Yealink Telkom W52P User manual

1
Cordless
Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone
service with these handy instructions for the
Yealink W52P IP DECT wireless phone.

2
Contents
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Handset and Charger Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Physical Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Ringtones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Other. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Online Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Helpful Tools & Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
My Account & Bill Pay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
24/7 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
This phone is a full-featured mobile device, which provides reliable and
convenient wireless voice communications. In addition, it provides many widely
accepted benefits of the DECT standard, including high security, scalability and
low power consumption.
You can find even more tips and tools at Midco.com/Business/Support.
Learn more about dierent features, read common questions and answers,
and get helpful tips about your services.
We’re also available every day to answer your business phone questions
at 1.800.888.1653.

3
Equipment
Base Station
Set up the base station and the charger cradle at a central location on a flat,
non-slip surface. The phone coverage is up to 50 meters inside buildings, and up
to 300 meters in unobstructed outdoor areas.
You have two options for power and network connection of the base station: AC
power and Power over Ethernet (PoE).
To connect the AC power:
• Connect the DC plug on the power adapter to the DC5V port on the base
station and connect the other end of the power adapter into an electrical
power outlet.
• Connect the supplied Ethernet cable between the Internet port on the base
station and the Internet port in your network or the switch/hub device port.
To connect the PoE:
• Connect the Ethernet cable between the Internet port on the base station
and an available port on the in-line power switch/hub.
After the base station starts up successfully, all LEDs on the base station
illuminate green in sequence.

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Base Station Description
After the base station starts up successfully and the handset is registered to the
base station, all LEDs on the base station illuminate green in sequence.
Hardware component instructions of the W52P base station are:
Item Description
1Paging key
• Locates a misplaced handset
• Toggles the registration mode
• Resets the base station
to factory settings
2Registration LED
Indicates the mode of the base station:
• Fast flashes green when the base
station is in the paging mode
• Slow flashes green when the base
station is in the registration mode
• Illuminates solid green when
there is at least one handset
registered to the base station
3 Network Status LED
Indicates the network status:
• Slow flashes green when the
network is unavailable
• Illuminates solid green when
the network is available

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Item Description
4 Power Indicator LED
Indicates the power status
of the base station:
• Slow flashes green when the
base station is during the
firmware upgrading process
• Slow flashes green when the base
station is during the resetting process
• Illuminates solid green when the
base station is powered on
To restart the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings >> System Settings >> Base Restart.
3. Enter the system PIN (default: 0000).
4. Press Done.
The registration LED and network status LED will go out simultaneously. After a
period of time, the LED indicators will illuminate solid green again when the base
station restarts successfully.
To reset the base station via the handset:
1. Press OK to enter the main menu.
2. Select Settings >> System Settings >> Base Reset.
3. Enter the system PIN (default: 0000).
4. Press Done.
All individual settings for the base station will be reset to factory defaults.
This may take a few minutes. Do not power o until the base station starts up
successfully.

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Handset and Charger Cradle
Insert AAA batteries into the handset. For more information about suggested
batteries, read the Yealink user manual online.
To set up the charger cradle and charge the handset:
1. Connect the DC plug on the power adapter to the DC5V port on the
charger cradle.
2. Connect the other end of the power adapter into an electrical power outlet.
3. Place the handset in the charger cradle.
The handset batteries take six (6) hours to fully charge. The charging status of
the batteries is displayed on the top right hand corner of the LCD screen on the
handset.
After charging, the handset is ready for use. When the batteries are low, and
the handset is not charged in a timely manner, the handset will play a warning
tone and display a prompt box every hour.
To restart the handset:
1. Press OK to enter the main menu.
2. Select Settings >> System Settings >> Handset Reset.
3. The handset will ask, “Reset handset to default?” Press Yes to reset the
handset or No to cancel.

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Handset Description
The main hardware components of the W52P/W52H handset are the LCD screen
and the keypad.

