Yealink CP965 User manual

Yealink CP935W User Guide
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Table of Contents
Table of Contents 1
Before You Begin 9
Related Documentation 9
Getting Started 10
Hardware Overview 10
CP965 Hardware 11
Mute Touch Key LED Indicators 12
Screen and Icons 12
Control Center 12
Idle Screen 14
The Dsskey Screen 14
Calls Screen 15
Icons in the Status Bar 16
Line Key Icons 16
Navigating Menus and Fields 17
Entering Information 18
Using the Onscreen Keyboard 18
English (UK) Input Method 19
Google Pinyin Input Method 21
Using the Dial Pad 22
Call Features 23
Placing Calls 23
Placing a Call from the Dialer 23
Placing Multiple Calls 23
Placing a Call with a Speed Dial Key 24
Placing a Call Back to the Last Incoming Number 24
Redialing a Number 24
Dialing a Hotline Number 25
Placing a Call from the Call History 25
Placing a Call from the Directory 25
Placing an Anonymous Call 25
Answering Calls 26
Answering a Call 27
Answering a Call When in a Call 27
Answering a Call Automatically 27
Disabling Call Waiting 28
Silencing or Rejecting Incoming Calls 28
Silencing a Call 28
Rejecting a Call Manually 29
Rejecting Anonymous Calls 29

Yealink CP965 User Guide
Rejecting Calls with Do Not Disturb (DND) 29
Enabling DND 29
Disabling DND 30
Ending Calls 30
Redialing a Call Automatically 30
Call Muting and Unmuting 31
Keep Mute 31
Holding and Resuming Calls 32
Holding a Call 32
Resuming a Held Call 33
Redirecting Incoming Calls 33
Forwarding All Incoming Calls to a Contact 33
Deactivating Call Forward 34
Forwarding an Incoming Call Manually 34
Forwarding Incoming Calls with a Forward Key 34
Diverting Calls to a Contact 34
Transferring Calls 35
Performing a Blind Transfer 35
Performing a Semi-Attended/Attended Transfer 35
Conference Calls 36
Local Conference 36
Initiating a Conference by Dialing Multiple Numbers 36
Initiating a Conference by Inviting Participants 36
Merging Multiple Calls into a Conference Call 37
Creating a Hybrid UC Conference 37
Holding/Resuming a Conference Call 37
Muting/Unmuting a Conference Call 37
Splitting a Conference Call 38
Managing the Conference Participants 38
Enabling/Disabling the DND Mode for a Conference Call 38
Network Conference 38
Setting Up a Network Conference 38
Call Recording 39
Recording a Call 39
Recording a Conference 39
Setting a Mark When Recording a Call 39
Stopping a Recording 40
Checking Storage Space 40
Multicast Paging 40
Sending Multicast Paging 41
Setting a Multicast Paging Key 41
Sending a Paging by a Multicast Paging Key 41
Setting a Paging List Key 42
Setting a Paging Group 42
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Sending Pages by a Paging List Key 43
Deleting a Paging Group 43
Receiving Multicast Paging 43
Managing a Paging Call 43
Advanced Call Features 45
Using Call Completion 45
Call Pickup 45
Picking up a Call Directly 45
Picking up a Group Call Directly 46
Picking up a Call with a Pick Up Key 46
Picking up a Call with a Group Pickup Key 47
Call Park 47
Configuring a Call Park Key 47
Using Call Park Feature 48
Busy Lamp Field (BLF) 48
State Indicator of Remote Line by BLF Key 48
Audio Alert for BLF Pickup 49
Visual Alert for BLF Pickup 49
Setting a BLF Key 49
Picking up a Remote Call by BLF Key 49
Transferring a Call by BLF Key 50
Performing a Blind Transfer 50
Performing a Semi-attended/Attended Transfer 50
BLF List 50
State Indicator of Remote Line by BLF List Key 51
Audio Alert for BLF Pickup 51
Visual Alert for BLF Pickup 51
Visual Alert for BLF Parked Call Monitor 51
Picking up a Remote Call by BLF List Key 52
Transferring a Call by BLF List Key 52
Performing a Blind Transfer 52
Performing a Semi-attended/Attended Transfer 52
Parking a Call by a BLF List Key 52
Retrieving a Call by a BLF List Key 53
Barging in an Active Call by BLF List Key 53
Shared Line 53
State Indicator of Shared Line 53
Placing Calls on a Shared Line 54
Answering Calls on a Shared Line 54
Placing a Call on Public Hold 54
Placing a Call on Private Hold 54
Retrieving a Held Call on a Shared Line 55
Barging in an Active Call on a Shared Line 55
Pulling a Shared Call on a Shared Line 55

