Yealink T54W User manual

MetroNet - Yealink Desk Phones T54W & T57W User Guide
Version 1.0
10.25.2021 1
Hosted PBX
USER GUIDE:
Yealink Desk Phones T54W & T57W

MetroNet -Yealink Desk Phones T54W & T57W User Guide
Version 1.0
10.25.2021
2
Contents
1BEFORE YOU BEGIN .................................................................................................................................................. 10
1.1 Yealink Documentation.................................................................................................................................. 10
2GETTING STARTED..................................................................................................................................................... 10
2.1 Hardware Overview ......................................................................................................................................... 10
2.1.1 T57W Desk Phone..........................................................................................................................................11
2.1.2 T54W Desk Phone..........................................................................................................................................12
2.1.3 Power LED Indicator .................................................................................................................................. 14
2.1.4 Line Key LED .................................................................................................................................................. 14
2.2 Screens and Icons ............................................................................................................................................ 15
2.2.1 T57W Idle Screen ..........................................................................................................................................16
2.2.2 T54W Idle Screen ..........................................................................................................................................16
2.3 Calls Screen...........................................................................................................................................................17
2.4 Icons in the Status Bar ................................................................................................................................... 18
2.4.1 T57W Icons in the Status Bar ................................................................................................................. 18
2.4.2 T54W Icons in the Status Bar..................................................................................................................19
2.5 Line Key Icons.....................................................................................................................................................19
2.6 Entering Characters on T57W ......................................................................................................................21
2.6.1 Using the Onscreen Keyboard ................................................................................................................21
2.6.2 Using the Phone Keypad and Dial Pad.............................................................................................. 22
2.7 Entering Characters on T54W ..................................................................................................................... 22
3CALL FEATURES........................................................................................................................................................... 23
3.1 Changing the Default Account ................................................................................................................... 23
3.2 Placing Calls......................................................................................................................................................... 23
3.2.1 Placing a Call from the Dialer ................................................................................................................ 23
3.2.2 Placing Multiple Calls.................................................................................................................................. 23
3.2.3Placing a Call with a Speed Dial Key.................................................................................................. 24
3.2.4 Placing a Call Back to the Last Incoming Number...................................................................... 24
3.2.5 Redialing a Number .................................................................................................................................... 25
3.2.6 Dialing a Hotline Number......................................................................................................................... 25
3.2.7 Placing an International Call .................................................................................................................. 25
3.2.8 Placing a Call from the Call History..................................................................................................... 26
3.2.9 Placing a Call from the Directory ......................................................................................................... 26

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3.2.10 Placing an Anonymous Call ................................................................................................................ 26
3.2.11 Placing an Emergency Call from a Locked Phone................................................................... 27
3.3 Answering Calls .................................................................................................................................................. 28
3.3.1 Answering a Call ........................................................................................................................................... 28
3.3.2 Answering a Call When in a Call............................................................................................................ 28
3.3.3 Answering a Call Automatically ............................................................................................................ 29
3.4 Switching Among the Handset, Speakerphone and Headset Modes ...................................... 30
3.5 Disabling Call Waiting..................................................................................................................................... 30
3.6 Silencing or Rejecting Incoming Calls .....................................................................................................31
3.6.1 Silencing a Call ...............................................................................................................................................31
3.6.2 Rejecting a Call Manually..........................................................................................................................31
3.6.3 Rejecting Anonymous Calls ......................................................................................................................31
3.6.4 Rejecting Calls with Do Not Disturb (DND).......................................................................................31
3.7 Rejecting Calls with DND on All Lines.................................................................................................... 32
3.8 Ending Calls...........................................................................................................................................................33
3.9 Redialing a Call Automatically ....................................................................................................................33
3.10 Muting/Unmuting Audio................................................................................................................................ 34
3.11 Keep Mute............................................................................................................................................................. 35
3.12 Holding and Resuming Calls........................................................................................................................ 35
3.12.1 Holding a Call ............................................................................................................................................ 35
3.12.2 Resuming a Held Call............................................................................................................................. 36
3.13 Redirecting Incoming Calls .......................................................................................................................... 36
3.13.1 Forwarding All Incoming Calls to a Contact .............................................................................. 36
3.13.2 Deactivating Call Forward .................................................................................................................. 38
3.13.3 Forwarding an Incoming Call Manually ....................................................................................... 38
3.13.4 Forwarding Incoming Calls with a Forward Key ..................................................................... 38
3.13.5 Diverting Calls to a Contact ............................................................................................................... 39
3.14 Transferring Calls .............................................................................................................................................. 39
3.14.1 Performing a Blind Transfer............................................................................................................... 39
3.14.2 Performing a Semi-Attended/Attended Transfer ...................................................................40
3.14.3 Performing Transfer with a Transfer Key ....................................................................................40
3.15 Conference Calls................................................................................................................................................42
3.15.1 Local Conference.....................................................................................................................................42

