Yealink SIP-CP920 User manual

Claranet | Hosted Voice V2 Yealink CP920 User Guide | All Rights Reserved © 2010 Claranet
Contents
Claranet Hosted Voice v2 ........................................................................................................................1
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Yealink W60P................................................................................................ Error! Bookmark not defined.
Phone Installation ........................................................................................ Error! Bookmark not defined.
Provisioning..................................................................................................Error! Bookmark not defined.
Getting to know your phone..................................................................Error! Bookmark not defined.
Handset Description.........................................................................Error! Bookmark not defined.
Phone Display (Views).....................................................................Error! Bookmark not defined.
Icon Instructions...............................................................................Error! Bookmark not defined.
Checking System Status..................................................................Error! Bookmark not defined.
Handset Registration........................................................................Error! Bookmark not defined.
Shortcuts.......................................................................................... Error! Bookmark not defined.
Basic Operations ..................................................................................Error! Bookmark not defined.
Turning Handset On/Off...................................................................Error! Bookmark not defined.
Basic Call Features...............................................................................Error! Bookmark not defined.
Placing Calls .................................................................................... Error! Bookmark not defined.
Answering Calls ...............................................................................Error! Bookmark not defined.
Ending Calls.....................................................................................Error! Bookmark not defined.
Call Hold and Resume.....................................................................Error! Bookmark not defined.
General information..................................................................................... Error! Bookmark not defined.
Claranet Hosted Voice v2
Yealink CP920
User Guide
July 2018

...................................................................................................................................................................1
Claranet Hosted Voice v2 ........................................................................................................................1
Yealink SIP-CP920....................................................................................................................................3
Phone Installation ....................................................................................................................................4
Provisioning..............................................................................................................................................5
Getting to know your phone..................................................................................................................5
Hardware Component Instructions...................................................................................................5
Icon Instructions...............................................................................................................................7
Phone Display (Views).....................................................................................................................8
Idle Status........................................................................................................................................8
Phone Status....................................................................................................................................9
Time and Date..................................................................................................................................9
Basic Call Features...............................................................................................................................9
Placing Calls ....................................................................................................................................9
Answering Calls ...............................................................................................................................9
Transferring Calls...........................................................................................................................10
Ending Calls...................................................................................................................................10
Conference Calls............................................................................................................................10
Do Not Disturb (DND) ....................................................................................................................11
History............................................................................................................................................12
Contact Directory ...........................................................................................................................12
General information...............................................................................................................................12

Yealink SIP-CP920
IP Phone User guide
This user guide provides you with all the information you need to get the most from your phone. You must first
set up your phone before you can use it. This doesn’t take long as it is easy to do. Just follow the simple
instructions in this user guide or the quick start guide included with the phone.
Got everything?
•IP Conference Phone
•Ethernet cable
•Quick start guide
•Power adapter (Optional)
Need help?
If you have any problems
setting up or using your
Yealink IP Phone, please
contact your Service Provider.
Emergency Calls –important information please note
Access to Emergency Services is provided but calls including emergency calls to 999 or 112, made via Hosted Voice may
not work in the event of power or broadband connection failure. These failures may be caused by reasons outside our

control. Location information, provided to the emergency services, is limited to the location details entered into the system
by your Service Provider; this may not be where the call was originated.
Phone Installation
1. Connect the power and wired network.
You have two options for power and network connections. Your system administrator will advise you which
one to use.
•AC power (Optional)
•Power over Ethernet (PoE)
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC12V port on the phone and connect the other end
of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the one
on the wall or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-CP920 IP phone can be powered from a PoE-compliant
switch or hub.
To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line
power switch/hub.
You can also connect to the wireless network after startup. Refer to Wireless Network Connection mentioned
below in Configuring Your Phone for more information.