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Intercom 55
Placing an Intercom Call 56
Picking up an Incoming Call of the Target Extension 56
Answering an Intercom Call 57
Voice Mail 57
Setting the Voice Mail Code 58
Leaving Voice Mails 58
Listening to Voice Mails 58
Using the Hot Desking 58
Directory 60
Local Directory 60
Managing the Local Directory Groups 60
Adding Contact Groups 60
Editing Contact Groups 60
Deleting Contact Groups 61
Managing the Local Directory Contacts 61
Adding Contacts 61
Viewing Contacts 61
Editing Contacts 61
Deleting a Contact 62
Deleting All Contacts 62
Moving a Local Directory Contact to Blocklist 62
Searching for Contacts 62
Blocklist 63
Adding a Blocklist Contact 63
Viewing Blocklist Contacts 63
Editing a Blocklist Contact 64
Deleting Blocklist Contacts 64
Deleting a Blocklist Contact 64
Deleting All Blocklist Contacts 64
Moving a Blocklist Contact to the Local Directory 64
Remote Phone Book 65
Searching for Remote Phone Book Contacts 65
Viewing Remote Phone Book Contacts 65
Saving a Remote Phone Book Contact to the Local Directory 65
Saving a Remote Phone Book Contact to the Blocklist 66
Call History 67
Call History Icons 67
Viewing History Records 67
Saving a History Record to Local Directory 67
Saving a History Record to Blocklist 67
Deleting History Records 68
Deleting a Call Record 68
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Deleting All Call Records 68
Disabling History Record 68
System Applications 69
Recorder 69
Recording Audio 69
Playing a Recorded Call 69
Pause/Resuming a Playback 70
Fast Forwarding/Rewinding a Playback 70
Stopping a Playback 70
Copying Recorded Audio to USB Flash Drive 70
Copying All Recorded Audio to USB Flash Drive 71
Renaming the Recording 71
Uploading a Recording to Server 71
Deleting a Recording 71
Deleting All Recordings 72
Checking Storage Space 72
Browser 72
Browsing a Web Page 73
Managing Bookmarks 73
Adding a Web Page to the Bookmarks Library 73
Accessing a Web Page from the Bookmarks Library 74
Editing a Bookmark 74
Deleting a Bookmark 75
Setting a Home Page 75
Clearing the Navigation History 75
Modifying the Browser Settings 76
Clock 76
Customizing Your Phone 77
Changing the Administrator Password 77
Wallpaper 77
Changing Wallpaper on Idle Screen 77
Screen Saver 78
Changing the Waiting Time for Screen Saver 78
Setting the Screen Saver Type 78
Changing the Screen Backlight and Time 78
Changing the Language 79
Changing the Input Method 79
Time & Date 80
Setting the Time and Date Manually 80
Changing the Time and Date Format 80
Phone Lock 80
Setting the Phone Lock 81
Setting a Phone Lock Key 81