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3.15.2 Creating a Multi-Party Conference with a Conference Key ............................................... 43
3.15.3 Initiating a Multi-Party Conference ............................................................................................... 43
3.15.4 Holding or Resuming a Conference Call.......................................................................................44
3.15.5 Muting or Unmuting a Conference Call.........................................................................................44
3.15.6 Splitting a Conference Call .................................................................................................................44
3.15.7 Managing Conference Participants................................................................................................44
3.16 Recording Using a USB Flash Drive .........................................................................................................45
3.16.1 Recording a Call.......................................................................................................................................45
3.16.2 Pausing/Resuming a Recording ......................................................................................................46
3.16.3 Stopping a Recording............................................................................................................................46
3.16.4 Managing the Recordings ...................................................................................................................46
3.16.5 Viewing the Available Recording Time .........................................................................................49
3.17 Multicast Paging................................................................................................................................................49
3.17.1 Sending Multicast Paging....................................................................................................................50
3.17.2 Sending a Paging by Multicast Paging Key ...............................................................................50
3.17.3 Setting a Paging Group........................................................................................................................ 51
3.17.4 Receiving Multicast Paging ................................................................................................................ 52
3.17.5 Managing a Paging Call ....................................................................................................................... 53
4ADVANCED CALL FEATURES................................................................................................................................. 53
4.1 Busy Redial........................................................................................................................................................... 53
4.2 Call Pickup ............................................................................................................................................................54
4.2.1 Picking up a Call Directly..........................................................................................................................54
4.2.2 Picking up a Group Call Directly ........................................................................................................... 55
4.2.3 Picking up a Call with a Pickup Key .................................................................................................... 55
4.2.4 Picking up a Call with a Group Pickup Key...................................................................................... 56
4.3 Call Park and Call Retrieve........................................................................................................................... 56
4.3.1 Parking a Call in the Transfer Mode.................................................................................................... 56
4.3.2 Parking or Retrieving a Call with a Park or Retrieve Key ........................................................ 57
4.4 Busy Lamp Field (BLF)....................................................................................................................................58
4.4.1 State Indicator of Remote Line by BLF Key................................................................................... 58
4.4.2 Audio Alter for BLF Pickup....................................................................................................................... 59
4.4.3 Visual Alert for BLF Pickup ...................................................................................................................... 59
4.4.4 Setting a BLF Key ........................................................................................................................................60