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Hardware component instructions of the W52P/W52H handset are:
Item Description
1Earpiece Outputs audio during the earpiece call
2LCD Screen Shows call information, handset status
icons, prompt messages and so on
3Soft Keys Label automatically to identity their
context-sensitive features
4Speakerphone Key Switches between the earpiece
and speakerphone modes.
5Headset Connector Connects to a headset
6 O-hook or Call Key
Answers an incoming call
Enters the redial call list
Places a call
7Keypad Provides digits, letters and special characters
in context-sensitive applications
8 Star Key Enters the star symbol
Switches the silent mode on or o
9Redirect Key Transfers the call to another party
10 Microphone Picks up audio during earpiece and hands-free calls
11 Mute Key Toggles Mute feature on or o
12 Pound Key
Enters the pound symbol
Locks or unlocks the handset keypad
Switches the input method
13 On-hook Key/Power
Key/End Call Key
Long presses in the menu screen
to return to the idle screen
Long presses to turn the handset on
or o when the handset is idle
Cancels actions or ends a call
Rejects an incoming call
14 Message Key Indicates a new receiving voice mail or a missed call
Accesses the voice mail or the missed call list

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Item Description
15 Up and down arrows
Move the cursor
Act as shortcuts
Scroll through the displaying information
Right and left arrows
Move the cursor
Act as shortcuts
Adjust the ringer volume
Switch the values
OK button Confirms actions or enters the main menu
The following table describes the icons that might appear on the handset’s LCD
screen.
Icon Description
Anonymous Call
Anonymous Call Rejection
Missed Call
Voice Mail
Keypad Lock
Silent Mode
Do Not Disturb
Call Forward
Call Hold
Call Mute
Unassigned Outgoing Line
Unusable Line
Loudspeaker On
Headset Mode On
Normal Call

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To turn the handset on:
• Press and hold the Power button until the screen lights up.
OR
• Place the handset in the charger cradle. The handset will turn on
automatically.
To turn the handset o:
• Press and hold the Power button when the handset is idle.

11
Features
Physical Features
• Indoor range: 65-164 feet (20-50 meters)
• Outdoor range: 984 feet (300 meters)
• Standby time: 400 hours
• Talk Time: 30 hours
Keep in mind that these numbers are in ideal conditions. Other wireless devices,
concrete or brick walls, and competing wireless signals from neighbors can cause
interference to the range of the phones.
Main Menu
The top level menu consists of six items:
• Status
• Intercom
• Voicemail
• Call Features
• Directory
• Settings
To access the main menu on the handset:
1. Press OK when the handset is idle. The six menus appear as a list of icons on
the screen.
Status
Voicemail
Directory
Intercom
Call Features
Settings
2. Use the arrow navigation buttons to scroll through the menu items.
3. Press OK to enter the corresponding submenu.

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Ringtones
You can set dierent ringtones to distinguish the incoming lines from each other
on your handset, or to distinguish an incoming intercom call.
To configure ringtones:
1. Press OK to enter the main menu.
2. Select Settings >> Audio >> Ring Tones >> Melodies.
3. Press the up or down navigation buttons to highlight the Intercom Call
option or the desired line.
4. Press the right or left navigation buttons to select and listen to dierent
ringtones.
5. Press Save to accept the change or Back to cancel.
To adjust the ringer volume using the menu:
1. Press OK to enter the main menu.
2. Select Settings >> Audio >> Ring Tones >> Volume.
3. Press the left or right navigation buttons to decrease or increase the ringer
volume.
4. Press Save to accept the change or Back to cancel.
To adjust ringer volume when the handset is idle or ringing:
• Press the left navigation key to decrease the ringer volume, or press the
right navigation key to increase the ringer volume.
• Press Save to accept the change or Back to cancel.

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Calls
To place a call:
Enter the desired number using the keypad and then press the Call button or OK.
If there are multiple lines assigned to your handset as outgoing lines, press Line
to select the desired line and then select OK or Dial to dial out. If you don’t select
a line, the handset will use the default outgoing line.
To place a call from the local directory:
1. Press OK to enter the main menu.
2. Select the Contacts button.
3. Press the up or down navigation buttons to highlight the contact you want
to call.
4. Press the Call button.
• If only one number is stored for the contact in the directory, the phone
will dial the number.
• If both the oce number and mobile number are stored for the
contact, the screen will display the two numbers. Highlight the desired
number using the up or down navigation buttons and press the Call
button again.
To place a call from the call history:
1. Press History when the handset is idle.
2. Press the up or down navigation buttons to highlight the desired list (All
Calls, Outgoing Calls, Missed Calls or Accepted Calls), and then press OK.
3. Select an entry using the up or down navigation keys.
4. Press the Call button.
To place an internal call to one handset via another handset:
1. Press OK to enter the main menu.
2. Select the Intercom button.
3. The screen will display other registered handset names and the All HS
option. Press the up or down navigation buttons to highlight the handset
you want to call, or select All HS to dial all handsets.
4. Press the Call button, the speakerphone button or OK to dial out.