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Locking Your Phone Manually 81
Unlocking Your Phone 82
Changing Your Phone Unlock PIN 82
Line Keys 82
Assigning Functionality to a Line Key 82
Changing the Locations of the Line Keys 83
Deleting a Line Key 83
Audio Settings 84
Adjusting the Volume 84
Setting the Ring Tone 84
Setting a Ring Tone for the Phone 84
Setting a Ring Tone for an Account 84
Setting a Ring Tone for a Group 85
Setting a Ring Tone for a Contact 85
Disabling the Key Tone 85
Enabling Touch Tone 85
Configuring Notification Sound 85
Enabling Silent Mode 86
Using Your Phone with PC 87
Connecting the PC to the Phone 87
Setting the Phone as PC Audio Device 88
Setting the Phone as PC Audio Device via Softphone 88
Setting the Phone as PC Audio Device via PC 89
Holding/Resuming the PC Audio 89
Muting or Unmuting the Microphone 89
Using the CP Wireless Microphone CPW65 90
CPW65 LED Instructions 90
Charging the CPW65 91
Turning the CPW65 On or Off 91
Registering the CPW65 91
Registering the CPW65 with Another Phone 92
Unregistering the CPW65 92
Muting or Unmuting the CPW65 92
Viewing CPW65 Information 93
Finding the CPW65 93
Using Star Connection Feature 94
State Indicator of CP965 Star Connection 94
Configuring the Primary Phone 94
Setting Up a Star Connection Group 94
Sending Broadcast from Primary Phone 95
Removing a Subsidiary Phone 95
Dissolving a Star Connection Group 95
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Finding a Subsidiary Phone 95
Stop Finding a Subsidiary Phone 96
Configuring the Subsidiary Phone 96
Joining a Star Connection Group 96
Quitting a Star Connection Group 96
Finding a Primary Phone 97
Stop Finding a Primary Phone 97
Connecting a Mobile Phone Using Bluetooth 98
Activating the Bluetooth Mode 98
Pairing and Connecting the Bluetooth-enabled Mobile Phone 98
Syncing the Mobile Contacts to the Phone 99
Enabling the Mobile Contacts Sync Feature 99
Viewing Your Mobile Contacts 99
Handling a Mobile Phone Call on the Phone 100
Configuring the Phone Audio Feature 100
Configuring the Media Audio Feature 100
Renaming the Paired Bluetooth-enabled Mobile Phone 101
Disabling Bluetooth Device Discovery 101
Changing Your Phone's Bluetooth Name 101
Unpairing the Mobile Phone 102
Disconnecting the Bluetooth-enabled Mobile Phone 102
Deactivating the Bluetooth Mode 102
Wireless Network 103
Activating the Wi-Fi Mode 103
Connecting to the Wireless Network 103
Connecting to an Available Wireless Network Manually 103
Adding a Wireless Network Manually 104
Viewing the Wireless Network Information 104
Disconnect from a Wireless Network 104
Deactivating the Wi-Fi Mode 105
Using Your Phone with PSTN Account 106
Connecting the Expansion PSTN Box CPN10 106
Configuring the PSTN Account 106
Selecting the Country for PSTN Use 106
Configuring the Flash Time 107
Basic Call Features 107
Conference 107
Recording Using a USB Flash Drive 108
Unavailable Features for PSTN 108
Maintaining Your Phone 109
Investigating Warnings 109
Clearing Warning Icon 109

Yealink CP965 User Guide
Diagnosing the Network 109
Rebooting Your Phone 110
Resetting to Factory Settings 110
Updating the Phone Configuration 110
Clearing User's Personalized Configuration Settings 110
Appendix - Menu Structure 112
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Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As
you read this guide, keep in mind that some features are only configurable by your system administrator or determ-
ined by your phone environment. As a result, some features may not be enabled or may be operated differently on
your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is
available on your phone screen.
Related Documentation
You can view more types of documents to make the phone to perform more functions.
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone.
lAdministrator Guide, which provides detailed information on how to configure phone features for the system
administrator.
You can also view other user documents which provide descriptions and examples for phone settings and features
on the Yealink support page.