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4.4.5 Picking up a Remote Call by BLF Key ................................................................................................60
4.4.6 Transferring a Call by BLF Key...............................................................................................................61
4.4.7 Performing a Semi-Attended/Attended Transfer .........................................................................61
4.4.8 Parking or Retrieving a Call by BLF Key............................................................................................61
4.5 BLF List................................................................................................................................................................... 62
4.5.1 State Indicator of Remote Line by BLF List Key.......................................................................... 62
4.5.2 Audio Alert for BLF Pickup....................................................................................................................... 62
4.5.3 Visual Alert for BLF Pickup ...................................................................................................................... 63
4.5.4 Ring Type for BLF Parked Call Monitor ............................................................................................. 63
4.5.5 Visual Alert for BLF Parked Call Monitor .......................................................................................... 63
4.5.6 Picking up a Remote Call by BLF List Key .......................................................................................64
4.6 Transferring a Call by BLF List Key..........................................................................................................64
4.6.2 Performing a Semi-Attended/Attended Transfer ........................................................................ 65
4.6.3 Parking a Call by a BLF List Key........................................................................................................... 65
4.6.4 Retrieving a Call by a BLF List Key ..................................................................................................... 65
4.6.5 Baring in an Active Call by BLF List Key........................................................................................... 66
4.6.6 Retrieving a Call Parked to the Monitored Line ............................................................................ 66
4.7 Shared Line .......................................................................................................................................................... 66
4.7.1 State Indicator of Shared Line.............................................................................................................. 66
4.7.2 Placing Calls on a Shared Line............................................................................................................... 67
4.7.3 Answering Calls on a Shared Line ........................................................................................................ 67
4.7.4 Placing a Call on Public Hold .................................................................................................................. 68
4.7.5 Placing a Call on Private Hold................................................................................................................ 68
4.7.6 Retrieving a Held Call on a Shared Line ........................................................................................... 68
4.7.7 Barging into an Active Call on a Shared Line................................................................................. 69
4.7.8 Pulling a Shared Call on a Shared Line.............................................................................................. 69
4.8 Intercom................................................................................................................................................................70
4.8.1 State Indicator of the Intercom Key.................................................................................................. 70
4.8.2 Placing an Intercom Call .......................................................................................................................... 70
4.8.3 Picking up an Incoming Call of the Target Extension .................................................................71
4.8.4 Answering an Intercom Call.....................................................................................................................71
4.9 Voice Mail.............................................................................................................................................................. 72
4.9.1 Leaving Voice Mails .................................................................................................................................... 72

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4.9.2 Listening to Voice Mails ............................................................................................................................ 73
5DIRECTORY .................................................................................................................................................................... 73
5.1 Local Directory................................................................................................................................................... 73
5.1.1 Managing the Local Directory Groups............................................................................................... 73
5.1.2 Managing the Local Directory Contacts ...........................................................................................74
5.1.3 Moving a Local Directory Contact to Blocklist............................................................................... 76
5.1.4 Searching for Contacts.............................................................................................................................. 76
5.2 Favorites................................................................................................................................................................ 76
5.2.1 Adding Favorites .......................................................................................................................................... 76
5.2.2 Viewing Favorites......................................................................................................................................... 77
5.3 Blocklist.................................................................................................................................................................. 78
5.3.1 Adding a Blocklist Caller ........................................................................................................................... 78
5.3.2 Viewing Blocklist Contacts ..................................................................................................................... 78
5.3.3 Editing a Blocklist Contact....................................................................................................................... 79
5.3.4 Deleting Blocklist Contacts...................................................................................................................... 79
5.3.5 Moving a Blocklist Contact to the Local Directory....................................................................... 79
5.4 Mobile Contacts .................................................................................................................................................80
5.5 Call History Icons ..............................................................................................................................................80
5.6 Viewing History Records ...............................................................................................................................80
5.7 Saving a History Record to Local Directory. ....................................................................................... 81
5.7.1 Saving a History Record to Blocklist................................................................................................... 81
5.8 Deleting History Records............................................................................................................................... 81
5.9 Disabling History Record............................................................................................................................... 82
6CUSTOMIZING YOUR PHONE............................................................................................................................... 82
6.1 Wallpaper.............................................................................................................................................................. 82
6.1.1 Changing Wallpaper on Idle Screen ................................................................................................... 82
6.1.2 Adding a Wallpaper from a USB Flash Drive.................................................................................. 82
6.1.3 Adding a Dsskey Screen Wallpaper from a USB Flash Drive ................................................. 83
6.2 Adjusting Transparency ................................................................................................................................. 83
6.3 Screen Saver .......................................................................................................................................................84
6.3.2 Disabling time & Date and Status Icons Display..........................................................................84
6.4 Changing the Backlight and Time............................................................................................................. 85
6.5 Adjusting the Screen Contrast .................................................................................................................... 86