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To place a new call during an active call via the handset:
1. Press Ext.Call. This places the active call on hold.
2. Enter the desired number in the Call To field using the keypad.
3. Press the Call button, the speakerphone button or OK to dial out.
You can place at most two calls at one time on your handset.
To redial the last dialed number:
Press the Call button twice when the handset is idle. It will dial the last dialed
number.
To redial a previously dialed number:
1. Press the Call button when the handset is idle.
2. Select a dialed number using the up or down navigation buttons.
• You can select Options >> Edit Before Call to edit the phone number.
3. Press the Call button again.
To answer a call:
You can answer a call in three ways:
• Using the handset
• Press the Call button or Accept.
• Using the speakerphone
• Press the speakerphone button.
• Using the headset
• With a headset connected, press Accept.
To ignore an incoming call:
Press Silence or hit the End Call key.
To answer a call while on another call:
Press the Call button, the speakerphone button, OK or Accept. This places the
original call on hold and answers the incoming call.
To end a call:
Either press the End Call button or place the handset in the charger cradle.

15
To check the local call history:
1. Press History when the handset is idle.
2. Press the up or down navigation buttons to highlight the desired list (All Calls,
Outgoing Calls, Missed Calls or Accepted Calls), and then press OK.
3. Press the up or down navigation buttons to highlight an entry, and then select
View. The screen will display the detailed information about the caller.
To mute a call:
Press the Mute button during an active call to mute it. Press the Mute button again
to unmute the call again.
To place a call on hold:
Press Options during a call, and then select Hold. This places the call on hold.
To resume a held call, either press Resume, the speakerphone button or the Call
button.
When the call on the handset is placed on hold, placing the handset in the charger
cradle will not end the call.
Call Parking
The call park feature allows you to put a call on hold at one phone and continue
the conversation from another phone.
To redial a previously dialed number:
1. After answering the call, press Options.
2. Press Transfer, then press OK.
3. Dial *34 plus the seven-digit number of the phone where you want to park
the call.
• If you have four-digit dialing enabled, you must enter the leading number
before the seven-digit number. For example, for 8.555.3312 for a local call.
4. Press the green phone button.
5. Press End.

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To retrieve a parked call:
1. Dial *33 plus the seven-digit number of the phone.
• If you have four-digit dialing enabled, you must enter the leading number
before the seven-digit number.
2. Press the green phone button.
Speed Dial
You can assign up to eight speed dial numbers to important or frequently called
contacts.
To place a call using a speed dial key:
When the handset is idle, press and hold the digit key assigned to the number you
want to call.
To assign a speed dial number:
1. Press OK to enter the main menu.
2. Select the Settings button >> Telephony >> Speed Dial.
3. The screen will display all the available speed dial keys. Use the up and down
navigation buttons to highlight the desired speed dial key, and then press
Assign.
4. Select the desired contact from the directory.
• If only one number is stored for the contact in the selected directory,
press OK to assign the number to the selected speed dial key.
• If more than one number is stored for the contact, press OK to display
the two numbers. Select one using the up and down navigation button
and then hit OK to assign the number.
To delete a speed dial number:
1. Press OK to enter the main menu.
2. Select the Settings button >> Telephony >> Speed Dial.
3. The screen will display all the available speed dial keys. Use the up and down
navigation buttons to highlight the desired speed dial key.
4. Press Clear Key or the left navigation button to delete the assigned speed dial
number.