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Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
Topics
Hardware Overview
Screen and Icons
Navigating Menus and Fields
Entering Information
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
CP965 Hardware
Mute Touch Key LED Indicators

Yealink CP965 User Guide
CP965 Hardware
No. Item Description
1Mute Key •Toggles mute feature.
•Indicate phone and call statuses.
2Touch Screen Shows information about calls, soft keys, time, date, and other relevant data.
3Volume(-) Touch Key Lowers the volume of the speaker, ringer, or media.
4Volume(+) Touch Key Increases the volume of the speaker, ringer, or media.
5Home Touch Key Returns to the idle screen.
6USB Type-A Port
• Allows you to connect a USB flash drive (optional) to your phone so you can
record calls/conferences and play back recorded files.
• Allows you to connect expansion PSTN box(es) (optional) to experience calls
in PSTN. Up to two cascaded expansion PSTN boxes can be connected, so you
can experience the local five-way conference conveniently in excellent speech
quality with PSTN.
• Allows you to charge the DECT Wireless Microphone CPW65.
7Security Slot Allows you to connect a universal security cable to your phone so you can lock
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No. Item Description
down your phone. The phone will not be removed after locked.
8USB Type-C Port Allows you to connect a PC and turn CP965 into an external speaker and micro-
phone for your PC.
Mute Touch Key LED Indicators
The Mute touch key LED indicators indicate the call and phone status.
LED Status Description
Solid red The phone is initializing.
The phone is muted.
Flashing red The phone is ringing.
Solid green The phone is placing a call.
There is an active call on the phone.
Off The phone is powered off.
The phone is idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the
phone's status.
Topics
Control Center
Idle Screen
The Dsskey Screen
Control Center
Idle Screen
The Dsskey Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Control Center
Control center allows you to access common features quickly or enter the menu screen.
Procedure
1. Swipe down from the top of the screen or tap More on the idle screen.

Yealink CP965 User Guide
No. Name Description
1 Control Center
Backlight Slider Drag the slider to adjust the screen brightness quickly.
Wi-Fi
lTap to turn Wi-Fi on or off quickly.
lLong tap to enter Wi-Fi setting screen.
Bluetooth
lTap to turn Bluetooth on or off quickly.
lLong tap to enter the Bluetooth setting screen.
Mute Tap to turn mute on or off quickly.
DND Tap to turn DND on or off quickly.
Auto Answer Tap to turn auto answer on or off quickly.
Silent Tap to turn silent mode on or off quickly.
2 Menu
Settings Tap to enter the Settings menu.
Browser Tap to browse web pages.
Message Tap to enter the Message setting menu.
MIC Tap to enter the MIC setting menu.
Recorder Tap to use the Recorder to record audio and manage the recording.
Notification Tap to view the desired notification message.
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Swipe up from the bottom of the screen or tap the Home touch key to exit this screen.
Idle Screen
The idle screen mainly displays the registered account, time and date, and programmable keys. You can access
the Dsskey screen and the control center.
No. Name Description
1 Status Bar Displays the label of the current account and icons.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account Displays the current registered account.
If there is no account registered on the phone, No Service appears.
4 Digital Clock Widget Displays the phone’s time and date.
5 Programmable Keys
Dial Tap to enter the dialing screen.
Bluetooth Tap to enter the Bluetooth settings screen.
History Tap to enter the History screen and view history records.
Directory Tap to enter the Directory screen and view contacts.
6 Dsskey Tap to enter the Dsskey screen.
7 More Tap to enter the control center.
The Dsskey Screen
The Dsskey screen displays phone’s line keys.

Yealink CP965 User Guide
No. Application Description
1 Tap to add a line key.
2 Line Key List Shows the line key labels. You can customize the line keys.
3 Page Keys Tap to turn to the corresponding page.
Calls Screen
All of your active and held calls are displayed on the calls screen.
When there is an active call and a held call, the calls screen is shown below:
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You can tap the Previous/Next to switch between multiple calls.
Icons in the Status Bar
The icons in the status bar help you easily get the current phone status, such as call and message status.
Icons Description Icons Description
Wired network is unavailable Phone Warning
Wired Network is unreachable Keep Mute
Auto Answer Voice Mail
Registered successfully Phone Lock
Do Not Disturb (DND) Ringer volume is 0
Always Forward Busy Forward
No Answer Forward Missed Calls
USB flash drive is detected PSTN box is detected
Wi-Fi enabled Wi-Fi connection is unreachable
Bluetooth enabled Bluetooth-enabled mobile phone paired and con-
nected
Line Key Icons
By viewing the line key icons, you can easily get the function of the line key.
Icon indicator (associated with line key features):
Icons Description Icons Description
Hold DND
Voice Mail Forward
DPickup Group Pick Up
SpeedDial Recall
Record Recording in process (Record)
Multicast Paging
Paging List Hot Desking