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6.6 Changing the Language ................................................................................................................................ 86
6.7 Time & Date ......................................................................................................................................................... 86
6.7.1 Disabling Idle Clock Display ................................................................................................................... 87
6.7.2 Setting Time & Date Manually ............................................................................................................... 87
6.7.3 Changing the Time & Date Format...................................................................................................... 87
6.8 Setting a Key as Send..................................................................................................................................... 88
6.9 Customizing the Soft Keys............................................................................................................................ 88
6.10 Phone Lock........................................................................................................................................................... 88
6.10.1 Setting the Phone Lock......................................................................................................................... 88
6.10.2 Locking Your Phone Manually........................................................................................................... 89
6.10.3 Unlocking Your Phone ........................................................................................................................... 89
6.10.4 Changing Your Phone Unlock PIN .................................................................................................. 89
6.11 Extending the Line Key Labels...................................................................................................................90
6.12 Locking the Line Key....................................................................................................................................... 90
7AUDIO SETTINGS.........................................................................................................................................................91
7.1 Adjusting the Volume .......................................................................................................................................91
7.2 Setting the Ring Tone.......................................................................................................................................91
7.2.1 Setting a Ring Tone for the Phone ....................................................................................................... 92
7.2.2 Setting a Ring Tone for an Account .................................................................................................... 92
7.2.3 Setting a Ring Tone for a Group ........................................................................................................... 92
7.2.4 Setting a Ring Tone for a Contact ....................................................................................................... 92
7.3 Disabling the Key Tone .................................................................................................................................. 93
8BLUETOOTH ................................................................................................................................................................... 93
8.1 Activating the Bluetooth Mode................................................................................................................... 93
8.2 Pairing and Connecting the Bluetooth Headset................................................................................. 93
8.3 Pairing and Connecting the Bluetooth-enabled Mobile Phone...................................................94
8.4 Pairing and Connecting two Bluetooth Devices.................................................................................94
8.5 Syncing the Mobile Contacts on the Phone .......................................................................................... 95
8.5.1 Enabling the Mobile Contacts Sync Feature ................................................................................... 95
8.5.2 Viewing Your Mobile Contacts on the Phones................................................................................ 95
8.5.3 Disabling the Mobile Contacts Sync Feature.................................................................................. 95
8.6 Viewing the Bluetooth Device Information.......................................................................................... 96
8.7 Handling a Mobile Phone Call on the Phone ........................................................................................ 96

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8.8 Editing Device Name of Your Phone ....................................................................................................... 96
8.9 Deleting the Paired Bluetooth Device..................................................................................................... 97
8.10 Disconnecting the Bluetooth Device........................................................................................................ 97
8.11 Deactivating the Bluetooth Mode ............................................................................................................. 97
9OPTIONAL ACCESSORIES WITH YOUR PHONE.......................................................................................... 98
9.1 Headsets................................................................................................................................................................ 98
9.1.1 Connecting the Analog Headset ........................................................................................................... 98
9.1.2 Bluetooth Headset ....................................................................................................................................... 98
9.1.3 USB Headset................................................................................................................................................... 98
9.1.4 Using Headsets.............................................................................................................................................. 99
9.2 Expansion Module and Your Phone.......................................................................................................... 99
9.2.1 Connecting the Expansion Module....................................................................................................... 99
9.2.2 Assigning the Features of the Ext Keys............................................................................................. 99
9.2.3 Adjusting the Backlight of the Expansion Module........................................................................ 99
9.2.4 Changing the EXP Wallpaper from Phone .....................................................................................100
9.2.5 Adding an EXP Wallpaper from a USB Flash Drive ...................................................................100
10 Appendix – Menu Structure............................................................................................................................. 101
10.1 For the T57W Phone.......................................................................................................................................101
10.2 For the T54W Phone.......................................................................................................................................102
Table of Figures
Figure 1. T57W Desk Phone...............................................................................................................................................11
Figure 2. T54W Desk Phone ..............................................................................................................................................13
Figure 3. T57W Idle Screen ...............................................................................................................................................16
Figure 4. T54W Idle Screen ..............................................................................................................................................17
Figure 6. T54W Calls Screen .............................................................................................................................................17
Figure 8. T57W Keypad/Dial Pad ................................................................................................................................. 22
Figure 9. Anonymous Call Notification....................................................................................................................... 27
Figure 10. Anonymous Call Rejected........................................................................................................................... 27
Figure 11. Emergency Call ................................................................................................................................................ 28
Figure 12. Answering a Call When in a Call .............................................................................................................. 29
Figure 13. Auto Answer ...................................................................................................................................................... 30
Figure 14. Enable DND for All Lines............................................................................................................................. 32
Figure 15. Auto Redial ........................................................................................................................................................ 34
Figure 16. Auto Redial Times and Interval............................................................................................................... 34
Figure 17. Mute Icon............................................................................................................................................................ 35
Figure 18. Hold Icon ............................................................................................................................................................ 36
Figure 19. Transfer Selections ........................................................................................................................................ 41