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Auto Answer
When auto answer is enabled, you can answer incoming calls by picking up
the handset from the charger cradle. The auto answer feature works only if the
handset is placed in the charger cradle.
To configure auto answer:
1. Press OK to enter the main menu.
2. Select Settings >> Telephony >> Auto Answer.
3. Press Change to check (enable) or uncheck (disable) the Auto Answer
checkbox.
Call Forward
With call forwarding, you can forward incoming calls to another phone. There are
three forwarding types:
• Always Forward: incoming calls are immediately forwarded.
• Busy Forward: incoming calls are forwarded if the line is busy.
• No Answer Forward: incoming calls are forwarded if not answered after a
period of time.
To enable or disable:
1. Press OK to enter the main menu.
2. Select Call Features >> Call Forward.
3. Select the desired line using the up or down navigation buttons and press OK.
4. Use the up or down navigation buttons to highlight the desired forwarding
type, and then press OK.
5. Select Enabled or Disabled from the Status field using the right or left
navigation buttons.
• If selecting No Answer Forward, press the right or left navigation
buttons to select the desired ring time to wait before forwarding from
the After Ring Time field.
6. Press Save.

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Call Transfer
You can transfer a call to another party in three dierent ways:
• Blind Transfer: Transfer a call directly to another party without consulting.
• Semi-Attended Transfer: Transfer a call when receiving the ring-back.
• Attended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
1. Press Options during a call, and then select Transfer.
2. Enter the number or select the handset you want to transfer the call to.
3. Press Transfer. The call screen will say “Call Transferred” when the transfer
goes through.
To perform a semi-attended or attended transfer:
1. Press Options during a call, and then select Transfer.
2. Do one of the following:
a. Enter the number or select the handset you want to transfer the call to
and press the green Call button.
b. Press Directory and select the desired contact. If a contact has both an
oce number and a mobile number, select the desired number. Then
press Call or the Call button.
3. Select Transfer to complete the transfer when receiving the ring-back or
after the party answers the call. The screen will show “Call Transferred” when
complete.
To transfer a call to another party when there are two calls on the handset:
1. Place the first call.
2. Put the second call on hold and place the second call.
3. Select the call you want to transfer and make sure the call is active.
4. Press Options, and select Call Transfer.
5. The screen will display the target party (the second call) where you will
transfer the first call. Press Transfer to complete the transfer.

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Conference Calls
The handset supports up to three parties (including yourself) in a conference call.
You create a conference between an active call and a held call on the handset (on
the same line or dierent lines).
To set up a local conference call via the handset:
1. Place a call to the first party.
2. Press Options, and select Conference.
3. Do one of the following:
• Enter the number of the second party or select the handset you want
to add to the conference, and press the Call button, the speakerphone
button, OK or Conf. to dial out.
• Press Directory, select the desired contact and number (if both the
oce number and mobile number are stored) and press the Call button,
the speakerphone button, OK or Conf. to dial out.
4. When the second party answers the call, you can consult with him or her
before adding the call to the conference. Press Conf. to join all parties in the
conference.
To join two calls in a conference:
1. Place two calls on the handset.
2. Select the desired call and make it’s active.
3. Press Options and then select Conference.
4. To drop the conference call, select End or the End Call button.

20
Contacts
Local Directory
You can store frequently used contacts in the handset’s local directory, which can
store up to 100 contacts with a name, a mobile number and an oce number.
To add a contact:
1. Press OK to enter the main menu.
2. Select the Contacts button.
3. Press Options, and then select New Contact. If there are not contacts
currently in your directory, press New.
4. Enter the information for the contact in the Name, Number and Mobile fields.
5. Press Save to accept the change or Back to cancel.
To add a contact from the call history:
1. Press History when the handset is idle.
2. Press the up or down navigation key to highlight the desired call history list
and press OK.
3. Press the up or down navigation key to highlight the desired entry.
4. Press Options, and then select Add to Local >> New Entry.
5. Press the up or down navigation key to set the number to be the oce
number or the mobile number of the new entry, and then press OK.
6. Enter the information for the Name field.
7. Press Save to accept the change or Back to cancel.
To edit a contact:
1. Press OK to enter the main menu.
2. Select the Contacts button.
3. Press the up or down navigation buttons to highlight the desired entry.
4. Press Options, and then select Edit.
5. Edit the Name, Number and Mobile fields respectively.
6. Press Save to accept the change.