Yealink CP965 User Guide
Icons Description Icons Description
Phone Lock Directory
Icon indicator (associated with line)
Icons Description Icons Description
Registered private line Register failed
(Flashing)
Registering Registered shared line
DND is enabled on this line Call forward is enabled on this
line
Icon indicator (associated with the mobile account)
Icons Description Icons Description
Mobile Account (Bluetooth-enabled
mobile phone is both paired and con-
nected)
Mobile Account (Bluetooth-
enabled mobile phone fails to con-
nect)
(Flashing)
Mobile Account (Bluetooth-enabled
mobile phone is connecting)
Icon indicator (associated with Intercom)
Icons Description Icons Description
Intercom idle state Intercom ringing state
Callout
Intercom callout state
Talking
Intercom talking state
Intercom failed state
Navigating Menus and Fields
You can use different gestures on the touch screen to perform various operations.
Procedure
1. To operate your phone using gestures, follow these tips:
Gesture Action
Tap Touch an item on the screen with your finger, and then lift your finger.
Long Tap Touch an item for about 2 seconds without lifting your finger from the screen till an action
occurs.
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Gesture Action
Swipe Touch and move. When you want to scroll quickly, swipe your finger across the screen, either
up, down, left or right.
Drag Touch and hold, then move. To stop scrolling, stop the dragging motion.
Pinch
Open
Touch the screen with two or more fingers, and then move the fingers away from each other
(stretch).
Pinch
Close
Touch the screen with two or more fingers, and then move the fingers towards each other
(pinch).
Entering Information
The phone provides onscreen keyboard and dial pad to enter data. The dial pad provides a standard key layout,
which enables you to use existing or familiar key positions.
Topics
Using the Onscreen Keyboard
Using the Dial Pad
Using the Onscreen Keyboard
The phone supports two kinds of input methods: English (UK) and Google Pinyin for the onscreen keyboard. You
can enter information into text fields using the touch screen.
When you use the onscreen keyboard, the following things you need to know:
If you want to Action
Position the cursor. Tap to the position.
Select all characters.
1. Long tap the entered character(s).
2. Do one of the following:
• Tap on the top of the phone screen.
• Drag / to select all characters.
Cut/Copy characters.
1. Long tap the entered character(s).
2. Drag / to select the characters you want to cut/copy.
3. Tap / on the top of the phone screen.
4. Long tap the desired field.
5. Tap PASTE.
Delete more characters at a time.
• Long tap the entered character(s).
Drag / to select the characters you want to delete.
Tap .
• Long tap .

Yealink CP965 User Guide
If you want to Action
Replace characters. 1. Drag your finger to highlight the characters you want to replace.
2. Tap the desired character.
Related Topic
Changing the Input Method
Topics
English (UK) Input Method
Google Pinyin Input Method
English (UK) Input Method
No. Item Description
1 26 English Letters
• Tap to enter letters.
• Long tap a key then slide to choose one of the options to
enter an alternate character.
2 Delete Key
• Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
3Label automatically to identify the
context-sensitive features.
Next Key Tap to go to the next field.
Done
Key Tap to confirm the settings.
Send
Key Tap to dial out the number.
Go Key Tap to browse the web page.
4 Two Special Characters
• Tap to enter special characters.
• Long tap point key (.) then slide to choose one of the options
to enter an alternate character.
5 Space Key • Tap to enter spaces.
• Long tap to change the input method.
6 Tap to switch to the numeric&symbolic input mode.
7 Tap to switch to the uppercase input mode.
Tap to switch to the numeric&symbolic input mode as shown below:
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