Note: If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter. Make
sure the switch/hub is PoE-compliant. Important! Do not unplug or remove power to the phone while it is
updating firmware and configurations.
Provisioning
Your Yealink SIP-CP920 IP Phone will be pre-loaded with all the information it needs to automatically provision
the Hosted Voice service once all the connections have been made.
1. Once connected to the network port that is providing network access the phone will do a series of
firmware updates (please allow the phone time to complete).
•Your phone has provisioned correctly if this symbol is showing
against the phones line key
•Your phone has not provisioned correctly if this symbol is
showing against the phones line key
2. Once complete the phone will now show the line number on the top right hand field of screen.
Note: If the handset fails to provision please contact your Service Provider.
Getting to know your phone
Hardware Component Instructions

Hardware component instructions of the CP920 IP conference phone are:
Item
Description
①
Three Internal
Microphones
Provide 10-feet (4meters) and 360-degree coverage to transmit
sound to other phones.
②
Mute Key
•Toggles mute feature.
•Indicate phone and call statuses.
③
Speaker
Provides hands-free (speakerphone) audio output.
④
LCD Screen
Shows information about calls, messages, soft keys, time, date
and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, "Saving config file!")
• Time and date
⑤
Soft Keys
Label automatically to identity their context-sensitive
features.
⑥
On-hook Key
Ends a call or returns to the idle screen.
⑦
Touch Keypad
Provides the digits, letters, and special characters in context-
sensitive applications.
⑧
Volume Key(+)
Increases the volume of the speaker, ringer or media.
⑨
Volume Key(-)
Reduces the volume of the speaker, ringer or media.
⑩
Off-hook Key
Enters the dialing screen, places a call or answers a call.

Item
Description
⑪
Bluetooth Key
Enters the Bluetooth setting screen.
⑫
Confirms actions or answers incoming calls.
⑬
• Scrolls through the displayed information upwards.
• Views call history list when the phone is idle.
⑭
• Scrolls through the displayed information downwards.
• Views the directory list when the phone is idle.
⑮
Security Slot
Allows you to connect a universal security cable to your phone
so you can lock down your phone. The phone will not be
removed after locked.
⑯
USB Port
• Allows you to connect a USB flash drive (optional) to your
phone so you can record calls/conferences and play back
recorded files.
• Allows you to connect expansion PSTN box(es) (optional) to
experience calls in PSTN. Up to two cascaded expansion
PSTN boxes can be connected, so you can experience the
local five-way conference conveniently in excellent speech
quality with PSTN.
Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully (Yealink Cloud account)
Registered successfully (SIP/PSTN account)
Hands-free (speakerphone) mode
Voice Mail
Auto Answer
Do Not Disturb (DND)
Call Hold

Icon
Description
Call Mute
Ringer volume is 0
Phone Lock
Call Forward
Forwarded Calls
Missed Calls
Received Calls
Placed Calls
Call and Conference Recording
Idle Recording
USB flash drive/PSTN box is detecting
USB flash drive is detected
PSTN box is detected
High Definition Voice
Wi-Fi enabled
Bluetooth enabled
Bluetooth-enabled mobile phone paired and connected
Phone Display (Views)
Idle Status
The idle screen displays the label of current account, time and date, and four soft keys.

Phone Status
You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
•Network status (e.g., IPv4 status, IP address mode, MAC address, LAN type, LAN IP and LAN
mask).
•Phone status (e.g., device model, hardware version, firmware version and product ID).
•Account status (e.g., register status of SIP accounts).
To view the phone status via phone user interface:
1. Press , or press Menu->Status.
2. Press or to scroll through the list and view the specific information.
Time and Date
The time and date is set by the Cloud Voice Service however you can change the format within the phone
preferences within basic settings.
Basic Call Features
Placing Calls
Do one of the following:
-Tap to obtain a dial tone.
Enter the desired number using the keypad.
Tap , , or the Send soft key.
-Enter the desired number using the keypad.
Tap , , or the Send soft key.
Answering Calls
Do one of the following:
-Tap .
-Tap the Answer soft key.
-Tap .

Transferring Calls
You can transfer a call to another party in one of three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.
To perform a blind transfer:
1. Tap the Transfer soft key during a call.
2. Enter the number you want to transfer the call to.
3. Tap the Transfer soft key to complete the transfer.
Then the call is connected to the number to which you are transferring.
To perform a semi-attended transfer:
1. Tap the Transfer soft key during a call.
2. Enter the number you want to transfer the call to.
3. Tap , or to dial out.
4. Tap the Transfer soft key to complete the transfer when receiving ringback.
To perform an attended transfer:
1. Tap the Transfer soft key during a call.
2. Enter the number you want to transfer the call to.
3. Tap ,or to dial out.
4. After the party answers the call, tap the Transfer soft key to complete the transfer.
You can cancel the transfer before the call is connected by tapping the Cancel soft key.
Ending Calls
To end a call:
Do one of the following:
-Tap the End Call soft key.
-Tap .
Conference Calls
Local Conference:
The CP920 IP conference phone supports up to five parties (including yourself) in a conference call. The default
conference type is Local Conference.

