitive touch screen, tap to select items
and navigate menus.
9 Keypad Keys Enable you to enter numbers, letters, and special characters.
10 HEADSET Key Enables you to place and receive calls through a headset.
The LED indicator glows green when the headset is activated.
11 MUTE Key Mutes local audio during calls and conferences.
The LED indicator glows red when the mute feature is activated.
12 Teams Key Initiates a Teams conference call by meet now.
13 Speakerphone Key Enables you to place and receive calls using the speakerphone.
The LED indicator glows green when the speakerphone is
activated.
Related concepts
BTH58 Hardware
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| Getting Started | 12
BTH58 Hardware
BTH58 is the Bluetooth wireless handset for MP58-WH.
No. Name Description
1 LED Indicator Indicates handset statuses.
2 Hookswitch Key • Answer/Reject/Hang up a call.
• Long press 3s to turn on the handset.
• Long press 8s to turn off the handset.
3 Mute Key Toggles and indicates the mute feature.
4 Microphone Provides audio input during calling.
5 Speaker Provides audio output during calling.
6 Volume Control Keys Adjust the volume of the handset and the phone.
7 Charging Contacts Place the handset on the phone handset cradle, the handset starts
charging.
Related concepts
Power LED Indicator of the BTH58
Related information
Connecting the Bluetooth Wireless Handset(BTH58)
Power LED Indicator of the Phone
LED Status Description
Red The phone is initializing.
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| Getting Started | 13
LED Status Description
Fast-flashing red (300ms) The phone is ringing.
Slowly-flashing red (1s) The phone receives a voicemail or misses a call.
Red for 500ms and off for 3s
alternately
The phone enters power-saving mode.
Note: The above introduces the default LED status. Your system administrator can configure the
status of the power LED indicator.
Power LED Indicator of the BTH58
LED Status Description
Solid green The handset charges fully.
Green for 1s The handset turns on.
Fast-flashing orange The handset is pairing with the phone.
Slowly-flashing orange The handset is reconnecting.
Orange for 1s The handset is connected to the phone.
Fast-flashing red Receives a call and the handset is not on the phone handset cradle.
Slowly-flashing red The handset's battery is low.
Solid red The handset is charging.
Red for 3s The handset turns off automatically.
Red and green flashing
alternately
The handset is finding the phone.
Red, green and orange
flashing alternately
The handset is upgrading.
Accessing Screens on Yealink Teams Phones
You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.
•Home Screen
•Accessing the Calls Screen
•Accessing the Calendar Screen
•Accessing the Voicemail Screen
•Accessing the People Screen
Home Screen
You can enable home screen on your phone.
Procedure
Go to > Settings > Home screen.
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| Getting Started | 14
Accessing the Calls Screen
The Calls screen is displayed after the phone startup. You can place a call from the history entry or view
the favorites information from the Calls screen.
NO. Name Description
1FAVORITES &
RECENT
FAVORITES: Displays favorite contacts.
RECENT: Displays recent calls.
2Tap to retrieve a parked call.
3Tap to search for a contact.
4Tap to initiate a call.
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| Getting Started | 15
NO. Name Description
5 Dial Pad Enter numbers.
Accessing the Calendar Screen
You can access the Calendar screen to join or schedule meetings.
1. Tap Calendar.
NO. Name Description
1 Scheduled meeting list Displays all the scheduled on the Teams phone,
from Teams client or Outlook.
2 Tap to join the corresponding scheduled meeting.
3 Tap to schedule a meeting.
4 Meeting details Tap the corresponding scheduled meeting to view
the meeting details.
Accessing the Voicemail Screen
You can listen to voicemails or place calls to contacts from the Voicemail screen.
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| Getting Started | 16
1. Tap More > Voicemail.
NO. Name Description
1 Voicemail list Displays all the voicemails stored in the voicemail
list.
2 Tap to play the voicemail.
3 Tap to change the playback speed of the
voicemail.
4 Operation options •
Tap to view information of contact.
•Tap to call the contact.
•Tap to delete the voicemail.
5 Contact details Displays the contact details and tap to place a
call.
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| Getting Started | 17
Accessing the People Screen
You can access the People screen to manage all your contacts.
1. Tap More > People.
NO. Name Description
1 Contacts list Displays all the contacts on the phone or contacts in a
specific group.
2 Tap to create new group or add contacts from directory.
3 Contact details Tap the corresponding contact to view the contact details.
Entering Data and Editing Fields
•Using the On-screen Keyboard
•Using the On-screen Dial Pad
•Using the Phone Keypad
Using the On-screen Keyboard
Before using the on-screen keyboard to enter data, you need to know the function of the keys on the on-
screen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) and Japanese
IME input methods.
English input method as an example:
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| Getting Started | 18
No. Item Description
1 26 English Letters • Tap to enter letters.
• Long tap a key and then slide to choose one of the options to enter an
alternate character.
2 Delete Key • Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
Next Key Tap to go to the next field.
Done Key Tap to confirm the settings.
Tap to enter a new line.
3 Label automatically to
identify the context-
sensitive features.
Go Key Tap to search for the people.
4 Tap to switch between the uppercase input mode and lower case.
5 Input Modes Tap to switch among input modes: character/number/letter.
6 Special Characters Tap to enter the corresponding character.
7 Space Key • Tap to enter spaces.
• Long tap to switch to Japanese input method.
Using the On-screen Dial Pad
Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data.
The on-screen dial pad only provides digit keys and the following special characters: * # , + ;.
Procedure
1. Do one of the following:
• Pick up the handset.
• Press the Speakerphone key.
• Press the HEADSET key.
2. Use the on-screen dial pad to enter numbers.
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| Signing into Microsoft Teams and Locking Your Phone | 19
Using the Phone Keypad
Instead of using the on-screen keyboard, you can also use the phone keypad to enter data. The phone
keypad only provides digit keys and the following special characters: * # , + ;.
Procedure
Press digit keys, pound key, and star key on the phone or long press the pound key or star key to provide
more characters.
Signing into Microsoft Teams and Locking Your Phone
You can sign into the device with your Microsoft online account and use phone lock feature when
necessary.
•Signing into Your Device
•Signing out of Your Device
•Phone Lock
•Using a Teams Phone as a Common Area Phone
•Signing into a Teams Phone as a Guest User
Signing into Your Device
You can sign into your Microsoft online account directly on your device or sign into your device via a web
sign-in, which includes your sign-in address and password.
About this task
Contact your system administrator to get your sign-in account.
Note: If your system administrator enables the device management feature, the phone supports
synchronizing account registration status to YDMP/YMCS.
•Signing into Microsoft Teams on Your Device
•Signing into Microsoft Teams via Web Sign-in
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| Signing into Microsoft Teams and Locking Your Phone | 20
Signing into Microsoft Teams on Your Device
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
2. Enter your user credentials.
3. After the device signs in successfully, tap Got it.
Signing into Microsoft Teams via Web Sign-in
Procedure
1. Tap Sign in.
You will be connected to the Company Portal automatically.
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