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Figure 20. Merge Two Calls into a Conference....................................................................................................... 43
Figure 21. Recording a Call ..............................................................................................................................................46
Figure 22. Listening to a Recording............................................................................................................................. 47
Figure 23. Recording ...........................................................................................................................................................48
Figure 24. Available Recording Time ..........................................................................................................................49
Figure 25. Multicast Paging Key.................................................................................................................................... 51
Figure 28. Call Completion ...............................................................................................................................................54
Figure 29. Call Completion - Dial the Number ........................................................................................................54
Figure 30. Visual Alert for BLF Pickup ........................................................................................................................60
Figure 31. Visual Alert for BLF Pickup......................................................................................................................... 63
Figure 32. BLF Parked Call Monitor..............................................................................................................................64
Figure 33. Barging into an Active Call on Shared Line ....................................................................................... 69
Figure 34. Pulling a Shared Call on a Shared Line................................................................................................70
Figure 35. Adjusting Transparency ..............................................................................................................................84
Figure 36. Time & Date and Static Icons Display..................................................................................................84
Figure 37. T54W Idle Clock Display ............................................................................................................................. 87
Figure 38. Locking the Line Key .....................................................................................................................................91
List of Tables
Table 1. Park/Retrieve Key Indicator......................................................................................................................... 57
Table 2. Remote Line by BLF Key Indicator............................................................................................................ 59
Table 3. Remote Line by BLF List Key Indicator................................................................................................... 62
Table 4. Shared Line Indicator ...................................................................................................................................... 67
Table 5. Intercom Key Indicator...................................................................................................................................70
Table 6. T57W Call History Icons...................................................................................................................................80
Table 7. T54W Call History Icons ..................................................................................................................................80

MetroNet -Yealink Desk Phones T54W & T57W User Guide
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1BEFORE YOU BEGIN
This guide provides information that you need to quickly use your new Hosted PBX (HPBX) phone.
First, verify with your system administrator that the IP network is ready for phone configuration.
Also, be sure to read the Quick Start Guide, which can be found in your phone package, before
you set up and use the phone. As you read this guide, keep in mind that some features are only
configurable by your system administrator or determined by your phone environment. As a
result, some features may not be enabled or may be operated differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is displayed
or available on your phone screen.
Note: This guide primarily uses the T54W phones as an example.
This user guide contains information for the following Yealink Hosted PBX products:
•T54W prime HPBX phones
•T57W prime HPBX phones
1.1 Yealink Documentation
You can obtain additional information on the phones from Yealink Support:
•
Prime BusinessPhonesT54W
•
Prime BusinessPhonesT57W
The following types of related documents are available on each support page on Yealink support
page:
•
Release Notes, which details matters like “ bug” fixes and feature enhancements when an
update is released.
•
Quick Start Guide, which describes how to assemble your phone and configure the basic
phone features.
2GETTING STARTED
Before you use your phone, take some time to get familiar with its features and user interface.
The terms “the phone” and ”your phone” refer to any of the IP phones. Unless specifically noted
in this guide, all phone models are operated in similar ways.
2.1 Hardware Overview
Understanding the phone hardware helps you to easily use the phone’s features.