Initiating a Conference by Inviting Participants:
To initiate a conference by inviting Participants:
1. Place a call to the first party.
2. When the first party answers the call, tap the Conf soft key to place a new call.
The active call is placed on hold.
3. Enter the number of the second party and then tap ,, or the Send soft
key.
4. When the second party answers the call, tap the Conf soft key again to join all parties
in the conference.
5. Repeat steps 2 to 4 to join more parties in the established conference call.
Merging Multiple Calls into a Conference Call
You can create a conference among an active call and the call(s) on hold by tapping the Conf soft key.
To merge multiple calls into a conference:
1. Tap or to select an active call.
2. Tap the Conf soft key to merge the calls into a conference call.
Joining an Incoming Call to a Conference:
You can create a conference when the phone receives an incoming call during the call(s) or a conference.
To join an incoming call to a conference:
1. Tap the Join soft key when the phone receives a new call.
The conference among the original call(s) and the incoming call is set up. If you are in a conference, the new
party will join to the conference.
During the conference call, you can do the following:
•Press the Hold soft key to place the conference on hold.
•Press the Split soft key to split the conference call into two individual calls.
•Press the New Call soft key to place a new call.
•Press the Back soft key to return to the previous interface.
•Press to mute the conference call.
•Press the Cancel soft key to drop the conference call.
Do Not Disturb (DND)
Press the DND soft key when the phone is idle.
The icon on the idle screen indicates that DND is enabled.
Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the
missed calls) will prompt on the LCD screen.

History
To view the call history:
1. Press the History soft key. The LCD screen displays all call records.
2. `Press or to switch between All, Placed, Received, Missed and Forwarded call lists.
3. Press or to select the desired entry.
4. Press the Option soft key, and then select Detail from the prompt list.
The detailed information of the entry appears on the LCD screen.
To place a call from the call history list:
1. Press the History soft key.
2. Press or to switch between All, Placed, Received, Missed and Forwarded call lists.
3. Press or to select the desired entry.
4. Press the Send soft key.
Contact Directory
You can add local contacts, search for a contact, or simply dial a contact number from the corporate directory.
To access your corporate directory
1. Press Directory Softkey
2. Select the desired remote group, and then press the Enter soft key.
3. The phone connects to load the corporate directory, and then the corporate contact list appears on the
LCD screen.
4. Press the Back soft key to back to the previous interface.
5. rectory and tap the contact. From the contact’s information screen, tap the contact’s phone number.
To search for a contact in the corporate directory:
1. Press Directory Softkey
2. Select the desired remote group, and then press the Enter soft key to load the corporate directory.
3. Press the Search soft key.
4. Enter a few continuous characters of the contact name or continuous numbers of the contact number
using the keypad.
The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
You can place a call from the result list.
General information
Important
•Access to Emergency Services is provided but calls including emergency calls to 999 or 112, made via WHC may not
work in the event of power or broadband connection failure. These failures may be caused by reasons outside our
control. Location information, provided to the emergency services, is limited to the location details entered into the
system by your Service Provider; this may not be where the call was originated.
Safety information
•Do not open the handset or the base. This could expose you to high voltages or other risks. Contact
your Service Provider for all repairs.
Cleaning

•Clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use household
polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
Environmental
•Do not expose to direct sunlight
•Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces
•Do not submerge any part of your product in water and do not use it in damp or humid conditions, such
as bathrooms
•Do not expose your product to fire, explosive or other hazardous conditions
•There is a slight chance your phone could be damaged by an electrical storm.
Product disposal instructions
•The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment
and should not be disposed with other household or commercial waste at the end of its working life.
•The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle
products using best available recovery and recycling techniques to minimize the impact on the environment, treat any
hazardous substances and avoid the increasing landfill.
•Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure
that this product is not mixed with other commercial waste for disposal.
Guarantee
•Your IP Phone is guaranteed for a period of 12 months from the date of purchase.
•Subject to the terms listed below, the guarantee will provide for the repair of, or at the Service Provider or its agent’s
discretion, the option to replace the Phone or any component thereof, (other than batteries), which is identified as
faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12-month guarantee period
•Proof of purchase is provided
•The equipment is returned to your Service Provider or its agent as instructed
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any attempt at adjustment or repair other than through
approved agents
•This guarantee does not affect your statutory rights.