Yealink SIP- T28P User manual

Copyright © 2011 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2011 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.

About This Guide
v
Thank you for choosing the SIP-T28P IP phone, an exquisitely designed SIP IP phone. This
unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp
Field, Shared Line, Hot Desking, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. Be sure to
verify with your system administrator that your network is prepared for configuring your
IP phone. As well, be sure to read the Packing List and Regulatory Notices sections in this
guide before you set up and use the SIP-T28P IP phone.
If this is your first time using the SIP-T28P IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide. Documents are available for
download at: http://www.yealink.com/index.php/Support/.
This is the first edition based on firmware version 61.0. The topics provided in this guide
include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features

User Guide SIP-T28P IP Phone
vi

Table of Contents
vii
About This Guide...................................................................v
In This Guide.....................................................................................................................v
Table of Contents................................................................. vii
Overview ..............................................................................1
Hardware Component Instructions.................................................................................1
Icon Instructions................................................................................................................3
LED Instructions ................................................................................................................ 5
User Interfaces.................................................................................................................6
Phone User Interface .................................................................................................... 6
Web User Interface.......................................................................................................7
Documentation.................................................................................................................9
Getting Started ...................................................................11
Packing List.....................................................................................................................11
Phone Installation...........................................................................................................13
Phone Initialization.........................................................................................................15
Phone Status................................................................................................................... 16
Basic Network Settings.................................................................................................. 16
Registration ....................................................................................................................17
Idle Screen .....................................................................................................................17
Customizing Your Phone.......................................................19
General Settings............................................................................................................ 19
Contrast....................................................................................................................... 19
Backlight......................................................................................................................20
Language....................................................................................................................21
Time and Date ............................................................................................................ 21
Key as Send ................................................................................................................ 24
Keypad Lock ............................................................................................................... 24
Audio Settings................................................................................................................26
Volume......................................................................................................................... 26
Ring Tones ...................................................................................................................26
Contact Management...................................................................................................27

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Local Directory ............................................................................................................28
Blacklist........................................................................................................................32
Remote Phonebook.....................................................................................................32
Call History Management.............................................................................................33
System Customizations..................................................................................................35
Logo Customization ....................................................................................................35
Headset Use ...............................................................................................................35
DSS Keys .....................................................................................................................36
Account Management ...............................................................................................41
Dial Plan ......................................................................................................................43
Emergency Number....................................................................................................46
Live Dialpad................................................................................................................46
Hot Line ....................................................................................................................... 47
Basic Call Features ..............................................................49
Placing Calls...................................................................................................................49
Answering Calls ............................................................................................................. 51
Ending Calls ................................................................................................................... 52
Redialing Numbers ........................................................................................................53
Call Return ...................................................................................................................... 53
Call Mute........................................................................................................................53
Call Hold/Resume ..........................................................................................................54
Do Not Disturb (DND) ....................................................................................................55
Call Forward...................................................................................................................55
Call Transfer ................................................................................................................... 58
Conference.....................................................................................................................59
Local Conference........................................................................................................ 59
Network Conference ..................................................................................................60
Call Park .........................................................................................................................61
Call Pickup......................................................................................................................62
Anonymous Call.............................................................................................................64
Anonymous Call Rejection.............................................................................................65
Advanced Phone Features ..................................................67
Busy Lamp Field (BLF)....................................................................................................67
BLF List ............................................................................................................................68
Shared Line .................................................................................................................... 69
Call Recording................................................................................................................71
Hot Desking....................................................................................................................73
Intercom..........................................................................................................................74
Outgoing Intercom Calls ............................................................................................74
Incoming Intercom Calls.............................................................................................75
Multicast Paging ............................................................................................................77

Table of Contents
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Sending RTP Stream ...................................................................................................77
Receiving RTP Stream.................................................................................................78
Music on Hold ................................................................................................................79
Automatic Call Distribution (ACD) ................................................................................80
Messages....................................................................................................................... 82
Short Message Service (SMS)...................................................................................82
Voice Mail....................................................................................................................84
Message Waiting Indicator (MWI) ............................................................................86
Troubleshooting ...................................................................87
Regulatory Notices ..............................................................91
Service Agreements ......................................................................................................91
Limitations of Liability.....................................................................................................91
Safety Instructions..........................................................................................................91
Appendix A - Time Zones ....................................................93
Index...................................................................................95

User Guide SIP-T28P IP Phone
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